Just to clear this up, the customer was never yelled at or belittledThere was a witness in the room while the conversation was going on that can vouch for thisThe customer picked up the car without paying for it, they told us the insurance company would send us the checkWe checked with the
insurance company and they provided proof that the customer received the check and cashed itNow the customer doesn't have the money to pay for the work performedOur employees acted on a professional level through the entire process, the company deserves to be paid in full for the work performed right away
I am very sorry that you didn't receive your owners manual or extra keyBoth items have been ordered and you will be contacted when they have arrivedIf you have any other issues please contact me at ###-###-####. Joe B*** General Manager
We never received or cashed the check You say you are trying to work with me and get paid, but you ste not willing to do a payment plan I am willing to pay you I don't have it in a lump sum If you are willing to work with me.....then work with me
Complaint: ***
I am rejecting this response because:
It is unacceptable in regards to the damage that was evident on their own promotional video for the vehicle, but the vehicle was still Gold certified, instead of being advertised like the vehicles that aren't certifiedNo
damage record was passed along to me, when they clearly would have known from their inspection, that their was damage to the front panelThey need to make this right, by fixing itIt clearly happened before I bought the car, as the video, and pictures from the dealership show
It is part of our sales process that the customer drive the vehicle before purchase, in this case the customer refused due to time constraintsThe customer was afforded every opportunity to drive before purchase as well as look the vehicle overMy offer to the customer is that we will complete the
work at a discounted rate (employee rate) is they so desireI have also attached the sales consultants account of the eventsI am available to be reached directly
I am rejecting this response because:On September 17, during the conversation with their salesman Jason I mentioned a couple times that I wanted a new car with low mileages, ideally below milesAfter I put down the $deposit, I asked Jason to sign on the receipt stating the accurate price and the car I would receiveHe rejected to do so and he told me there is no worries because their manager went through all these and approved. On September 21, Jason called me saying they have located the car and it should be arrive there the next morningHe told me that once the truck got there he will call me.On September about 3pm, I received another call from Jason and he said the car is there and they are unloading it from the truck and I may go to pick it up.Why Jason mentioned in both calls that the car is coming on a truck? That was probably because he knew very clear that I am expecting a car with low mileages and he knew this car did not meet my expect but he still wanted to sale it to me.More seriously, the dealer did not disclose the accurate information about this car to me! During the financing process, I finally noticed the high mileages on the paperwork and said this is not the car I wantedThen the financing guy flipped over an envelop and said the actual mileage on this car is not the one the paperworkThere was miles more! Then I realized that this car is even worse than I thoughtI will definitely not to take it with the money I pay! The salesman might trying to cheat me from the very beginning. Furthermore, before I leave the dealership on September 22, the financing guy told me the $deposit will be refunded to my account in daysAnd on the next day September 23, I received an email from the dealer saying they were refunding the deposit, however, as of today, September 30, the money is still not back
Regards, *** ***
We are very sorry and would like to extend an apology for your troubles, and we would also like to reimburse you in the amount of $with a signed release form
I reject this response, the vehicle was sold on May 28th, the customer sent an email complaining about the damage days laterMy sales consultant is sure the damage was not there when we sold the vehicleEither way I will extend my previous offer to complete the work at a discounted price
I would like to accept the response. I expect they have the car ready within 10 business days unless a specific date the dealer informs me ahead.As a record, I ordered a new silver/truffle 2016 honda odyssey ex-l (<20 miles on the meter). Since I have gone through the financial process with the dealer, they should not pull my credit again. There should be no extra charges!
This response is in regards to the letter I received on January 12,2016 regarding complaint ID [redacted] against John Hinderer Honda. I have been in the store several times regarding the car (Ford Fiesta). Each time they kept reassuring me "the part will be in soon." I also ask them if "I could trade the car because I feel like I won't be safe even if the part did come because of the transmission." They ask me to wait for the part and when its fixed to drive it and "see how you feel." I have been patient with this store." I was in there with my daughter [redacted] on November 12, 2015 and spoke with Todd T[redacted] a sales manager who also told me that "they will back date warranty of the care when the part comes in and when fixed " This is a recalled part I have been waiting on since October 14th and they kept talking me into "waiting on the part" but NEVER wanting to trade for another car. Then I had Dave K[redacted] from the used car lot call me when I ask about trading the car and all he said to me was to "Drive the car for a couple weeks when it is fixed and see how you feel." I have not had the car back to drive it because it has NOT been fixed but yet they keep sending me papers to buy extended warranties on the car and Dave at the used car lot sent papers about trading my "toyota camry" the car that was wrecked and totaled??? In response that you recieved from John Hinderer Honda is NOT THE TRUTH about them trying to trade the customer out of the vehicle!!! They never once offered that of the many times my daughter and I was at that store!! Now on 01-12-16 after my complaint filed, I had a call on my voice mail from a "John L[redacted]" from the honda store. My daughter called him back later that day and left a message for him to return our call. He did not reply that day or the next day, so my daughter [redacted] and I went out to the Honda Store on Thursday January 14th 2016 and spoke with Mr. John L[redacted] who informed us that "He was new to the company and this case was sprung on him!' This day January 14th was the 1st time ever that was offered to trade the vehicle out. In the mean while as we waited for him to call the bank and do paperwork we waited on the Loaner car to be serviced for oil change. We were in that store from 4-6 pm with really nothing accomplished. My mom went up to Mr L[redacted] and ask him "if it would be okay we come back tomorrow to go over this and he said "that would be fine." and then said "I thought you were waiting on your car to be serviced!" In which we don't even know if it was done because it had the same sticker on it from the last oil change for Dec 2015??? so I took the sticker in and ask if the car was ever serviced and they didn't know and Melissa K[redacted] another sales person said to "bring it in tomorrow when you come." Yes I have a loaner car that they have provided, but it is not mine and it is not the car that I am paying for. I have made 3 payments so far on a car that I don't even have and my insurance is on that car. I feel like as a 79 year old I am being taken advantage of by this company. I may be 79 but "I am still independent and drive and I still do private duty work! I have been very patient with these people. I also ask Mr L[redacted] why they would respond to the Revdex.com and tell them they offered to trade the car when they have NEVER offered that??? He had no answer to that. So on Friday January 15th we went back to John Hinderer Honda as he had said to do, and a half hour later they send out Todd T[redacted] to us to tell us that her credit with Universal was hurting her score. This $500 and some balance from Universal is from the car that was wrecked where gap never paid it off because the said "Nationwide undervalued the car and didn't pay off what the car was worth." So now I am left with a balance someone else owes that is hurting my score. I told Todd the payments that I could only afford is what I am paying on the Ford Fiesta $209.00 because I am on a fixed income and could afford no more and I do not want high mileage. I am paying for a 2013 Ford Fiesta with 49,000 miles and they want to offer me a car with 79,000 miles, a 2010 and a payment I can't afford!! I also looked at a chevy cruize they had but much older car and 67,000 miles. I would be willing to work with these people if they keep my payment the same and the same year car that I like. I don't want high mileage and someone else's problems!! I need a car and at this time I do not even want the fiesta if it was fixed because I know it will not be safe. It has been 3 months and still no recalled part. Now I am back and forth with gap and nationwide on a bill that one of them owe that is hurting my score! and not knowing where to go from here. We called both of them yesterday 3 times each on Jan 15th both blaming each other while I'm the one hurting and now John Hinderer Honda using this $500.00 balance that I don't owe as and excuse now to get a car. Do I file complaint on Gap and Nationwide Insurance with Revdex.com? Or do I call Attorney General? I know you can't advise but this is really quite frustrating because I know that nobody would put up with what I have. I ask Todd T[redacted] to break this contract so I can go somewhere where someone will sell me a car. [redacted] at [redacted] where I bought my Camry is willing to work with me on a car, but Todd's reply was "I can't do that." Why not???They can sure sell me if I want to make a 300.00 car payment that I surely cannot do! I also ask Todd why they lied to the Revdex.com in their response telling them that we were offered to trade? He had no answer either. I told him that Thursday January14th 2016 was the first offer by Mr. John L[redacted]. I also ask him where he was at today because we were suppose to meet with him today but Todd came in his place! Why set up an appointment with someone and then not meet with them. He didnt want to deal with it! No this complaint is not closed, we would like this matter resolved soon. I need a car and do not want to keep making payments on something I don't have.Thank You,
I am rejecting the response as it is full of inaccuracies. When I picked up the car, I never said the insurance would send a check. I asked if it was paid for and they replied with yes......paid in full. Then 2 months later they called and said it wasn't paid. I was made to feel belittled and harrassed. How can they say how I felt? I offered to make payments and did make a payment today. All I wanted was an apology and the agreement arranged 2 weeks ago upheld.
We will most certainly fix the tint, and repair any damage caused by us. My Service Manager will reach out to you to set up an appointment. We again are very sorry for any inconvenience.
We are very sorry you are unhappy with our work, I assure you it has nothing to do with a previous Revdex.com complaint as the tech performing the job was not privy. Typically in a case like this the customer would not accept the vehicle if they were unhappy with the outcome or they would make us aware...
through a phone call or email. If the preferred method of communication is through the Revdex.com we can accommodate that as well. We can fix the tint for you, or we can remove the tint and refund your money.
Just to clear this up, the customer was never yelled at or belittledThere was a witness in the room while the conversation was going on that can vouch for thisThe customer picked up the car without paying for it, they told us the insurance company would send us the checkWe checked with the
insurance company and they provided proof that the customer received the check and cashed itNow the customer doesn't have the money to pay for the work performedOur employees acted on a professional level through the entire process, the company deserves to be paid in full for the work performed right away
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
I am very sorry that you didn't receive your owners manual or extra keyBoth items have been ordered and you will be contacted when they have arrivedIf you have any other issues please contact me at ###-###-####. Joe B*** General Manager
We never received or cashed the check You say you are trying to work with me and get paid, but you ste not willing to do a payment plan I am willing to pay you I don't have it in a lump sum If you are willing to work with me.....then work with me
I accept the business's offer(Consumer accepted by phone after I read him the business's response.)
Please have *** and *** sign and date the attached release form and I will put a check in the mail
Complaint: ***
I am rejecting this response because:
It is unacceptable in regards to the damage that was evident on their own promotional video for the vehicle, but the vehicle was still Gold certified, instead of being advertised like the vehicles that aren't certifiedNo
damage record was passed along to me, when they clearly would have known from their inspection, that their was damage to the front panelThey need to make this right, by fixing itIt clearly happened before I bought the car, as the video, and pictures from the dealership show
It is part of our sales process that the customer drive the vehicle before purchase, in this case the customer refused due to time constraintsThe customer was afforded every opportunity to drive before purchase as well as look the vehicle overMy offer to the customer is that we will complete the
work at a discounted rate (employee rate) is they so desireI have also attached the sales consultants account of the eventsI am available to be reached directly
I am rejecting this response because:On September 17, during the conversation with their salesman Jason I mentioned a couple times that I wanted a new car with low mileages, ideally below milesAfter I put down the $deposit, I asked Jason to sign on the receipt stating the accurate price and the car I would receiveHe rejected to do so and he told me there is no worries because their manager went through all these and approved. On September 21, Jason called me saying they have located the car and it should be arrive there the next morningHe told me that once the truck got there he will call me.On September about 3pm, I received another call from Jason and he said the car is there and they are unloading it from the truck and I may go to pick it up.Why Jason mentioned in both calls that the car is coming on a truck? That was probably because he knew very clear that I am expecting a car with low mileages and he knew this car did not meet my expect but he still wanted to sale it to me.More seriously, the dealer did not disclose the accurate information about this car to me! During the financing process, I finally noticed the high mileages on the paperwork and said this is not the car I wantedThen the financing guy flipped over an envelop and said the actual mileage on this car is not the one the paperworkThere was miles more! Then I realized that this car is even worse than I thoughtI will definitely not to take it with the money I pay! The salesman might trying to cheat me from the very beginning. Furthermore, before I leave the dealership on September 22, the financing guy told me the $deposit will be refunded to my account in daysAnd on the next day September 23, I received an email from the dealer saying they were refunding the deposit, however, as of today, September 30, the money is still not back
Regards, *** ***
We are very sorry and would like to extend an apology for your troubles, and we would also like to reimburse you in the amount of $with a signed release form
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I reject this response, the vehicle was sold on May 28th, the customer sent an email complaining about the damage days laterMy sales consultant is sure the damage was not there when we sold the vehicleEither way I will extend my previous offer to complete the work at a discounted price
Once we have confirmation of approval, we will fed ex 2 gas cards to the [redacted] address.
I would like to accept the response. I expect they have the car ready within 10 business days unless a specific date the dealer informs me ahead.As a record, I ordered a new silver/truffle 2016 honda odyssey ex-l (<20 miles on the meter). Since I have gone through the financial process with the dealer, they should not pull my credit again. There should be no extra charges!
This response is in regards to the letter I received on January 12,2016 regarding complaint ID [redacted] against John Hinderer Honda. I have been in the store several times regarding the car (Ford Fiesta). Each time they kept reassuring me "the part will be in soon." I also ask them if "I could trade the car because I feel like I won't be safe even if the part did come because of the transmission." They ask me to wait for the part and when its fixed to drive it and "see how you feel." I have been patient with this store." I was in there with my daughter [redacted] on November 12, 2015 and spoke with Todd T[redacted] a sales manager who also told me that "they will back date warranty of the care when the part comes in and when fixed " This is a recalled part I have been waiting on since October 14th and they kept talking me into "waiting on the part" but NEVER wanting to trade for another car. Then I had Dave K[redacted] from the used car lot call me when I ask about trading the car and all he said to me was to "Drive the car for a couple weeks when it is fixed and see how you feel." I have not had the car back to drive it because it has NOT been fixed but yet they keep sending me papers to buy extended warranties on the car and Dave at the used car lot sent papers about trading my "toyota camry" the car that was wrecked and totaled??? In response that you recieved from John Hinderer Honda is NOT THE TRUTH about them trying to trade the customer out of the vehicle!!! They never once offered that of the many times my daughter and I was at that store!! Now on 01-12-16 after my complaint filed, I had a call on my voice mail from a "John L[redacted]" from the honda store. My daughter called him back later that day and left a message for him to return our call. He did not reply that day or the next day, so my daughter [redacted] and I went out to the Honda Store on Thursday January 14th 2016 and spoke with Mr. John L[redacted] who informed us that "He was new to the company and this case was sprung on him!' This day January 14th was the 1st time ever that was offered to trade the vehicle out. In the mean while as we waited for him to call the bank and do paperwork we waited on the Loaner car to be serviced for oil change. We were in that store from 4-6 pm with really nothing accomplished. My mom went up to Mr L[redacted] and ask him "if it would be okay we come back tomorrow to go over this and he said "that would be fine." and then said "I thought you were waiting on your car to be serviced!" In which we don't even know if it was done because it had the same sticker on it from the last oil change for Dec 2015??? so I took the sticker in and ask if the car was ever serviced and they didn't know and Melissa K[redacted] another sales person said to "bring it in tomorrow when you come." Yes I have a loaner car that they have provided, but it is not mine and it is not the car that I am paying for. I have made 3 payments so far on a car that I don't even have and my insurance is on that car. I feel like as a 79 year old I am being taken advantage of by this company. I may be 79 but "I am still independent and drive and I still do private duty work! I have been very patient with these people. I also ask Mr L[redacted] why they would respond to the Revdex.com and tell them they offered to trade the car when they have NEVER offered that??? He had no answer to that. So on Friday January 15th we went back to John Hinderer Honda as he had said to do, and a half hour later they send out Todd T[redacted] to us to tell us that her credit with Universal was hurting her score. This $500 and some balance from Universal is from the car that was wrecked where gap never paid it off because the said "Nationwide undervalued the car and didn't pay off what the car was worth." So now I am left with a balance someone else owes that is hurting my score. I told Todd the payments that I could only afford is what I am paying on the Ford Fiesta $209.00 because I am on a fixed income and could afford no more and I do not want high mileage. I am paying for a 2013 Ford Fiesta with 49,000 miles and they want to offer me a car with 79,000 miles, a 2010 and a payment I can't afford!! I also looked at a chevy cruize they had but much older car and 67,000 miles. I would be willing to work with these people if they keep my payment the same and the same year car that I like. I don't want high mileage and someone else's problems!! I need a car and at this time I do not even want the fiesta if it was fixed because I know it will not be safe. It has been 3 months and still no recalled part. Now I am back and forth with gap and nationwide on a bill that one of them owe that is hurting my score! and not knowing where to go from here. We called both of them yesterday 3 times each on Jan 15th both blaming each other while I'm the one hurting and now John Hinderer Honda using this $500.00 balance that I don't owe as and excuse now to get a car. Do I file complaint on Gap and Nationwide Insurance with Revdex.com? Or do I call Attorney General? I know you can't advise but this is really quite frustrating because I know that nobody would put up with what I have. I ask Todd T[redacted] to break this contract so I can go somewhere where someone will sell me a car. [redacted] at [redacted] where I bought my Camry is willing to work with me on a car, but Todd's reply was "I can't do that." Why not???They can sure sell me if I want to make a 300.00 car payment that I surely cannot do! I also ask Todd why they lied to the Revdex.com in their response telling them that we were offered to trade? He had no answer either. I told him that Thursday January14th 2016 was the first offer by Mr. John L[redacted]. I also ask him where he was at today because we were suppose to meet with him today but Todd came in his place! Why set up an appointment with someone and then not meet with them. He didnt want to deal with it! No this complaint is not closed, we would like this matter resolved soon. I need a car and do not want to keep making payments on something I don't have.Thank You,
See attached.
I am rejecting the response as it is full of inaccuracies. When I picked up the car, I never said the insurance would send a check. I asked if it was paid for and they replied with yes......paid in full. Then 2 months later they called and said it wasn't paid. I was made to feel belittled and harrassed. How can they say how I felt? I offered to make payments and did make a payment today. All I wanted was an apology and the agreement arranged 2 weeks ago upheld.
We will most certainly fix the tint, and repair any damage caused by us. My Service Manager will reach out to you to set up an appointment. We again are very sorry for any inconvenience.
We are very sorry you are unhappy with our work, I assure you it has nothing to do with a previous Revdex.com complaint as the tech performing the job was not privy. Typically in a case like this the customer would not accept the vehicle if they were unhappy with the outcome or they would make us aware...
through a phone call or email. If the preferred method of communication is through the Revdex.com we can accommodate that as well. We can fix the tint for you, or we can remove the tint and refund your money.
I have attached the documents requested by [redacted]. Thank you.