Jiffy Lube #3690

Complaint: ***
I am rejecting this response because: Dealer ship said not to trust them
Sincerely,
*** ***

It is always unfortunate to have a dissatisfied client In this matter, the client arrived very late, a half hour, for a previously scheduled hour appointment Our policy regarding late arrivals is posted clearly in our office When it was explained that allowing this client her
full hour long appointment would interfere with other clients she became confrontational and disruptive Certainly, we try to provide excellent customer service but we can not do so at the expense of all those who were scheduled after her We offered to reschedule and she refused At that point, there is very little that can be done to resolve her issueWe appreciate that she was disappointed and wish her the best of luck with a different provider

Date Sent: 11/20/12:40:PMWe did perform the fuel cleaner and have asked for a dealership to investigate the root of the problem, if there was some damage cause by the fuel cleaner we will cover the cost of the repairs, but I need the dealership to review and diagnose the issues, as our
cleaner shouldn't cause the issues they are experiencing

We performed at fuel service and there was an issue with the customer vehicle after the service, I have asked the customer to take into the dealership to run a in-depth diagnostics to find out what the cause of the problem was, our service should not cause any of the issues? that have been described to me, I would be glad to review after a dealership looks into the matter.?

It is always unfortunate to have a dissatisfied client.  In this matter, the client arrived very late, a half hour, for a previously scheduled hour appointment.  Our policy regarding late arrivals is posted clearly in our office.   When it was explained that allowing this client her...

full hour long appointment would interfere with other clients she became confrontational and disruptive.  Certainly, we try to provide excellent customer service but we can not do so at the expense of all those who were scheduled after her.  We offered to reschedule and she refused.  At that point, there is very little that can be done to resolve her issue. We appreciate that she was disappointed and wish her the best of luck with a different provider.