Initial Business Response /* (1000, 8, 2015/10/22) */
Regarding case #[redacted]
10-21-15
Names have been omitted as per the request of the Revdex.com.
This is a brief overview of what occurred from March thru July 2014. Some points are in direct response to the tenant's complaint others are just added...
from our notes, etc. from the time frame. Regarding the tenant's claim that she was harassed by our company this was completely false. We are sorry she feels this way.
1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection.
2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband).
3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease.
4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.
5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.
6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".
7. The tenant did not pay her July 2014 rent.
8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.
9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.
10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.
11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home.
12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My answers will be after there questions.
1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection.
AT NO TIME HAVE WE OWNED A DOG MY DAUGHTER IS ALLERGIC AS THEY KNOW.
2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband).THERE WAS ONE DAY I WAS NOT ABLE TO MEET THEM NOT SIX WEEKS AND THEY FORCED ME TO CHANGE THE LOCK BACK WHICH PUT OUR LIVES IN DANGER AND WHEN THEY DID DO THE SO CALLED OVEN CHECK THEY ALSO WENT INTO ALL OF OUR ROOMS UPSTAIRS AWAY FROM THE KITCHEN AND WERE POINTING OUT THINGS THEY THOUGHT NEEDED ATTENTION.NEVER WAS I TOLD IT WAS A HOUSE INSPECTION JUST AN OVEN INSPECTION.
3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease. NEVER HAD DOG BOWL
4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.I TALKED TO THEM ABOUT A NEW LEASE BUT AS I COULD SEE I WAS CREALY BEING BULLIED NEVER TURNED IN APPLICATION BEGAN LOOKING NEW HOUSE.
5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.
6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".
7. The tenant did not pay her July 2014 rent.PAID MY RENT PUT IN THERE DOOR SLOT THEY SAY THEY NEVER GOT IT BUT WOULD NOT ACCEPT NEW PAYMENT
8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.THIS IS TRUE
9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.
10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.THEY WOULD NOT ALLOW US TO PAY, THEY THOUGHT I WAS STILL LIVING IN THE HOUSE AND THEY WERE LOCKING MYSELF AND MY KIDS OUT. THIS IS ILLIGAL IN THE STATE OF NEVADA WHEN A DOMESTIC VIOLENCE SURVIOVOR IS LIVING THERE.
11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home. I WAS GIVEN ONE HOUR TO REMOVE MY STUFF.
12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.IN DIVORCE COURT THE JUDGE SAW THE PITCURES OF SO CALLED DAMAge to the house and came to to the conclution that the so call damage was just me being locked out and not being able to clean the house after removing my stuff.
I do not have to pay I dime to this company my ex husband does but as judge ordered in our divorce case. I am concerned for other women in general who are abused by this company. currently the new tendents have 3 violations visable and being that a man resides there nothing is brought up. the owner of this property has a position in his career where he directly effects women that is a scary thing.
Initial Business Response /* (1000, 8, 2015/10/22) */
Regarding case #[redacted]
10-21-15
Names have been omitted as per the request of the Revdex.com.
This is a brief overview of what occurred from March thru July 2014. Some points are in direct response to the tenant's complaint others are just added...
from our notes, etc. from the time frame. Regarding the tenant's claim that she was harassed by our company this was completely false. We are sorry she feels this way.
1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection.
2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband).
3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease.
4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.
5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.
6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".
7. The tenant did not pay her July 2014 rent.
8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.
9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.
10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.
11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home.
12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My answers will be after there questions.
1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection.
AT NO TIME HAVE WE OWNED A DOG MY DAUGHTER IS ALLERGIC AS THEY KNOW.
2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband).THERE WAS ONE DAY I WAS NOT ABLE TO MEET THEM NOT SIX WEEKS AND THEY FORCED ME TO CHANGE THE LOCK BACK WHICH PUT OUR LIVES IN DANGER AND WHEN THEY DID DO THE SO CALLED OVEN CHECK THEY ALSO WENT INTO ALL OF OUR ROOMS UPSTAIRS AWAY FROM THE KITCHEN AND WERE POINTING OUT THINGS THEY THOUGHT NEEDED ATTENTION.NEVER WAS I TOLD IT WAS A HOUSE INSPECTION JUST AN OVEN INSPECTION.
3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease. NEVER HAD DOG BOWL
4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.I TALKED TO THEM ABOUT A NEW LEASE BUT AS I COULD SEE I WAS CREALY BEING BULLIED NEVER TURNED IN APPLICATION BEGAN LOOKING NEW HOUSE.
5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.
6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".
7. The tenant did not pay her July 2014 rent.PAID MY RENT PUT IN THERE DOOR SLOT THEY SAY THEY NEVER GOT IT BUT WOULD NOT ACCEPT NEW PAYMENT
8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.THIS IS TRUE
9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.
10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.THEY WOULD NOT ALLOW US TO PAY, THEY THOUGHT I WAS STILL LIVING IN THE HOUSE AND THEY WERE LOCKING MYSELF AND MY KIDS OUT. THIS IS ILLIGAL IN THE STATE OF NEVADA WHEN A DOMESTIC VIOLENCE SURVIOVOR IS LIVING THERE.
11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home. I WAS GIVEN ONE HOUR TO REMOVE MY STUFF.
12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.IN DIVORCE COURT THE JUDGE SAW THE PITCURES OF SO CALLED DAMAge to the house and came to to the conclution that the so call damage was just me being locked out and not being able to clean the house after removing my stuff.
I do not have to pay I dime to this company my ex husband does but as judge ordered in our divorce case. I am concerned for other women in general who are abused by this company. currently the new tendents have 3 violations visable and being that a man resides there nothing is brought up. the owner of this property has a position in his career where he directly effects women that is a scary thing.