JH Bennett Toyota

June 12, Dear [redacted] I am writing in regard to case ID [redacted] submitted to your office on 6/3/I have personally reviewed the customers' situation immediately following her service visit as she also contacted Toyota corporate offices with her concernThe concern in question on 5/20/on invoice [redacted] (enclosed with this letter) was for a vibration at mphWe inspected the vehicle for the concern and found multiple concerns with the vehicleThe most relevant item was a bent wheelWe straightened the wheel as best as possible and rebalanced the tire on that wheel as well as performed a wheel alignment due to the impact she must have sustained in order to bend a wheelDuring the overall inspection of the vehicle it was also noted that there was a severe vibration noticed by the technician when braking which was noted on the multi-point inspection sheet (also enclosed)It was recommended to either replace or resurface the front brake rotors and resurface the rear rotors and replace rear brake pads due to low brake measurements in the rearWe also recommended cabin and engine air filters due to their condition as well as a burned out brake lamp bulbCustomer authorized filter and bulb replacement but declined brake workThe customer returned two days later with a brake concern of vibration after driving for ten minutesVehicle was driven by shop foreman with the customer to verify concernWe pulled the front wheels off and brake calipers and found RF caliper piston boot torn and causing caliper to seize when hotWe rebuilt the RF caliper, only after acquiring the customers' authorization as well as replacing the RF rotorAs a courtesy to the customer we also replaced the left side caliper boot at no charge to her due to a small boot tear that would have eventually led to a similar concern on that sideThis brake caliper issue would have most likely been found on initial visit if customer would have had us do the recommended brake repairs at that timeAs far as the original invoice, I added a credit to her second invoice [redacted] (also enclosed) of $for the $she paid on invoice [redacted] for the tire balance, although it was necessary due to the bent wheel.I believe that we have performed the proper diagnosis and repairs in the manner in which they should have been doneHad the customer not declined the repairs that would have led to the ultimate resolution of her concern she would not have been back to have that doneI would also like to add that the repairs were done on the second visit at a discount due to the fact she returned for customer satisfactionPrior to picking up the vehicle she expressed concern to my service associate and wanted a callI reached out to her and was connected to her voicemail and expressed where we were with the charges and to call me if she would like to discuss furtherShe never returned my call and proceeded to file a complaint with ToyotaWe here at Bennett Toyota are committed to complete customer satisfaction but we also deserve to be paid for the services provided to the customersI hope this helps in your resolution to this case and feel free to reach out to me at any time if there is anything else I can be of assistance with.Jeremy M***Fixed Operations Director Bennett Toyota Scion

11/20/2015To whom it may concernThis letter is in response to complaint [redacted] On November [redacted] brought her [redacted] to Bennett ToyotaShe requested that we diagnose a noise from the rear of the vehicleThe technician road tested the vehicle and verified the noise concernThe technician verified that the noise is coming from the rear differentialThe noise is internal to the unit and the repair for the noise concern would be to replace the unitWe recommended replacing the rear differential to repair the noise concernMy service advisor gave her an estimate of $to perform the recommended repairs [redacted] Did not have the work performed on her vehicleShe did pay $103,00+ Tax for the diagnosis of the noise concern from the rear of the vehicle.This is the first time that the vehicle was at Bennett ToyotaThe Vehicle has miles on itThere is no warranty left on the vehicle from the manufacture.Thank YouJim F

11/20/2015To whom it may concernThis letter is in response to complaint ***On November *** *** brought her *** *** * to Bennett ToyotaShe requested that we diagnose a noise from the rear of the vehicleThe technician road tested the vehicle and verified the noise concern
The technician verified that the noise is coming from the rear differentialThe noise is internal to the unit and the repair for the noise concern would be to replace the unitWe recommended replacing the rear differential to repair the noise concernMy service advisor gave her an estimate of $to perform the recommended repairs*** *** Did not have the work performed on her vehicleShe did pay $103,00+ Tax for the diagnosis of the noise concern from the rear of the vehicle.This is the first time that the vehicle was at Bennett ToyotaThe Vehicle has miles on itThere is no warranty left on the vehicle from the manufacture.Thank YouJim F

BENNETT TOYOTA DID NOT CAUSE THE PROBLEM, EVERTHING WAS SENT INTO THE STATE THE CORRECTWAY, PENNDOT DOES THE FINAL PAPERWORKTHEY DID NOT DO IT CORRECTLYTHE STICKER THAT SHERECEIVED WAS CORRECTTHE STATE IS ALWAYS A MONTH BEHIND

Already HandledCustomer SatisfiedMichael M

SEPTEMBER 2, 2014IN RESPONSE TO THE CUSTOMERS COMPLAINT SHE DID LEASE A VEHICLE FROM US IN MAY I DID THE STATE PAPERWORK FOR HER vehicle AND EVERYTHING WAS DONE CORRECTLY (WHICH I HAVE PROOF) THEN SENT IT TO HARRISBURG ONJUNE 4, I DID NOT KNOW ABOUTHER PROBLEM WITH HER RENEWING THE
REGISTRATION UNTIL SHE HAD CALLED ME IN MAY | EXPLAINED TO HER THAT ALL THE PAPERWORK THAT I HAD DONE WAS CORRECT AND WAS SENT TO HARRISBURGSHE WANTED US TO GIVE HER A NEW PLATEI EXPLAINED TO HER THAT WE COULD NOT GIVE HER A NEW PLATE AND THAT I WOULD CALL PAA FIRST THING THE NEXT MORNING AND THEN CALL HERI CALLED PAA AND TOLD THEM THE SITUATIONTHEY TOLD ME THAT SHE WOULD HAVE TO GET A NEW PLATEI INFORMED HER OF THIS AND MADE ARRANGEMENTS WITH *** FOR HER TO GO THAT DAY BEFORE PM| FAXED EVERYTHING THAT I HAD OVER TO AAATHE PERSON WHOM HELPED HER PHONEO ME AND TOLD ME THAT SHE HAD GOTTEN HER NEW PLATENEXT THING | WAS GETTING A PHONE CALL FROM THE STATE REPRESENATIVES OFFICEI EXPLAINED TO THEM WHAT HAD BEEN DONEAGAIN IN AUGUST THIS CUSTOMER HAD CALLED AND WANTED TO KNOW WHERE HER REGISTRATION WASI PHONED *** AND THEY TOLD ME THAT THEY SENT THE PAPERWORK IN AND IT GOT REJECTED BECAUSE THEY NEED HER SIGNATURE AND ANOTHER PAPER SHE WAS SUPPOSED TO BRING IN BUT SHE NEVER CAME BACK, I PAXED OVER THE PAPER THEY WOULD NEED AND ASKED THEM IF THEY WOULD CALL HER AGAIN TO LET HER KNOW THAT THEY NEED HER SIGNATUREIN THE MEAN TIME | PHONED PAA AND TOLD THEM THAT SHE DID NOT RECEIVE HER REGISTRATIONTHEY TOLD ME TO SEND IN ANOTHER MV-1L WITH THE NEW PLATE NUMBER, WHICH | DID, SHE THEN CAME IN AND TALKED TO ONE OF OUR SALES MANAGERSHE CAME BACK AND TOLD ME THAT SHE WAS HEREI THEN CALLED PAA AND ASKED ABOUT HER REGISTRATION AND THEY TOLD ME THAT IT WAS SENT DOWN TO PENNDOT ON AUGUST 13, THERE WAS NOTHING MORE THAT I COULD DO AT THAT POINT, CALLED PAA ON AUGUST 29, TO FIND OUT ABOUT HER REGISTRATIONTHEY TOLD ME THAT IT HAD BEEN PROCCESSED ON AUGUST 28, THE WOMAN AT PAA TOLD ME TO GO ONLINE TO WHERE I DO REGISTRATION AND THAT I COULD PRINT IT OUT TODAY, WHICH I DIDI PHONED THE CUSTOMER ON FRIDAY 8/19/TO LET HER KNOW THAT I HAVE HER REGISTRATIONI ASKED HER IF SHE WANTED TO PICK IT UP AND WE WOULD ALSO FILL HER GAS TANK OR WE COULD HAVE SOMEONE DELIVER IT TO HER HOME ON SATURDAY 8/30/SHE SAID TO MAIL IT TO HERI TOLD HER SHE PROBABLY WOULD’NT RECIEVE IT UNTIL TUESDAY 9/2/OR WEDNESDAY 9/3/SHE AGAIN TOLD ME TO MAIL IT TO HER, SO WE MAILED IT TO HER: I BELIEVE WE DID EVERYTHING THAT WE POSSIBLY COULD HAVE DONE

June 12, 2014
Dear [redacted]I am writing in regard to case ID [redacted] submitted to your office on 6/3/2014. I have personally reviewed the customers' situation immediately following her service visit as she also contacted Toyota corporate offices with her concern. The...

concern in question on 5/20/2014 on invoice [redacted] (enclosed with this letter) was for a vibration at 40 mph. We inspected the vehicle for the concern and found multiple concerns with the vehicle. The most relevant item was a bent wheel. We straightened the wheel as best as possible and rebalanced the tire on that wheel as well as performed a wheel alignment due to the impact she must have sustained in order to bend a wheel. During the overall inspection of the vehicle it was also noted that there was a severe vibration noticed by the technician when braking which was noted on the multi-point inspection sheet (also enclosed). It was recommended to either replace or resurface the front brake rotors and resurface the rear rotors and replace rear brake pads due to low brake measurements in the rear. We also recommended cabin and engine air filters due to their condition as well as a burned out brake lamp bulb. Customer authorized filter and bulb replacement but declined brake work. The customer returned two days later with a brake concern of vibration after driving for ten minutes. Vehicle was driven by shop foreman with the customer to verify concern. We pulled the front wheels off and brake calipers and found RF caliper piston boot torn and causing caliper to seize when hot. We rebuilt the RF caliper, only after acquiring the customers' authorization as well as replacing the RF rotor. As a courtesy to the customer we also replaced the left side caliper boot at no charge to her due to a small boot tear that would have eventually led to a similar concern on that side. This brake caliper issue would have most likely been found on initial visit if customer would have had us do the recommended brake repairs at that time. As far as the original invoice, I added a credit to her second invoice [redacted](also enclosed) of $50.00 for the $49.95 she paid on invoice [redacted] for the tire balance, although it was necessary due to the bent wheel.I believe that we have performed the proper diagnosis and repairs in the manner in which they should have been done. Had the customer not declined the repairs that would have led to the ultimate resolution of her concern she would not have been back to have that done. I would also like to add that the repairs were done on the second visit at a discount due to the fact she returned for customer satisfaction. Prior to picking up the vehicle she expressed concern to my service associate and wanted a call. I reached out to her and was connected to her voicemail and expressed where we were with the charges and to call me if she would like to discuss further. She never returned my call and proceeded to file a complaint with Toyota. We here at Bennett Toyota are committed to complete customer satisfaction but we also deserve to be paid for the services provided to the customers. I hope this helps in your resolution to this case and feel free to reach out to me at any time if there is anything else I can be of assistance with.Jeremy M[redacted]Fixed Operations Director Bennett Toyota Scion

11/20/2015To whom it may concernThis letter is in response to complaint [redacted]On November 5 2015 [redacted] brought her 2009 [redacted] to Bennett Toyota. She requested that we diagnose a noise from the rear of the vehicle. The technician road tested the vehicle and verified...

the noise concern. The technician verified that the noise is coming from the rear differential. The noise is internal to the unit and the repair for the noise concern would be to replace the unit. We recommended replacing the rear differential to repair the noise concern. My service advisor gave her an estimate of $1735.00 to perform the recommended repairs. [redacted] Did not have the work performed on her vehicle. She did pay $103,00+ Tax for the diagnosis of the noise concern from the rear of the vehicle.This is the first time that the vehicle was at Bennett Toyota. The Vehicle has 112090 miles on it. There is no warranty left on the vehicle from the manufacture.Thank YouJim F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Bennett's initial response was that their office didn't cause the problem, which led them to resist most efforts to help me over a 2.5 month period. When I demanded a new plate they did "arrange" for me to get a new one, but I had to pay for it.  When that new plate registration was rejected, they refused to help any further. Since Bennett failed to file correct paperwork in May 2013 for a leased vehicle, all attempts to get a new registration would also fail since the title was tainted.  Attempts by [redacted] of Senator [redacted]'s office and [redacted] of East Penn [redacted] to get Bennett to file new paperwork (Mv-1L) were ignored for two months.  [redacted] of [redacted] did call me in August 2014 to come in to sign a MV-1L stating that PennDot was requesting that she process the new form.  In the meantime I had called Bennett twice requesting a speak to someone in authority but no one got back to me. I then went into the dealership; Manager Mike R** blamed Penndot for my problems. Not helpful at all.I don't think that Bennett acted in good faith in helping me resolve a problem I didn't cause. When the initial registration was rejected, I never received any notification from Bennett.  I have technically been driving illegally for  a year and if I was in an accident. I would have been in limbo with my insurance coverage since I didn't have the proper paperwork. As it stands now, I did receive a new registration and tag but it's for the wrong month-it expires April 2015 instead of May 2015!In other words, things are still screwed up.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I do not agree with their statements.  When I picked up the car 5/20/14 and was handed the first bill for $288.10 I was told the car was fixed and it was not.  On the way home that day, not more than 10 mintues later the car did the same thing again.  I called the dealer the next morning and told them I would bring the car back in the afternoon.  I went for a "test drive" with a mechanic  who saw how bad it was. The car was left there again.  I did not wait two days later as they state.  Also I did try to talk to them about the costs on the first bill and they proceeded to tell me what else was wrong.  I then called and asked to speak to the Manager and the person put me on hold and then came back on and told me the manager stated he already "cut me a break".   He never spoke to me personally and never called me.  I am disputting the first bill because if you said you fixed it and I paid for it why should I have to pay again.  I also want to state that I had the car in to that same dealer in April, April 20tth to be exact for an "Oil Change" so why would I need a new filter?  I also told them not to do a Tire Rotation since I was going to get one for free from the place I got the tires. When I got the oil change they did a 'Multipoint Inspection" and everything showed OK and in the green.  Why would it change so drastically in less than 30 days?  I feel they not only over charged me but also made up work needed to justify the charges.  I did not hit anything.  I drove my car normally.  The dealership is know for this tactic.  I have reached out to Toyota and to BB for some help since I am just one person  and they are a big organization, who would listen to my comlaint? I feel that the bill should have been adjusted to charge me for the brake light only. I thank youj for your attention
Regards,
[redacted]

Review: In May 2013, I leased a car from Bennett. I paid the titling/registration fees for a leased vehicle. I did receive a validated registration from Pennsylvania Dept of Vehicles, dated June 3, 2013. Unknown to me until May 27, 2014, this registration was then rejected due to mishandling by Bennett Toyota. They failed to file the additional form needed for a Leased Vehicle, so Penn Dot rejected the registration. At that point, I had been driving my car for one year without a valid registration.

I discovered the problem when I tried to renew my registration on May 27,2014. I immediately went to my State Senator's office for assistance; the Aide contacted Penndot to determine the problem. I then called Bennett Toyota for assistance and that's when my real headache began. Bennett denied making an error. I ended up paying for another license plate/registration, only to discover that since the original registration was bad, all subsequent attempts to register my car would be tainted. In other words, without Bennett's help, I won't be able to get a valid registration..

Well, it's three months later, Bennett has been dishonest with me, the Senator's Aide, and AAA. I will now be driving without a valid registration. They've ignored phone requests and dismissed me when I appeared in person.

Help.Desired Settlement: I think that Bennett should receive some type of State fine for mishandling my vehicle registration. They did not follow correct procedures, and, when questioned, lied about the problem; they did not take action. Without the help of Senator [redacted]'s office as well as the [redacted] notary, Bennett would still have continued to deny any wrongdoing.

They should reimburse me $36 for my new , invalid registration, as well as any fines I may incur,

Business

Response:

SEPTEMBER 2, 2014IN RESPONSE TO THE CUSTOMERS COMPLAINT SHE DID LEASE A VEHICLE FROM US IN MAY 2013. I DID THE STATE PAPERWORK FOR HER vehicle AND EVERYTHING WAS DONE CORRECTLY (WHICH I HAVE PROOF) THEN SENT IT TO HARRISBURG ONJUNE 4, 2013. I DID NOT KNOW ABOUTHER PROBLEM WITH HER RENEWING THE REGISTRATION UNTIL SHE HAD CALLED ME IN MAY 2014. | EXPLAINED TO HER THAT ALL THE PAPERWORK THAT I HAD DONE WAS CORRECT AND WAS SENT TO HARRISBURG. SHE WANTED US TO GIVE HER A NEW PLATE. I EXPLAINED TO HER THAT WE COULD NOT GIVE HER A NEW PLATE AND THAT I WOULD CALL PAA FIRST THING THE NEXT MORNING AND THEN CALL HER. I CALLED PAA AND TOLD THEM THE SITUATION. THEY TOLD ME THAT SHE WOULD HAVE TO GET A NEW PLATE. I INFORMED HER OF THIS AND MADE ARRANGEMENTS WITH [redacted] FOR HER TO GO THAT DAY BEFORE 3 PM. | FAXED EVERYTHING THAT I HAD OVER TO AAA. THE PERSON WHOM HELPED HER PHONEO ME AND TOLD ME THAT SHE HAD GOTTEN HER NEW PLATE. NEXT THING | WAS GETTING A PHONE CALL FROM THE STATE REPRESENATIVES OFFICE. I EXPLAINED TO THEM WHAT HAD BEEN DONE. AGAIN IN AUGUST 2014 THIS CUSTOMER HAD CALLED AND WANTED TO KNOW WHERE HER REGISTRATION WAS. I PHONED [redacted] AND THEY TOLD ME THAT THEY SENT THE PAPERWORK IN AND IT GOT REJECTED BECAUSE THEY NEED HER SIGNATURE AND ANOTHER PAPER SHE WAS SUPPOSED TO BRING IN BUT SHE NEVER CAME BACK, I PAXED OVER THE PAPER THEY WOULD NEED AND ASKED THEM IF THEY WOULD CALL HER AGAIN TO LET HER KNOW THAT THEY NEED HER SIGNATURE. IN THE MEAN TIME | PHONED PAA AND TOLD THEM THAT SHE DID NOT RECEIVE HER REGISTRATION. THEY TOLD ME TO SEND IN ANOTHER MV-1L WITH THE NEW PLATE NUMBER, WHICH | DID, SHE THEN CAME IN AND TALKED TO ONE OF OUR SALES MANAGERS. HE CAME BACK AND TOLD ME THAT SHE WAS HERE. I THEN CALLED PAA AND ASKED ABOUT HER REGISTRATION AND THEY TOLD ME THAT IT WAS SENT DOWN TO PENNDOT ON AUGUST 13, 2014. THERE WAS NOTHING MORE THAT I COULD DO AT THAT POINT, CALLED PAA ON AUGUST 29, 2014 TO FIND OUT ABOUT HER REGISTRATION. THEY TOLD ME THAT IT HAD BEEN PROCCESSED ON AUGUST 28, 2014. THE WOMAN AT PAA TOLD ME TO GO ONLINE TO WHERE I DO REGISTRATION AND THAT I COULD PRINT IT OUT TODAY, WHICH I DID. I PHONED THE CUSTOMER ON FRIDAY 8/19/2014 TO LET HER KNOW THAT I HAVE HER REGISTRATION. I ASKED HER IF SHE WANTED TO PICK IT UP AND WE WOULD ALSO FILL HER GAS TANK OR WE COULD HAVE SOMEONE DELIVER IT TO HER HOME ON SATURDAY 8/30/2014. SHE SAID TO MAIL IT TO HER.. I TOLD HER SHE PROBABLY WOULD’NT RECIEVE IT UNTIL TUESDAY 9/2/2014 OR WEDNESDAY 9/3/2014. SHE AGAIN TOLD ME TO MAIL IT TO HER, SO WE MAILED IT TO HER: I BELIEVE WE DID EVERYTHING THAT WE POSSIBLY COULD HAVE DONE.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Bennett's initial response was that their office didn't cause the problem, which led them to resist most efforts to help me over a 2.5 month period. When I demanded a new plate they did "arrange" for me to get a new one, but I had to pay for it. When that new plate registration was rejected, they refused to help any further. Since Bennett failed to file correct paperwork in May 2013 for a leased vehicle, all attempts to get a new registration would also fail since the title was tainted. Attempts by [redacted] of Senator [redacted]'s office and [redacted] of East Penn [redacted] to get Bennett to file new paperwork (Mv-1L) were ignored for two months. [redacted] of [redacted] did call me in August 2014 to come in to sign a MV-1L stating that PennDot was requesting that she process the new form. In the meantime I had called Bennett twice requesting a speak to someone in authority but no one got back to me. I then went into the dealership; Manager Mike R** blamed Penndot for my problems. Not helpful at all.I don't think that Bennett acted in good faith in helping me resolve a problem I didn't cause. When the initial registration was rejected, I never received any notification from Bennett. I have technically been driving illegally for a year and if I was in an accident. I would have been in limbo with my insurance coverage since I didn't have the proper paperwork. As it stands now, I did receive a new registration and tag but it's for the wrong month-it expires April 2015 instead of May 2015!In other words, things are still screwed up.

Business

Response:

BENNETT TOYOTA DID NOT CAUSE THE PROBLEM, EVERTHING WAS SENT INTO THE STATE THE CORRECTWAY, PENNDOT DOES THE FINAL PAPERWORK. THEY DID NOT DO IT CORRECTLY. THE STICKER THAT SHERECEIVED WAS CORRECT. THE STATE IS ALWAYS A MONTH BEHIND.

Review: I took my car to Bennet Toyota to check horrible car shaking on 5/19/14 and picked up car 5/21/14. On the way home to problem happened again so I took car back 5/21/14 and was charged again. I was charged twice for what was not done properly and the first bill has charges on it that were unecesarry and overcharged on both bills. I have copies of bills I can submitt.Desired Settlement: I want my credit card refunded after the bill is adjusted to bill and charge that is reasonable. Dealer has a reputation in [redacted], PA for making up issure and overcharging and I am another victim of this.

Business

Response:

June 12, 2014Dear [redacted]I am writing in regard to case ID [redacted] submitted to your office on 6/3/2014. I have personally reviewed the customers' situation immediately following her service visit as she also contacted Toyota corporate offices with her concern. The concern in question on 5/20/2014 on invoice [redacted] (enclosed with this letter) was for a vibration at 40 mph. We inspected the vehicle for the concern and found multiple concerns with the vehicle. The most relevant item was a bent wheel. We straightened the wheel as best as possible and rebalanced the tire on that wheel as well as performed a wheel alignment due to the impact she must have sustained in order to bend a wheel. During the overall inspection of the vehicle it was also noted that there was a severe vibration noticed by the technician when braking which was noted on the multi-point inspection sheet (also enclosed). It was recommended to either replace or resurface the front brake rotors and resurface the rear rotors and replace rear brake pads due to low brake measurements in the rear. We also recommended cabin and engine air filters due to their condition as well as a burned out brake lamp bulb. Customer authorized filter and bulb replacement but declined brake work. The customer returned two days later with a brake concern of vibration after driving for ten minutes. Vehicle was driven by shop foreman with the customer to verify concern. We pulled the front wheels off and brake calipers and found RF caliper piston boot torn and causing caliper to seize when hot. We rebuilt the RF caliper, only after acquiring the customers' authorization as well as replacing the RF rotor. As a courtesy to the customer we also replaced the left side caliper boot at no charge to her due to a small boot tear that would have eventually led to a similar concern on that side. This brake caliper issue would have most likely been found on initial visit if customer would have had us do the recommended brake repairs at that time. As far as the original invoice, I added a credit to her second invoice [redacted](also enclosed) of $50.00 for the $49.95 she paid on invoice [redacted] for the tire balance, although it was necessary due to the bent wheel.I believe that we have performed the proper diagnosis and repairs in the manner in which they should have been done. Had the customer not declined the repairs that would have led to the ultimate resolution of her concern she would not have been back to have that done. I would also like to add that the repairs were done on the second visit at a discount due to the fact she returned for customer satisfaction. Prior to picking up the vehicle she expressed concern to my service associate and wanted a call. I reached out to her and was connected to her voicemail and expressed where we were with the charges and to call me if she would like to discuss further. She never returned my call and proceeded to file a complaint with Toyota. We here at Bennett Toyota are committed to complete customer satisfaction but we also deserve to be paid for the services provided to the customers. I hope this helps in your resolution to this case and feel free to reach out to me at any time if there is anything else I can be of assistance with.Jeremy M[redacted]Fixed Operations Director Bennett Toyota Scion

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not agree with their statements. When I picked up the car 5/20/14 and was handed the first bill for $288.10 I was told the car was fixed and it was not. On the way home that day, not more than 10 mintues later the car did the same thing again. I called the dealer the next morning and told them I would bring the car back in the afternoon. I went for a "test drive" with a mechanic who saw how bad it was. The car was left there again. I did not wait two days later as they state. Also I did try to talk to them about the costs on the first bill and they proceeded to tell me what else was wrong. I then called and asked to speak to the Manager and the person put me on hold and then came back on and told me the manager stated he already "cut me a break". He never spoke to me personally and never called me. I am disputting the first bill because if you said you fixed it and I paid for it why should I have to pay again. I also want to state that I had the car in to that same dealer in April, April 20tth to be exact for an "Oil Change" so why would I need a new filter? I also told them not to do a Tire Rotation since I was going to get one for free from the place I got the tires. When I got the oil change they did a 'Multipoint Inspection" and everything showed OK and in the green. Why would it change so drastically in less than 30 days? I feel they not only over charged me but also made up work needed to justify the charges. I did not hit anything. I drove my car normally. The dealership is know for this tactic. I have reached out to Toyota and to BB for some help since I am just one person and they are a big organization, who would listen to my comlaint? I feel that the bill should have been adjusted to charge me for the brake light only. I thank youj for your attention

Regards,