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Jiffy Lube #3333

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Jiffy Lube #3333 Reviews (1)

See attached document. The incident the complaint was submitted for is on a Chevy S10 Pickup that our location serviced. Initially upon the vehicle being guided into the bay, a sound was noted as entering, but no red flags were raised as this location brings in many vehicles much lower than a...

Chevy S10 Pickup, and the lower bay tech seen it was clear to have the vehicle brought in further with no incidents. The vehicle did not become hung up, or damaged upon entering, The Vehicle also cleared this locations on bay lifts which are higher than the bay rails. Upon leaving the bay, the Vehicle's rear driver side U-Joint bolts got caught onto a lip at the front of the bay. The Technician driving the vehicle out lightly checked to see if the vehicle could be backed up, or moved forward by shifting into Reverse and Drive and letting it idle. Not causing enough force to shift any important components. It was decided that the vehicle would need to be jacked up high enough to clear the U-Joint Bolt from the lip, and gently driven out. Two Technicians jacked up the Driver Side rear, and Passenger Side rear high enough to clear the lip, and the vehicle was successfully driven off the bay. The customer looked at the U-Joint Bolts and noted that the bolt appeared to be bent, and informed the Technicians that he did not have a concernabout it, for it was not something we could have predicted to happen with the Vehicle, especially given the Make and Model.The Customer called post service, and asked if there was anything this location could do to replace the bolt. A offer was made, that if the Customer purchased a U-joint bolt, we would install it with no cost as an apology. The Customer was informed that we could not cover the cost of the U-Joint bolt.The damage to the U-Joint bolt should not affect drivability of the vehicle, or the safety of the vehicle. Ifthe Customer is still looking for a resolution, the Roseburg Jiffy Lube is still reaching

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Address: 250 NE Garden Valley Blvd Ste A, Roseburg, Oregon, United States, 97470-5105

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