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Jiffy Lube

5425 Forest Dr STE B, Columbia, South Carolina, United States, 29206-5419

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Jiffy Lube Reviews (%countItem)

This location is giving Jiffy Lube a bad reputation. I arrived with my Jiffy Lube coupon mailer and ask the young man if they take coupons, because I had one for $15 off when purchasing the synthetic blend oil change. The young man said I would have to ask his manager who was also the cashier. So they had me pull my car into the bay area and informed me that because of COVID19 I would have to wait in the car or outside. It was a nice day, so I decided to wait outside. But before I went to go sit outside, I held up my coupon to the manager and asked him if he takes coupons, and he nodded yes. Once the oil change was completed, another young man took my card and the coupon for payment. When he returns with my receipt and card, I looked it over and discovered that the manager/cashier only took $10 off with the coupon, not the $15 off that my purchase qualified for, which is why I came in, in the first place. When I questioned the transaction, I was told there was nothing that could be done because that's what the system took off when he entered the code. Mr. Therman C said there was nothing he could do about how much the coupon took off. He Informed me that I would have to take the issue up with corporate by filling out the survey at WWW.SURVEYMONKEY.Com/R/JIFFYCUSTOMERCOMMENT and he was sure they would send me a coupon for the $5 that he claims he could not take off my bill using the coupon I gave him. Are you kidding me? Now imagine 100 customers arriving at this Jiffy Lube with their $15 off coupons in hand, paying their bill but not reading over the receipt and only being given $10 off not $15 off. That's $500 dollars Jiffy Lube just pocketed under false advertisement. I will never go back to that Jiffy Lube or maybe even any Jiffy Lube for matter.
Product_Or_Service: Jiffy Lube Signature Synthetic Blend oil change
Order_Number: Invoice # 134178

Desired Outcome

Refund Prior to filling out the Survey Monkey, calling the customer service number and subsequently filing this report, I only wanted the amount of the coupon I took in to Jiffy Lube. But since then, I feel the time and energy spend regarding this issue warrants a full refund of my time in the amount of the oil change to ensure that no one else falls victim to this type of bate and switch advertising. Who knows how many people thought they were getting $15off their bill, but only $10off instead.

A botched service led to other problems that still arent fixed. No resolution from the company to complete my repairs. Car still non driveable.
Came in for a radiator job Oct 2019. Company didnt do something right. car continued to run hot. Came in multiple times to fix issue. I was told car was right. Engine blew a couple of weeks later on Nov 19 2019. Jiffy lube replaced engine. After replacing the engine, car still had multiple problems that were not an issue until after the replacement. Brought car back to Jiffy Lube. Told by Jiffy Lube that all they were instructed to do is replace the engine and that is all. After taking the car to a dodge dealership, problems with the car were discovered. Bluetooth/radio problems, starting/ignition problems, and overall cleanliness of the car. Sent jiffy lube a request/claim for the time period for loss of use for my car, to get it fixed, and overall inconvenience of the situation. The starting from the original date of the engine failure, I still dont have no resolution from Jiffy Lube. Going on 3 months without any correspondence from the main office. All im being told is they are aware. I was so much offered a rental car or any other assistance throughout the whole process.

tem Amount
Rental Car. From Nov 19 19 to Feb 19 2020 (At that time) 2672
Dodge Service Fee (2 x 104) 208
Tow Services (2x 75) 150
Bluetooth Compatibility Fix 646
Detail 120
Stereo Re install 180
Inconvenience Fee 1000
Starter Problems 2500
Total 7476

2011 Dodge Charger. Tim Couch Jiffy Lube Store Manager
Mr. Marco District Manager
Sarah F Operations Manager

Desired Outcome

Payment of 7500 which will cover repairs for vehicle, loss or use, and inconvenience of situation.

Went in asking for Oil Change/tire rotation. Was tricked into having a service done that was not needed. Intimated because I am a woman and didn't kno
I went in for Oil Change/tire rotation only. Was told that on my NEW 2019 car with only 17,000 miles that I "had to have brake fluid replaced". When I politely declined I was told that "it had to be done or else I would get in an accident because the brakes will lock up". I said fine out of intimidation and fear. I was supposed to have a coupon given to me, which was never applied. I took my car to the dealership where I bought it the very next morning to find out that this 79$ service was not needed at all. The dealership said there is no reason for brake fluid to be replaced before 100,000 on a new car. They checked the vehicle and no leaks or damage that would cause a need for brake fluid replacement. Jiffy Lube saw an opportunity take advantage of a woman who knew no better. Jiffy Lube uses fear and intimidation practices to upsell a service that was ABSOLUTELY not needed at all!!!!!!

Desired Outcome

I want my money back and an apology!

My car was damaged and I have had no success getting it repaired!
Please see attached documents. I sent this via E-mail to Jiffy Lube corp offices and have had no response to date. I have also called the district manager for the location and she hasn't returned my call ever. This complaint needs to be taken to someone of authority who can investigate the complaint and take appropriate action(s).

Desired Outcome

They need to provide a car of equivalent type while they get there estimates and have my car repaired. I drive a luxury car because of a bad back. I don't want some economy car while they have mine for repairs.

Case *** with JiffyLube. They agreed to reimburse for faulty work they did on 8/15/19. Multiple calls and email and no refund has been sent.
Took vehicle to JiffyLube 8/18/19 for oil change. Paid $69.99. In November I noticed an oil leak and took my car to Goodyear on 11/9/19. Leak caused by JiffyLube over tightening and stripping gas plug. Had to pay for new gas plug and oil change (total $63.70). Contacted JiffyLube and they agreed to reimburse me for total paid to Goodyear. JiffyLube case # *** opened in November. I have made numerous phone calls and emails to JiffyLube customer service concerning this case but refund has not been processed. I spoke to Alex at JiffyLube customer service on 12/10/19 and she advised check would be overnighted to me. Still no check.

Desired Outcome

I expect Jiffy Lube to reimburse me the money they agreed I was due. I have been in contact with Jiffy Lube reps Alex, Trinda, and Leo and all have told me that check would be sent but NO check has been sent. 1-800-344-6933 ***@jiffylube.com

Wife took her 2019 Hyundai in for its first oil change. The tech did not properly secure the skid plate and the skid plate was destroyed.
My wife was is contact with the store and completed claim paperwork. The Irmo store continually told us it was with corporate. I call the number they gave me 704-***. Every time I pressed 3 for claims the mailbox was full. I then pressed the number for HR after several days of trying. The HR representative gave me the cell phone number of Sarah who is over claims after I complained about the mailbox being full. Sarah was nice and told me it should not be an issue and told me she would expedite. I sent her a text with the receipt from the dealer after I had the skid plate replaced. Thought that was it. Two weeks later I still get a voicemail box that is full. Called HR again and she assured me she would personally relay the message to Sarah and have her call me. Days later nothing.

Desired Outcome

I would like payment of $212.64 for the cost and installation of the part.

10/24/19, oil change, no receipt was given and THEFT OF PERSONAL PROPERTY from vehicle.
On 10/24/19 at approx. 3:00 PM, our employee Mr. Howell took his work truck to the Cayce location (#104) for an oil change. When the work was completed, the Jiffy Lube technician took the truck around the back of the business for a time until he then brought around to the front. Our employee was then told that their printer was out of ink and that they would email a receipt/invoice. He gave them a card with our email address. After leaving Jiffy Lube, Mr. Howell realized that $5.00 worth of quarters and a sentimental JFK silver half dollar coin that was in his driver's door pocket were missing. Mr. C called the manager of the store at approx. 8:05 AM 10/25/19 and explained the situation. The manager assured Mr. C that he would get the invoice emailed to us immediately. The manager also stated that he would review their surveillance camera tapes and call Mr. C back shortly. We have not received a copy of the invoice , nor did we receive a return call. In addition, we have made attempts to call the manager back and have been unable to reach him. As proof that our employee was at that location, our credit card has been charged $94.98. It is reprehensible that an employee of Jiffy Lube/CISA Lubes, LLC would steal a customer's personal property from their vehicle.

Desired Outcome

Again, it is reprehensible that customers entrust their vehicle to the employees of Jiffy Lube and Jiffy Lube betrays that trust. We demand a full refund of $94.98 for our time lost in dealing with this matter, a copy of the original invoice and a copy of the refund invoice. Our employee Mr. should not have suffered from the actions of a Jiffy Lube employee. Mr. should have his sentimental JFK silver half dollar coin returned to him along with the $5.00 worth of quarters that were stolen.

I started taking my Mercedes Benz ML320 into Orangeburg Jiffy Lube #1376 for preventative maintenance, like oil changes. Approximately November 2017 I took my vehicle into Orangeburg Jiffy Lube #1376 to have an oil change and it was running perfect before the oil change, after the mechanic changed my oil change I noticed a strange sound when I accelerated and a missing dip stick for my transmission, so I took my ML320 to *** Mercedes, a disgnotic was done and I was told it was the "Transfer Case" on 8/9/2018 it cost me $1,533.55 in repairs at *** Motor Works #(XXX) XXX-XXXX, invoice # XXXXX, Jiffy Lube # 1376 mechanics did another oil change in February 2019 and when I got the vehicle back I heard noise, when I took it back to Jiffy Lube the mechanics said it was my Power Steering pump, Jiffy Lube had previously fixed in 2017, on 4/20/2019 I took it back to Jiffy Lube to have the Power Steering pump repaired, I was told it would take 3 hours, and when I got my vehicle back from the Mechanic Roger W on 4/24/2019, the vehicle was undrivable. Jiffy Lube claimed Roger had worked on other Mercedes Benz but my Mercedes is the only complaint.

Furthermore in 2018 I also took my Mercedes into Knott Abbot Drive Jiffy Lube # 104 for a preventative maintenance oil change, the mechanic overfilled the engine with oil and it has been making an annoying squealing noise.
Product_Or_Service: Oil change

Desired Outcome

Other (requires explanation) Pay for cost of the repairs caused by the mechanic negligence

I have poor services resulting in potential damage to my vehicle. The owner has made failed promises to compensate what is owed to me.
My name is ***. I went to Jiffy Lube on May 15, 2018 on my lunch break to get an oil change. The service lasted about 30 minutes and I was headed back to work. On my way back about 3 miles away from the Jiffy Lube location, I noticed a scrapping sound coming from the bottom of my car. I stopped immediately and looked and saw that the shield underneath was hanging down. I had to drive back scrapping all the back to the service station to get them to properly install the shield back in place. I had to wait for the other cars being serviced to get my car corrected. This caused me to be 1hr late getting back to work which forced me to put in leave for that time.
Two days later, on May 17th, again on my lunch break, I went out to get lunch and I got a service notification in my car saying "engine oil low turn engine off now" I also noticed smoke coming from my hood and a burning smell. I immediately pulled over and parked at the nearest parking lot which was at a local bank called South State Bank. When I parked and exited vehicle, I noticed oil all over the parking lot. I looked under the hood and checked the oil and it was completely empty. I then called Jiffy Lube and told them what was going on. The manager Robert came to my location to check and confirmed that the oil filter was not installed correctly and that the oil was completely out of the car. He replaced the oil filter and replaced the oil and advised me to drive back to the shop to flush the oil residue off of the bottom of the car. This caused me to put in 2 hrs of leave at my job. Also, when I made it home that evening, I noticed oil on the floor in my garage. I had to purchase a spill kit to clean it off of my floor. Robert advised me to call the owner Mr. Adam T to see what type of compensation that he could provide me for the negligent services and inconvenience of my time and money. I called and spoke with him and he offered a gift card for a free service and also a refund of my money. I accepted the offer and he told me that I would hear something back early the following week to get it resolved. I waited until Wednesday of the next week , May 23rd and I still haven't heard anything from them so I contacted Corporate via telephone and spoke with a lady named Veronica. I built a case number with her (Case Number XXXXXXXX) and she took my complaint down and told me that the case will be forwarded to the franchisee. Not too long after I got off the phone with her, I received a call from Mr. Adam T. He told me that he was working on my case and just received an email from corporate with my case number. He apologized about the delay and mentioned his personal reasoning being that his wife just had a baby and said he was preoccupied with that and that he was working on my case and that the gift card will be given and my refund should hit either that afternoon or the very next day. I waited 5 days and I still have not seen a refund or heard anything from him or Jiffy Lube about a refund and gift card. On May 29th, I sent an email notification to the jiffy lube corporate website and I still had no reply. I am starting to believe that the negligence on the services of my car has trickled down from the poor customer service that I am receiving from Owner/Management. I have lost time, trust and respect for this company.

Desired Outcome

I would like what was promised to me. Mr. Adam T told me that he would provide me with a refund and also a free service gift card. I believe that is the least that he could do being that I was inconvenienced with the time at work that I lost, and the time that it is taking me to pursue this matter.

Jiffy Lube Response • Jun 04, 2018

As of 6/1/18, the customer has picked up her gift card for next service and we have submitted for her refund, as well. These take up to 30 days to process. Had the customer made it to the store in the month of May, we could have voided off the invoice, in which we need her card present. The manager attempted to contact to get it there to make the process whole. That is why we have a delay in her refund. We have already completed the actions promised as of 6/4/18.

Customer Response • Jun 06, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the Company is unacceptable to me and the very reason why their Customer Service skills are substandard. I was present at the jiffy Lube store on the very day that I had the initial problem and was not told to give them my card for a refund. After I spoke with Mr. Adam T, he told me that the refund would go back on my card within 2 days. He did not say to come in to the store for a refund, if so, I would have been there during the month of May. I waited 2 weeks to hear from them and in the mean time, I placed a complaint on the Company Website, I even made attempts to call Mr. T and had no luck reaching him. So the response from them saying that they were trying to reach me to let me know the status is a lie. They even apologized to me for their lack of communication when I called the store and finally talked to the Manager. (May 31st) He asked when I can come in and I told him the very next day. (June 1st) I did arrive at the store and picked up the gift card and that's when I was told that they could not go back to the previous month to refund me. They told me that they would cut a check and send it out to me by mail the next day so I am unaware of the 30 day wait time to process anything. Again, their customer service is substandard. They left me in the dark not knowing the status, They failed to inform me that I had to physically come in for my refund in enough time, They lied and said that they made attempts to reach out to me and they caused me more personal time because I made a blank trip back to the store for a refund. If they have to mail me the check, then mail the gift card as well! Why tell me to come in if they knew that my refund can't be given in the new month? I will not be satisfied until I receive the refund. I am also going to report this to the Post Commander located here at Ft. Jackson and express my concern to them about this stores negligent services and poor customer service and place them on the Posts black list so that they will not treat another Soldier or DA Civilian like this.

Jiffy Lube Response • Jun 12, 2018

At Jiffy Lube, we take customer service very seriously. We also take pride in servicing our military and their personnel. We offer free or discounted oil changes on Veterans Day and 20% all services every day of the year.

In this case, we have agreed to refund the oil change, we corrected the issue the day that the issue occurred and have also given the customer a gift card for their next service to show that this is not a common occurrence and we want to show her that we take issues seriously.

The check request has already been submitted, as stated earlier, and we are trying to get her the refund that she is requesting. If she needs to have the refund sooner, I can cancel the check and we can perform a paid out at the location to get her the cash today.

We know that mistakes happen and parts do fail, even as rare as it does, and we go over and beyond what some companies may do in order to not only make it right for this time, but to also take care of the customer on the next service.

Customer Response • Jul 25, 2018

7/25/2018 DPC-Called and spoke with consumer and she stated that the owners finally had contacted her on 7/20 and she picked up the refund at the store.

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Description: AUTO OIL CHANGE & LUBRICATION SERVICE

Address: 5425 Forest Dr STE B, Columbia, South Carolina, United States, 29206-5419

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