I'd like to first apologize to [redacted] for any inconvenience we may have caused Unfortunately some insurance companies refuse to split payments which dictate that the payments must be sent to us and we in turn send the portion we did not purchase to the customer This will sometime cause a delay in getting the customer his portion of the funds if we do not receive the check from the insurance company in a timely fashion The fact that the entire check may be sent to us is set forth in the contract that [redacted] signed, in paragraph 1C I'm sorry if this was not made clear to him at the time he executed the contract To remedy this situation we will front the money to [redacted] on a monthly basis, i.ewe will send the funds to him, out of our own pocket, before we receive the monthly check from the insurance company If he should have any future problems, he can call me directly at: ###-###-####
I would like to apologize to [redacted] for any inconvenience we may have caused her We have removed all of her contact information She should not be contacted by us again If she has any additional concerns she can call me at my direct line: ###-###-####
I apologize to [redacted] for any inconvenience we may have caused him [redacted] will no longer be contacted by phone, mail or e-mail yes"> If he should have any further issues or questions or concerns he can contact me directly--- [redacted] --- [redacted]
My husband and contacted JG to sell some annuity paymentsI have to say first off I wasn't happy with the way they handle business,they promise things but don't deliver.The one major thing I have with them is they have a promotion saying they will beat any other company and if they don't they will give you a thousand dollars.This is False.I told them another company offerd us a substantial amount more and I had to send them proof they said they would match it or beat it again false.When they figured out what we were saying was true and we said we no longer have a business deal I told them they should make good on the 1,they promised and then I was told that they had to see if we actually had a deal with the other company and a court date.Thats FALSE! It says on their site it has to be with delt with within business days and no mention of another deal or a court date whatsoever and this was over a month ago and we have not received anything from them except a ton of run arounds..They use the words like its not favorable to you and when you ask questions they don't answer fully or honestly.I will never deal with them again and it seems that my husband and I had to do most of the work.Not happy with them at all
Fortunately for me, I am perfectly aware of what my needs are I called for a quote and right away was able to see that it was not in my best interestFine! There's nothing wrong with getting the quote to have an informed decisionIf it's not an agreeable situation, no need to continueHowever, these people are not interested in what is best for youThey continued to try to persuade me (a grave waste of effort on their behalf) and I continued to say "no, this is really not a good service for me I have already decided it does not fit my needs"This went on for awhile and I had to continue arguing that it was just not right for meThe conversation escalated until I got angry and had to be very firmI said "Now I want you to now delete my information"After all, the company is given financial information and other personal information during the quoting processThese agents are trained by the company to be truly relentless though , he actually continued to try and tell me that I need their service even though I clearly do notHe was not even nice about it though! Arguing and being very pushy and not friendlyI said again, please delete my information and finally hung up I received a call from him again a few hours later Instead of being upset right away over the fact that my information had not been deleted I decided to hear him out as it seemed he was calling to apologizeBut then he started into the sales pitch again and giving me numbersWell, I gave him another chance with his numbers since he said he had some different types to consider (even though it was not within the type of plan I was even searching for, I figured it wouldn't hurt to just hear the figures)They were immediately of no interest to me however, not even close, at which point I realized there is absolutely nothing this company can do for meWhen I said no thank you, this just isn't going to be a good match for my needs I was met with even more resistance and more argumentative responseTrying to tell me that I do need the service which is absurd "I called to get a quote, I got it and I do not want the serviceWhat more is there to explain? Once again, please delete my information as I wanted you to do the last timeThis is my personal information and I do not want it to be used my your company anymore"Well the following day I got another call, from a "manager" to follow upI actually thought he was calling to apologize I explained to him that I had received various number quotes and I was simply not interested in any of them and did not want to use this service not a big dealI was met with more absurd arguing and even condescension I said "Are you serious?" Fortunately for me I am not an it and am able to judge for myself whether something is good for me or notThey just would not let up No respect shown whatsoever, even if the numbers were agreeable I would never want to give these rude people any moneyI said "again, please delete my informationI am not interested" And he still argued as if I could not decide for myselfI eventually got extremely firm and very angrily said "you will stop calling and delete my information now I am truly not interested!!!" And his response? "It's not that serious"So patronizingVery rudeThese people obviously are trying to get your moneyHowever, they will stop at nothing! Who taught them that being rude helps get customers? I am amazed at what poor skills they have to be so rude to people they want something from! Give people the quote and allow them to decide, anything beyond that has the whiff of con artistryI am so glad the numbers did not suit my needs anyway since they do not deserve my businessPressure salesmen to the extreme I was also lied to before being given the quote about what hope of plans were available They really are slimey in approachI was expected more professionalism but they act desperate and disrespectful I will never even consider them in the future due to their never-ending pushiness and harassment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What they are stating took place and the options given to me are not consistent with what I was told over the phoneI was never told to place a stop payment on my check to avoid delinquencyThey told me that the first ninety day of my transfer they would not consider the payment late or delinquentFurthermore they state that my loan was transferred in July, I can show a statement from August showing a payment due to [redacted] mortgage for September's payment not JG Wentworth! I have a copie of this statement if anyone cares to see itThat is the reason I sent to [redacted] on 8/and then find out they didn't accept itI believe JG will stand by what they're writing but if they really had ethics they would pull those calls to listen to what I was told Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
November 19, 2015Dear [redacted] : This letter is in response to your correspondence received in our office on November 10, 2015, regarding the above-referenced loan.We believe the telephone interaction you reference occurred on August 10, 2015, when you spoke with a representative from our Customer Service DepartmentWe reviewed this telephone interaction and found that the discussion was regarding principle curtailment payments and the escrow accountA request for the payment address was not mentioned during this interaction.We received email communication from you on October 13, 2015, wherein you stated that the October installment was submitted on October 2, but not reflecting on your loan accountWe requested proof of the payment, the front and back copy of a reconciled check or a bank transmittal summary, be forwarded to our office for further research as there was no record of receipt.On October 16, you contacted our office and informed a representative from our Customer Service Department that the payment was mailed to [redacted] ’s corporate office, via check number [redacted] in the amount of $2,and that the check was reconciled on October 13, The same day, a one- time draft was initiated on our website in the amount of $2,that was applied to the loan account to satisfy the October installmentOn October 23, we received a copy of the reconciled check in our office and began the process of applying the funds to your loan accountOur records reflect that on November 2, 2015, you contacted our office and spoke with a Supervisor in our Customer Service Department regarding the paymentThe Supervisor advised that you would incur no late charges or adverse credit reporting as a result of the delayWe regret that you did not receive follcontact in a timely manner, as promisedOn November 5, 2015, funds in the amount of $2,were applied to the loan account to satisfy the November installmentAs of the date of this correspondence, the loan account is currentThere have been no late charges assessed to the loan account and no adverse credit reportingTo avoid future delay in payment, we request that you update your web bill payment service to reflect the correct payment address of P.OBox ***, Newark, NJ [redacted] .We are unable to accommodate your request for compensationEnclosed is a copy of your payment history which reflects the mentioned loan account activityOn behalf of J.GWentworth, I apologize for any confusion you may have experiencedThank you for bringing these concerns to our attention and affording us the opportunity to address themShould you have questions with regard to this matter, please contact me at ###-###-####Sincerely, LaTonya R Service Excellence Administrator
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for any inconvenience we may have caused [redacted] We are sending her the $ If she has any additional problems she can call me direct at: ###-###-####
We have removed all contact information pertaining to Ms***; she will not be contacted by our company again If there are any future problems she can contact me directly at ###-###-#### I apologize for any inconvenience we may have caused her
I have verified that we have placed [redacted] ***’s file on Do Not Contact status; if she has any additional concerns she can contact me directly at: ###-###-####
January 4, 2016Dear Sirs: This letter is in response to your correspondence dated December 23, According to our records [redacted] contacted our customer service department on October 29, and advised the representative whom she spoke that she received a 100% tax exemption from Chesapeake City for her real estate property taxes [redacted] was advised that she must provide proof of the tax exemption in order to update our records.On October 31, 2015, we received a letter dated May 8, from the Department of Veterans Affairs (copy enclosed) verifying that [redacted] was “rated permanent and totally disabled effective 02/27/2012,” however, this document was not sufficient to update [redacted] tax information to reflect an exemptionIn order to update [redacted] ’ tax exemption we required documentation from her taxing authority showing that taxes are exemptOn November 18, 2015, we were advised by the borrower that she was sending in a copy of her tax exemption, which was received the same day (copy enclosed)Due to an oversight, the tax exemption document was not forwarded to the appropriate department for handlingAs a result, there was a delay in updating [redacted] ’ loan account to reflect a 100% tax exemption [redacted] ’s account information was updated on December 10, to reflect her tax exemption status and the amount collected for taxes was removed from her payment amountSubsequently, funds of $1,were disbursed on December 2, 2015, for the purposes of paying the fourth quarter real estate property taxesOn December 21, 2015, we received funds of $1,from Chesapeake City which represents a refund of taxes which were disbursed on September 3, from her escrow accountOn December 29, 2015, we were notified that [redacted] would also be receiving a refund of the taxes which were disbursed on December 2, In an effort to expedite the refund, we advanced funds of $1,to her escrow account on December 31, in anticipation of her refundWe have enclosed an Account Activity Statement for your reviewWith regard to [redacted] receiving a refund of taxes previously disbursed on her account: To ensure that the escrow account is appropriately funded once all annual escrow disbursements have been made and refunds received, an analysis of [redacted] ’ escrow account was performed on January 4, to reflect the recent changes to her accountThe analysis revealed that [redacted] homeowner’s insurance premium had increased from$1,a year to $2,raising the amount collected for homeowner’s insurance each month from $to $Consequently, due to this increase, the resulting overage in her escrow account was $The overage check will be mailed separated along with her Annual Escrow Account Activity Statement within to business daysEffective with the borrowers January monthly installment, their monthly payment amount is $2,529.76, which consists of $2,for Principal and Interest and $for homeowner’s insuranceWe note [redacted] ’ desired resolution was to be refunded the amount of $1,126.65, however, this may result in a significant shortage in the borrower’s escrow account when her account is reanalyzed in July We apologize for any unnecessary delays in resolving [redacted] ’ concerns as this is not the level of customer service we strive to provideWe have utilized this situation as a coaching opportunity to enhance our customer service skillsShould you have questions with regard to this matter, please contact me at ###-###-####Sincerely, Maryalice TOffice of the President Administrator
I am currently doing a structured settlement with J.GWentworth and I am about to cancel this transaction and follow thru with another company.As of now they have been very unprofessional cold and nonchalant yo my needs and any questions and assistance that I have asked of them prior to my court dates which have been all over the placed and cancelled multiple times due to there legal teamI have been patient and was even told since my court dates have been pushes back two months I was able to get a cash advance up to $3000-5,dollars and also they would talk to my property manager so that I'm able to move my so and I into a new place and pay some debts in the mean timeI HAVE HEARD ABSOLUTEY NOTHING BACK THRU MULTIPLE EMAILS and PHONECALLS my representive C [redacted] *s very cold most Devils Advocate type companyAll I asked was for help to pull me thru the next two months I am single mother just finished college plus work full time as of now my son and I have no where to go with a beautiful place waiting for us and I can not even get a response from them with unbroken promisesVery unprofessional company cold company
I'd like to first apologize to [redacted] for any inconvenience we may have caused Unfortunately some insurance companies refuse to split payments which dictate that the payments must be sent to us and we in turn send the portion we did not purchase to the customer This will sometime cause a delay in getting the customer his portion of the funds if we do not receive the check from the insurance company in a timely fashion The fact that the entire check may be sent to us is set forth in the contract that [redacted] signed, in paragraph 1C I'm sorry if this was not made clear to him at the time he executed the contract To remedy this situation we will front the money to [redacted] on a monthly basis, i.ewe will send the funds to him, out of our own pocket, before we receive the monthly check from the insurance company If he should have any future problems, he can call me directly at: ###-###-####
I would like to apologize to [redacted] for any inconvenience we may have caused her We have removed all of her contact information She should not be contacted by us again If she has any additional concerns she can call me at my direct line: ###-###-####
I apologize to [redacted] for any inconvenience we may have caused him [redacted] will no longer be contacted by phone, mail or e-mail yes"> If he should have any further issues or questions or concerns he can contact me directly--- [redacted] --- [redacted]
My husband and contacted JG to sell some annuity paymentsI have to say first off I wasn't happy with the way they handle business,they promise things but don't deliver.The one major thing I have with them is they have a promotion saying they will beat any other company and if they don't they will give you a thousand dollars.This is False.I told them another company offerd us a substantial amount more and I had to send them proof they said they would match it or beat it again false.When they figured out what we were saying was true and we said we no longer have a business deal I told them they should make good on the 1,they promised and then I was told that they had to see if we actually had a deal with the other company and a court date.Thats FALSE! It says on their site it has to be with delt with within business days and no mention of another deal or a court date whatsoever and this was over a month ago and we have not received anything from them except a ton of run arounds..They use the words like its not favorable to you and when you ask questions they don't answer fully or honestly.I will never deal with them again and it seems that my husband and I had to do most of the work.Not happy with them at all
Fortunately for me, I am perfectly aware of what my needs are I called for a quote and right away was able to see that it was not in my best interestFine! There's nothing wrong with getting the quote to have an informed decisionIf it's not an agreeable situation, no need to continueHowever, these people are not interested in what is best for youThey continued to try to persuade me (a grave waste of effort on their behalf) and I continued to say "no, this is really not a good service for me I have already decided it does not fit my needs"This went on for awhile and I had to continue arguing that it was just not right for meThe conversation escalated until I got angry and had to be very firmI said "Now I want you to now delete my information"After all, the company is given financial information and other personal information during the quoting processThese agents are trained by the company to be truly relentless though , he actually continued to try and tell me that I need their service even though I clearly do notHe was not even nice about it though! Arguing and being very pushy and not friendlyI said again, please delete my information and finally hung up I received a call from him again a few hours later Instead of being upset right away over the fact that my information had not been deleted I decided to hear him out as it seemed he was calling to apologizeBut then he started into the sales pitch again and giving me numbersWell, I gave him another chance with his numbers since he said he had some different types to consider (even though it was not within the type of plan I was even searching for, I figured it wouldn't hurt to just hear the figures)They were immediately of no interest to me however, not even close, at which point I realized there is absolutely nothing this company can do for meWhen I said no thank you, this just isn't going to be a good match for my needs I was met with even more resistance and more argumentative responseTrying to tell me that I do need the service which is absurd "I called to get a quote, I got it and I do not want the serviceWhat more is there to explain? Once again, please delete my information as I wanted you to do the last timeThis is my personal information and I do not want it to be used my your company anymore"Well the following day I got another call, from a "manager" to follow upI actually thought he was calling to apologize I explained to him that I had received various number quotes and I was simply not interested in any of them and did not want to use this service not a big dealI was met with more absurd arguing and even condescension I said "Are you serious?" Fortunately for me I am not an i
t and am able to judge for myself whether something is good for me or notThey just would not let up No respect shown whatsoever, even if the numbers were agreeable I would never want to give these rude people any moneyI said "again, please delete my informationI am not interested" And he still argued as if I could not decide for myselfI eventually got extremely firm and very angrily said "you will stop calling and delete my information now I am truly not interested!!!" And his response? "It's not that serious"So patronizingVery rudeThese people obviously are trying to get your moneyHowever, they will stop at nothing! Who taught them that being rude helps get customers? I am amazed at what poor skills they have to be so rude to people they want something from! Give people the quote and allow them to decide, anything beyond that has the whiff of con artistryI am so glad the numbers did not suit my needs anyway since they do not deserve my businessPressure salesmen to the extreme I was also lied to before being given the quote about what hope of plans were available They really are slimey in approachI was expected more professionalism but they act desperate and disrespectful I will never even consider them in the future due to their never-ending pushiness and harassment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What they are stating took place and the options given to me are not consistent with what I was told over the phoneI was never told to place a stop payment on my check to avoid delinquencyThey told me that the first ninety day of my transfer they would not consider the payment late or delinquentFurthermore they state that my loan was transferred in July, I can show a statement from August showing a payment due to [redacted] mortgage for September's payment not JG Wentworth! I have a copie of this statement if anyone cares to see itThat is the reason I sent to [redacted] on 8/and then find out they didn't accept itI believe JG will stand by what they're writing but if they really had ethics they would pull those calls to listen to what I was told Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are cancelling [redacted] ’s contract and dismissing her court filing If she has any question she can contact me: Richard C [redacted] ###-###-####
November 19, 2015Dear [redacted] : This letter is in response to your correspondence received in our office on November 10, 2015, regarding the above-referenced loan.We believe the telephone interaction you reference occurred on August 10, 2015, when you spoke with a representative from our Customer Service DepartmentWe reviewed this telephone interaction and found that the discussion was regarding principle curtailment payments and the escrow accountA request for the payment address was not mentioned during this interaction.We received email communication from you on October 13, 2015, wherein you stated that the October installment was submitted on October 2, but not reflecting on your loan accountWe requested proof of the payment, the front and back copy of a reconciled check or a bank transmittal summary, be forwarded to our office for further research as there was no record of receipt.On October 16, you contacted our office and informed a representative from our Customer Service Department that the payment was mailed to [redacted] ’s corporate office, via check number [redacted] in the amount of $2,and that the check was reconciled on October 13, The same day, a one- time draft was initiated on our website in the amount of $2,that was applied to the loan account to satisfy the October installmentOn October 23, we received a copy of the reconciled check in our office and began the process of applying the funds to your loan accountOur records reflect that on November 2, 2015, you contacted our office and spoke with a Supervisor in our Customer Service Department regarding the paymentThe Supervisor advised that you would incur no late charges or adverse credit reporting as a result of the delayWe regret that you did not receive follcontact in a timely manner, as promisedOn November 5, 2015, funds in the amount of $2,were applied to the loan account to satisfy the November installmentAs of the date of this correspondence, the loan account is currentThere have been no late charges assessed to the loan account and no adverse credit reportingTo avoid future delay in payment, we request that you update your web bill payment service to reflect the correct payment address of P.OBox ***, Newark, NJ [redacted] .We are unable to accommodate your request for compensationEnclosed is a copy of your payment history which reflects the mentioned loan account activityOn behalf of J.GWentworth, I apologize for any confusion you may have experiencedThank you for bringing these concerns to our attention and affording us the opportunity to address themShould you have questions with regard to this matter, please contact me at ###-###-####Sincerely, LaTonya R Service Excellence Administrator
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for any inconvenience we may have caused [redacted] We are sending her the $ If she has any additional problems she can call me direct at: ###-###-####
We have removed all contact information pertaining to Ms***; she will not be contacted by our company again If there are any future problems she can contact me directly at ###-###-#### I apologize for any inconvenience we may have caused her
I have verified that we have placed [redacted] ***’s file on Do Not Contact status; if she has any additional concerns she can contact me directly at: ###-###-####
January 4, 2016Dear Sirs: This letter is in response to your correspondence dated December 23, According to our records [redacted] contacted our customer service department on October 29, and advised the representative whom she spoke that she received a 100% tax exemption from Chesapeake City for her real estate property taxes [redacted] was advised that she must provide proof of the tax exemption in order to update our records.On October 31, 2015, we received a letter dated May 8, from the Department of Veterans Affairs (copy enclosed) verifying that [redacted] was “rated permanent and totally disabled effective 02/27/2012,” however, this document was not sufficient to update [redacted] tax information to reflect an exemptionIn order to update [redacted] ’ tax exemption we required documentation from her taxing authority showing that taxes are exemptOn November 18, 2015, we were advised by the borrower that she was sending in a copy of her tax exemption, which was received the same day (copy enclosed)Due to an oversight, the tax exemption document was not forwarded to the appropriate department for handlingAs a result, there was a delay in updating [redacted] ’ loan account to reflect a 100% tax exemption [redacted] ’s account information was updated on December 10, to reflect her tax exemption status and the amount collected for taxes was removed from her payment amountSubsequently, funds of $1,were disbursed on December 2, 2015, for the purposes of paying the fourth quarter real estate property taxesOn December 21, 2015, we received funds of $1,from Chesapeake City which represents a refund of taxes which were disbursed on September 3, from her escrow accountOn December 29, 2015, we were notified that [redacted] would also be receiving a refund of the taxes which were disbursed on December 2, In an effort to expedite the refund, we advanced funds of $1,to her escrow account on December 31, in anticipation of her refundWe have enclosed an Account Activity Statement for your reviewWith regard to [redacted] receiving a refund of taxes previously disbursed on her account: To ensure that the escrow account is appropriately funded once all annual escrow disbursements have been made and refunds received, an analysis of [redacted] ’ escrow account was performed on January 4, to reflect the recent changes to her accountThe analysis revealed that [redacted] homeowner’s insurance premium had increased from$1,a year to $2,raising the amount collected for homeowner’s insurance each month from $to $Consequently, due to this increase, the resulting overage in her escrow account was $The overage check will be mailed separated along with her Annual Escrow Account Activity Statement within to business daysEffective with the borrowers January monthly installment, their monthly payment amount is $2,529.76, which consists of $2,for Principal and Interest and $for homeowner’s insuranceWe note [redacted] ’ desired resolution was to be refunded the amount of $1,126.65, however, this may result in a significant shortage in the borrower’s escrow account when her account is reanalyzed in July We apologize for any unnecessary delays in resolving [redacted] ’ concerns as this is not the level of customer service we strive to provideWe have utilized this situation as a coaching opportunity to enhance our customer service skillsShould you have questions with regard to this matter, please contact me at ###-###-####Sincerely, Maryalice TOffice of the President Administrator
I am currently doing a structured settlement with J.GWentworth and I am about to cancel this transaction and follow thru with another company.As of now they have been very unprofessional cold and nonchalant yo my needs and any questions and assistance that I have asked of them prior to my court dates which have been all over the placed and cancelled multiple times due to there legal teamI have been patient and was even told since my court dates have been pushes back two months I was able to get a cash advance up to $3000-5,dollars and also they would talk to my property manager so that I'm able to move my so and I into a new place and pay some debts in the mean timeI HAVE HEARD ABSOLUTEY NOTHING BACK THRU MULTIPLE EMAILS and PHONECALLS my representive C [redacted] *s very cold most Devils Advocate type companyAll I asked was for help to pull me thru the next two months I am single mother just finished college plus work full time as of now my son and I have no where to go with a beautiful place waiting for us and I can not even get a response from them with unbroken promisesVery unprofessional company cold company