JFS Wealth Advisors LLC

ResponseI sent an e-mail responding to Mr R [redacted] 's complaint on Dec14, 2016:Eric R [redacted] , You purchased our Liquid Roof product on Amazon from one of our Distributors, EPDM CoatingsI don't know whether you read about this product on EPDM's or Pro Guard Coatings' website but when you order from a site such as Amazon you don't have contact with an actual person who can answer questions or determine whether you might need more than just one product that would have avoided the problem you experiencedOn the LIQUID ROOF label we have a statement under " COATING SHEET RUBBER" which states " Solvent from Liquid Roof may be absorbed by sheet rubber and result in swelling and wrinklingThis condition is temporary and will recover as solvent slowly evaporatesComplete recovery may take several monthsSMOOTH SURFACE Lightly sand surface with grit sandpaper to improve adhesion of Liquid RoofIt is the membrane which swells and consequently forms the wrinklesThe pictures you sent clearly show this characteristic reactionYour roof is not damaged by this wrinkling and will largely recover over several monthsUnfortunately, you were not forewarned about this possibility which was then compounded by your warranty notification not reaching us for some reasonYour pictures do not show any coating failure so the roof should be watertightYou can use your RV as beforeThe wrinkles are not large enough to inhibit traveling and will shrink over timeI apologize for this delayed responseTechnology often increases the probability of a breakdownYou may contact me directly if you experience any coating failureWe will deal with a situation when an actual coating failure developsHal G [redacted] CEO Pro Guard Coatings, IncOne Industrial Way Denver, PA Cell [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

ResponseI sent an e-mail responding to Mr R[redacted]'s complaint on Dec. 14, 2016:Eric R[redacted], You purchased our Liquid Roof product on Amazon from one of our Distributors, EPDM Coatings. I don't know whether you read about this product on EPDM's or Pro Guard Coatings' website but when you order...

from a site such as Amazon you don't have contact with an actual person who can answer questions or determine whether you might need more than just one product that would have avoided the problem you experienced. On the LIQUID ROOF label we have a statement under " COATING SHEET RUBBER" which states " Solvent from Liquid Roof may be absorbed by sheet rubber and result in swelling and wrinkling. This condition is temporary and will recover as solvent slowly evaporates. Complete recovery may take several months. SMOOTH SURFACE  Lightly sand surface with 60 grit sandpaper to improve adhesion of Liquid Roof. It is the membrane which swells and consequently  forms the wrinkles. The pictures you sent clearly show this characteristic reaction. Your roof is not damaged by this wrinkling and will largely recover over several months. Unfortunately, you were not forewarned about this possibility which was then compounded by your warranty notification not reaching us for some reason. Your pictures do not show any coating failure so the roof should be watertight. You can use your RV as before. The wrinkles are not large enough to inhibit traveling and will shrink over time. I apologize for this delayed response. Technology often increases the probability of a breakdown. You may contact me directly if you experience any coating failure. We will deal with a situation when an actual coating failure develops. Hal G[redacted] CEO Pro Guard Coatings, Inc. One Industrial Way Denver, PA  17517 Cell  [redacted]