JGT Plumbing and Heating

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ November 10, Revdex.com of Minnesota & North Dakota SRiver Ridge Circle Burnsville, MN RE: Case # [redacted] : [redacted] I would like to reply to the complaint that was mailed to us on November 2, I feel that the complaint is not validWe had a written proposal that Mr [redacted] agreed to upon the work being completedWhen my husband met with Scott originally all he wanted done as far as work was a floor rough-inSo that in the future if they ever decided to finish the basement the pipes would be in the floor As far as the complaint about water on the basement floorWe had never given the homeowner the ok to turn the water on at that timeWe were not present and the pressure tank had not been wiredWe have finished the job to the agreement of the original proposal after a few deductions made clear to the homeownerI have attached our proposal and invoice for reviewAlso I have attached the emails that were exchanged with homeowner Sincerely, Amy [redacted] JGT Plumbing & Heating, LLC [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Job is not completePlease refer to the Minnesota Plumbers Code BookYou will see the definition of what ROUGH IN MEANSThat's what I thought was getting doneAs far as never given permission to turn the water on I was told it was doneThese were all drain issues not pressure issuesI never met with any of your people to go over thingsI have how ever requested to meet with Jayson the owner multiple times but never had timeLooking through my email exchanges it looks quite clear I felt you never finished the jobAlso I have Text from Jayson Saying its done Just need the electrician to hook up pressure tankI also have texts from day of the job with my concerns about what's not getting done with JaysonSo non of this should be of any surpriseI also thought Plumbers were suppose to pressure test all Sewer lines did this not get do either? Final Business Response / [redacted] (4000, 9, 2015/11/19) */ he has paid for the services that he requested from the beginningWe have completed the work as to what he initially asked forThere was a written proposal from the beginning for a floor rough-inHe keeps trying to refer to the MN Plumbing code rouwhich is a complete rough in for a jobWe were asked for only a floor roufrom the beginning so that is what we quoted him

Initial Business Response /* (1000, 5, 2015/11/11) */
November 10,
Revdex.com of Minnesota & North Dakota
SRiver Ridge Circle
Burnsville, MN
RE: Case # ***: ***
I would like to reply to the complaint that was mailed to us on November 2,
I feel that the complaint is not validWe had a written proposal that Mr*** agreed to upon the work being completedWhen my husband met with Scott originally all he wanted done as far as work was a floor rough-inSo that in the future if they ever decided to finish the basement the pipes would be in the floor As far as the complaint about water on the basement floorWe had never given the homeowner the ok to turn the water on at that timeWe were not present and the pressure tank had not been wiredWe have finished the job to the agreement of the original proposal after a few deductions made clear to the homeownerI have attached our proposal and invoice for reviewAlso I have attached the emails that were exchanged with homeowner
Sincerely,
Amy ***
JGT Plumbing & Heating, LLC
***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Job is not completePlease refer to the Minnesota Plumbers Code BookYou will see the definition of what ROUGH IN MEANSThat's what I thought was getting doneAs far as never given permission to turn the water on I was told it was doneThese were all drain issues not pressure issuesI never met with any of your people to go over thingsI have how ever requested to meet with Jayson the owner multiple times but never had timeLooking through my email exchanges it looks quite clear I felt you never finished the jobAlso I have Text from Jayson Saying its done Just need the electrician to hook up pressure tankI also have texts from day of the job with my concerns about what's not getting done with JaysonSo non of this should be of any surpriseI also thought Plumbers were suppose to pressure test all Sewer lines did this not get do either?
Final Business Response /* (4000, 9, 2015/11/19) */
he has paid for the services that he requested from the beginningWe have completed the work as to what he initially asked forThere was a written proposal from the beginning for a floor rough-inHe keeps trying to refer to the MN Plumbing code rouwhich is a complete rough in for a jobWe were asked for only a floor roufrom the beginning so that is what we quoted him

Initial Business Response /* (1000, 5, 2015/11/11) */
November 10, 2015
Revdex.com of Minnesota & North Dakota
220. S. River Ridge Circle
Burnsville, MN 55337
RE: Case # [redacted]: [redacted]
I would like to reply to the complaint that was mailed to us on November 2, 2015....

I feel that the complaint is not valid. We had a written proposal that Mr. [redacted] agreed to upon the work being completed. When my husband met with Scott originally all he wanted done as far as work was a floor rough-in. So that in the future if they ever decided to finish the basement the pipes would be in the floor. As far as the complaint about water on the basement floor. We had never given the homeowner the ok to turn the water on at that time. We were not present and the pressure tank had not been wired. We have finished the job to the agreement of the original proposal after a few deductions made clear to the homeowner. I have attached our proposal and invoice for review. Also I have attached the emails that were exchanged with homeowner.
Sincerely,
Amy [redacted]
JGT Plumbing & Heating, LLC
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Job is not complete. Please refer to the Minnesota Plumbers Code Book. You will see the definition of what ROUGH IN MEANS. That's what I thought was getting done. As far as never given permission to turn the water on I was told it was done. These were all drain issues not pressure issues. I never met with any of your people to go over things. I have how ever requested to meet with Jayson the owner multiple times but never had time. Looking through my email exchanges it looks quite clear I felt you never finished the job. Also I have Text from Jayson Saying its done Just need the electrician to hook up pressure tank. I also have texts from day 2 of the job with my concerns about what's not getting done with Jayson. So non of this should be of any surprise. I also thought Plumbers were suppose to pressure test all Sewer lines did this not get do either?
Final Business Response /* (4000, 9, 2015/11/19) */
he has paid for the services that he requested from the beginning. We have completed the work as to what he initially asked for. There was a written proposal from the beginning for a floor rough-in. He keeps trying to refer to the MN Plumbing code rough-in which is a complete rough in for a job. We were asked for only a floor rough-in from the beginning so that is what we quoted him.