Jiffy Lube-Lucor

May 21, 2015Via Internet Revdex.com Serving Central VirginiaAttn: [redacted] Re: [redacted] Complaint # [redacted] Dear Ms [redacted] : Thank you for contacting our office regarding Ms [redacted] ’scomplaint on her [redacted] ***I apologize for the delay in responding toyour office Ms [redacted] went to our Jiffy Lube at [redacted] inRichmond, VA on April 11, with her [redacted] with 160,miles foran oil changeIt was notated on her Jiffy Lube invoice the vehicle had an oilleak prior to serviceAlso, on two of the past three previous services an oilleak was notated on her invoiceIn the statement to our office, she said shewas driving on May 8th when she started experiencing problems I personally spoke with Ms [redacted] on May 11th andafter several additional conversations the vehicle was towed by Ms [redacted] to [redacted] At the time of the engine problem, thevehicle had 163,miles on itI spoke with her mechanic on May 14thto determine his diagnosisHe did say the engine was damaged and verifiedthere was an oil leak on her engineHe could not determine what caused theinternal engine damage without tearing the engine downAfter speaking with hermechanic, I told Ms [redacted] the engine would have to be torn down on herLexus in order to fully investigate what caused the damageAt that point inthe investigation, our company would send out a third-party mechanicalinspector to verify the cause of engine failureThere is no way to verifyinternal engine damage without having the engine torn-downWe have not had anyfurther correspondence on this claim since the conversation on May 14thAt this point in the investigation, no engine tear-down hasbeen performed to verify internal engine damageThis would have to be verifiedin order to further investigate the damage to Ms [redacted] ’s [redacted] ***Ourcompany cannot take responsibility if we do not know how the Jiffy Lube servicecaused the damageIf she wishes to further proceed with the claim, please haveMs [redacted] call our office once the engine has been torn down so we can ordera mechanical inspectionThank you again for contacting us and if you have any questionsplease feel free to contact me at [redacted] *** Best Regards, *** [redacted] Customer Service Manager

December 5, 2016 Via Internet RevDex.comAttn: [redacted] ***720 Moorefield Park Drive Suite 300Richmond, VA 23236 Re: [redacted] - # [redacted] Dear Ms. ***: Thank you for contacting us in regards to Mr. [redacted] ... complaint. I would like to take this time to thank Mr. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his recent visit to our store. On behalf of everyone at Jiffy Lube, I apologize that he was not completely satisfied with his service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve. We regret that Mr. [redacted] service experience did not meet this standard. We will forward his information to our regional and district managers so we can prevent these types of issue from happening. I personally spoke with Mr. [redacted] on November 30th and apologized for the incident on the previous day. I offered to reimburse Mr. [redacted] for the quart of oil he purchased but he said it was not necessary. At the conclusion of the conversation, Mr. [redacted] stated he would contact our corporate office in the future if he had any further problems. Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] *** Sincerely, Ryan R [redacted] Customer Service Manager

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe [redacted] I bought was the following: $for an Oil-Change Package (Up to $Total Value) Jiffy Lube Signature Service oil change (a $value) Tire rotation (a $value) Rain-X glass treatment (a $value) I paid $for the [redacted] and $(on top of the $for a total of $88.03) in miscellaneous other charges (see attachment in first complaint for invoice), including the $for a tire rotation that was already paid for in the [redacted] Package The only charge on top of the $that should have been added was the extra fee for synthetic oil, which does not come out to be $by my calculations I would like my original asking of $refunded as soon as possible I will not be returning to Jiffy Lube for any future service, including a tire rotation service Please reference the first communication to Revdex.com for the attached PDF for the cost breakdown Jiffy Lube overcharged and provided poor service, so there is no reason to return for more of what I received After talking on the phone with the Jiffy Lube representative, we could not come to a resolution on the matter He offered a coupon for a tire rotation to which I explained my reasons above He failed to acknowledge my logic and calculations and was rude in tone and conversation*Note: Curb weight of F-SuperCab = 5,lbs max gallons of fuel = lbs Total weight = 5,lbs, which is < the 6,lb capacity that the Jiffy Lube Center told me their hydraulic lift was capable of lifting The rep on the phone was confused with this and the Gross Vehicle Weight Rating, which is 6,to 7,lbs I suggest that they get their facts straight if they're handling millions of vehicles/customers per year Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegardless of any issues with my car, Jiffy Lube allowed me to drive away with no oil in my carThis constitutes negligence as any mechanic or consumer with access to a mechanic knows that this can cause irreparable damage to the vehicle and requires immediate attentionI did my due diligence by having my car checked out and Jiffy Lube's refusal to accept responsibility for their abhorrent and dangerous behaviour is truly disturbing Regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

New">September 2, Via Email
Revdex.com
Attn: *** ***
Moorefield Park Drive Suite Richmond, VA
Re: *** *** - #***
Dear Ms***:
I apologize for the delay in responding to your office regarding this caseI personally called Ms*** on August 22nd at the phone number provided and left her a voice messageAs of the writing of this letter, we have yet to hear back from Ms***We would be more than happy to further investigate Ms***’s claim and resolve her situationPlease have her contact us to discuss a resolution
Thank you again for contacting us and if you have any questions please feel free to contact me at 800-216-Ext: ***
Best Regards,
Ryan R***
Customer Service Manager

July 13,
"Courier New"">Via Internet
Revdex.com
Attn: *** ***
Moorefield Park Drive
Suite Richmond, VA
Re: *** *** Complaint #***
Dear Ms***:
Thank you for contacting us concerning Ms***’s complaint
I personally spoke with Ms*** and her mechanic at *** *** yesterday and our company has accepted liabilityI gave the go-ahead to Sterling at *** *** based on their estimate sent to our office on July 12thSterling at *** *** will fax our company a final repair bill and we will overnight a check for the repairs to Ms***’s *** ***Any other expenses Ms*** is requesting to be reimbursed for need to be submitted to our office at fax #919-828-or email ***
Thank you for your time and if you have any questions please feel free to contact me at 800-216-ext***
Best Regards,
Ryan R Customer Service Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Recorded conversation of stores assistant manager ,stating its jiffy lubes problemLong recorded conversation of managers agreeing with me it was jiffy lubes fault.Manager of store stating car front and rear seals blew out cause no oil ,mechanics stated that was not the issue Recorded conversation of managers ** and **
Regards,
*** ***

This refers to complaint ID ***In summary, Jiffy Lube upsold me a service in addition to an oil change, whereby for an additional $they would replace the differential fluid. They drained it, put the cap back on, sent me on my way, and this caused my car to break down within minutes of driving it. My car was in the shop for one week. We lost the first day of our beach vacation and had to, in order to save the remainder of the vacation, squeeze everyone in to an old, inherited pickup truck in order to be on our way. This was necessary as the district manager refused to address this until the next week and there was no authorizations or offers to provide us with a rental carAfter my car was out of service for one week, Jiffy Lube paid for the repairI asked for restitution for my car being out of commission for one week, in addition to the cost of the service they never completed. They refused to reimburse me for the time I was without a car, citing "there are no receipts and we can't pay you without a receipt". I told him I should be offered the amount it would have cost me to rent a *** *** for one week, since that was what they took from me. He said, "well you didn't rent one", and I pointed out that I couldn't, because the DM was hiding and therefore could not authorize it!
They ignored the request to reimburse me for the service they never completed. They continued to defend their hiding District Manager, who said, "I DID call you and left you a voice mail". I pointed out to him that my Iphone not only reflects missed calls but accepts voice mails, neither of which it reflected, and which I was waiting for the entire day my car was wrecked, and never received until the fourth day after I sent in a Revdex.com complaintThis email serves as a continuation/rebuttal because they have not yet made full restitutionThank you for your time. Please call me a* *** if there are any questionsRegards,
*** ***

April 3,
rgb(255,255,255) margin: 0px letter-spacing: normal">Via Email
Revdex.com of Central Virginia
Attn: *** ***
?Moorefield Park Drive Suite Richmond, VA
Re: *** *** Case #***
Dear *** ***:
Thank you for contacting us in regards to *** *** complaint
I personally spoke with *** *** on March 25th and agreed to refund her the *** for the Jiffy Lube invoice from March 1stDuring our conversation *** *** stated she would contact me directly if she had any further problems with her *** *** ***I apologize for any inconvenience this has caused
Thank you again for contacting us and if you have any questions please feel free to contact me at*** *** ***
Best Regards,
*** ***
? *** *** ***

July20, 2015  Via Internet  Better BusinessBureauAttn: ComplaintDepartment Re: Charles[redacted] -...

#10721820  DearComplaint Department: Thank you forcontacting us in regards to Mr. [redacted]’ complaint. Iwould like to take this time to thank Mr. [redacted] for being a valued Jiffy Lubecustomer and for making us aware of the service issues concerning his recentvisit to our store. Onbehalf of everyone at Jiffy Lube, I apologize that he was not completelysatisfied with his service. We service over 50,000 vehicles nationwide on aweekly basis and strive to give every customer the quality service they expectand deserve.  We regret that Mr. [redacted]’service experience did not meet this standard. We will forward his informationto our Director of Operations so we can prevent these types of issue fromhappening. During the service Mr. [redacted] was offered a free tire rotation to beused during a future service. Also, I personally offered him a gift card thatcould be used towards a future tire rotation at Jiffy Lube. Mr. [redacted] refusedboth offers. During our conversation today, I explained the pricing of theservice on his [redacted]. If he has any further questions, please have himcontact me directly. Thank youagain for contacting us and if you have any questions please feel free tocontact me at [redacted]                              Sincerely,                              [redacted]                           Customer ServiceManager

February 10, 2015Via Internet  Revdex.com of Central VirginiaAttn: [redacted]Re: [redacted]Dear [redacted]Thank you for contacting our office regarding [redacted]complaint on her [redacted]...

[redacted]. The letter from your office was the firstindication of any problem with her vehicle. [redacted] went to our Jiffy Lube at [redacted] in[redacted] on January 21, 2015 with her [redacted] with 141,613 miles on it foran oil change. I personally spoke with [redacted] on January 28th andshe called me back with her mechanic’s information on February 3rd. Ispoke with [redacted] at [redacted] on February 3rd and he told me theyare recommending replacing the engine. The dealership found the oil level ½ quartlow, the coolant level low and a lower end engine noise. They did not find anyevidence of fluid leaks. At this point in the investigation, I left a messagefor [redacted]. I spoke with her today and stated the engine tear down would haveto be authorized so internal engine damage can be diagnosed and our companywould send out a third-party mechanical inspector to verify the cause of enginefailure. There is no way to verify internal engine damage without having theengine torn-down. At this point in the investigation, no engine tear-down hasbeen performed to verify internal engine damage. This would have to be verifiedin order to further investigate the damage to [redacted]’s [redacted] 5. Our companycannot take responsibility if we do not know how the Jiffy Lube service causedthe damage. If she wishes to further proceed with the claim, please have [redacted]call our office once the engine has been torn down so we can order a mechanicalinspection. Thank you again for contacting us and if you have any questionsplease feel free to contact me at [redacted]BestRegards,  [redacted]
                              [redacted]

May 21, 2015Via Internet  Revdex.com Serving Central VirginiaAttn: [redacted] Re: [redacted] Complaint #[redacted] Dear Ms. [redacted]: Thank you for contacting our office regarding...

Ms. [redacted]’scomplaint on her 19[redacted]. I apologize for the delay in responding toyour office.   Ms. [redacted] went to our Jiffy Lube at 1107 [redacted] inRichmond, VA on April 11, 2015 with her [redacted] with 160,733 miles foran oil change. It was notated on her Jiffy Lube invoice the vehicle had an oilleak prior to service. Also, on two of the past three previous services an oilleak was notated on her invoice. In the statement to our office, she said shewas driving on May 8th when she started experiencing problems.  I personally spoke with Ms. [redacted] on May 11th andafter several additional conversations the vehicle was towed by Ms. [redacted] to[redacted]. At the time of the engine problem, thevehicle had 163,334 miles on it. I spoke with her mechanic on May 14thto determine his diagnosis. He did say the engine was damaged and verifiedthere was an oil leak on her engine. He could not determine what caused theinternal engine damage without tearing the engine down. After speaking with hermechanic, I told Ms. [redacted] the engine would have to be torn down on herLexus in order to fully investigate what caused the damage. At that point inthe investigation, our company would send out a third-party mechanicalinspector to verify the cause of engine failure. There is no way to verifyinternal engine damage without having the engine torn-down. We have not had anyfurther correspondence on this claim since the conversation on May 14th. At this point in the investigation, no engine tear-down hasbeen performed to verify internal engine damage. This would have to be verifiedin order to further investigate the damage to Ms. [redacted]’s [redacted]. Ourcompany cannot take responsibility if we do not know how the Jiffy Lube servicecaused the damage. If she wishes to further proceed with the claim, please haveMs. [redacted] call our office once the engine has been torn down so we can ordera mechanical inspection. Thank you again for contacting us and if you have any questionsplease feel free to contact me at [redacted].                               Best Regards,                               [redacted]                              Customer Service Manager

New";">October 17, 2016

 
Via Internet
 
Revdex.com
Attn: [redacted]
720  Moorefield Park Drive Suite 300
Richmond, VA 23236
 
Re: [redacted]
 
 
Dear Ms. [redacted]:
 
Thank you for contacting us in regards to Ms. [redacted] complaint.
 
I would like to take this time to thank Ms. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning her recent visit to our store.
 
Ms. [redacted] brought her [redacted] in for service on September 15th. According to our company’s records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores. At the time of the service, Ms. [redacted] had 163,342 miles on it. It was notated on her Jiffy Lube invoice her brake light was on prior to service, the ABS light was on prior to service and there was a transmission leak prior to service on her [redacted]. Also during the Jiffy Lube service, coolant was added to her vehicle. Since coolant is a closed system, if the Jiffy Lube employees found the fluid low, then there has to be a coolant leak on Ms. [redacted]. She also stated in the letter to your office the Jiffy Lube employees told her about a layer of sludge in her coolant tank. [redacted] also documented the brake issues, play in her steering, noise from the differential and catalytic converter. They advised Ms. [redacted] not drive the vehicle. Unfortunately based on our company’s investigation, we are unclear how the Jiffy Lube service was negligent and therefore cannot offer a refund of the service.
 
On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve.  We regret that Ms. [redacted] service experience did not meet this standard.
 
Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]
 
 
 
                              Sincerely,
 
 
 
                              Ryan R[redacted]
                              Customer Service Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The [redacted] I bought was the following:  $38 for an Oil-Change Package (Up to $75.97 Total Value)
Jiffy Lube Signature Service oil change (a $45.99 value)
Tire rotation (a $19.99 value)
Rain-X glass treatment (a $9.99 value)
I paid $38.00 for the [redacted] and $50.03 (on top of the $38.00 for a total of $88.03) in miscellaneous other charges (see attachment in first complaint for invoice), including the $19.99 for a tire rotation that was already paid for in the [redacted] Package.  The only charge on top of the $38.00 that should have been added was the extra fee for synthetic oil, which does not come out to be $50.03 by my calculations.  I would like my original asking of $46.07 refunded as soon as possible.  I will not be returning to Jiffy Lube for any future service, including a tire rotation service.  Please reference the first communication to Revdex.com for the attached PDF for the cost breakdown.  
Jiffy Lube overcharged and provided poor service, so there is no reason to return for more of what I received.  After talking on the phone with the Jiffy Lube representative, we could not come to a resolution on the matter.  He offered a coupon for a tire rotation to which I explained my reasons above.  He failed to acknowledge my logic and calculations and was rude in tone and conversation.
*Note:  Curb weight of 2013 F-150 SuperCab = 5,461 lbs max.  31 gallons of fuel = 260 lbs.  Total weight = 5,721 lbs, which is < the 6,000 lb capacity that the Jiffy Lube Center told me their hydraulic lift was capable of lifting.  The rep on the phone was confused with this and the Gross Vehicle Weight Rating, which is 6,450 to 7,450 lbs.  I suggest that they get their facts straight if they're handling millions of vehicles/customers per year. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your
 
reference, details of the offer I reviewed appear below.
Regardless of any issues with my  car, Jiffy Lube allowed me to drive away with no oil in my car. This constitutes negligence as any mechanic or consumer with access to a mechanic knows that this can cause irreparable damage to the vehicle and requires immediate attention. I did my due diligence by having my car checked out and Jiffy Lube's refusal to accept responsibility for their abhorrent and dangerous behaviour is truly disturbing.
Regards,
[redacted]

December 5, 2016 Via Internet Revdex.comAttn: [redacted]720 Moorefield Park Drive Suite 300Richmond, VA 23236 Re: [redacted] - #[redacted] Dear Ms. [redacted]: Thank you for contacting us in regards to Mr. [redacted]...

complaint. I would like to take this time to thank Mr. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his recent visit to our store. On behalf of everyone at Jiffy Lube, I apologize that he was not completely satisfied with his service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve.  We regret that Mr. [redacted] service experience did not meet this standard. We will forward his information to our regional and district managers so we can prevent these types of issue from happening. I personally spoke with Mr. [redacted] on November 30th and apologized for the incident on the previous day. I offered to reimburse Mr. [redacted] for the quart of oil he purchased but he said it was not necessary. At the conclusion of the conversation, Mr. [redacted] stated he would contact our corporate office in the future if he had any further problems. Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]                             Sincerely,                              Ryan R[redacted]                           Customer Service Manager

Review: On 7/8/16, an attendant at Jiffy Lube damaged my car by emptying out all the differential fluid and sending me home driving it like that. The car is now undrivable in their lot, along with the start of our family vacation. I had to track down the District Manager, Rob W[redacted], myself. The employees stated they are not allowed to give out his number, but they did offer the stores he was supposed to be at today. After weeding out the ones he never showed up at, I learned he was in hiding at one until 3:00pm today, then went home, knowing the Short Pump branch and I needed his assistance. He told the attendant to tell me, "nothing is going to happen until next week anyway so he doesn't need to call". I paid for a service I didn't get, my car is wrecked, my family lost the first day of their vacation, and there is no action plan to provide restitution. I provided them the name of my mechanic and a tow company, put them both on standby, but no one contacted them. There are serious management problems with this company that the public needs to be made aware of.Desired Settlement: 1. Reimburse for service not completed

2. Damaged car fixed by my mechanic, Aarow Transmissions, Pouncey Tract Rd., Glen Allen

3. Restitution for 1st day of vacation lost doinking around at Jiffy Lube

4. Corrective actions with District Manager and attendants attempting to provide services

5. Rental car reimbursement costs

Business

Response:

July 13, 2016 Via Internet Revdex.com Attn: [redacted] 720 Moorefield Park Drive Suite 300 Richmond, VA 23236 Re: [redacted] Complaint #[redacted] Dear Ms. [redacted]: Thank you for contacting us concerning Ms. [redacted]’s complaint. I personally spoke with Ms. [redacted] and her mechanic at [redacted] yesterday and our company has accepted liability. I gave the go-ahead to Sterling at [redacted] based on their estimate sent to our office on July 12th. Sterling at [redacted] will fax our company a final repair bill and we will overnight a check for the repairs to Ms. [redacted]’s [redacted]. Any other expenses Ms. [redacted] is requesting to be reimbursed for need to be submitted to our office at fax #919-828-0514 or email [redacted]. Thank you for your time and if you have any questions please feel free to contact me at 800-216-2553 ext. [redacted]. Best Regards, Ryan R. Customer Service Manager

Consumer

Response:

This refers to complaint ID [redacted].

Review: Jiffy Lube installed a defective oil filter which caused oil leakage that resulted in my car to be driven without oil. I realized the problem after my car began to run loudly and I checked my car I saw no oil. Took it back to Jiffy Lube and the supervisor confirmed a defective filter. Also Jiffy lube failed to add fluids as promised with signature oil change and also they did not vaccum or wash my windows. I'm not sure if any engine damages has resulted from me driving without oil due to faulty filter...my car is not driving the same. I have to get it looked at by a mechanic.Desired Settlement: At this point I want a full refund, for the service I paid for but didn't receive. And if there is proven damages to my vehicle as a result of the defective oil filter I want repair cost to my car.

Business

Response:

April 3, 2014
Via Email

Revdex.com of Central Virginia
Attn: [redacted]
?720 Moorefield Park Drive Suite 300
Richmond, VA 23236

Re: [redacted] Case #[redacted]

Dear [redacted]:

Thank you for contacting us in regards to [redacted] complaint.

I personally spoke with [redacted] on March 25th and agreed to refund her the [redacted] for the Jiffy Lube invoice from March 1st. During our conversation [redacted] stated she would contact me directly if she had any further problems with her [redacted]. I apologize for any inconvenience this has caused.

Thank you again for contacting us and if you have any questions please feel free to contact me at[redacted]

Best Regards,

[redacted]
? [redacted]

Review: I took my car in for an oil change on 1/23/15 and on 1/26/15 my car began rattling under the hood and stopped working. I had to get it towed to the dealership. I was told that it was low on coolant and only had 1/2 qt of oil in it and that my #2 cylinder was out. I was told by the dealer that I needed a whole new engine. And that would cost me $ 4600. I am the primary breadwinner in my house and I just had to bury my Grandfather on 1/24/15. My car was fine before my oil change.Desired Settlement: I would like my car to function properly like it did before my oil change.

Business

Response:

February 10, 2015Via Internet Revdex.com of Central VirginiaAttn: [redacted]Re: [redacted]Dear [redacted]Thank you for contacting our office regarding [redacted]complaint on her [redacted]. The letter from your office was the firstindication of any problem with her vehicle. [redacted] went to our Jiffy Lube at [redacted] in[redacted] on January 21, 2015 with her [redacted] with 141,613 miles on it foran oil change. I personally spoke with [redacted] on January 28th andshe called me back with her mechanic’s information on February 3rd. Ispoke with [redacted] at [redacted] on February 3rd and he told me theyare recommending replacing the engine. The dealership found the oil level ½ quartlow, the coolant level low and a lower end engine noise. They did not find anyevidence of fluid leaks. At this point in the investigation, I left a messagefor [redacted]. I spoke with her today and stated the engine tear down would haveto be authorized so internal engine damage can be diagnosed and our companywould send out a third-party mechanical inspector to verify the cause of enginefailure. There is no way to verify internal engine damage without having theengine torn-down. At this point in the investigation, no engine tear-down hasbeen performed to verify internal engine damage. This would have to be verifiedin order to further investigate the damage to [redacted]’s [redacted] 5. Our companycannot take responsibility if we do not know how the Jiffy Lube service causedthe damage. If she wishes to further proceed with the claim, please have [redacted]call our office once the engine has been torn down so we can order a mechanicalinspection. Thank you again for contacting us and if you have any questionsplease feel free to contact me at [redacted]BestRegards, [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,