We are truly sorry for your experience and the way you feelIn an effort to repair the damage that this experience has caused you, we would like to reimburse you the $To this end, we would ask that you furnish a receipt of work performed and a signed release form for our recordsThank you for your consideration
We are very sorry you are unhappy with our work, I assure you it has nothing to do with a previous Revdex.com complaint as the tech performing the job was not privyTypically in a case like this the customer would not accept the vehicle if they were unhappy with the outcome or they would make us aware through a phone call or emailIf the preferred method of communication is through the Revdex.com we can accommodate that as wellWe can fix the tint for you, or we can remove the tint and refund your money
To whom it may concern, This is concerning [redacted] ID # [redacted] Mr [redacted] alleges that we were incompetent with helping him obtain his paperwork in a timely manner He states that he requests reimbursement for the time it took for the paperwork to be mailedWe have mailed Mr***’s paperwork to him three different times at multiple addresses Also he was given copies of his paperwork at the time of deliveryIn respect to the messages we were left, we always make sure to promptly reply to any messages being left for us regarding customer concernsIt is not always possible to respond immediately but we will at our earliest possibilityWe received many calls from Mr [redacted] and called back many timesWe have gone above and beyond with trying to please Mr [redacted] so much as, giving him gas cards for his time and mileage, we resigned his paperwork and brought it to him, because he told us he qualified for a rate in which he did notWe have tried to settle this dispute but unfortunately we have been met by slight hostility in the matter when we have approached Mr ***We do not feel as if we owe Mr [redacted] further compensation as we have already compensated him with a gas card, and since most of the issues have been directly related to the fact that Mr [redacted] has given us improper information (causing us to resign his paperwork) and also switching addresses without informing us of the change so we could mail the paperwork to the appropriate address.Please feel free to contact me with any further questions in regard to this matter[redacted] ***Lead Finance Manager
To the Revdex.com handler - This customer owes us a significant amount of money, money they have received from the insurance company (we have proof) and not paid usThe only resolution I see is if they pay us in full promptlyPlease call me at ###-###-#### to discuss, I do not wish to go back and forth with this customer anymoreWarm regards,Joe B***
Dear valued customer,We are very sorry you are upset with the transactionThe $fee you are referencing was never charged to youIt is only charged if the vehicle is turned back in to the lender, in this case the vehicle was not, it was traded inHence you were never charged the fee Regarding the Fidelity plan, it clearly states in the paperwork you signed, you were charged for the packageIf you do not want the package anymore we would be happy to cancel it and refund the $back to youOnce again we are very sorry for any ill will this has caused you
The customer paid $for applications of the product and used of the applicationsThat breaks down to $per application, which leaves $left in unused applications (which is what I said I would reimburse the customer)I will gladly send the difference of $to him as he has a check for $already
Mr [redacted] did contact me to me there was damage to his vehicle, I took over communications because admittedly the follow up by the salespeople was lackingHe brought it in and we fixed itMr*** said it was ok and took it homeAt this point I had offered to make his first payment due to the hassle we had caused himHowever, he did not answer whether or not he would accept itNext I get a letter in the mail with a list of demands, wanting more money and for us to fix the vehicle again (he also contacted Honda to record a complaint)I told him I would the work again but this time I would have a Honda representative there as a third party to assess our workOur body shop performed the work again and the Honda rep gave his approval, I offered an amount of $to cover his first payment and gasMr [redacted] was still not satisfiedLastly I see nowhere in the paperwork or deal stating he is owed a Platinum cardHe should have been sent a Gold card and if he has not received that I will make sure he gets itI will stand by my offer of $back to Mr [redacted] with a signed release form
The part that the Fiesta needs is on national back orderWe have reached out to our local Ford dealership for help and they have put us at the top of the list when the part comes inIn the mean time, we have provided a Honda Accord for the customer to drive at no cost to herWe have tried to trade the customer out of the vehicle to no availWe recognize that the situation is not ideal however we are doing the best we can to help the customer and make it right
We put all of the vehicles that we sell through a safety inspectionThe customer purchased this vehicle over and a half months ago As-IsThe vehicle is more than twelve years old with over 100,milesIf the customer is willing, we are open to discussing their concerns in more detail
This is the chain of events that took place with this customer-The customer put in a lead and we followed our sales process of sending out an initial email then following up with a callAfter no answer to the call we continue to follow up with call/emails to get a response from the customer and their interestsThey responded the next day VIA email asking for a price quote on an Odyssey EX-LThe assigned internet sales manager got clarification on the trim level to ensure we responded with accurate informationThis customer was quoted a price then continued to negotiate VIA emailWe eventually came to an agreement on the pricingHe wanted to know the colors we haveWe told the customer and went on to explain that if we don’t have the exact color trim combination they want, we can do a dealer locate to get what they want while having the opportunity to earn their businessHe asked of the details of a dealer locate and we discussed that there was no additional costThe customer came into the dealership on the 17th of September to get an appraisal on their vehicle and place a deposit downThere was no mention of mileage restriction during these emails/conversationsIn our locate process we send drivers to pick up the vehicle we traded to get it and it is part of our processWe started the locating process with a small $deposit and kept the customer updated on the process the whole time; again with no mention of any minimum mileage requirementsIt is VERY rare that we flatbed tow a vehicle in due to the additional costs that have to be worked in to the deal as well as the extra liabilities we take on with possible damage taken on during the loading process.We informed the customer we located the vehicle of their choice and set up a time for them to essentially come in to take delivery of it being that all of the details were worked out it was simply a matter of signing paperwork and taking ownership of the vehicleWhen the customer arrived there was no mention of the mileage yet again, even though the customer did a full walk around and overview of the vehicle with our sales representative before going to finance to finish the necessary paperworkWhen in finance he customer saw the mileage in writing they finally made mention of the mileage and stated they didn’t want the vehicle due to the miles accumulated during the transport of the located vehicle.We explained the process and thought we were very clear and also stated that we were unaware that there was a specific mileage requirement as it was never discussedThe customer claimed that Jason stated it would be “coming off of a truck” and a statement like this is unheard of when referring to a dealer located vehicle as we know ahead of time there will be mileage on it.We wouldn’t have offered this service let alone followed through with it if we had known there was such a strict mileage request from the customerRespectfully,
John Hinderer Honda had my car a full week to get the best job done and failed, and I was told by the service manager Fred C [redacted] that when I picked it up that if I wasn't happy with the tint job bring it back in weeks, upon doing the job I pointed out damage done to my vehicle while doing this, now parts were ordered and additional parts were ordered because of this.I asked for a partial refund and was told, oh no by Fred C [redacted] he had to make his money for the jobHow's that possible if the tint is going to have to be redone, and fix additional damages done to the car I would like to have the tint redone if John Hinderer tech isn't capable then have the car taken to a window tint specialist and let them do the job correctly no charges to me I am rejecting this response because: Regards, [redacted]
I am rejecting this response because: this is incorrect- upon entering the parking lot [redacted] approached us saying "let's get your vehicle back as I know you are pressed for time." Pointed out areas that lower its value and ushered us into the buildingHe got our information then took us to the playroom for the kidsNot once were we offered a test driveWe waited in the play room for THREE HOURSThat would have been plenty of time to see the vehicle but we rarely saw [redacted] within that three hoursWe never refused to take a test drive or to look at the vehicle and once we did see the vehicle it was dark outsideHe kept popping in saying "trying to hurry for you guys, be with you as soon as I can" then would walk away againWe then I formed [redacted] that we cancelled the plans we had this opening up our time frame and no longer needing things to be rushed- which we told ***- that we cancelled the plans and now had timeWe still were never offered a test drive and never refused one eitherWe got up to leave when he told us he could not get the price down where we needed it and he asked us to wait while he got his managerThey both then said "what's it going to take for you to buy this car." When we reinforced the price we need they again disappearedI was told by the used sales manager that "I know the prev owner personally and when you see this car you will see how meticulous he is with the maintenance of his vehiclesHe is like a second father to me, I know him well." Giving us the impression the vehicle was in good shape
The customer has some special needs when it comes to financing a vehicleWe work with a lender who will finance almost anyone as long as it fits their lending criteria including down paymentThey have a calculation they use to make sure they're in a good financial position on the loan in case they have to repossess the vehicle for non paymentI personally feel that we could have done a better job of communicating with the Customer but when the Customer called back in and spoke to me I made sure that our Special Finance Manager called the Customer to go over his optionsOur Special Finance Manager informed the Customer that it would take a minimum of $1,plus his trade to meet the Lenders requirementsIt is not or policy to hold a pre-owned vehicles with or without a deposit
I am rejecting this response because: check your records! You would have given the previous owner less for his trade due to the damage!! Check your security cameras and you will see that [redacted] brought us STRAIGHT INTO THE BUILDING AND NEVER ONCE SHOWED US THIS VEHICLE! We spent 3 + hours there and informed him that we no longer had time constraints and he still refused us a test drive! Every response we got from him was "what's it going to take for you to buy this!" His account of the events is a lie to cover the fact that he NEVER OFFERED US A TEST drive or showed us the vehicle. He told us there was no need until we "could see if we could get the numbers to work" when we decided we were fed up and wanted to leave WITHOUT PURCHASING A CAR he said "let me get my manager" while [redacted] had OUR keys the entire time.
I am very sorry you are unhappy with your experience with us, we would be happy to try to order you oneThat way it will arrive with very little mileagePlease let me know and I will order one for you at the next availability
We are truly sorry for your experience and the way you feelIn an effort to repair the damage that this experience has caused you, we would like to reimburse you the $To this end, we would ask that you furnish a receipt of work performed and a signed release form for our recordsThank you for your consideration
We are very sorry you are unhappy with our work, I assure you it has nothing to do with a previous Revdex.com complaint as the tech performing the job was not privyTypically in a case like this the customer would not accept the vehicle if they were unhappy with the outcome or they would make us aware through a phone call or emailIf the preferred method of communication is through the Revdex.com we can accommodate that as wellWe can fix the tint for you, or we can remove the tint and refund your money
To whom it may concern, This is concerning [redacted] ID # [redacted] Mr [redacted] alleges that we were incompetent with helping him obtain his paperwork in a timely manner He states that he requests reimbursement for the time it took for the paperwork to be mailedWe have mailed Mr***’s paperwork to him three different times at multiple addresses Also he was given copies of his paperwork at the time of deliveryIn respect to the messages we were left, we always make sure to promptly reply to any messages being left for us regarding customer concernsIt is not always possible to respond immediately but we will at our earliest possibilityWe received many calls from Mr [redacted] and called back many timesWe have gone above and beyond with trying to please Mr [redacted] so much as, giving him gas cards for his time and mileage, we resigned his paperwork and brought it to him, because he told us he qualified for a rate in which he did notWe have tried to settle this dispute but unfortunately we have been met by slight hostility in the matter when we have approached Mr ***We do not feel as if we owe Mr [redacted] further compensation as we have already compensated him with a gas card, and since most of the issues have been directly related to the fact that Mr [redacted] has given us improper information (causing us to resign his paperwork) and also switching addresses without informing us of the change so we could mail the paperwork to the appropriate address.Please feel free to contact me with any further questions in regard to this matter[redacted] ***Lead Finance Manager
To the Revdex.com handler - This customer owes us a significant amount of money, money they have received from the insurance company (we have proof) and not paid usThe only resolution I see is if they pay us in full promptlyPlease call me at ###-###-#### to discuss, I do not wish to go back and forth with this customer anymoreWarm regards,Joe B***
Dear valued customer,We are very sorry you are upset with the transactionThe $fee you are referencing was never charged to youIt is only charged if the vehicle is turned back in to the lender, in this case the vehicle was not, it was traded inHence you were never charged the fee Regarding the Fidelity plan, it clearly states in the paperwork you signed, you were charged for the packageIf you do not want the package anymore we would be happy to cancel it and refund the $back to youOnce again we are very sorry for any ill will this has caused you
The customer paid $for applications of the product and used of the applicationsThat breaks down to $per application, which leaves $left in unused applications (which is what I said I would reimburse the customer)I will gladly send the difference of $to him as he has a check for $already
Business contact Revdex.com stating the following:Complainant was refunded $which was the cost of installation for a part
See attached
I do not accept the answer to the complaint and wish to utilize the mediation services
I reviewed the response made by the business in reference to complaint ID 12078249, and find the resolution is satisfactory to me Regards, [redacted]
Mr [redacted] did contact me to me there was damage to his vehicle, I took over communications because admittedly the follow up by the salespeople was lackingHe brought it in and we fixed itMr*** said it was ok and took it homeAt this point I had offered to make his first payment due to the hassle we had caused himHowever, he did not answer whether or not he would accept itNext I get a letter in the mail with a list of demands, wanting more money and for us to fix the vehicle again (he also contacted Honda to record a complaint)I told him I would the work again but this time I would have a Honda representative there as a third party to assess our workOur body shop performed the work again and the Honda rep gave his approval, I offered an amount of $to cover his first payment and gasMr [redacted] was still not satisfiedLastly I see nowhere in the paperwork or deal stating he is owed a Platinum cardHe should have been sent a Gold card and if he has not received that I will make sure he gets itI will stand by my offer of $back to Mr [redacted] with a signed release form
The part that the Fiesta needs is on national back orderWe have reached out to our local Ford dealership for help and they have put us at the top of the list when the part comes inIn the mean time, we have provided a Honda Accord for the customer to drive at no cost to herWe have tried to trade the customer out of the vehicle to no availWe recognize that the situation is not ideal however we are doing the best we can to help the customer and make it right
We put all of the vehicles that we sell through a safety inspectionThe customer purchased this vehicle over and a half months ago As-IsThe vehicle is more than twelve years old with over 100,milesIf the customer is willing, we are open to discussing their concerns in more detail
This is the chain of events that took place with this customer-The customer put in a lead and we followed our sales process of sending out an initial email then following up with a callAfter no answer to the call we continue to follow up with call/emails to get a response from the customer and their interestsThey responded the next day VIA email asking for a price quote on an Odyssey EX-LThe assigned internet sales manager got clarification on the trim level to ensure we responded with accurate informationThis customer was quoted a price then continued to negotiate VIA emailWe eventually came to an agreement on the pricingHe wanted to know the colors we haveWe told the customer and went on to explain that if we don’t have the exact color trim combination they want, we can do a dealer locate to get what they want while having the opportunity to earn their businessHe asked of the details of a dealer locate and we discussed that there was no additional costThe customer came into the dealership on the 17th of September to get an appraisal on their vehicle and place a deposit downThere was no mention of mileage restriction during these emails/conversationsIn our locate process we send drivers to pick up the vehicle we traded to get it and it is part of our processWe started the locating process with a small $deposit and kept the customer updated on the process the whole time; again with no mention of any minimum mileage requirementsIt is VERY rare that we flatbed tow a vehicle in due to the additional costs that have to be worked in to the deal as well as the extra liabilities we take on with possible damage taken on during the loading process.We informed the customer we located the vehicle of their choice and set up a time for them to essentially come in to take delivery of it being that all of the details were worked out it was simply a matter of signing paperwork and taking ownership of the vehicleWhen the customer arrived there was no mention of the mileage yet again, even though the customer did a full walk around and overview of the vehicle with our sales representative before going to finance to finish the necessary paperworkWhen in finance he customer saw the mileage in writing they finally made mention of the mileage and stated they didn’t want the vehicle due to the miles accumulated during the transport of the located vehicle.We explained the process and thought we were very clear and also stated that we were unaware that there was a specific mileage requirement as it was never discussedThe customer claimed that Jason stated it would be “coming off of a truck” and a statement like this is unheard of when referring to a dealer located vehicle as we know ahead of time there will be mileage on it.We wouldn’t have offered this service let alone followed through with it if we had known there was such a strict mileage request from the customerRespectfully,
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
John Hinderer Honda had my car a full week to get the best job done and failed, and I was told by the service manager Fred C [redacted] that when I picked it up that if I wasn't happy with the tint job bring it back in weeks, upon doing the job I pointed out damage done to my vehicle while doing this, now parts were ordered and additional parts were ordered because of this.I asked for a partial refund and was told, oh no by Fred C [redacted] he had to make his money for the jobHow's that possible if the tint is going to have to be redone, and fix additional damages done to the car I would like to have the tint redone if John Hinderer tech isn't capable then have the car taken to a window tint specialist and let them do the job correctly no charges to me I am rejecting this response because: Regards, [redacted]
I am rejecting this response because: this is incorrect- upon entering the parking lot [redacted] approached us saying "let's get your vehicle back as I know you are pressed for time." Pointed out areas that lower its value and ushered us into the buildingHe got our information then took us to the playroom for the kidsNot once were we offered a test driveWe waited in the play room for THREE HOURSThat would have been plenty of time to see the vehicle but we rarely saw [redacted] within that three hoursWe never refused to take a test drive or to look at the vehicle and once we did see the vehicle it was dark outsideHe kept popping in saying "trying to hurry for you guys, be with you as soon as I can" then would walk away againWe then I formed [redacted] that we cancelled the plans we had this opening up our time frame and no longer needing things to be rushed- which we told ***- that we cancelled the plans and now had timeWe still were never offered a test drive and never refused one eitherWe got up to leave when he told us he could not get the price down where we needed it and he asked us to wait while he got his managerThey both then said "what's it going to take for you to buy this car." When we reinforced the price we need they again disappearedI was told by the used sales manager that "I know the prev owner personally and when you see this car you will see how meticulous he is with the maintenance of his vehiclesHe is like a second father to me, I know him well." Giving us the impression the vehicle was in good shape
The customer has some special needs when it comes to financing a vehicleWe work with a lender who will finance almost anyone as long as it fits their lending criteria including down paymentThey have a calculation they use to make sure they're in a good financial position on the loan in case they have to repossess the vehicle for non paymentI personally feel that we could have done a better job of communicating with the Customer but when the Customer called back in and spoke to me I made sure that our Special Finance Manager called the Customer to go over his optionsOur Special Finance Manager informed the Customer that it would take a minimum of $1,plus his trade to meet the Lenders requirementsIt is not or policy to hold a pre-owned vehicles with or without a deposit
I am rejecting this response because: check your records! You would have given the previous owner less for his trade due to the damage!! Check your security cameras and you will see that [redacted] brought us STRAIGHT INTO THE BUILDING AND NEVER ONCE SHOWED US THIS VEHICLE! We spent 3 + hours there and informed him that we no longer had time constraints and he still refused us a test drive! Every response we got from him was "what's it going to take for you to buy this!" His account of the events is a lie to cover the fact that he NEVER OFFERED US A TEST drive or showed us the vehicle. He told us there was no need until we "could see if we could get the numbers to work" when we decided we were fed up and wanted to leave WITHOUT PURCHASING A CAR he said "let me get my manager" while [redacted] had OUR keys the entire time.
I am very sorry you are unhappy with your experience with us, we would be happy to try to order you oneThat way it will arrive with very little mileagePlease let me know and I will order one for you at the next availability