Jiffy Lube of Indiana, LLC

Technician broke the dipstick in my car, Jiffy Lube said they would reimburse me for me having to purchase a new oneNever received a check I am still requesting the price of the new dipstick that I had to purchase when one of your technicians broke mine I had waited patiently for the last months waiting for your replyI would like the [redacted] within the next two weeks or I will be contacting the Revdex.com [redacted] Sent: Monday, November 09, at 9:PM From: sjbusch < [redacted] @usa.com> To: [redacted] @outlook.com Cc: [redacted] @jiflube.com, Bill < [redacted] @hotmail.com> Subject: RE: Fw: Receipt and photo On October 12th, I sent you the photo and receipts from where your technician has broke my dipstick and attempted to "fix" by screwing a screw into my dipstick tube I spoke with [redacted] and [redacted] regarding this I was told that I would be reimbursed for my oil change and the price of the new dipstick that I had to purchaseI have not received

TodayXXXXXXX I took my vehicle to Jiffy Lube located at [redacted] I initially brought my vehicle for a simple oil changeAbout minutes later my car was completedIn a matter of seconds my brake sensor reads low brake fluidI immediately stopped and put brake fluid in my vehicleBled my brakes for about minutesNo resolutionMy brake system was perfectly functioning before I took my car to this particular businessMy car only needed a oil changeWhen I finally arrived home after a total of minutes I lifted my vehicle on a jack to find that my brake line had been loosenedI called the business a total of threetimes their response was quotWe do not service brakes.quot But if that were so factual why would one if their technicians mention fixing my brakes Product_Or_Service: Conventional Oil change

I took my Kia Optima to get a rountine oil change on Jan21st on Jan 26th my car broke down..Had my vehicle towed to butler Kia for the service department to tell me the engine locked up and the oil went into the starter!!! Jiffy lube employee fail to change the oil filter as well as to put screws back into oil pan causing my vehicle to lock up!!! Jiffy lube send there adjuster out on the 27th and had their insurance co Travelers insurance co contact me!! They than tell me my car is a total loss!!! After calling the jiffy lube location speaking to one the workers he tells me that the assistant manager was not there and than I explain what happen the employee also tells me that "we never had anything like that happen!!! After speaking with the assistant manager [redacted] no sympathy or nothing!! He tells me he had to contact he district manager!!! Now I'm out of a vehicle, and still owe my finance co [redacted] I feel as if I need to be compensated for my vehicle!!! And the district manager

On 3-13-2016, I stopped in the Indianapolis location #for an oil change and was charged [redacted] Part of which was a [redacted] labor charge On 3-13-2016, I stopped in the Jiffy Lube store #in Southport In for an oil changeI upgraded to a synthetic oil, so I expected it to be a little moreDidn't receive vacuum services, window cleaning services, and bulb checksI left with some sticker shock when I noticed the bill was [redacted] and listing [redacted] as a labor chargeI have been taking all my family vehicles there for years and have never seen a [redacted] labor charge for an oil change

We have used Jiffy Lube for many years to have our car serviced and twice now have used the location on Pendleton Pike and have had issues with our servicesThe technicians not only placed a bad O ring on our car, but completely covered our under carriage in oil due to the o ring not being housed correctly, it caused ALL of the oil to drain immediately and also caused the Traction Sensor to go bad which also caused our entire traction system to disengage and now being told it will cost one thousand dollars to have fixedIt is absurd that we visibly stood and watched as technicians were under our hood all with perplexed looks on their facesIt shouldn't have taken us to drive to TN with ZERO oil in our car to realize that they had made a severe mistake** dollars later I had no oil in my car and now have an extra thousand dollars to shell out due to their negligenceWe even took the car back to the Jiffy Lube and they only said oh darn looks like we made a mistake and placed more

Passenger LED Headlight was supposed to be changedInstead it was broken and other parts were damaged as well
On or abt Feb.23,2016, I arrived at the Jiffy Lube at *** *** *** *** IN XXXXXI went there to get my passenger side headlight fixedI have LED headlights that turn pink when it's going out instead of going completely outWhen I arrived, African American guys were working that day that assisted meOne named *** and one named *** I explained to them what I needed done and asked the priceAfter inspecting my vehicle, a Buick Enclave, white in color, the worker stated they didn't carry my headlight at their storeHowever, He advised me to go to the Auto Zone down the street and purchase one from thereHe told me he would charge me *** dollars to install the headlightI immediately went to the Auto Zone and purchased the headlight for approx*** dollars plus taxI went back to the Jiffy Lube, (where I am a loyal customer espfor oil changes)to ge

On 3-13-2016, I stopped in the Indianapolis location #for an oil change and was charged *** Part of which was a *** labor charge
On 3-13-2016, I stopped in the Jiffy Lube store #in Southport In for an oil changeI upgraded to a synthetic oil, so I expected it to be a little moreDidn't receive vacuum services, window cleaning services, and bulb checksI left with some sticker shock when I noticed the bill was *** and listing *** as a labor chargeI have been taking all my family vehicles there for years and have never seen a *** labor charge for an oil change

On May went to have an oil change and my radiator flush,a few days went by my car started to overheat which had never did before,Call spoke with a person who verify his name was davonte,when I explain to him what was going on he laugh and said im not the manager and told me to call back.Call back a few days later spoke with a person explain to him the same thing he hung up on me when I call back I was told his name was Brandon who was actually the manager!!!

On Sunday January 7th I went to Jiffy Lube for an oil change and tire rotationI was advised by the manager that I didn't need blended oil because I had less than 75k miles on my carI waited hours+ and when I got into my car I noticed it was making a soundThe "change oil" notification light and the "tire low" notification were both on, as well as the engine lightI was advised that those lights would resolve as I drove away, that the car needed to 'run a little'I got about a block away and noticed my (previously silent) car was making a loud noise, and pulling to the rightAll lights remained illuminated and an "engine pressure" notification came on and went awayI called the location immediately, and drove right back per their instructionWhen I arrived the manager quickly moved me to the waiting area and advised me that she would "use the right oil" this time and change my oil for free, to just waitShe came back during that process and further advised me that the ca

oil filter housing cut during installationCaused oil leakHad to take it to another business to get repaired
Jiffy Lube changed the oil and filter on my Toyota on 6/8/days later, I noticed an oil leak from the engineI took it back to Jiffy Lube and had them check the issueThey told me it was a repair they could not make and suggested another business to take it to for repairAfter inspection by another business, it was discovered that it was a cut housing on the oil filter which happened when installedThey changed the filter and filled the oilI than took the bill and statement back to Jiffy Lube in Angola and showed them the evidence of their mistakeThe manager (***) gave me a written statement saying Jiffy Lube would refund the oil change and the repair work from the other businessI waited to hear from Jiffy Lube until 7/11(or 12)/and then I called the Corporation and spoke with their HRShe assured me that it would be mailed to my address on 8/14/I w

TodayXXXXXXX I took my vehicle to Jiffy Lube located at *** * *** *** I initially brought my vehicle for a simple oil changeAbout minutes later my car was completedIn a matter of seconds my brake sensor reads low brake fluidI immediately stopped and put brake fluid in my vehicleBled my brakes for about minutesNo resolutionMy brake system was perfectly functioning before I took my car to this particular businessMy car only needed a oil changeWhen I finally arrived home after a total of minutes I lifted my vehicle on a jack to find that my brake line had been loosenedI called the business a total of threetimes their response was quotWe do not service brakes.quot But if that were so factual why would one if their technicians mention fixing my brakes
Product_Or_Service: Conventional Oil change

Technician broke the dipstick in my car, Jiffy Lube said they would reimburse me for me having to purchase a new oneNever received a check
I am still requesting the price of the new dipstick that I had to purchase when one of your technicians broke mine I had waited patiently for the last months waiting for your replyI would like the *** within the next two weeks or I will be contacting the Revdex.com
*** ***
Sent: Monday, November 09, at 9:PM
From: sjbusch
To: ***@outlook.com
Cc: ***@jiflube.com, Bill
Subject: RE: Fw: Receipt and photo
On October 12th, I sent you the photo and receipts from where your technician has broke my dipstick and attempted to "fix" by screwing a screw into my dipstick tube I spoke with *** and *** regarding this I was told that I would be reimbursed for my oil change and the price of the new dipstick that I had to purchaseI have not received

A refund for services was promised in both verbal and written communication by the Jiffy Lube Director of guest services.The agreement was not honored
Attached you will find the receipt from Ramsey automotive Incdated on 9/9/
The service, which consisted of a computer diagnostic check on the engine was performed two days after my vehicle was serviced on 09/07/at the Jiffy Lube Oil- Oaklandon Store : Location #(XXX) XXX-XXXX*** ** *** *** *** INDIANAPOLIS, IN XXXXX-XXXXThe service agreed upon was a full service oil change which is suppose to include:
Change
Oil with up to five quarts of quality motor oil
Oil filter
Inspect Key Components:
Antifreeze/coolant reservoir levels
Engine air filtration system
Serpentine belts
Brake fluid level (in transparent reservoirs)
Wiper blades
Exterior lights
Chassis (lubricate when applicable)
Check and Fill:
Tire pressures
Transmission/transaxle fluid
Differential/transf

Lack of knowledge during my service lead a line to my master brake cylinder to be disconnected causing loss of brake fluid and brake failure
Work order number XXXXX
Date 09/26/at 12:pm
Invoice number XXXXXXX
On the date listed above I brought my vehicle in for a signature service oil change and a *** air filter cleaning the lube techs had to ask me the location of my oil filter because they could not find it and in moving my air filter housing and changing the oil filter they disconnected a line that connects to the master brake cylinder casing brake fluid loss then brake failure almost days later I had to have a brake service done and that's when I realized they didn't check or fill any of the fluids they are supposed to do as part of the signature service oil change I reached out to the company's corporate office and they have ignored my messages this is a serious issue that almost caused an accident not to mention I didn't get what I paid for I paid in cash and wo

I have taken my vehicle Honda Accord to this location since I purchased it to have the oil changed every thousand miles as well as service on my transmission including other small servicesMy last visit the manager reported to me that I had a oil leaka short time later the oil pressure gauge lite in my instrument panel came onI replaced the valve cover gasket as I thought that was the problemThe oil pressure lite stayed onAfter a week of losing a quart of oil a day (sometimes more), I checked the oil every day, I decided to take the car to a certified mechanic to have It checked out He found that the filter had not been changed, that the filter was not screwed on (it was lose) and it had been damaged when the service technican attempted to take it off The oil filter was leaking at the connection, and a puncture in the filter at the baseI have the filter as well as photos of it leaking given to me by the mechanicAlso the oil pressure guage itself was bent

I took my Kia Optima to get a rountine oil change on Jan21st on Jan 26th my car broke down..Had my vehicle towed to butler Kia for the service department to tell me the engine locked up and the oil went into the starter!!! Jiffy lube employee fail to change the oil filter as well as to put screws back into oil pan causing my vehicle to lock up!!! Jiffy lube send there adjuster out on the 27th and had their insurance co Travelers insurance co contact me!! They than tell me my car is a total loss!!! After calling the jiffy lube location speaking to one the workers he tells me that the assistant manager was not there and than I explain what happen the employee also tells me that "we never had anything like that happen!!! After speaking with the assistant manager *** no sympathy or nothing!! He tells me he had to contact he district manager!!! Now I'm out of a vehicle, and still owe my finance co *** I feel as if I need to be compensated for my vehicle!!! And the district manager

I received an oil change, I complained about the cost, the gentleman assisted me with that matter after paying the bill the the labor was *** I called the the company XXX XXX XXXX afterwards I spoke to Ms.*** Copenhagen extension *** she asked for my info, it was given to her, she stated that she will forward me VIP cards, refund me *** that she will forward it to me the same week.I have been calling her several times, she still does not answer nor return my callI called, left a message at extension *** at *** noon again nothing Up to this date no return call nor reply from our conversation Also there was a promotion going on that there will for a percent off with Shell gas station all is needed is once you sign up for it print out the confirmation code, present it to the gas station of shellI showed the attendance the # PZLXXXXXXXDJ they refused itI went to Jiffy to ask what else is needed, the gentleman stated he did not know My work order

I visited Jiffy Lube on a lunch break to get an oil change, drove there with operable brakes My car was driven into and out of the bay by a Jiffy Lube technician and upon driving off I realized that I had no brake pad pressure (i.eno brake!) I was initially told by Josh and the technician that worked on my car that the brakes were fine when it was driven out of the bayAfter asking several times how I could have brakes when I came into the shop and not have break after I leaveI was then told by the AsstManager Josh (who said his last name wasn't important) that my brake line had broken in Jiffy Lube's care and it was a fluke accident and that there was nothing he could do for me After having already sending me into the community without breaks, he suggested I drive the unsafe vehicle to a different Jiffy Lube that would be able to repair the brake line Unsatisfied with his suggestion I began to ask him more questions regarding how this fluke accident could have happened

On 11/17/18, my husband took our car to Jiffy Lube on Broadway in Merrillville, INMy husband got out of the car, gave the employee the key and proceeded to go inside as directed to wait for the car repairsThe oil change was completed, my husband paid for the services and got in the carAs soon as he got in the car and put the car in gear, he heard a loud noise coming from the exhaust (which there was no sound, prior to arriving)He immediately called over a manager and the manager told him the noise was coming from the engine, my husband disagreedThey looked under the hood and realized it was not coming from under the hoodMy husband told them it sounded like it was coming from underneath the carThey proceeded to look under the car and then they invited my husband down to look under the car and they informed him that the bolts had pulled apartMind you, the bolts were not pulled apart upon arriving to Jiffy LubeThe manager told my husband that he could not fix it the

On 10/14/I went to this Jiffy Lube to have my oil and filter changed, which I assumed was completed, as I paid *** for the service The next morning, I noticed oil on my garage floor, which apparently leaked from my SUV The oil appeared to be dirty, so I wondered if I was ripped off by the service techs at Jiffy Lube Upon closer inspection, I noticed that the oil filter had not be changed, because my previous oil change was at the dealership The dealership used a Nissan brand oil filter I immediately drove to Jiffy Lube and spoke to the Manager *** who apologized and promised a full refund I checked my account a week later NO REFUND So, I called and spoke to *** again, and he again apologized, and stated that the refund would be processed and that I would receive a letter in the mail I checked my account again today, and I still have not received the REFUND
Product_Or_Service: Oil and Filter Change