Sign in

Jiffy Plumbing & Heating, Inc

Sharing is caring! Have something to share about Jiffy Plumbing & Heating, Inc? Use RevDex to write a review
Reviews Jiffy Plumbing & Heating, Inc

Jiffy Plumbing & Heating, Inc Reviews (24)

Re: *** ***
*** *** **">*** ** ***
To whom it may concern:
Please allow this letter to affirm that *** was reached in regards to the complaint that was sent into the Revdex.comWhile on the phone with Revdex.com representative *** *** the client affirmed that our mechanic had made everything work correctly at his house and that he had paid his bill in fullWe now consider this complaint successfully resolved
Sincerely,
*** ***
Customer Relations Mgr
______________________________________

Dear *** ***:
Please allow this letter to respond to the complaint of *** *** ***r (ID number *** *** ** )After two weeks trying to contact *** *** we were able to go into her home and rewire the control circuit
In a later visit, our mechanic observed that her water heater holding
tank was split at a factory weld jointHe showed *** *** this problemIt is apparent to any observer that we could not
have caused this problemWhile we value her as a client, and are happy
to do the labor portion of this at the deepest possible discount, we do
not feel that we should have to take the burden of this expense when it
was in no way shape or form caused by Jiffy personnel.
Thank you for
your consideration of this matter and for your help in getting it resolvedWe will be happy to go to arbitration if that is possibleKind Regards,
Customer Relations Dept

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there are many untrue statements in this replyMy carpet is now well wornMy carpet was installed in by Bill's carpet. It is a very light gray, medium grade carpet in a house that I live in alone. There is not much wear an tear on my carpet except in the hallway between the living room and dining room. My carpet has been kept up well and as you will see from the attached pictures, cleaned nicely after their repair person left it a mess
I have no return calls from Jiffy on either my cell or house phone both of which have caller ID. Both my home and cell phone along with my email address were all listed on the original estimate document produced by their company. My cell phone sits on my desk plugged in all day while I am at work at the University of *** This was the number that they contacted me on during the installation of my hot water heater and furnace, yet no one with the exception of Vincent and John Luke SrThe person Jeff C*** who stated and noted that he called me spoke to me only once that can remember and that was the day of my sister-in-laws funeral when he proceeded to raise his voice and accuse me of wanting more than he felt I was entitled to.
I have indeed responded to every call that I have received from Jiffy although I cannot say that it would have been the same day as it depends on the demands of work.
This is truly not correct, I have never asked that the hall carpet in my home be replaced, my only concern was of the double quarter size burn in the dining roomI only file my complaint with the Revdex.com as I had tried and not heard from Jiffy for several weeks. MrJohn L*** **himself has stated that he let the ball drop on this situation. I believe I have been more than patient with Jiffy. Tomorrow will be the day mark from my initial complaint. How long did they think I should have waited before getting a neutral party involved?
They are saying that this is a dime size problem, but as you can see from my picture it is the size of two quarters
I take offense to being address as "this women", as "this company" had no problem processing my payment for $nor did they have of the additional $for the air conditioning repair that I had done not even a week after this incident
Jiffy has never requested entrance into my homeI welcome Jiffy to come and inspect the damage done by their person it is only fair. I also have no issue with the Revdex.com accompanying them to my home. I work Monday through Friday until 5:30pm, so if they would like to come out after working hours or on weekends I do not have an issue. I will not waste my accrued leave for the repair/replacement as I already lost three days this year while they did the replacement of the furnace and hot water heaterI resent the implications of this company that I am someone who is trying to take them for something. If their worker had some integrity he would have notified both me and his supervisor that he had burnt the carpet instead he dirtied the area in hopes that it would go unnoticed. I regret my decision to use this company
Regards,
*** ***

While we regret the
inconvenience caused to our customer, we respectfully note that he has a sewer
problem, not caused in any way by usHe
needs his yard dug up and his sewer
replaced, and in our view he does not want to pay a fair price for the workOur
service plumber mis-priced this job, and we could not come to ultimate terms
with this customer. He expects us to
honor a quote given by
We were indeed called out late on a Friday
evening to snake the sewerIn the course of the work, a discussion ensued
between our mechanic the customer about the necessary dig upThis would
involve digging up the driveway and significant part of the front yardOur
plumber, who carries with him contract forms in order to write work orders to
replace water heaters and minor piping, etcHe had no business discussing a
job of this complexity with the customer but nevertheless he didThis was our
mistake, that is, to have a junior, unqualified service night plumber mis-quote
the job. But this is not a pretext for
“gotcha” contracting on the part of the customer as much as he wishes this to
be so
Ordinarily the night plumber would turn the lead
over to the estimating dept., to have the work and scope and pricing properly evaluated. At that late hour, he could not reach a
supervisor and tried pricing as he saw the job a hand dig Actually, the job required a backhoe ($1,
our cost) and would have involved digging a four foot wide ditch about to
feet and breaking up the driveway, then replacing the pipe and repairing the
driveway Several men would take several
days to do this job Special safety
equipment would be required to prevent the ditch from caving in and crushing
workers A permit would be pulled and
inspection held with civic authority Once
the inspection passed, the earth would be put back and yard re-landscaped. The $3,proposal (unsigned by him) was well
below our cost. Our contract Terms and
Conditions state clearly: “Commencement and continuance of all work is
subject to field supervisor’s approval.”
When we
offered a job do the job at slightly above cost, the customer offered us an
extra thousand dollars onlyWhen we did not take it he generated this
complaint, as he did with Angie’s List where we maintain an “A” rating
We regret any inconvenience caused to the
customer by our mis-quoteAt the same time, it should be known that we were
within our rights in not performing the job and we believe we treated him
fairly once the mistake was knownWe offer him to get other prices and then it
is likely we will still do it for less for himJiffy Plumbing & Heating, Inc. Customer Relations Department

Dear Mr***: April 18, 2016Please allow this letter to serve as a response of your request.While we appreciate Mr***'s feedback, and we are certainly willing to reduce the job to please our customer if that's what it takes, please allow us
to set the record straight on a couple of points that we believe he is a little bit off base onFirst, we know of no plumber who is able to charge $an hourPlumbing compensation often approaches $an hour after matching taxes and benefits are consideredFor us to retain good people we do pay matching taxes and benefitsSo it was not a $an hour man who came and did that job for him. Second he says that quote the job is considered “a small job and quote and it take minutes to complete”I don't know who he consulted or upon whose authority it is called a small job, but it is no small job to field a professional Plumbing truck with a trained technician, insurance, parts to perform to work for $an hourThere was time taken in setting up this job and in procuring parts.
Water is under pressure alwaysWe must guarantee that no leak erupts on our work and we are responsible for the expenses if it doesNo small job that there was time unseen by customer taken to drive to and from his houseHe asserts that we were there minutes; our technician remembers being there closer to a half an hour in-home time not including the set up and travel time.
As to us not calling back, we don’t typically constrain ourselves by saying “by 2pm” etc(we serve within a given window, e.g., to 8.)We did call back and offered $back, which the customer has declined.______________________________Allan LPresident Jiffy Plumbing, Heating & Cooling*** *** ***.Hyattsville MD 20781###-###-####

Jiffy arrived while I was putting my daughter down for a napThey did not wait more a few minutesJiffy rescheduled a date and time to arrive at my residence between or and at a later dateI called them at 11:only to find out they had scheduled the tech for an entirely different dateThe person on the phone, while professional, was entirely unapologeticI've come to realize that they have charged me a $missed appointment fee, despite having misscheduled their own technician and forced me to take two days off of work

Dear Mr. [redacted]:
Please allow this letter
to respond to the complaint of [redacted] (ID #[redacted])....


We have reviewed her
complaint. Although we had to buy both the available cartridges and the
one that fit her diverter. What we did not provide her with was an adequate
solution for your problem.
We offered to send another technician
to help, at no charge; that's more familiar with water pressure. Ms. [redacted]
declined, as was her right.
As such we have arranged to
refund all of her money. As this is written Friday January 31st,
$165 payment has been refunded to her credit card.
We appreciate and
value Ms. [redacted] as a client and hope we have satisfied her needs.
 Jiffy does not feel that this complaint
should adversely affect our Revdex.com grade rating. 
Sincerely,
Jiffy Customer Relations
Dept.

Please allow this letter to respond to the complaint of [redacted]. We did a job at her home on August 28th 2014.
After the job was over, she called and sent a picture of a
burn mark on her well-worn carpet. This burn mark looked...

as though it could be
from our soldering torch.
I first became aware of the call when she called and said
that she called and complained about it and she said that nobody from Jiffy had
done anything. I told her I would look into it.
Then I spoke the HVAC departmental foreman Jeff C[redacted]. He
told me that he had reached out twice to her, and showed me the notations on
his file from her job where he had tried to call her twice and left messages
that were un-returned.
Then I left a message for her, which also went un-returned.
Days later, [redacted] called in through the switchboard,
telling the secretary the story anew, and again that we were being unresponsive
when in fact she was not returning our calls. 
In her letter, she calls this “going back and forth.”
I took that call, and told her that we were planning on
sending a professional carpet company out to inspect the carpet with an eye
towards seeing if it can be repaired.   She said she didn't think that that would
work, and that she thought she’d need all new carpet throughout the hall and
the adjoining room, but we could do try. 
When we attempted to contact her to do this, she again did not answer,
and now the Revdex.com gets this complaint.
Her letter addresses both that we have been in touch
multiple times and that she is trying to get all new carpet.  This is not reasonable for a dime-sized
problem.  We feel that she is trying to
use the Revdex.com to leverage her complaint into getting more than
would be reasonable.  In any case, we
stand by to make right with this woman and are just awaiting a time when we can
go into our house and look at the damage towards patching it by a professional
company.  The Revdex.com is welcome to accompany
us.
We are happy to inspect the damage, but we have not even
been allowed to inspect the damage or have it looked at by a professional.
We will not just outright give this customer all-new carpet
in her “quite large” room the make her “whole.” 
When and if we are allowed to see the damage we feel that this complaint
will progress towards resolution.  We are
still at step one because we haven’t been allowed in yet.
We do not feel that this complaint should adversely affect
our Revdex.com letter grade rating.
Best Regards,
Customer Relations Dept.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It does not address the fact that: 1) the zone controller operated fine until I had the system serviced , 2) after I had the system serviced on October 18 the boiler and water tank were both leaking and the zone controller was no longer operable, 3) I was billed for work on the boiler that wasn't necessary 4) technician report from November 4 says the system was working fine but after a call for no hot water again, the technician came on November 11 and charged me for servicing the water tank, 4) I called Jiffy on November 25 saying there was no hot water and did not receive a call back from them until Tuesday December 2 at which time I told them I would be out of town until December 9.
I am still seeking reimbursement for work that was not authorized/necessary on the boiler, water tank, and zone controller, and replacement of the water tank which only started to leak after Jiffy serviced the system when I had to leave them here alone on October 18 after being told by the dispatcher that they were on their way on October 17.
Regards,
[redacted]

Re: [redacted]
 
 
To whom it may concern:
 
This letter will address the desired settlement from **. [redacted]. Jiffy would be willing to pay 50% of the portable restroom unit cost. We will also refund the fee that we charged for the initial diagnosis. Last, we do not know the nature of his third complaint as we did no work in his kitchen, but our belief is that after talking to the plumber that this item would be worth no more than $25. Therefore, the sum of $100.40 plus $450 plus $25, or $575.50, is our offer for settlement with **. [redacted], provided he provides us with a letter that his complaint has been fully and satisfactorily resolved once and for all.
 
 
Sincerely,
 
[redacted]
Customer Relations Mgr.

Dear [redacted]:
Please
allow this letter to respond to the...

complaint of [redacted] (ID
#[redacted]). After two (2) weeks of unsuccessful attempts to contact [redacted], she finally responded; we sent our technician, Ron S[redacted], to her
residence on Tuesday 12/9/14 where he rewired the zone controller to
control the heat & hot water independently. The technician also
found that her water heater requires replacement. As the labor warranty
had expired, but the manufacturer’s warranty still applied she was given
a quote for the replacement labor.
We appreciate and value [redacted] as a client and hope we have satisfied her needs.  Jiffy does not feel that this complaint should adversely affect our Revdex.com grade rating. 
Sincerely,
Jiffy Customer Relations Dept.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Please See Below
RE:  03-18-2016 Dispute
Thank you for your response. I appreciate your offer to reduce the charge but there are some things in your response that I would like to address and hopefully provide some clarification. First, in my dispute, I stated: I discovered that the average cost per hour for a plumber to complete the job that was performed at my house range from $45 to $150 per hour. As a customer, I am specifically talking about the job itself. I never said or implied that I should pay $45.00. In fact, in the last statement in my dispute I said that I am willing to pay Jiffy Plumbing and Heating a reduce cost of $150.00. This cost does not include overhead cost that is incurred by the company.
 
I don’t quite know what Jiffy plumbing is saying when they wrote, “Second he says that quote the job is considered “a small job and quote and it take 15 minutes to complete”.” Nevertheless, I will try to do my best to respond. I believe what Jiffy Plumbing and Heating is referring to is when I said: I discovered that the average cost per hour for a plumber to complete the job that their employee performed at my house range from $45 to $150 per hour. I am talking about the cost of a small job like replacing the cartridge in a bathtub faucet, the type job their employee performed at my house. Please do not confuse a simple task with a major plumbing job. I believe we both know there is a difference.
 
Yes, I did say it was a small job. It should not take much to determine what is considered a small job. Such as replacing a cartridge in a bathtub faucet as oppose to replacing a sump pump or repairing a bathtub leak from the second floor to the first floor. I had those two jobs done last year. Both jobs took more than an hour to complete and the cost for the bathtub leak was $350.00 and that was a much difficult job than fixing a simple leaky bathtub faucet. The plumbers who did the work also had a truck with parts on it to do their job; and they knew their job and did it well.
 
At this point I must reiterate I am not implying, nor am I suggesting, that I should pay $45.00 for the work performed at my house by Jiffy Plumbing and Heating. Also, I am not saying that all plumbing jobs are 45.00 an hour. So I will appreciate if Jiffy Plumbing and Heating stop focusing on $45 an hour. It seems as if they are trying to build a case that is irrelevant to resolving the issue at hand.
 
I know that most plumbing companies guarantee their work and they should. The bathtub leak from the second floor to the first floor and the sump pump replacement I mentioned above were also guaranteed work. As far as “time unseen by customer taken to drive to and from his house”, I was told by Jiffy Plumbing and Heating that there was no trip charge.  Please correct me if I am wrong, but it seems deceptive to tell potential customer there is no trip charge then include it in the total cost of the job. In addition, I did not assert that Jiffy Plumbing was at my house 15 minutes. I simply stated: I also found that the job is considered a small job and [the job itself] takes 15 minutes to complete. In hoping to help eliminate any misunderstanding, please read the following info below from an article from the Internet titled, “Replacing [redacted] Cartridges”. There is more to this article but what is important is the first sentence under the “It’s Easy to Replace!” section.
 
The Basics
[redacted] has a simple cartridge system used for a wide variety of single-handle valve bodies. Kitchen sinks, bathroom sinks, tubs and showers. The lineup is nice because a wide variety of products use about 3 cartridges -- 1200, 1222, 1225 that all have a similar form factor.
 
 
It's Easy to Replace!       
To replace a cartridge, it's straight-forward and simple, taking all of about 15 minutes.
 
If you want to get the [redacted] Extractor Tool, it is a little pricey at $30, but it makes even a normal replacement a breeze!
If you get stuck at step #7 or #8 -- don't worry. Checkout the sections on the [redacted] Extractor Tool and Removing a stuck Cartridge for help with that.
Turn off the water.
Remove the faucet handle cover. A slim pry bar or flat-bladed screw driver works well.
Unscrew he faucet handle screw -- usually flat blade.
Remove the faucet handle.
5 thru 19 not included.

--------------------------------------------------------------------------------... /> If Jiffy Plumbing and Heating would review my dispute again, they will see the sentence before my last sentence reads: I think $150 is reasonable for 15 or 20 minutes of work for a small job. If Jiffy Plumbing and Heating says their technician remembers being at my residence closer to half an hour in-home time, I do not have a problem with that. But I don’t see the significance of 20 minutes and closer to a half an hour in-home time. Again, as far as travel time is concern, please see paragraph 5 above.
 
I understand that some businesses don’t constrain themselves to a specific time when setting up an appointment for a service call. In this case, I did not call to setup an appointment. I was calling to ask Jiffy Plumbing and Heating to reduce the $345.00 plumbing charge. Also, I did not tell Jiffy Plumbing and Heating to call me back at 2pm. It was Jiffy Plumbing and Heating employee who told me that they would call me back at 2pm. Whether they typically don’t give a specific time that they will return a call or not, the fact is, the person I was talking with did tell me that she will call me back at 2pm. 
 
When Jiffy Plumbing and Heating called back the next day, they offered to reduce the charge to $241.50. I asked them to reduce the charge to $200.00, a $41.50 difference from $241.50. Jiffy Plumbing and Heating refused to reduce the charge to $200.00.
 
I don’t know if Jiffy Plumbing and Heating received the following information or not, but these are additional justification/reasons why I asked them to reduce the $345.00 charge to $150.00:
 
1. Prior to Jiffy Plumbing, Heating & Cooling employee doing the job, he convinced me that $345.00 was a good price for the job and that other plumbers would charge me more money to do the job. His words: "I know plumbers, they will charge a lot of money to do the job." In reality, $345.00 was quite extravagant considering the time and effort he put into repairing the leak. He also tried to convince me to install shut off valves for the bathtub. He said he would give me a $495.00 discount to repair the leak and install two shut off valves for the bathtub. I definitely was not expecting that.
 
2. Jiffy Plumbing, Heating and Cooling’s employee did not have to locate the leak. I showed him where the leak was located.
 
3.  No planning was involved. As an experience plumber he knew what needed to be done after I showed him where the leak was located. There was no time taken in setting up for this job and in procuring parts. The part was on the truck and the job took approximately 15 to 20 minutes. According to their response to my 3/18/16 dispute, Jiffy Plumbing said “their technician remembers being there closer to a half an hour in-home time”, which is less than 30 minutes.
 
4.  Area preparation and protection. There was none. He was in my bathtub with his boots on. I asked him to put something on the bottom of the tub. He put a dirty cloth from his truck on the bathtub floor.
 
5.  There was no cleanup involved. He took the dirty cloth out of the tub and put it back in his truck.
 
6.  The bathtub is on the 2nd floor. He asked me to go in the basement and turn the water on. Then he asked me to go in the basement to turn the water off. The 3rd time I wanted to know why was I paying him when I was making round trips from the 2nd floor to the basement to turn the water on and off. I felt like he was using me as his personal assistant.
 
Everything in this response is true. I hope this clarify any previous misconceptions and provide the information needed to reduce the $345.00 charge to $200.00 as I requested during the last phone call with Jiffy Plumbing and Heating.

Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 
 
From: [redacted] <[redacted].net>Date: Mon, Feb 2, 2015 at 9:32 AMSubject: ID [redacted]...complaint resolvedTo: d[redacted]@[redacted].orgHi [redacted], Here's the email acknowledging resolution (refund) from the business (Jiffy) reported.  I wanted to confirm the refund was on my credit card before letting you know…and I see this morning it is indeed there. Thank you so much,[redacted]  [redacted]Annapolis, MD

Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]
 
Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]
Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]
Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]
 
Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]
 
Good Afternoon:
 
I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $575.50 as offered in Jiffy's message dated July 9, 2014 (copied below).  Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all. 
 
  Due to international travel, I was unable to respond to the company's July 9 message within the 10 day timeframe, and was only able to respond after I returned to the U.S. today, July 21.  Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy.
 
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
While I appreciate the fact that Jiffy acknowledged some error on the company's part, I
respectfully note their response to my Revdex.com complaint contains inaccurate
and misleading information that downplays their wrongdoing.  In my opinion, their overall response to my concerns does not reflect a good faith effort to resolve the problems they caused.  I have clarified and corrected the misinformation
below as applicable.
"We were indeed called out late on a Friday evening to snake the
sewer." ..."Ordinarily the night plumber would turn the lead over to the
estimating dept. to have the work and scope and pricing evaluated. At
that late hour, he could not reach a supervisor and tried pricing as he
saw the job a hand dig."
Jiffy's response asserts that a night plumber came to my
home late Friday and wrote up a proposal
after regular business hours when the estimating department/field supervisor was unavailable. 
In fact, a daytime plumber signed a contract (see attachment F) with
me the following Monday in the early afternoon. 
The field supervisor or someone with delegated authority presumably would have
been on duty at that time. 
I initially called Jiffy (###-###-####) on Thursday February 27
at 3:46pm to request
the service call. It was not until after 8:04am on Friday, March 1 that the plumber
arrived at my home to snake the line.  (See "phone records redacted" attached)Subsequently, on Monday, March 3,
the plumber (###-###-####) called me at 12:16pm and came to my home shortly thereafter to redo
the camera work and capture a video recording, upon my request.  After the plumber finished
with the camera (issue could not be seen because there was some water backed up in the line), he gave me a verbal proposal for the additional work.  Before he agreed to sign a contract based on that proposal, he
told me he needed to go back to his work vehicle to verify the price.  
When he returned, he wrote up and signed a contract $50 higher than his verbal
proposal. Based on these facts, I disagree with Jiffy's assertions.
"The $3,700 proposal (unsigned by him) was well below our cost."
Jiffy
erroneously asserted that a "proposal" was unsigned by the plumber.  As mentioned earlier, that document was in fact a signed contract (see attachment F).     
In
addition, I would like to raise four additional problems with Jiffy’s service
that were not included or fully explained in my original March 11, 2014 Revdex.com complaint: 
(1) Damaged kitchen sink drain:
Jiffy inadvertently caused a leak underneath my kitchen sink on Monday, March 3.  When
the plumber forcefully moved the drainage line in my basement to gain
access for his camera, he dislodged p-trap connected to the garbage
disposal on the floor above (see attachments A and B).  I
did not discover this issue until after
he left. However, I informed the company of the problem in my Angie's
List review. To date, Jiffy has not offered to correct their mistake.(2) Failure to clean up mess: Jiffy personnel left a significant mess in my basement (see attachments C, D, and E)(3) Damages resulting from contract breach: If
not for Jiffy's breach of contract, I would not have incurred $200.88
in expenses for a portable restroom unit.  After Jiffy personnel and I
signed the executed contract (see attachment F).  Jiffy
personnel advised me to rent a portable restroom, as they expected
water to be unavailable in the house for up to four days while Jiffy
performed the work as stated in the contract.  Later that day, I ordered
a portable restroom unit to be delivered to my property (See attachments G and H for order and receipt).  Absent
Jiffy's recommendation, I would not have ordered the unit. Their breach
of contract forced me to seek alternatives, which delayed the process. 
Due to my busy schedule and  previously-scheduled out of town travel, I
had difficulty scheduling estimates with other contractors in a timely
manner.(4) Failure to diagnose full scope of issue:
I paid Jiffy $450 to run a camera to identify the cause of the
blockage. Jiffy said they found an issue in the lateral line on my
property. They did not record video footage to document the issue. After
Jiffy breached our contract, I subsequently requested the water utility
to send someone out to inspect the off-property portion of the lateral
line. The utility's contractor found and documented a significant
blockage in that same lateral line (off-property), just a few feet away
from the issue Jiffy told me about. The utility company offered
to repair their portion of the lateral line at no cost to me. This
sequence of events suggests that Jiffy either failed to discover the
full extent of the problem, or intentionally withheld information about
the blockage to potentially earn my business.
Desired Settlement (updated 4/23/14): 
I would like Jiffy to do the following:
Pay, at a minimum, 50 percent of the $200.80 cost I incurred from the portable restroom unit.  If not for Jiffy's recommendation and breach of contract which delayed my project by over 1 month, I would not have incurred this expense.
Refund the $450 fee I paid to have them run a camera to diagnose the cause of the backup.  First, Jiffy failed identify/disclose the full scope of the issue. Secondly, my decision to have Jiffy run the camera was based on Jiffy's statement that if I hired them to do any subsequent work, they would deduct the cost of the camera.
Offer me a concession for the damage Jiffy personnel caused to my kitchen sink, and for the mess they left in my basement.
Regards,
[redacted]

Review: On August 20th of 2014, Jiffy Plumbling , Heating and Cooling installed a new furnance and hot water tank in my townhouse. The area in which their worker did his job was left entirely dirty and upon cleaning the carpets, I noticed a burn mark in which it looks like the plumber laid his hot torch on my carpet instead of the drop cloth. I immediately contact the company and have been going back and forth with them for over a month with no results. I sent them pictures in which they can clearly see the dirt and grease marks and the burn left by their employee and the carpet after it was cleaned in which you can see the burn. In both pictures you can see the damage however, in the orginial picture before cleaning you can see why I did not realize that it was a burn as it looked like the other dirty spots that their repair person left. I have even spoken with John Luke Sr. who is the son of the owner of the company and yet I have had no results. My carpet has not been repaired or replace to date, the company has sent out no one to look at the carpet and I am tired of trying to get them to do what is right. From the pictures you can clearly see that this is the mark of a torch, something that I do not own. My carpet was not burned prior to the repair and I feel that my home should be made whole by this company that clearly damaged the carpet. I have tried to work this out directly with the company but their actions have left me no choice but to file this claim.Desired Settlement: Since the spot is in the middle of the room and quite large and the fact that my carpet is very light, I would rather it be match with the hall carpet (as it is now) and the carpeting be replaced. I don't think it will look good to try to patch such a light carpet, however if it could be repaired correctly than I am okay with that. The last resort I guess would be to refund the amount amount of the replacement of the carpet, but I will not accept a refund for a repair.

Business

Response:

Please allow this letter to respond to the complaint of [redacted]. We did a job at her home on August 28th 2014.

After the job was over, she called and sent a picture of a

burn mark on her well-worn carpet. This burn mark looked as though it could be

from our soldering torch.

I first became aware of the call when she called and said

that she called and complained about it and she said that nobody from Jiffy had

done anything. I told her I would look into it.

Then I spoke the HVAC departmental foreman Jeff C[redacted]. He

told me that he had reached out twice to her, and showed me the notations on

his file from her job where he had tried to call her twice and left messages

that were un-returned.

Then I left a message for her, which also went un-returned.

Days later, [redacted] called in through the switchboard,

telling the secretary the story anew, and again that we were being unresponsive

when in fact she was not returning our calls.

In her letter, she calls this “going back and forth.”

I took that call, and told her that we were planning on

sending a professional carpet company out to inspect the carpet with an eye

towards seeing if it can be repaired. She said she didn't think that that would

work, and that she thought she’d need all new carpet throughout the hall and

the adjoining room, but we could do try.

When we attempted to contact her to do this, she again did not answer,

and now the Revdex.com gets this complaint.

Her letter addresses both that we have been in touch

multiple times and that she is trying to get all new carpet. This is not reasonable for a dime-sized

problem. We feel that she is trying to

use the Revdex.com to leverage her complaint into getting more than

would be reasonable. In any case, we

stand by to make right with this woman and are just awaiting a time when we can

go into our house and look at the damage towards patching it by a professional

company. The Revdex.com is welcome to accompany

us.

We are happy to inspect the damage, but we have not even

been allowed to inspect the damage or have it looked at by a professional.

We will not just outright give this customer all-new carpet

in her “quite large” room the make her “whole.”

When and if we are allowed to see the damage we feel that this complaint

will progress towards resolution. We are

still at step one because we haven’t been allowed in yet.

We do not feel that this complaint should adversely affect

our Revdex.com letter grade rating.Best Regards,Customer Relations Dept.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: there are many untrue statements in this reply.My carpet is now well worn. My carpet was installed in 2008 by Bill's carpet. It is a very light gray, medium grade carpet in a house that I live in alone. There is not much wear an tear on my carpet except in the hallway between the living room and dining room. My carpet has been kept up well and as you will see from the attached pictures, cleaned nicely after their repair person left it a mess. I have no return calls from Jiffy on either my cell or house phone both of which have caller ID. Both my home and cell phone along with my email address were all listed on the original estimate document produced by their company. My cell phone sits on my desk plugged in all day while I am at work at the University of [redacted] . This was the number that they contacted me on during the installation of my hot water heater and furnace, yet no one with the exception of Vincent and John Luke Sr.. The person Jeff C[redacted] who stated and noted that he called me spoke to me only once that can remember and that was the day of my sister-in-laws funeral when he proceeded to raise his voice and accuse me of wanting more than he felt I was entitled to. I have indeed responded to every call that I have received from Jiffy although I cannot say that it would have been the same day as it depends on the demands of work. This is truly not correct, I have never asked that the hall carpet in my home be replaced, my only concern was of the double quarter size burn in the dining room.I only file my complaint with the Revdex.com as I had tried and not heard from Jiffy for several weeks. Mr. John L[redacted]. himself has stated that he let the ball drop on this situation. I believe I have been more than patient with Jiffy. Tomorrow will be the 60 day mark from my initial complaint. How long did they think I should have waited before getting a neutral party involved? They are saying that this is a dime size problem, but as you can see from my picture it is the size of two quarters. I take offense to being address as "this women", as "this company" had no problem processing my payment for $4900.00 nor did they have of the additional $225 for the air conditioning repair that I had done not even a week after this incident. Jiffy has never requested entrance into my home. I welcome Jiffy to come and inspect the damage done by their person it is only fair. I also have no issue with the Revdex.com accompanying them to my home. I work Monday through Friday until 5:30pm, so if they would like to come out after working hours or on weekends I do not have an issue. I will not waste my accrued leave for the repair/replacement as I already lost three days this year while they did the replacement of the furnace and hot water heater.I resent the implications of this company that I am someone who is trying to take them for something. If their worker had some integrity he would have notified both me and his supervisor that he had burnt the carpet instead he dirtied the area in hopes that it would go unnoticed. I regret my decision to use this company. Regards,

Business

Response:

We have been in discussion with the customer and feel that we are headed toward a satisfactory solution to this issue.

Review: Jiffy negligently installed a heating and cooling unit in a condo that I own. The leak damaged my condo and the condo below mine. Jiffy admitted the negligence, and has attempted to re-install the unit properly numerous times, all of which have failed. jiffy has now sent four consecutive technicians/installers, all of whom, Jiffy concedes, negligently installed the unit. In attempting to re-install the unit numerous times, Jiffy has torched and charred the exterior of what was a brand new unit. Also, the original negligent installation sloped the waste pipe towards the unit, so that waste water would flow towards the unit as opposed to away from it. I have asked Jiffy to remove the unit permanently, reimburse my installation fee of $3600.00, and to reimburse me for $433.86 that I had to pay my condo unit for water mitigation for the unit below (which was necessary because of the leak from Jiffy's negligent installation).Desired Settlement: I want Jiffy to remove the unit they have repeatedly neglgently installed and damaged from repeated attempts to install the unit, and I want the $4033.86 that Jiffy owes me.

Business

Response:

Thanks for bringing this matter to our attention. We have contacted [redacted] and feel that we are very close to resolving this matter to the customer's satisfaction. We will advise you when we have reached a satisfactory conclusion. Once we are in agreement with [redacted] we will provide you with the details of our resolution.

Review: Jiffy installed a heating and cooling system in my home in 2008. I have had the cooling system repaired four times since purchased, once by Jiffy and three times by other plumbing and heating companies. . My heating system was installed in a craw space with an 80% unit and vented in the back of my home. I had a cooling and heating company come out because my heater was not working. They informed me that the heating system installed was the incorrect system, that an 80% unit can not be installed in a craw space unless the flue pipe is ran through the chimney. The correct system for my type of home should be a 90% if a chimney is not used. I was not sure if this information was true so I contacted two other companies and received the same information. The furnace is badly rusted due to the venting. The furnace needs a new control board and press switch. The total cost to repair would be $2,700 None of the three companies that I contacted are comfortable with fixing/repairing the heating system due to the system being installed with the wrong venting and the furnace is so badly rusted. I was told that it didn't make sense to repair when the furnace is so badly rusted and will need to be replaced within a year. They will only replace the entire system. I called Jiffy on yesterday and spoke with the supervisor and he informed me that Jiffy would charged me $89.00 to come out and look at the system. I explained to him that I just paid another company to come out and look at the system and was told that the system was installed wrong and I should not have to pay again that jiffy should come out and look at the system. Now I have a 5 year old system that no one will repair. After speaking to all companies my finance did a three way with Jiffy last night and we wer told that someone would call back in the morning. I have not received a call back. I have been off work for two days trying to get my furnace repaired. I called the county inspector and was informed that there was no permit granted for this type of installation.Desired Settlement: I would like for Jiffy to replace the systems at no cost to me with the correct systems or refund me the $7500 that I paid for the systems so that I can have the correct systems replaced. Thank you for looking into this. [redacted]

Business

Response:

Dear **. [redacted],

Please allow this letter to respond to **. [redacted] complaint

dated October 22, 2013 and received November, 4 2013

Ref#[redacted].

We went to visit [redacted]. [redacted] as soon as we received your

notice. We discovered that indeed we had installed the wrong

unit 5 years ago. We replaced the unit with the correct unit

at no expense to her. All issues have now been resolved

between us and the client.

It is important to understand that our dispatcher who took

the night call from her, told her $89 would be the cost to

diagnose the problem. This was not in keeping with our company

guide lines.

He was not familiar with this type of situation and responded

incorrectly. It is important for Jiffy to respond as quickly

as possible to all our customers no matter how old the unit

may be.

As always, we appreciate your assistance in bringing these matters to our attention so that we may continue to demonstrate to both our customers and The Revdex.com our sincere desire to offer the highest level of customer service. Thanks in advance for your continued support of our mutual goals.

Sincerely,

Jiffy Plumbing & Heating, Inc.

Review: This email sent to the company on 29 Jan 15, describes the situation (there has been no response from Tim W[redacted] or Jiffy):

Good morning,

On 28 Jan we received "great customer service" from Tim W[redacted]. We sincerely felt, as I told him via text, that "Jiffy's # will always b the one we call as long as we live in your service area." That comes after he provided his trouble shooting explanation as well as going to neighbors to determine if this was actually an in-house pressure issue or an Annapolis City issue.

Now the newly revealed downsides:

1. Tim said pressure should be 60units. EVERYONE else says 40 is fine (including a family member in WI who services a huge region in the midwest).

2. No one (until I spoke to the county and confirmed with the aforementioned family member) said anything about measuring VOLUME coming into the house. As I understand it, both PSI and Volume work hand-in-hand with the problem we are having…and therefore it should have been addressed during troubleshooting.

3. Tim told us that Jiffy is all about transparency and hon[redacted] reviews. He said he was salaried and was at our house as long as it would take to inspect and figure out the problem.

a. Since he was taking it upon himself to go beyond an inspection, he said our bill would be $125, $95 for the labor and $30 for a replacement shower cartridge which would hopefully fix our issue.

b. Once he got to the Home Depot for the second time (the first cartridge he bought didn't fit), he rang to say the next cartridge was $70…the total bill was $165.

c. Later that evening when we spoke to our family member, he asked what the cartridge # was so he could check on it as he knows Moen has other products not available to the civilian market that could potentially make a difference. I asked Tim, via text, for the number and his response was "No ma'am I'm sorry I already threw it away but I do know its one especially for shower only." So Bill pulled the cartridge out and looked the product up online:

http://www.[redacted]

As you can see, it is far from $70 (and has a terrible review!!! FOURTEEN out of 19 reviewers gave it one-star). As lay people, we have phones where this information can be looked up, we don't understand why a professional would purchase and install such a substandard product.

I texted Tim last night about the product he purchased and the cost he charged. He has not responded.

So, while we were initially won over by Tim's perceived knowledge and sincerity, we now feel we were TOTALLY and COMPLETELY misguided and taken advantage of. We hope you will immediately take action to restore our confidence in Jiffy.Desired Settlement: Full refund of $165.

Business

Response:

Dear Mr. [redacted]:

Please allow this letter

to respond to the complaint of [redacted] (ID #[redacted]).

We have reviewed her

complaint. Although we had to buy both the available cartridges and the

one that fit her diverter. What we did not provide her with was an adequate

solution for your problem.

We offered to send another technician

to help, at no charge; that's more familiar with water pressure. Ms. [redacted]

declined, as was her right.

As such we have arranged to

refund all of her money. As this is written Friday January 31st,

$165 payment has been refunded to her credit card.

We appreciate and

value Ms. [redacted] as a client and hope we have satisfied her needs.

Jiffy does not feel that this complaint

should adversely affect our Revdex.com grade rating.

Sincerely,

Jiffy Customer Relations

Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] From: [redacted] <[redacted].net>Date: Mon, Feb 2, 2015 at 9:32 AMSubject: ID [redacted]...complaint resolvedTo: d[redacted].orgHi [redacted], Here's the email acknowledging resolution (refund) from the business (Jiffy) reported. I wanted to confirm the refund was on my credit card before letting you know…and I see this morning it is indeed there. Thank you so much,[redacted]Annapolis, MD

Review: I called the jiffy plumbing heating and cooling to check my ac unit because its not cooling my house. I was given an estimate of $89.00 for coming out and diagnostics and was given a discount of 50% if I use them to fix the problem. MY intention was to get an estimate for fixing the problem but the technician instead of calling me back as agreed on went and got permission from my wife who was present at the time to go ahead and fix it(pretty much went behind my back and fixed it instead of calling me back) and when I asked him to take it out, I was told I would be charge another fee for diagnostics and labor plus the $320.00 for already fixing the problem. I was overcharged, the technician took advantage of the fact that it was a female and charged her $320.00. There is no way a run capacitor cost that much and according to the receipt, the technician spent just 45 minutes for the labor. When I asked them to give me a breakdown of the charges they refused and the owner hung the phone up on me. I would be more than grateful if an ivestigation was opened to make sure I was charged accordingly and refunded if possible. I paid the $320.00 that was charged already. Thank you.Desired Settlement: I would be more than grateful if an ivestigation was opened to make sure I was charged accordingly and refunded if possible. I would also like to get a complete breakdown of the charges and fees to justify the charges on the receipt. I paid the $320.00 that was charged already by check. Thank you.

Business

Response:

Our Service Manager, [redacted], has contacted **. [redacted]. We have agreed to refund $125.00, and **. [redacted] said that he is satisfied with this resolution to his complaint. Thank you for your assistance in this matter.

Sincerely Yours,

Check fields!

Write a review of Jiffy Plumbing & Heating, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jiffy Plumbing & Heating, Inc Rating

Overall satisfaction rating

Description: Plumbers, Fireplaces, Heating & Air Conditioning, Home Improvements

Address: 4623 Baltimore Ave, Hyattsville, Maryland, United States, 20781

Phone:

Show more...

Web:

www.calljiffy.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Jiffy Plumbing & Heating, Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Jiffy Plumbing & Heating, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated