Jiffy on Demand Reviews (%countItem)
Jiffy on Demand Rating
Address: 90 Tycos Dr, North York, Ontario, Canada, M6B 1V9
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Address: 90 Tycos Dr, North York, Ontario, Canada, M6B 1V9
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I got a service job done by Jiffy just over a month ago. The repair was done very quickly and I was charged a reasonable price. About half an hour into using my repaired appliance, it started making an unusual clunking sound. I contacted Jiffy immediately. A week later the repair person came by, diagnosed the "problem", performed the "repairs" without informing me of what was going on and then charged me an extra $80. Not impressed! About half an hour after the repair person left, I start the machine again, and it makes that same clunking sound. I immediately contact Jiffy and tell them what happened. They said they would look into it. I'm not sure what that meant but the only response back I have received was from the repair person telling me it was my machine and I would have to put in more money to get it to stop making that sound.
While initially impressed, I won't use their services again. I think the Jiffy concept is a good one but they don't stand behind their contracter's work or hold them accountable.
Nikki,
Thank you for taking the time to provide your feedback. We are sorry to hear you had a poor experience. I was not able to find the communication you were referring but would be happy to review your case and come to a fair resolution.
If you can email ***@jiffyondemand.com we can open a case to review.
Thank you,
Jiffy Team
On Feb 8, I scheduled online an appointment for caulk repair and paint work for my tub and provided my credit card number. I give 1 star for easy booking on line because of the instant response to which category. Soon after, I received an email confirmation for Scott for Feb 19 @ 10 am.
On Feb 12, I got a phone message to ask about caulk colour and some confusion about the appointment date. I responded by email and spoke with Scott and texted him pictures from Feb 12-14. There was no response on email or text - no questions or concerns expressed.
On Feb 19 at 9:59 am, Scott sends me a message on the website and ask about caulk colour again with no concerns about the scheduled time - 10 am. After responding, I realize there is no point in proceeding with this already terrible start so asked that my credit card does not get put through.
If you are looking for great service, this is NOT a dependable place. There seems to be something awfully wrong with the schedulling and time estimate of other jobs and reponse to express concerns before the scheduled date and time.
Melain, thank you for allowing us the chance to respond. I have looked into your account and our inbox but do not see any email advising your conners. We would have appreciated the chance to resolve this for you.
Jiffy is a platform that allows users and Pros to connect without the hassle as the rate is pre-set and you choose the time/date you need the appointment. IF there is a Pro available, they accept your request and come ready to do the job.
Your request: Feb. 19, 2019 (morning) and Scott accepted this for Tue, Feb 19, 2019 arrival between 10:00 AM - 11:00 AM.
I have opened this job with Scott and see he reached out 4 times and you did not respond to his messages in the Jiffy chat.
See 4 messages sent in the chat with no response from Melain:
Message 1 - Hey Melain, I'm Scott your Jiffy Pro. Let me know if there are any more job details you want to go over before our appointment.
Message 2 - I'm on my way soon Melain. Can you tell me what colour your tub and caulking are?
Message 3 - Can you let me know if you got my messages Melain. I left you a phone message too. I don't want to come to do your job until you confirm that you are still Ok with me coming this morning.
Message 4 - Hi Melain. Sorry about the two previous messages from last Tuesday. I had the wrong week. Are we still on for this morning? Can you tell me what colour the caulking is that I need to replace.
--
As you can see Scott attempted to reach out with no response from you. I am always happy to review anything else or answer any other questions you may have about this or booking a future job with Jiffy.
Thanks,
Jiffy Team :)
The email confirmation dated Feb 8 for the appointment on Feb 19 at 10 am indicated an email address and a telephone number so not sure why I would use the jiffy chat to communicate with Scott. The jiffy chat is not easy to use considering email and telephone number are two better easier options.
Following are the two emails I sent to ***@***.com dated Feb 12 and Feb 13 when I received the telephone message from Scott. As mentioned, I spoke with Scott and texted him pictures on Feb 14. I did not get any responses concerning any issues or re-scheduling until Feb 19 at 9:59 am and it was concerning caulk colour. The re-scheduling request to 11 am - 12 pm was not indicated until a text at 10:20 am.
At 10:05 am on Feb 19, I went on-line on the jiffy website to give jiffy a chance to resolve and comment on this which resulted for this to be cancelled because I realize there is no point in proceeding with this terrible start. The email confirmation does not clearly indicate that Scott would arrive anytime between 10-11 am. It simply states that Scott will be there between 10 am to 11 am and this implies that he will arrive and be there at 10 am and finish the job at 11 am.
I ask that Jiffy sort out this scheduling issue and improve communication processes and only send out pros that are dependable. IF something goes wrong and it has been expressed on-line on the Jiffy website then staff are able to quickly offer help that meets the customer's immediate needs and turn it around quickly so that customer can walk away with the primary need met which in this case is a good caulk and repair job complete. I hope this review provides feedback that is useful to improving Jiffy on Demand.
Forwarded message
From: Melain C
Date: Wed, Feb 13, 2019 at 7:24 PM
Subject: Re: Feb 19
To:
Hello
My caulk colour is white. Please buzz me on Tuesday at 10 am under my last name so I can buzz you in.
Thanks
Melain
On Feb 12, 2019 2:28 PM, "Melain C" wrote:
Hi, I received a phone message for today but the work is for next Tuesday - Feb 19.
See you next Tuesday.
Thanks
Melain
Had Jiffy come out a few weeks back to clean my gutters, Was quoted about $120 for the job. The guy arrived 8 hours early, and by the time he was finished, I was billed $245, with the price changing 3 times in the 45 minutes he was there. Yes, they were dirty, but the $245 should have been quoted before he started the work, so that I could have made the decision whether or not to proceed. Never again.
Bob M.
Hi Robert / Revdex.com! I can see that I have spoken to you (client) about this and suggested an offer to resolve this issue about a month ago and I did not get a response.
The cost for an eaves cleaning is $115 based on $2,500 sqft house, two-storeys or less, no tricky rooflines.
If it's outside of these parameters, your pro will advise you of the additional cost, and get your go ahead prior to proceeding. There's of course no charge if you decide not to go ahead.
This cost and advisory is listed on our rate card before booking a job. We are always happy to resolve or explain further.
Please feel free to respond to my last email sent about a month ago.
Thanks,
Jiffy Team
After further discussions with the Jiffy Customer Service Team, I am now satisfied that the complaint has been fully resolved. Thank you, Bob M.
I used Jiffy on Demand for an electrician to fix what I thought were two faulty outlets in my recently rewired kitchen. The electrician booked a one hour time slot (between 3 and 4 pm) and came closer to 4:30. I actually thought he wasn't going to show. He walked in, hit the reset button on the outlet and it was fixed. Shame on me for being so stupid as to not have tried that. He didn't need to do any electrical work at all. Jiffy on Demand then charged me for 2 hours of work. A total of $203 for what turned out to be no actual electrical work. When I protested this complete crazy amount for no actual work, they responded that it doesn't matter I still owe for 2 hours of work. So, despite being booked for up to one hour of work, being late and then not needing to do anything they charged me for 2 hours.
Hey Michael,
Totally understand it's frustrating - will try to better explain how our rates (and all other service company's rates) work; The electrician sets off 2 hours of his schedule for potential work, and they're not necessarily able to quickly pickup another nearby job to fill in the time set aside for your appointment if yours ends up being super quick. They also spend time to travel to/from your location.
We're happy to have you as a customer, but do want to give full disclosure that in fairness to the trades, we honour our rate card that they agree to when taking on your job. For electrical, this rate card is $90 per hour with a $180 job minimum, meaning that any job up to 2 hours is billed at $180+tax.
An electrician was called to troubleshoot the issue because of their expertise. With the use of testing equipment and knowledge and experience, they figure things out. Sometimes that happens in a relatively short time and other times it takes longer (even hours).
Feel free to reach out with any other concerns and we would be happy to help!
Jerry from Jiffy
. Booked a service via web, easy convenient and I was confirmed for Monday 8 AM. I took the day off for this and no one showed up, not even a phone call/email so I sent them an email to ***@jiffyondemandcom complaining about this issue, their response was to cancel the job.