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JH Health Solutions-Townecraft Dealer

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JH Health Solutions-Townecraft Dealer Reviews (2)

Please note that [redacted] did call on 6/9/and was immediately hostile to other staff members prior to speaking with me [redacted] was informed that since she was not our named insured under privacy rules and regulations we could not discuss the file of her ex-husband She proceeded to yell and curse at me and was also having another unidentified gentleman in the background yelling I tried to tell her that any discussions could only be with our named insured and asked her to stop yelling and she refused so I hung up on her Because our insured gave me express permission to respond with only the details necessary to be formulate a defense -- I can tell you that [redacted] has been on the policy for over years Further that since she is still living under the same roof as our insured and at the request of the insured we cannot remove her from the policy and finally that my insured's status as divorced has been updated at "his" request We cannot under the law discuss anything with [redacted] or even acknowledge anything regarding our client's policy Further since she was added to the policy by our insured over years ago there is no ID theft or fraud, nor are we parties to any ID theft or fraud nor have we committed any act that could possibly be construed as illegal If possible please advise [redacted] that disparaging or harassing my business may subject her to a lawsuit for defamation and libel and I will take whatever steps are necessary to protect the reputation of my business and my staff! Further please inform her that I will not be contacting her in any way shape or form and that if she continues to contact my agency or file additional complaints I will sue her for harassment in addition to defamation and libel.Thank you

Please note that [redacted] did call on 6/9/2017 and was immediately hostile to 2 other staff members prior to speaking with me.  [redacted] was informed that since she was not our named insured under privacy rules and regulations we could not discuss the file of her ex-husband.  She...

proceeded to yell and curse at me and was also having another unidentified gentleman in the background yelling.  I tried to tell her that any discussions could only be with our named insured and asked her to stop yelling and she refused so I hung up on her.  Because our insured gave me express permission to respond with only the details necessary to be formulate a defense -- I can tell you that [redacted] has been on the policy for over 7 years.  Further that since she is still living under the same roof as our insured and at the request of the insured we cannot remove her from the policy and finally that my insured's status as divorced has been updated at "his" request.  We cannot under the law discuss anything with [redacted] or even acknowledge anything regarding our client's policy.  Further since she was added to the policy by our insured over 7 years ago there is no ID theft or fraud, nor are we parties to any ID theft or fraud nor have we committed any act that could possibly be construed as illegal.  If possible please advise [redacted] that disparaging or harassing my business may subject her to a lawsuit for defamation and libel and I will take whatever steps are necessary to protect the reputation of my business and my staff!  Further please inform her that I will not be contacting her in any way shape or form and that if she continues to contact my agency or file additional complaints I will sue her for harassment in addition to defamation and libel.Thank you.

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