Jiffy Lube Massachusetts

We do not believe the dent happened while being serviced at Jiffy LubeTo dent the hood with your fingers while closing is virtually impossibleWe do not have cameras at the service centers! We will make a goodwill offer to pay half for a paint less dent removal company to make the repairs We will consider the case closed regardless of the customer decisionThanks for your time, [redacted] ***District ManagerJiffy Lube

To whom it may concern,The [redacted] owned by the complaintant was examined and driven to our garage at [redacted] **The engine was examinedby an [redacted] certified mechanic and found to be in good conditionTherefore we must reject the claim

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] What I paid at [redacted] for new rear brakes is not your business and has no effect on the issue at hand I am asking for a refund for your bad job and this only has to do with the money I paid to your shop [redacted] charges over $for new brakes, hence why I initially visited your shop If you are not willing to give me a refund on the Jiffy Lube amount, please give me the information of your supervisor I will next contact the Massachusetts Attorney general office, and report your company to the commonwealth Furthermore, I will be contacting [redacted] insurance to let them know that while the Jiffy Lube charged them for fixing my windshield, it is not fixed and there is still a crackthe Jiffy Lube presumably collected the money on this although they did not fix the windshield I initially did not care about this because it was not my money, but since you have been giving me such difficulty, I will be contacting them as well and letting them know the situation Regards, [redacted]

We would be happy refund the customer for Account #: [redacted] in amount of $Please send invoice to this email address and we will reimburseIf this satisfies the customer , please close the case on Revdex.com.Thank You [redacted] Jiffy Lube MC LLCDirector of Operations East Coast [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I attempted to send an email to [redacted] at the email address provided to me in order to communicate about this matter, but my email bounced back as "undeliverable." Regards, [redacted] ***

Ms [redacted] , Please provide your documented cost of the rear brake padsThis will be the amount offered for refund Thank You, [redacted] ***District ManagerJiffy Lube

In response to [redacted] ; Ms [redacted] contacted the Store Manager [redacted] with the initial complaint (Brakes) [redacted] requested for Ms [redacted] to bring her vehicle to the shop to inspect the brakes, which was denied by Ms [redacted] At this time [redacted] Contacted me, [redacted] the District Manager I contacted Ms [redacted] and explained to her that we need to visually inspect her vehicle to confirm her complaint, which is the warranty processThis is when I offer to meet Ms [redacted] at the service center to personally inspect and make any necessary repairs at no charge to her, she again refusedSo, I then requested that she make an appointment with a garage of her choice and to let us know when, so we could inspect and confirm her complaintAfter several weeks I received an email from Ms [redacted] which included some paperwork for repairs made from her dealerI was never contacted or offered any information to inspect her vehicleIn an attempt to just resolve this on going compliant, I communicated with Ms [redacted] requesting a more detailed invoice (Line item charges for the repairs her dealer made) and explained that I could not offer any refund until such documentation was providedShe again refused and to this day I have not received any such documentation from Ms [redacted] Our concern is, that we serviced Ms [redacted] 's brakes in June of and over 22,miles agoWe were not able to inspect to determine if it was wear, faulty part or installation issueWe offer a warranty for the parts used during her serviceAfter reviewing the paperwork she provide from her dealer, the only parts that were replaced were the rear brake pads, which still had several millimeters of pad service remaining (Stated on the documentation from her dealer)Because of this evidence we cannot meet Ms [redacted] 's demand for a complete refund of the services we providedI would gladly consider a refund for the cost of the rear brake pads should Ms [redacted] provide me with the necessary information I appreciate your time in the matterIf I can be of further assistance, Please let me know! Sincerely, [redacted] ***District managerJiffy lube

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***
This email is in response to reopen Complaint ID: ***After having been told I would receive a refund weeks ago, I just emailed Jiffy Lube again on March for them to tell me that a check would be mailed soonSo let’s see if that ever happens.In addition, I asked to have my car inspected and have the cylinders pressure checked to see if driving without oil did any damageI arrange for the car to be inspected by the dealer and have the pressure checked in the the cylinders at JL expense.Jiffy Lube called the dealer and told them to wait to do the inspection until they arrived and JL would only pay for a visual inspection for oil leaks and having them and the dealer technician listen to the engineFirst of all, I don’t know why they were looking for leaks because all the oil leaked out due to JL installing the oil filter improperly (with gaskets) so the oil GUSHED out within 2-miles.Having the tech and a JL rep there to listen to the engine was not what I asked for, nor was it what they agreed to in your email correspondenceWhen I was contacted nay the dealer and they told me that JL would only pay for a visual inspection and listen to the engine, I contacted JL by email informing them of my dissatisfaction (never heard back), and called the dealer service manager who agreed a proper compression test would be the proper way to check of the cylinders/valves/ or rings were damaged in any wayA cylinder compression test is very simple, is not complicated and I’ve had them done beforeIt is not expensivethis is what I expected to have done when we made the arrangements as shown below.I would not have wasted my time dropping off my car if I knew they were only doing a visual inspection (for what actually?) and listening to the engineIf it were one of there personal cars, they would have done a compression testFurthermore, why would I want someone from JL inspecting my car along side the dealer tech?This issue remains unresolved until I receive my refund, have the car properly inspected, and have the oil on my driveway cleaned.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
That was not the conversation *** *** and I hadI did reject his offer, stating at first I was not comfortable having Jiffy Lube fix my brakes after how I was treated and because they had initially let me leave with broken brakes and broke my emergency brake and refused to fix itThus, our subsequent agreement was for me to send *** documentation that the dealer inspected and found that the brakes were incorrectly installedThis is why he sent me a text message with his email address; so I could send documentation I sent this documentation to ***, he refused to accept it and instead, told me I would have to come inI told him my brakes were already fixed and that inspecting my fixed brakes would do nothing and that I have already provided him with documentation that he requestedHe never emailed me back I have attached our email correspondence showing that he never responded to meI also attached the *** report indicating that the shop did not use lube on the brakes and the Jiffy Lube receipt so I can get a full refund On another note, the *** report indicated that new brakes were also recommended at the prior appointment, which mean that I had been driving the car for less than 15,miles at that time I should not have to put new brakes on my car at 15,milesNor 22,for that matterAdditionally, despite telling me they would order factory pads made for my car, they bought generic pads that wear down more quickly as wellAnother reason I would like a full refund on all brakes.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
[I was contacted by a manager who changed his offer from covering half of the costs I incurred having already made the repair to instead only offering a free future oil changeSeveral estimates confirmed that this damage was highly likely caused by a hand closing the hood - (not impossible as they suggest). *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
All documentation you requested was attached on my last response The documents included were the *** report, the bill and an itemized list of what was fixed, and the Jiffy lube bill for a full refund.
Regards,
*** ***

We have been working with the customer to resolve his issues. Thanks You, *** ***

This [redacted] certified...

mechanic did not perform any tests on the vehicle.  Knowing this there is no way he can know if there is any internal damage to the engine.  I know because I was standing in front of him when all he did was make sure the plug was on tight and there were no leaks.  The mechanic and experience at [redacted] of Watertown where a master tech also is [redacted] certified inspected the vehicle.  As an eye witness to what the person did to check the car at Jiffy Lube, I know he did not do any kind of tests to the car.  The manager told me that if I had any issues to get it checked out and if found with any issues they will file a claim and take care of it.  Why is now an issue to fix the car for a problem it did not have before and was caused by not having an oil filter on and no oil in the engine as well. Surely logic shows that running an engine dry causes internal parts to get damage as they produce friction with no lubrication on them, since it had no oil.

We would be happy refund the customer for Account #:[redacted]
in amount of $32.98. Please send invoice to this email address and we will reimburse. If this satisfies the customer , please close the case on Revdex.com.Thank You   [redacted]Jiffy Lube MC LLCDirector of Operations East Coast [redacted]

To whom it may concern,The [redacted] owned by the complaintant was examined and driven to our garage at [redacted]. The engine was examinedby an [redacted] certified mechanic and found to be in good condition. Therefore we must reject the claim.

Ms. [redacted],         Please provide your documented cost of the rear brake pads. This will be the amount offered for refund.  Thank You, [redacted]District ManagerJiffy Lube

Please see below, which is the Last response I received from Ms. [redacted] when I requested a detailed invoice. " Yes, I had to have my rear brakes replaced because of your shops poor work. I can send you a redacted receipt of the work to exclude the price, but what I included on the second page was a detailed report they did indicating that your shop did not use lube.  Furthermore, because the brakes were replaced, what would an inspection do? they are now correctly installed, thanks to [redacted]."  Please be advised, I cannot do anything further with this complaint until such documentation is provided. Sincerely, [redacted]District ManagerJiffy Lube

We do not believe the dent happened while being serviced at Jiffy Lube. To dent the hood with your fingers while closing is virtually impossible. We do not have cameras at the service centers!  We will make a goodwill offer to pay half for a paint less dent removal company to make the repairs....

We will consider the case closed regardless of the customer decision. Thanks for your time, [redacted]District ManagerJiffy Lube

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
What I paid at [redacted] for new rear brakes is not your business and has no effect on the issue at hand.  I am asking for a refund for your bad job and this only has to do with the money I paid to your shop  [redacted] charges over $800 for new brakes, hence why I initially visited your shop.   If you are not willing to give me a refund on the Jiffy Lube amount, please give me the information of your supervisor.  I will next contact the Massachusetts Attorney general office, and  report your company to the commonwealth.  Furthermore, I will be contacting [redacted] insurance to let them know that while the Jiffy Lube charged them for fixing my windshield, it is not fixed and there is still a crack. the Jiffy Lube presumably collected the money on this although they did not fix the windshield.  I initially did not care about this because it was not my money, but since you have been giving me such difficulty, I will be contacting them as well and letting them know the situation.  
Regards,
[redacted]

In response to [redacted];   Ms. [redacted] contacted the Store Manager [redacted] with the initial complaint (Brakes). [redacted] requested for Ms. [redacted] to bring her vehicle to the shop to inspect the brakes, which was denied by Ms. [redacted]. At this time [redacted]...

Contacted me, [redacted] the District Manager.  I contacted Ms. [redacted] and explained to her that we need to visually inspect her vehicle to confirm her complaint, which is the warranty process. This is when I offer to meet Ms. [redacted] at the service center to personally inspect and make any necessary repairs at no charge to her, she again refused. So, I then requested that she make an appointment with a garage of her choice and to let us know when, so we could inspect and confirm her complaint. After several weeks I received an email from Ms. [redacted] which included some paperwork for repairs made from her dealer. I was never contacted or offered any information to inspect her vehicle. In an attempt to just resolve this on going compliant,  I communicated with Ms. [redacted] requesting a more detailed invoice (Line item charges for the repairs her dealer made) and explained that I could not offer any refund until such documentation was provided. She again refused and to this day I have not received any such documentation from Ms. [redacted].                         Our concern is, that we serviced Ms. [redacted]'s brakes in June of 2016 and over 22,000 miles ago. We were not able to inspect to determine if  it was normal wear, faulty part or installation issue. We offer a warranty for the parts used during her service. After reviewing the paperwork she provide from her dealer, the only parts that were replaced were the rear brake pads, which still had several millimeters of pad service remaining (Stated on the documentation from her dealer). Because of this evidence we cannot meet Ms. [redacted]'s demand for a complete refund of the services we provided. I would gladly consider a refund for the cost of the rear brake pads should Ms. [redacted] provide me with the necessary information.     I appreciate your time in the matter. If I can be of further assistance, Please let me know! Sincerely,[redacted]District managerJiffy lube