Jiffy Lube International, Inc

Initial Business Response /* (1000, 8, 2015/06/02) */
We will forward this complaint to entity which owns and operates this Jiffy Lube locationWe do understand and view this as a time sensitive matterWe will need more information from the guestWe have emailed her and asked for the store
location, vehicle info and date of service
Initial Consumer Rebuttal /* (3000, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information requested was listed in my original complaintI emailed This company a copy of my invoice from both locationsI am still waiting on a resolution

Initial Business Response /* (1000, 6, 2015/09/30) */
We have forwarded this complaint to *** *** Inc which owns and operates this Jiffy Lube locationWe do understand and view this as a time sensitive matterPlease forward any additional correspondence to *** ***
Inc*** *** *** *** *** IL XXXXX (XXX)XXX-XXXX and ***@att.net;***@yahoo.com

Initial Business Response /* (1000, 6, 2015/08/31) */
We have forwarded this complaint to SE Cluster Two which owns and operates this Jiffy Lube locationWe do understand and view this as a time sensitive matterPlease forward any additional correspondence to *** ** *** *** *** *** **
*** ** XXXXX, (XXX)XXX-XXXX and ***@wicarcare.com;***@wicarcare.com;***@wicarcare.com

Initial Business Response /* (1000, 8, 2015/06/02) */
We have forwarded this complaint to entity which owns and operates this Jiffy Lube locationWe do understand and view this as a time sensitive matterPlease forward any additional correspondence to *** *** *** *** *** ** *** ***
*** *** ** *** ** XXXXX Phone: *** ***@***.com;***@***.com;***@***.com

Initial Business Response /* (1000, 5, 2015/09/16) */
The complaint from [redacted] was addressed 09/09/2015. She was advised that a proof of purchase would be required for card replacement.
Additional To: [redacted]@[redacted].com
CC:
BCC:
Attachment:
Subject: Jiffy Lube Case [redacted] -...

[redacted]
Body:
Dear [redacted],
We are sorry you are not satisfied with the policy of replacing a gift card. Please provide the proof of purchase and we can research your request.
You may also try alternative websites like www.[redacted].com or www.[redacted].com to sell or exchange the card.
Thank you for taking the time to let us know of your situation.
JLI Customer Service
[redacted]@jiffylube.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company can see the funds are there, they should be about to reissue a new card. As stated to them numerous times, it was a gift so how would I have proof. The level of of professionalism has been poor from them telling me it wasn't my money so why am I worried to verified funds being there is unacceptable!