JHACS Electric Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for allowing me to respond to this message I will need to elaborate for you to better understand why I lost confidence in JHAC to finish my generator job.I became somewhat uneasy when Al C*** misread the gauge of the power cables supplying my homeIt was at this time that I employed another electrician to review his work Al told me everything was completed except to put the relays onMy electrician told me that JHACs had not separated the grounds in the electrical box which was a code violation Please see photoAl will deny that he was finished and later stated to me that it wouldn't have been a problem if left that way Next when everything was finished the electricity went out and not only did the generator not work it caught fire necessitating the fire department to come as an emergency My year old son was in the basement at the time and understandably very frightened Al's response was this was not uncommon.My uneasiness was then reenforced when his assistant said on tape that the amp relay for a amp breaker was not correct He quickly changed his opinion when his boss returned This is all on video and I will forward an electrician's report to refute unequivocally what he claims in his response Another example of his logic which doesn't bear out.As far as payment is concerned JHAC's estimate was not the most inexpensiveHowever he was the only one to guarantee to supply backup to the entire house This is clearly stated in his contractAl only gave my equipment a cursory look I had no idea the other load center was not connected to the main box I am a surgeon not an electricianIf I took a patient to the OR without examining him completely that would be malpractice! Al did not even ask to see the rest of the house and never asked about another boxThere was no due diligence!The relays have already been changedThere is no buzzing or humming as he claimed in his responseJust another lie They are completely quietThere is still a part which is not working having to do with the mobile link which is very important to meThis will need to be addressed. I paid dollars I was also promised a year warranty which I never received costing dollarsI have also paid another company dollars to finish his job and correct his mistakes I felt at this point I could not trust JHAC do the right thingConsidering my family's safety might be jeopardized it was an easy decision.As far as cacoethes carpendi - the compulsive habit for finding fault- it is easy to find fault with his workThis is a company that in my opinion takes short cuts and does sloppy work at the consumer's expenseTo me that seems dangerous. It is my desire to resolve the financial aspect but more importantly if this can be posted and possibly save someone else the amount of aggravation this company has caused then New York Revdex.com will have succeededThank you I will forward consultant's report and photos and video to this email separately. Sincerely, *** * *** ** ***

We will break down his complaint into its component parts to decipher it and address each claim made by [redacted] separately.Claim 1: "Less than half my house was supplied". We supplied backup power to the 200 ampere electrical loadcenter and existing power panel that [redacted] represented as his...

electrical service when we visited his home to give an estimate to replace his existing, non-working generator. Whether this constitutes "less than Half" is questionable, but unclear, since it was not evaluated a part of our proposal. We did not learn of another loadcenter in another separate basement on the opposite side of the house until [redacted] informed us of this fact during the second day of our installation. Further, we supplied detailed specifications and other literature regarding the generator that he ultimately selected. The information provided clearly indicates that the Generac Synergy generator that he selected is mated to a specific 200 ampere service rated automatic transfer switch that must be utilized in the installation. Clearly, his selection of this generator over the other options that we provided, and based upon his request for further information regarding this product, implies that he fully understood the application was limited to the 200 ampere electrical loadcenter and the existing emergency power panel represented as his electrical service. Claim2: "Nothing is working" We don't know what "nothing" refers to. When we were at the job site on October **, 2015, the generator and automatic transfer switch we operationally tested in the presence of [redacted]. The system was tested under load with both central air conditioning units in operation. The power management system( including the fan control relays discussed below in Claim 3) was operationally tested and performed as specified for this mated backup power system. Claim 3. " The final breaking point..." To address this claim it is necessary to address the error and the misconception made in this statement. First the error: [redacted] has no 465 ampere circuit breakers in any loadcenter connected to the automatic transfer switch. 45 ampere circuit breakers, while manufactured, are exceeding rare and unlikely to be utilized in a residential electrical  distribution. The 10 ampere fan control relays are connected to 15 ampere circuit breakers which supply power to the fan coil units. We assume that this is a typographical error on his part. In any case, the circuit breaker in question is rated at 15 amperes, not 45 amperes. Second, the misconception: the crux of this argument is that the connection of a 10 ampere control relay to a 15 ampere circuit breaker is "dangerous". By this logic then, iit would be dangerous to connect a 15 ampere rated wall switch or receptacle to a 20 ampere circuit, or a 300 or 600 watt dimmer to a 15 or 20 ampere circuit, or a 5 ampere rated wireless switch or dimmer to a 15 or 20 ampere circuit, etc., etc. By his logic then. every room in his house is filled with these "dangerous" conditions. Clearly, this reasoning is fallacious and out of touch with the reality and requirement for electrical installations. the control relays are UL-listed, USA made, quality product that we have used in this application for several years without a single failure. We utilize these relays to control small electrical loads in conjunction with Generac's Power Management Modules because, unlike electromagnetic relays, their operation is silent and does not give rise to customers' concerns over vibrations, humming, or buzzing emanating loudly from the area housing their electrical panels. Claim 4: "When I contacted generac they said this should definitely be changed." There are two issues raised in this claim. The first concerns who he spoke to at Generac: Almost certainly a customer service representative with no technical experience took the call. It is highly unlikely that this person had any expertise to comment on the sufficiency of the installation But more importantly, Generac is the manufacturer and , as such, is not an authority on the requirement of the National Electrical Code as it related to the installation of their product in [redacted]'s home. The requirements for electrical installations are govered by the National Electric Code as enforced by the local authority. Installations done exactly like [redacted]'s have been inspected and certified for compliance with the National Electrical Code numerous times and in numerous jurisdictions. Claim 5: "It was then I considered his company dangerous" We consider this to be an utterly false, libelous statement based on misinformation and the misleading representations of fact made by [redacted]. Conclusion: [redacted]'s complaint is based on misrepresentation of requirements related to the replacement of a generator and automatic transfer switch for his residence. The underlying complaint is about paying his bill. Cacoethes carpendi. These claims are an attempt to raise yet another bogus complaint in a continuing effort to find fault and avoid payment for service rendered.

We received a call from [redacted] that she required electrical service. At the time she called there were two men at her house installing a TV who said there was significant voltage drop when the equipment was plugged in and was causing the unit to malfunction. We told her that all our men were...

currently on jobs and it would be difficult to get someone there right away. As a courtesy to her I spoke to the men installing the TV and went over the situation with them. I explained to them that a voltage drop of 3 volts was not enough to warrant a malfunction and that perhaps they were not plugging the unit in to a 3 prong or "grounded" outlet which is required for newer equipment. After about 20 minutes of conversation I told them to troubleshoot the issue and call us back to let us know if they needed us to change the outlet in question to a three prong. We got a call back a few minutes later from [redacted] explaining that in fact the outlet needed to be a three prong outlet and to please have someone come as soon as possible. We explained to her we could have someone there possibly in the afternoon as all of our men were busy. [redacted] explained further that this was an extremely urgent situation and to please do whatever we could to get someone there ASAP. As a result of this urgent plea and as a courtesy to [redacted] we pulled a technician off a job to accommodate her request. Our technician arrived about 30-45 minutes after our final conversation with [redacted]. Upon arrival our technician was met with [redacted] running out of the house yelling that he didn't need us and that he fixed the problem himself. He asked why we were there in the first place as we were supposed to have called and confirmed with him before arriving. Note that in no point with our conversation with [redacted] were we asked to call ahead, only to get someone there asap, which we did.  [redacted] and [redacted] were in a disagreement about how to proceed as she wanted to change the outlet but [redacted] did not. Instead of replacing the outlet, [redacted] opted to use a 3 prong adapter to trick the equipment into thinking it was properly grounded. We explained to him that this was unsafe. Nonetheless he refused our services and asked us to leave. The fact that we had to pull our technician off a job to accommodate an urgent request for one of our customers warranted a service call. The fact that no work was done was the customers decision as the technician would have stayed there working for up to an hour under the terms of the call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thankyou very much  Revdex.comThe  workmen from [redacted] first said there would be no problem with electical supply ,because we bought a very good power source surge protection. Then when they hooked power supply in ,the power supply wouldnt work.So then I told the workmen,I would get tye $1.00 2 plug to 3 plug partand install it  as per their boss at [redacted],as well as [redacted] & [redacted] told me how to install that $1.00 part.these [redacted]i installers had my wife call electricians,inc Jhacs.  I am the man of the house and these workman shouldnt of had mt wife call anyone.  Butsince they did call  Jhacs  ,there wasnt a courteouness to tell my wife that a $1.00  part could fix it... Since it was working and fixedthanx to the $1 part  ,I had no idea that Jhacs would show  up at my curbside. Yes  I went out to tell the jhacs person it was working and  fixed. I was very upset that the [redacted] young guys convinced my wife to call any electrician.I feel bad because an emergancy call to an electrician could cost a  fortune.. My wife has been taken advantage by many worker types inc auto mechanics...Truthfully I wouldnt want to know the charge if they did start the job ,which I fixed for $1.     we both are now on medicare.... and as mentioned my mother in law has been in and out of hospital ,tye last several weeks.....My wifehadnt been sleeping much   and maybe even she thought Jhacs would call first,,but apparentlyJhacs doe s give free   estimates  just not this tome ?     My mother inlaw  ,like us and others have used Jhacs before,  when they had Great neck office,  maybe Mineola also....Seems Jhacsis happy they made me unhappy. Flexibilty in any business is whatgets good ratings.  Its like in any dispute Jhacs feels they are righti in charging me for showing up to the curb... Making  mea happy     customer  goes alot further than getting a service fee for no service,   if they had some serious other customers, maybe they shouldnt have rushed over.   well at any rate !  called Jhacsabout some flexibilty on fee...I would be willing to pay halfand still be happy,but any more ,I wouldnt be happy,,,,,,,,,,thanks[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Jhansi in minneola was contracted to install generac generator to supply my entire house as written in contract. Less than half of my house was supplied. However nothing is working . I have had to contract another company to correct their mistakes. The final breaking point was when Al C[redacted] installed a 10 amp relay to a 45 amp breaker. When I contacted generac they said this should definitely be changed. I have Al on tape saying that this doesn't need to be changed. It was then I considered his company dangerousDesired Settlement: Have him pay for the corrections

Business

Response:

We will break down his complaint into its component parts to decipher it and address each claim made by [redacted] separately.Claim 1: "Less than half my house was supplied". We supplied backup power to the 200 ampere electrical loadcenter and existing power panel that [redacted] represented as his electrical service when we visited his home to give an estimate to replace his existing, non-working generator. Whether this constitutes "less than Half" is questionable, but unclear, since it was not evaluated a part of our proposal. We did not learn of another loadcenter in another separate basement on the opposite side of the house until [redacted] informed us of this fact during the second day of our installation. Further, we supplied detailed specifications and other literature regarding the generator that he ultimately selected. The information provided clearly indicates that the Generac Synergy generator that he selected is mated to a specific 200 ampere service rated automatic transfer switch that must be utilized in the installation. Clearly, his selection of this generator over the other options that we provided, and based upon his request for further information regarding this product, implies that he fully understood the application was limited to the 200 ampere electrical loadcenter and the existing emergency power panel represented as his electrical service. Claim2: "Nothing is working" We don't know what "nothing" refers to. When we were at the job site on October **, 2015, the generator and automatic transfer switch we operationally tested in the presence of [redacted]. The system was tested under load with both central air conditioning units in operation. The power management system( including the fan control relays discussed below in Claim 3) was operationally tested and performed as specified for this mated backup power system. Claim 3. " The final breaking point..." To address this claim it is necessary to address the error and the misconception made in this statement. First the error: [redacted] has no 465 ampere circuit breakers in any loadcenter connected to the automatic transfer switch. 45 ampere circuit breakers, while manufactured, are exceeding rare and unlikely to be utilized in a residential electrical distribution. The 10 ampere fan control relays are connected to 15 ampere circuit breakers which supply power to the fan coil units. We assume that this is a typographical error on his part. In any case, the circuit breaker in question is rated at 15 amperes, not 45 amperes. Second, the misconception: the crux of this argument is that the connection of a 10 ampere control relay to a 15 ampere circuit breaker is "dangerous". By this logic then, iit would be dangerous to connect a 15 ampere rated wall switch or receptacle to a 20 ampere circuit, or a 300 or 600 watt dimmer to a 15 or 20 ampere circuit, or a 5 ampere rated wireless switch or dimmer to a 15 or 20 ampere circuit, etc., etc. By his logic then. every room in his house is filled with these "dangerous" conditions. Clearly, this reasoning is fallacious and out of touch with the reality and requirement for electrical installations. the control relays are UL-listed, USA made, quality product that we have used in this application for several years without a single failure. We utilize these relays to control small electrical loads in conjunction with Generac's Power Management Modules because, unlike electromagnetic relays, their operation is silent and does not give rise to customers' concerns over vibrations, humming, or buzzing emanating loudly from the area housing their electrical panels. Claim 4: "When I contacted generac they said this should definitely be changed." There are two issues raised in this claim. The first concerns who he spoke to at Generac: Almost certainly a customer service representative with no technical experience took the call. It is highly unlikely that this person had any expertise to comment on the sufficiency of the installation But more importantly, Generac is the manufacturer and , as such, is not an authority on the requirement of the National Electrical Code as it related to the installation of their product in [redacted]'s home. The requirements for electrical installations are govered by the National Electric Code as enforced by the local authority. Installations done exactly like [redacted]'s have been inspected and certified for compliance with the National Electrical Code numerous times and in numerous jurisdictions. Claim 5: "It was then I considered his company dangerous" We consider this to be an utterly false, libelous statement based on misinformation and the misleading representations of fact made by [redacted]. Conclusion: [redacted]'s complaint is based on misrepresentation of requirements related to the replacement of a generator and automatic transfer switch for his residence. The underlying complaint is about paying his bill. Cacoethes carpendi. These claims are an attempt to raise yet another bogus complaint in a continuing effort to find fault and avoid payment for service rendered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for allowing me to respond to this message. I will need to elaborate for you to better understand why I lost confidence in JHAC to finish my generator job.I became somewhat uneasy when Al C[redacted] misread the gauge of the power cables supplying my home. It was at this time that I employed another electrician to review his work. Al told me everything was completed except to put the relays on. My electrician told me that JHACs had not separated the grounds in the electrical box which was a code violation. Please see photo. Al will deny that he was finished and later stated to me that it wouldn't have been a problem if left that way. Next when everything was finished the electricity went out and not only did the generator not work it caught fire necessitating the fire department to come as an emergency. My 12 year old son was in the basement at the time and understandably very frightened. Al's response was this was not uncommon.My uneasiness was then reenforced when his assistant said on tape that the 10 amp relay for a 15 amp breaker was not correct. He quickly changed his opinion when his boss returned. This is all on video and I will forward an electrician's report to refute unequivocally what he claims in his response . Another example of his logic which doesn't bear out.As far as payment is concerned JHAC's estimate was not the most inexpensive. However he was the only one to guarantee to supply backup to the entire house. This is clearly stated in his contract. Al only gave my equipment a cursory look. I had no idea the other load center was not connected to the main box. I am a surgeon not an electrician. If I took a patient to the OR without examining him completely that would be malpractice! Al did not even ask to see the rest of the house and never asked about another box. There was no due diligence!The relays have already been changed. There is no buzzing or humming as he claimed in his response. Just another lie. They are completely quiet. There is still a part which is not working having to do with the mobile link which is very important to me. This will need to be addressed. I paid 6000 dollars . I was also promised a 5 year warranty which I never received costing 500 dollars. I have also paid another company 2826.72 dollars to finish his job and correct his mistakes. I felt at this point I could not trust JHAC do the right thing. Considering my family's safety might be jeopardized it was an easy decision.As far as cacoethes carpendi - the compulsive habit for finding fault- it is easy to find fault with his work. This is a company that in my opinion takes short cuts and does sloppy work at the consumer's expense. To me that seems dangerous. It is my desire to resolve the financial aspect but more importantly if this can be posted and possibly save someone else the amount of aggravation this company has caused then New York Revdex.com will have succeeded. Thank you. I will forward consultant's report and photos and video to this email separately. Sincerely, [redacted]

Review: company misdiagnosed a problem with my generator. they said that it needed new cylinder heads and gaskets. it did not. they required full payment up front before I could get an appointment to fix the problem. I gave them the money ,but while waiting for them to come I looked at the problem and fixed it myself with a simple valve adjustment that took 15 minutes, they now refuse to talk to me,hanging up the phone when I call. they also will not send payment back for the repair which they never performed and also which I said earlier was incorrect,it did not need new cylinder heads,just a simple exhaust valve adjustment.Desired Settlement: my full amount returned since they made a mistake on the diagnosis and have not done any work.

Business

Response:

We were contacted by this customer on or about February **, 2013 concerning their Generac Model 055030, Serial Number [redacted] the issue as stated by [redacted] (wife) that her husband service their generator (changed oil and filter, spark plugs, etc.) and now it will not start. We tested the generator on February **, 2013 and found that both cylinders lacked proper compression. The ignition tests were normal and a check of the spark plugs installed by the husband determined that they were new and the correct spark plug. There were no other abnormalities evident. We informed [redacted] that we would return for further tests.

On or about March *, 2013, we conducted testing of the valve train for proper operation and adjustment and all were determined to be correct. During this period, we were also investigating loss of compression problems on similar engines in an attempt to determine the cause of this failure. We determined that the problem stemmed from valve guide wear that prevented the valves from seating properly, thus causing the loss of compression. It was based on this analysis that we recommended the cylinder head replacement.

We want to make two things clear: First, we performed no maintenance or repair on this unit, whatever work that has been performed on the unit apparently was done by the owner. We only checked it over. If we missed something or "misdiagnosed the problem", we apologize. But, to reiterate, we never performed any work of any sort, at any time, on the unit. This was only done by the owner, who supposedly has fixed the problem that he originally called about. Second, we have never charged anything for services performed, consequently we have received no compensation for any service rendered. The only monies received is for the Contract which, obviously, included payment for our diagnostic and travel time.

On or about June **, 2013 (proposal date May **, 2013), we enetered into a contract with [redacted] and [redacted] to replace both cylinder heads on the unit. The order was placed with Generac Parts on or about June **, 2013, and shipped from the factory on or about July **, 2013. The parts were received at our shop on July **, 2013.

The night of July **, 2013, [redacted] left a message to call her. On July **, 2013, she informed us that her husband fixed the generator and she wanted her money refunded. We explained that there would be a restocking charge deducted, but that the balance would be refunded. This was not acceptable to either her or her husband. We have the distinct impression that they believe we were trying to scam them, which we are not. But, whatever their impression, it does not give them leave to scream and yell and threaten us.

We emailed them a "Notice of Cancellation" on July **, 2013 to complete so as to release us from the Contract which will allow us to issue a refund check. We again emailed this document to them today. Once we have this signed document, we will process the refund and send them a check for the contract amount less the restocking charge and freight charge ($79.29).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they made the error and have no right to any compensation at all. this has been verified by generac themselves. I wish to have my entire amount returned.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding this customer's response: Generac has agreed to pick up the cost of restocking and freight to satisfy his request. We have absolutely no problem with Generac picking up this expense. This action on Generac's part does not imply that Generac agrees with his claim that we did something wrong. We are all just trying to meet this customer's demands and refund his money.

All that is needed (and all that has been required since day one) is the return of a copy of the "Notice of Cancellation" with an original signature and the entire amount of one thousand two hundred forty nine dollars and nineteen cents ($1,249.19) will be refunded. This is a legal document and we must have it in order to release the parties from the contract.The sooner this document can be sent to us, the sooner the issue can be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]jhacs has made promises in the pass to send our money back,and never followed through. they are trying to make it seem like they did the right thing,when in fact they have done nothing but. until I get my full refund cleared by the bank this matter will not be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,