JG Services, LLC

We appreciate [redacted] 's concern over having her family in-the cold and did everything we could to get the heat fixed for her. Unfortunately what some customers don't realize is that we deal with over 30 customers a day and work diligently to get everyone's problem fixed as quickly as possible. Most of our customers have family and children, and even pets in the house that they are concerned for as their heat fails in the middle of winter. [redacted] was upset that we did not answer our phone, this is just not true, our staff is on the phone with customers every day, all day long. We took extra effort to send the tech back to [redacted] 's house that evening, even pushing back other paying customers to accommodate her since she seemed distraught over her family being in the cold.The heater did fail while our tech was there the second time (the same day). We ordered a part and promptly installed it a few days later (this was the soonest, we could get the part).Desired outcome settlement: Compensation for space heater - We not supply or reimburse for space heaters to customers whose heaters break.Desired Settlement: Finish the job - this was completed and heat was restored on 1/12/17?

From: Revdex.com of Metro Washington DC Date: Thu, Jan 12, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ----------
Forwarded message ----------From: *** ***Date: Wed, Jan 11, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Good afternoon!Could I put this on "hold" because they are starting to respond again to my requests for their help. We still do not have a fully functional furnace and it's rather cold out - but they are sending another technician out tomorrow. PA winters are not a good time for technicians to be quick to respondLet's hope that we're on the right path now.Thank you!

We appreciate [redacted]'s concern over having her family in-the cold and did everything we could to get the heat fixed for her. Unfortunately what some customers don't realize is that we deal with over 30 customers a day and work diligently to get everyone's problem fixed as quickly as possible. Most of our customers have family and children, and even pets in the house that they are concerned for as their heat fails in the middle of winter. [redacted] was upset that we did not answer our phone, this is just not true, our staff is on the phone with customers every day, all day long. We took extra effort to send the tech back to [redacted]'s house that evening, even pushing back other paying customers to accommodate her since she seemed distraught over her family being in the cold.The heater did fail while our tech was there the second time (the same day). We ordered a part and promptly installed it a few days later (this was the soonest, we could get the part).Desired outcome settlement: Compensation for space heater - We not supply or reimburse for space heaters to customers whose heaters break.Desired Settlement: Finish the job - this was completed and heat was restored on 1/12/17?