Jiffy Lube #

I have talked with different transmission specialist and both of them have said that there is no way Jiffy Lube doing a light check could have damaged the transmission Customer claims that utmost have been forced into gear while at the shop At no time did we try to back the vehicle up in any way so the transmission could have been broke prior to the service or at Wal-Mart

Response:We do have an ASE accredited training program that all employees are certified in on a yearly basis.Sent on: 11/10/12:20:PMSent by:

After a discussion with this customer we have decided to refund the customer the money for the service and the tire replacementOur goal is to make every customer satisfied with their service Thank you, Tim G [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response sent by MrF [redacted] in reference to complaint ID [redacted] ; a check in the amount of $arrived at my home in today's mailI am satisfied that the matter has been properly resolved to my satisfactionPlease accept my sincere thanks for your assistance Regards, [redacted]

From: Jiffy Lube Store [redacted] [mailto: [redacted] ] Sent: Tuesday, August 04, 9:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] They issue with [redacted] has been resolved and will continue to be a valued customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, and will let the Revdex.com know whether or not I have a response from this business Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] P.SI have no copies of Van receipts on computer but have hard copies in handDO I HAVE TO SCAN AND SUBMIT HERE OR TAKE TO JIFFY LUBE?

It is always unfortunate to have a dissatisfied client In this matter, the client arrived very late, a half hour, for a previously scheduled hour appointment Our policy regarding late arrivals is posted clearly in our office When it was explained that allowing this client her full hour long appointment would interfere with other clients she became confrontational and disruptive Certainly, we try to provide excellent customer service but we can not do so at the expense of all those who were scheduled after her We offered to reschedule and she refused At that point, there is very little that can be done to resolve her issueWe appreciate that she was disappointed and wish her the best of luck with a different provider

Initial Business Response / [redacted] (1000, 14, 2015/11/03) */ We paid Subaru dealership $to replace transmission fluid that was inadvertently drained He was also paid $for his inconveniences on October 3rdHe told Charlie he was satisfied with that amount Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) They met the minimum requirementsIt is not a business that I will use again, nor will I recommend them for any serviceI will also not go to the dealer they brought my vehicle to, as it had a series of issues after it left there as well

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:November 13, 2014Dear [redacted] :Following is my response to MsDora M [redacted] 's response as the owner of Jiffy Lube #***, dated November 5, 2014.| reject Jiffy Lube's contention that they are not at fault in this caseThe fact that I cannot even read the warranty information they provided notwithstanding, Maryland State Law maintains consumer protections in the form of both an implied warranty of merchantability, and an implied warranty of fitness for a particular purposeIt is under these State Laws that I am seeking financial relief and compensation for the repair/replacement of my transmission that they ruinedRegarding Jiffy Lube's statements about the type of transmission fluid used, those statements are both inconsistent and incorrect.The inconsistency stems from the fact that on my original Jiffy Lube Service History Report # [redacted] , dated 5/28/(attached), Jiffy Lube stated in writing that they used [redacted] transmission fluid in my vehicle, and then, in their November th response to you, stated that they used [redacted] transmission fluid in my vehicle [redacted] and [redacted] are two DIFFERENT fluids, and not interchangeable(And neither of these fluids is recommended for use in my vehicle -- see attached [redacted] Parts and Service Bulletin dated November 20, (the “Bulletin”)Jiffy Lube's Electronic Service Manual (the “ESM”) OEM specification for my vehicle is incorrectAccording to their statements, their ESM, specifies [redacted] fluid for my [redacted] [redacted] transmission fluid is to be used ONLY in [redacted] Hybrid vehicles, which have a special eCVT transaxle (see attached Bulletin)My vehicle is not a hybridThe OEM specification for my [redacted] 2.5S 4-door sedan, with a CVT transmission is stated on the attached Bulletin as well as on page 9-of my owner's manual (also attached)Both sources clearly state that [redacted] CVT Fluid NS-is the ONLY fluid that can be used in my vehicle [redacted] fluid – or any similar product produced by Warren Oil Company/Coastal is not fit for use in my car.Further, the Warren Oil Company “evidence” they gave me on October 11, 2014, and that's attached to their response, is an egregious example of “smoke and mirrors”That document simply states that Warren Oil Company makes oils that can be used in those various applications — not to which particular model years or vehicles those applications applyGeneric statements about these “multipurpose motor oils are misleadingIn fact, the attached Warren Oil/Coastal Product Data Sheet contradicts Jiffy Lube's “evidence”, and PROVES that the oil Jiffy Lube claims to have used in my vehicle IS NOT fit for use in CVT transmissions(See highlighted Warren Oil/Coastal Product Data Sheets attached)Finally, since MrJ [redacted] brought up the fact that I returned to Jiffy Lube # [redacted] the following day, I'd like to explain this furtherHis claim that there were no issues of engine malfunction at that time is not trueThe ONLY reason I brought my car back to Jiffy Lube that day, was because my car broke down that morningOn the morning following my May 28" services at Jiffy Lube, and while driving to work, my car began sputtering and shut itself offThe car was completely disabledI was forced to call a tow truck and TOW my car back to Jiffy LubeMrJ [redacted] writes as if I voluntarily came back to Jiffy Lube, which is not the case – I was forced to return, due to my car being disabledWhen I arrived at Jiffy Lube # [redacted] that morning, a mechanic looked at my car, and made some unknown repairs, and the car started back upIt seemed to run fine until the September 12" incidentWhen I visited the store the last time on October 11, 2014, I showed MrJustin J [redacted] my owner's manual which clearly called for [redacted] NS-fluidHe stated that his "system”, the ESM, stated that the [redacted] fluid was the correct fluid for my vehicle (contrary to my owner's manual), and that the fluids were essentially the same, and could be used in place of one anotherAccording to [redacted] , the two fluids are vastly different in composition and are NOT interchangeableI showed MrJ [redacted] the Material Safety Data Sheet for the [redacted] NS-fluid, and asked him to produce a similar sheet for the fluid they used in my vehicleHe thumbed through a book for a few minutes, but was unable to produce the MSDS sheet for the product they used (and continue to sell.)On May 28, 2014, I came into Jiffy Lube for an oil change onlyAfter asking for the oil change, Jiffy Lube then recommended that I have both transmission and engine coolant services performed at that timewas under the impression that Jiffy Lube would recommend and use only services and fluids that were appropriate and fit for use in my particular vehicleClearly, by their own admission, this was not the caseJiffy Lube stated that the OEM specification for my vehicle is [redacted] fluidAccording to EVERY online source I've researched as well as the attached Bulletin, I challenge Jiffy Lube or the Revdex.com to show me where (other than their clearly flawed Electronic Service Manual), that [redacted] fluid is acceptable/fit for use in a [redacted] (non-Hybrid) CVT transmissionIn selling me this transmission service, Jiffy Lube made a basic promise that the goods sold and the services performed would do no harm, and would do what they were supposed to do, and that there is nothing significantly wrong with themMaryland law says that merchants make this promise automatically every time they sell a product or perform a service they are in business to sell or provide.Therefore, again, I reject Jiffy Lube's assertion that they are not at fault in this caseThey clearly put the wrong fluid in my car, leading to the damaged transmissionAS to the time it took for my car to malfunction, it's entirely reasonable that it may take a few months for the wrong fluid viscosity, coefficient of friction, density, or chemical makeup to take such an effect Sincerely [redacted]

To whom it may concern : In Regards to the matter of Complaint # [redacted] , involving customer ( [redacted] ) , After going online , I did not see this case anywhere on site With this being said , We here at Jiffy Lube have Refunded [redacted] in the amount of $and sent check to the address on file , on the date of 01/27/ We appreciate your help and apologize of any inconvenience pertaining to this matter Sincerely , [redacted] ( District Manager ) Jiffy Lube M.C.LLC

I apologize for all the inconvenience this has causedI sent an employee to Southern Oregon Subaru Monday April 18th 2016, to check on progress of your vehicle repair and to confirm us paying the $for the transmission and the $for the axel replacement upon completion of work and satisfactory of ownerBryant K***, service manager of 808, advised us that you had picked up the vehicle and the bill was paid in fullMr [redacted] would not share information on what was done in the shop or what price was finally paidJust that it was paid for and delivered to the customerWe are assuming you are happy with your repair and car is operating as desiredWe have a check here for $and preparing to mail to you at [redacted] , OR Please advise us if this is a correct address to send check toAgain sorry for all the inconvenience this has causedSincerely, Dale EF* ***please see attached***

Complaint: [redacted] I am rejecting this response because:this is not my case and I have several voicemails from the district manager trying to reach me I have nothing to say to him he was supposed to fix this weeks ago and never did I want a refund of what I'm asking so that I can get my car fixed thank you Regards, [redacted]

To Revdex.com From Jiffy Lube Grants Pass We have no record of this customer in our files or a vehicle under owners name in our computer [redacted] There is no auto info included in this complaint would need a license plate or year make model of carAn exact date they were here at Jiffy Lube would help thanks

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Jiffy Lube #regarding complaint ID [redacted] Regards, [redacted]