JF2 Tax Service

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I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
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We do know that the suitcase as outer shell is not insured by any of the carriers, neither are shipping boxes for that matter, but then they aren't valued at almost $600 either. It is however common practice to ship suitcases as they are, since the handling is similar to the handling by airlines and...

it saves our customer quite some money, which they usually appreciate. Maybe our employee failed to let you know that your suitcase, shipped unprotected is not insured for the rare case of damage to a polycarbonate suitcase, but he acted in good faith and assumed common sense. We as the shipper can't be held responsible for suggesting something that is common practice, especially since this is not the only option we offer, but you chose it. Still we sent you a check for over 50% of your suitcase's value, which I fail to see as admitting we were at fault, rather as a guesture of good will. You thanked us by threatening us.However, less because of the posed threat by you, which of course isn't very pleasant, but more out of responsibility for more graceful communication we will pay for your loss in full. Furthermore, if you can't find the same suitcase anymore, we will happily pay for an upgraded version. And when you visit Sedona again and you want to ship your suitcase with us, you can expect a voucher for $91.35. That's what it would have cost you, to pack it properly, insure it with required signature and the additional shipping cost.If you see this as us admitting we are at fault, so be it.Sincerely,Your Nationwide Pack & Ship Team