Complaint: [redacted]
I am rejecting this response because:
I also reviewed the video that was sent by the manager and advised him that although you see his mechanic tightening the lugs apparently they were not tighten enough causing my tire to eventually fall off. There was no need to have any work done on my vehicle since my visit at jiffy lube. So to say you don't know what happened from that time period is also on insult. This incident was a full insurance claim that cost me a total of 882.57 out of my pocket. To imply that I am in anyway responsible for this happening is absurd! I could have lost my life or hurt someone else due to the negligence of jiffy lubes mechanic. This type of business practice is unacceptable.
Regards,
[redacted]
After receiving word of this complaint we reviewed our video surveillance of the service being performed on [redacted]. The video shows our technician tightening all lug nuts with an air operated impact gun in addition to applying a torque wrench to ensure proper tightening of all...
lugs. I would first like to personally invite [redacted] to look at the video with us and bring her mechanic if she likes.I have no idea what transpired between October 23rd and November 18th. My District Manager has been in contact with [redacted] gathering additional information that may help determine what happened. Meanwhile, [redacted] is more than welcome to call me directly to discuss her claim. I am the owner of the business. Jay R[redacted]
Complaint: [redacted]
I am rejecting this response because:
I also reviewed the video that was sent by the manager and advised him that although you see his mechanic tightening the lugs apparently they were not tighten enough causing my tire to eventually fall off. There was no need to have any work done on my vehicle since my visit at jiffy lube. So to say you don't know what happened from that time period is also on insult. This incident was a full insurance claim that cost me a total of 882.57 out of my pocket. To imply that I am in anyway responsible for this happening is absurd! I could have lost my life or hurt someone else due to the negligence of jiffy lubes mechanic. This type of business practice is unacceptable.
Regards,
[redacted]
After receiving word of this complaint we reviewed our video surveillance of the service being performed on [redacted]. The video shows our technician tightening all lug nuts with an air operated impact gun in addition to applying a torque wrench to ensure proper tightening of all...
lugs. I would first like to personally invite [redacted] to look at the video with us and bring her mechanic if she likes.I have no idea what transpired between October 23rd and November 18th. My District Manager has been in contact with [redacted] gathering additional information that may help determine what happened. Meanwhile, [redacted] is more than welcome to call me directly to discuss her claim. I am the owner of the business. Jay R[redacted]