Complaint: [redacted] I am rejecting this response because: Regards, Revdex.com [redacted] ***, Vice President Dispute Resolution and Operations RE: ID [redacted] In response to JFI’s claim we were asking for $for an allegation was in regard to the installer dumping his grout water down our drain and we would be holding JFI responsible for any cost involved in cleaning or repair to our drain system As I stated in our response October 26, 2017; we had and inspection done to our sewer system and thankfully no damage was foundWe are not asking for an arbitrary $ Fortunately it appears there is no damage There are some variations in the color of the groutIn some areas it is lighter than the restTo correct this problem would require scrape out the grout and redo itJFI said they could re-dye it which I do not believe would be a good solution at allWith these alternatives in mind I am willing to accept the slight variations rather going through the mess to correct it The installer did appear to know his job well and have the skills to do a good job but his personality and the other before mentioned situations as in rummaging through the cupboards looking for a glass, short hours dragging the job out an extra day, personal phone calls contributing to dragging the job out an extra day, getting water and dumping water at the kitchen sink were not acceptableSome of the accusations towards us made by JFI’s office, apparently in an attempt to justify their short comings are very offensive Based on the above I would not recommend this company to anyone [redacted] And [redacted]
I understand your concerns and unfortunately we cannot pay $for an allegationWe reached out in every way possible to assure you that we were able to take care of any issuesWe do take our integrity and values seriouslyWe are members of the Revdex.com as we fully believe in the honesty and integrity of every individual and business We have provided a factual representation of all correspondence and events as we do fully document everything to ensure the highest customer service possible
Complaint: [redacted] I am rejecting this response because: Regards, Revdex.com [redacted] ***, Vice President Dispute Resolution and Operations RE: ID [redacted] In response to JFI’s claim we were asking for $for an allegation was in regard to the installer dumping his grout water down our drain and we would be holding JFI responsible for any cost involved in cleaning or repair to our drain system As I stated in our response October 26, 2017; we had and inspection done to our sewer system and thankfully no damage was foundWe are not asking for an arbitrary $ Fortunately it appears there is no damage There are some variations in the color of the groutIn some areas it is lighter than the restTo correct this problem would require scrape out the grout and redo itJFI said they could re-dye it which I do not believe would be a good solution at allWith these alternatives in mind I am willing to accept the slight variations rather going through the mess to correct it The installer did appear to know his job well and have the skills to do a good job but his personality and the other before mentioned situations as in rummaging through the cupboards looking for a glass, short hours dragging the job out an extra day, personal phone calls contributing to dragging the job out an extra day, getting water and dumping water at the kitchen sink were not acceptableSome of the accusations towards us made by JFI’s office, apparently in an attempt to justify their short comings are very offensive Based on the above I would not recommend this company to anyone [redacted] And [redacted]
I understand your concerns and unfortunately we cannot pay $for an allegationWe reached out in every way possible to assure you that we were able to take care of any issuesWe do take our integrity and values seriouslyWe are members of the Revdex.com as we fully believe in the honesty and integrity of every individual and business We have provided a factual representation of all correspondence and events as we do fully document everything to ensure the highest customer service possible