Jiffy Cleaners

I sincerely apologize if the customer felt as though she was mistreated at our storeMs [redacted] complained that her garments were not cleanedWe have been in business for yearsIf we were using deceptive practices, we would no longer be aroundWe were also voted this year as the best drycleaner on the Cape by [redacted] .We do our best to make sure that every garment leaves our store looking it’s best; however, some things can get by undetected In this case, we always redo garments to correct any issues One of the jackets had a stain on the inside of the sleeve, and the stain has been removed There was some lint on another garment, and that has been removed In the winter the static electricity , even after we have delinted a garment it may pick up more lint We have double checked all of her garments again The jacket that she claims has fuzz on it, is actually pillingWe removed as much as we could, but it is the nature of the fabric that this happens with wear I have included a bulletin that explains this issue.Her garments are ready to be picked up, and if she has any further issues we will gladly address them

I am sorry but I have no record of this person in our computer with either that name or phone number

I sincerely apologize if the customer felt as though she was mistreated at our store. Ms. [redacted] complained that her garments were not cleaned. We have been in business for 25 years. If we were using deceptive practices, we would no longer be around. We were also voted this year as the best...

drycleaner on the Cape by [redacted].We do our best to make sure that every garment leaves our store looking it’s best; however, some things can get by undetected.  In this case, we always redo garments to correct any issues.  One of the jackets had a stain on the inside of the sleeve, and the stain has been removed.  There was some lint on another garment, and that has been removed.  In the winter the static electricity , even after we have delinted a garment it may pick up more lint.  We have double checked all of her garments again.  The jacket that she claims has fuzz on it, is actually pilling. We removed as much as we could, but it is the nature of the fabric that this happens with wear.  I have included a bulletin that explains this issue.Her garments are ready to be picked up, and if she has any further issues we will gladly address them.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I have updated information concerning this complaint. I have had the hot water heater replaced for the following reasons: Vito company accepted the job and refigured our pipes. They installed one pipe for both the furnace and the hot water heater. In addition, they should have evaluated the piping situation and informed us about the furnace and heater. They installed a furnace that was incompatible to the hot water heater. When they installed the hot water heater a year ago they refigure the piping. I am asking for a refund of $1000.00. They made errors on both services, one the hot water heater, piping was changed. The furnace was not compatible to the hot water heater. Please find the invoice and pictures from the contractor who performed the corrections. Pictures and invoice are attached. I feel that I an due a refund. I included picture #12 in which you all changed piping to one pipe causing an infusion of carbon gases. Also, you need to review your own pictures.
Regards,[redacted]

Good morning.I personally spoke with [redacted] yesterday (June 25, 2015) regarding his concerns.  We have a very nice conversation and have agreed to credit him $500 for his landscaping.  [redacted]'s issue was not with the work performed but with the back filling once completed.  [redacted]...

[redacted] was very complimentary of the team that performed the job, which is always nice to hear.  The job commenced in February and the ground was very cold with lots of snow.  We did the best we could backfilling after the job completed and actually returned on April 7th  (almost a month after completion) with (2) two technicians.  They spent 3 hours (6 hours total) leveling out the area and placing straw and seed.  A few weeks later [redacted] called in requesting additional work on the yard.  Since we are not professional landscapers we contacted a landscaping company to perform the work.  In essence, we were attempting to subcontract this out at our expense.  Unfortunately, the landscaping company scheduled on 3 separate occasions.  Last Saturday, June 20th was the 3rd appointment in which he did not post.  [redacted] frustrated wrote complaint to Revdex.com and then called our office to report the missed appointment.  We attempted to reschedule but [redacted] had already taken care the off the issue and requested $1,000 credit.  As of yesterday, June 25, 2015 we mutually agreed that a $500 would be issued to [redacted].  We are processing the credit today, June 26, 2015 and [redacted] should receive early next week.Thank you for allowing us to properly respond and glad we were able to resolve amicably.  Should there be anything else regarding this matter please do not hesitate to let me know.Regards,Jim Vito[redacted]