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J.H. Barkau & Sons Auto Sales

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J.H. Barkau & Sons Auto Sales Reviews (1)

Initial Business Response /* (1000, 5, 2015/05/01) */
Contact Name and Title: *** *** GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
On 04/21/2014, *** *** purchased a *** *** from JH Barkau & SonsThe vehicle was a $As Is vehicle with XXXXXX
milesIn March 2015, *** came to me to complain about fuel lines leakingI told her that we would tow the vehicle in and take a look at it, which we didShe was informed at that time that the fuel lines and also brake lines were rusty and that we would do the repair at our cost of $She was also told that if we cannot get the gas lines out of the fuel pump without damage that the bill may be as high as $It was our intent to do this as inexpensively as possible for herShe was not satisfied with that answerShe called me several weeks later asking what we were going to do and I told her that the answer was the sameAt that point she made it clear that she was not happy with that and was going to do everything that she could to smear our reputationSeveral weeks after that she showed up still complaining and even went so far as to yell at the customers that were shopping on our lot not to buy a vehicle and that she bought a vehicle that she could have been killed inAt that point she was asked to leave the property
The whole complaint is hinged on her belief that we should do the repair for free months after she purchased an As Is vehicleIf the problem had arisen right away, an indication that the vehicle was in need of repair when she purchased it, we would have done moreAfter months we do not feel that we are obligated to repair a vehicle for free that was sold As IsWe felt that attempting to save her money by doing the repair at cost was very fairIf the vehicle was in such need of repair right away she would have let us know about it
*** has only ever demanded that we repair the vehicle for freeIt is our opinion at this time that after her repeated attempts to damage the dealerships reputation including Facebook and other outlets, that we have no interest in keeping *** as a customer and our retracting our previous offer of doing the repair at cost
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseI believe they have a responsibility for selling a car that could have become my coffinI did tell the Manager that I would file complaints from and I did write the editor of my local paper (I have no idea if it was published)I did post a complaint on my *** page but their page has no way to do thatMy first visit to the dealership was civilIt was when I found out they had no intention of taking responsibility that I wrote my complaintsWith the rusted brakes the cost is well over $of repairsAnd I did call out to customers to tell them to be careful what they buy thereAnyone in my ssituation would be just as upset as I amThe reason the vehicle was not brought in sooner was because it was bought as a tow vehicle and wasn't driven that much
I still believe they should fix the vehicle so it is the safe vehicle they said they sold
Final Business Response /* (4000, 9, 2015/05/13) */
We stand by our original decisionAn As Is car after months is not something that we just do $500+ worth of work toWe are not even obligated to do thatThis is the last time that we will make the offer of repairs at cost
Final Consumer Response /* (2000, 11, 2015/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Earlier *** spoke to an advocate group and offered to to refinance the cost of the repairs into our loanIf he will agree to this I will consider the complaint closedThank you

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Address: 200 S Stephenson St, Cedarville, Illinois, United States, 61013

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