Jiffy Lube International

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ The complaint from [redacted] was addressed 09/09/2015. She was advised that a proof of purchase would be required for card replacement. Additional To: [redacted] @***.com CC: BCC: Attachment: Subject: Jiffy Lube Case [redacted] -... [redacted] Body: Dear [redacted] , We are sorry you are not satisfied with the policy of replacing a gift card. Please provide the proof of purchase and we can research your request. You may also try alternative websites like www. [redacted] .com or www. [redacted] .com to sell or exchange the card. Thank you for taking the time to let us know of your situation. JLI Customer Service [redacted] @jiffylube.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the company can see the funds are there, they should be about to reissue a new card. As stated to them numerous times, it was a gift so how would I have proof. The level of of professionalism has been poor from them telling me it wasn't my money so why am I worried to verified funds being there is unacceptable!