Dear [redacted] : Please allow this letter to respond to the complaint of [redacted] (ID # [redacted] )After two (2) weeks of unsuccessful attempts to contact [redacted] ***, she finally responded; we sent our technician, Ron S***, to her residence on Tuesday 12/9/where he rewired the zone controller to control the heat & hot water independentlyThe technician also found that her water heater requires replacementAs the labor warranty had expired, but the manufacturer’s warranty still applied she was given a quote for the replacement laborWe appreciate and value [redacted] as a client and hope we have satisfied her needs Jiffy does not feel that this complaint should adversely affect our Revdex.com grade rating Sincerely, Jiffy Customer Relations Dept
Dear Mr [redacted] : Please allow this letter to respond to the complaint of [redacted] (ID # [redacted] ) We have reviewed her complaintAlthough we had to buy both the available cartridges and the one that fit her diverterWhat we did not provide her with was an adequate solution for your problem We offered to send another technician to help, at no charge; that's more familiar with water pressureMs [redacted] declined, as was her right As such we have arranged to refund all of her moneyAs this is written Friday January 31st, $payment has been refunded to her credit card We appreciate and value Ms [redacted] as a client and hope we have satisfied her needs Jiffy does not feel that this complaint should adversely affect our Revdex.com grade rating Sincerely, Jiffy Customer Relations Dept
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It does not address the fact that: 1) the zone controller operated fine until I had the system serviced , 2) after I had the system serviced on October the boiler and water tank were both leaking and the zone controller was no longer operable, 3) I was billed for work on the boiler that wasn't necessary 4) technician report from November says the system was working fine but after a call for no hot water again, the technician came on November and charged me for servicing the water tank, 4) I called Jiffy on November saying there was no hot water and did not receive a call back from them until Tuesday December at which time I told them I would be out of town until December I am still seeking reimbursement for work that was not authorized/necessary on the boiler, water tank, and zone controller, and replacement of the water tank which only started to leak after Jiffy serviced the system when I had to leave them here alone on October after being told by the dispatcher that they were on their way on October Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] < [redacted] .net>Date: Mon, Feb 2, at 9:AMSubject: ID [redacted] ...complaint resolvedTo: d [redacted] @***.orgHi ***, Here's the email acknowledging resolution (refund) from the business (Jiffy) reported I wanted to confirm the refund was on my credit card before letting you know and I see this morning it is indeed thereThank you so much,*** [redacted] Annapolis, MD
Please allow this letter to respond to the complaint of [redacted] ***We did a job at her home on August 28th After the job was over, she called and sent a picture of a burn mark on her well-worn carpetThis burn mark looked as though it could be from our soldering torch I first became aware of the call when she called and said that she called and complained about it and she said that nobody from Jiffy had done anythingI told her I would look into it Then I spoke the HVAC departmental foreman Jeff C***He told me that he had reached out twice to her, and showed me the notations on his file from her job where he had tried to call her twice and left messages that were un-returned Then I left a message for her, which also went un-returned Days later, [redacted] called in through the switchboard, telling the secretary the story anew, and again that we were being unresponsive when in fact she was not returning our calls In her letter, she calls this “going back and forth.” I took that call, and told her that we were planning on sending a professional carpet company out to inspect the carpet with an eye towards seeing if it can be repaired She said she didn't think that that would work, and that she thought she’d need all new carpet throughout the hall and the adjoining room, but we could do try When we attempted to contact her to do this, she again did not answer, and now the Revdex.com gets this complaint Her letter addresses both that we have been in touch multiple times and that she is trying to get all new carpet This is not reasonable for a dime-sized problem We feel that she is trying to use the Revdex.com to leverage her complaint into getting more than would be reasonable In any case, we stand by to make right with this woman and are just awaiting a time when we can go into our house and look at the damage towards patching it by a professional company The Revdex.com is welcome to accompany us We are happy to inspect the damage, but we have not even been allowed to inspect the damage or have it looked at by a professional We will not just outright give this customer all-new carpet in her “quite large” room the make her “whole.” When and if we are allowed to see the damage we feel that this complaint will progress towards resolution We are still at step one because we haven’t been allowed in yet We do not feel that this complaint should adversely affect our Revdex.com letter grade ratingBest Regards, Customer Relations Dept
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please See Below RE: 03-18-Dispute Thank you for your responseI appreciate your offer to reduce the charge but there are some things in your response that I would like to address and hopefully provide some clarificationFirst, in my dispute, I stated: I discovered that the average cost per hour for a plumber to complete the job that was performed at my house range from $to $per hourAs a customer, I am specifically talking about the job itselfI never said or implied that I should pay $In fact, in the last statement in my dispute I said that I am willing to pay Jiffy Plumbing and Heating a reduce cost of $This cost does not include overhead cost that is incurred by the company I don’t quite know what Jiffy plumbing is saying when they wrote, “Second he says that quote the job is considered “a small job and quote and it take minutes to complete”.” Nevertheless, I will try to do my best to respondI believe what Jiffy Plumbing and Heating is referring to is when I said: I discovered that the average cost per hour for a plumber to complete the job that their employee performed at my house range from $to $per hourI am talking about the cost of a small job like replacing the cartridge in a bathtub faucet, the type job their employee performed at my housePlease do not confuse a simple task with a major plumbing jobI believe we both know there is a difference Yes, I did say it was a small jobIt should not take much to determine what is considered a small jobSuch as replacing a cartridge in a bathtub faucet as oppose to replacing a sump pump or repairing a bathtub leak from the second floor to the first floorI had those two jobs done last yearBoth jobs took more than an hour to complete and the cost for the bathtub leak was $and that was a much difficult job than fixing a simple leaky bathtub faucetThe plumbers who did the work also had a truck with parts on it to do their job; and they knew their job and did it well At this point I must reiterate I am not implying, nor am I suggesting, that I should pay $for the work performed at my house by Jiffy Plumbing and HeatingAlso, I am not saying that all plumbing jobs are an hourSo I will appreciate if Jiffy Plumbing and Heating stop focusing on $an hourIt seems as if they are trying to build a case that is irrelevant to resolving the issue at hand I know that most plumbing companies guarantee their work and they shouldThe bathtub leak from the second floor to the first floor and the sump pump replacement I mentioned above were also guaranteed workAs far as “time unseen by customer taken to drive to and from his house”, I was told by Jiffy Plumbing and Heating that there was no trip charge Please correct me if I am wrong, but it seems deceptive to tell potential customer there is no trip charge then include it in the total cost of the jobIn addition, I did not assert that Jiffy Plumbing was at my house minutesI simply stated: I also found that the job is considered a small job and [the job itself] takes minutes to completeIn hoping to help eliminate any misunderstanding, please read the following info below from an article from the Internet titled, “Replacing [redacted] Cartridges”There is more to this article but what is important is the first sentence under the “It’s Easy to Replace!” section The Basics [redacted] has a simple cartridge system used for a wide variety of single-handle valve bodiesKitchen sinks, bathroom sinks, tubs and showersThe lineup is nice because a wide variety of products use about cartridges -- 1200, 1222, that all have a similar form factor It's Easy to Replace! To replace a cartridge, it's straight-forward and simple, taking all of about minutes If you want to get the [redacted] Extractor Tool, it is a little pricey at $30, but it makes even a replacement a breeze! If you get stuck at step #or #-- don't worryCheckout the sections on the [redacted] Extractor Tool and Removing a stuck Cartridge for help with that Turn off the water Remove the faucet handle coverA slim pry bar or flat-bladed screw driver works well Unscrew he faucet handle screw -- usually flat blade Remove the faucet handle thru not included --------------------------------------------------------------------------------...⇄ If Jiffy Plumbing and Heating would review my dispute again, they will see the sentence before my last sentence reads: I think $is reasonable for or minutes of work for a small jobIf Jiffy Plumbing and Heating says their technician remembers being at my residence closer to half an hour in-home time, I do not have a problem with thatBut I don’t see the significance of minutes and closer to a half an hour in-home timeAgain, as far as travel time is concern, please see paragraph above I understand that some businesses don’t constrain themselves to a specific time when setting up an appointment for a service callIn this case, I did not call to setup an appointmentI was calling to ask Jiffy Plumbing and Heating to reduce the $plumbing chargeAlso, I did not tell Jiffy Plumbing and Heating to call me back at 2pmIt was Jiffy Plumbing and Heating employee who told me that they would call me back at 2pmWhether they typically don’t give a specific time that they will return a call or not, the fact is, the person I was talking with did tell me that she will call me back at 2pm When Jiffy Plumbing and Heating called back the next day, they offered to reduce the charge to $I asked them to reduce the charge to $200.00, a $difference from $Jiffy Plumbing and Heating refused to reduce the charge to $ I don’t know if Jiffy Plumbing and Heating received the following information or not, but these are additional justification/reasons why I asked them to reduce the $charge to $150.00: Prior to Jiffy Plumbing, Heating & Cooling employee doing the job, he convinced me that $was a good price for the job and that other plumbers would charge me more money to do the jobHis words: "I know plumbers, they will charge a lot of money to do the job." In reality, $was quite extravagant considering the time and effort he put into repairing the leakHe also tried to convince me to install shut off valves for the bathtubHe said he would give me a $discount to repair the leak and install two shut off valves for the bathtubI definitely was not expecting that Jiffy Plumbing, Heating and Cooling’s employee did not have to locate the leakI showed him where the leak was located No planning was involvedAs an experience plumber he knew what needed to be done after I showed him where the leak was locatedThere was no time taken in setting up for this job and in procuring partsThe part was on the truck and the job took approximately to minutesAccording to their response to my 3/18/dispute, Jiffy Plumbing said “their technician remembers being there closer to a half an hour in-home time”, which is less than minutes Area preparation and protectionThere was noneHe was in my bathtub with his boots onI asked him to put something on the bottom of the tubHe put a dirty cloth from his truck on the bathtub floor There was no cleanup involvedHe took the dirty cloth out of the tub and put it back in his truck The bathtub is on the 2nd floorHe asked me to go in the basement and turn the water onThen he asked me to go in the basement to turn the water offThe 3rd time I wanted to know why was I paying him when I was making round trips from the 2nd floor to the basement to turn the water on and offI felt like he was using me as his personal assistant Everything in this response is trueI hope this clarify any previous misconceptions and provide the information needed to reduce the $charge to $as I requested during the last phone call with Jiffy Plumbing and Heating Regards, [redacted] ***
Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: While I appreciate the fact that Jiffy acknowledged some error on the company's part, I respectfully note their response to my Revdex.com complaint contains inaccurate and misleading information that downplays their wrongdoing In my opinion, their overall response to my concerns does not reflect a good faith effort to resolve the problems they caused I have clarified and corrected the misinformation below as applicable"We were indeed called out late on a Friday evening to snake the sewer." ..."Ordinarily the night plumber would turn the lead over to the estimating deptto have the work and scope and pricing evaluatedAt that late hour, he could not reach a supervisor and tried pricing as he saw the job a hand dig." Jiffy's response asserts that a night plumber came to my home late Friday and wrote up a proposal after regular business hours when the estimating department/field supervisor was unavailable In fact, a daytime plumber signed a contract (see attachment F) with me the following Monday in the early afternoon The field supervisor or someone with delegated authority presumably would have been on duty at that time I initially called Jiffy (###-###-####) on Thursday February at 3:46pm to request the service callIt was not until after 8:04am on Friday, March that the plumber arrived at my home to snake the line (See "phone records redacted" attached)Subsequently, on Monday, March 3, the plumber (###-###-####) called me at 12:16pm and came to my home shortly thereafter to redo the camera work and capture a video recording, upon my request After the plumber finished with the camera (issue could not be seen because there was some water backed up in the line), he gave me a verbal proposal for the additional work Before he agreed to sign a contract based on that proposal, he told me he needed to go back to his work vehicle to verify the price When he returned, he wrote up and signed a contract $higher than his verbal proposalBased on these facts, I disagree with Jiffy's assertions"The $3,proposal (unsigned by him) was well below our cost." Jiffy erroneously asserted that a "proposal" was unsigned by the plumber As mentioned earlier, that document was in fact a signed contract (see attachment F) In addition, I would like to raise four additional problems with Jiffy’s service that were not included or fully explained in my original March 11, Revdex.com complaint: (1) Damaged kitchen sink drain: Jiffy inadvertently caused a leak underneath my kitchen sink on Monday, March When the plumber forcefully moved the drainage line in my basement to gain access for his camera, he dislodged p-trap connected to the garbage disposal on the floor above (see attachments A and B) I did not discover this issue until after he leftHowever, I informed the company of the problem in my Angie's List reviewTo date, Jiffy has not offered to correct their mistake.(2) Failure to clean up mess: Jiffy personnel left a significant mess in my basement (see attachments C, D, and E)(3) Damages resulting from contract breach: If not for Jiffy's breach of contract, I would not have incurred $ in expenses for a portable restroom unit After Jiffy personnel and I signed the executed contract (see attachment F) Jiffy personnel advised me to rent a portable restroom, as they expected water to be unavailable in the house for up to four days while Jiffy performed the work as stated in the contract Later that day, I ordered a portable restroom unit to be delivered to my property (See attachments G and H for order and receipt) Absent Jiffy's recommendation, I would not have ordered the unitTheir breach of contract forced me to seek alternatives, which delayed the process Due to my busy schedule and previously-scheduled out of town travel, I had difficulty scheduling estimates with other contractors in a timely manner.(4) Failure to diagnose full scope of issue: I paid Jiffy $to run a camera to identify the cause of the blockageJiffy said they found an issue in the lateral line on my propertyThey did not record video footage to document the issueAfter Jiffy breached our contract, I subsequently requested the water utility to send someone out to inspect the off-property portion of the lateral lineThe utility's contractor found and documented a significant blockage in that same lateral line (off-property), just a few feet away from the issue Jiffy told me aboutThe utility company offered to repair their portion of the lateral line at no cost to meThis sequence of events suggests that Jiffy either failed to discover the full extent of the problem, or intentionally withheld information about the blockage to potentially earn my business Desired Settlement (updated 4/23/14): I would like Jiffy to do the following: Pay, at a minimum, percent of the $cost I incurred from the portable restroom unit If not for Jiffy's recommendation and breach of contract which delayed my project by over month, I would not have incurred this expense Refund the $fee I paid to have them run a camera to diagnose the cause of the backup First, Jiffy failed identify/disclose the full scope of the issueSecondly, my decision to have Jiffy run the camera was based on Jiffy's statement that if I hired them to do any subsequent work, they would deduct the cost of the cameraOffer me a concession for the damage Jiffy personnel caused to my kitchen sink, and for the mess they left in my basement Regards, [redacted]
Dear [redacted] : Please allow this letter to respond to the complaint of [redacted] (ID # [redacted] )After two (2) weeks of unsuccessful attempts to contact [redacted] ***, she finally responded; we sent our technician, Ron S***, to her residence on Tuesday 12/9/where he rewired the zone controller to control the heat & hot water independentlyThe technician also found that her water heater requires replacementAs the labor warranty had expired, but the manufacturer’s warranty still applied she was given a quote for the replacement laborWe appreciate and value [redacted] as a client and hope we have satisfied her needs Jiffy does not feel that this complaint should adversely affect our Revdex.com grade rating Sincerely, Jiffy Customer Relations Dept
Dear Mr [redacted] : Please allow this letter to respond to the complaint of [redacted] (ID # [redacted] ) We have reviewed her complaintAlthough we had to buy both the available cartridges and the one that fit her diverterWhat we did not provide her with was an adequate solution for your problem We offered to send another technician to help, at no charge; that's more familiar with water pressureMs [redacted] declined, as was her right As such we have arranged to refund all of her moneyAs this is written Friday January 31st, $payment has been refunded to her credit card We appreciate and value Ms [redacted] as a client and hope we have satisfied her needs Jiffy does not feel that this complaint should adversely affect our Revdex.com grade rating Sincerely, Jiffy Customer Relations Dept
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It does not address the fact that: 1) the zone controller operated fine until I had the system serviced , 2) after I had the system serviced on October the boiler and water tank were both leaking and the zone controller was no longer operable, 3) I was billed for work on the boiler that wasn't necessary 4) technician report from November says the system was working fine but after a call for no hot water again, the technician came on November and charged me for servicing the water tank, 4) I called Jiffy on November saying there was no hot water and did not receive a call back from them until Tuesday December at which time I told them I would be out of town until December I am still seeking reimbursement for work that was not authorized/necessary on the boiler, water tank, and zone controller, and replacement of the water tank which only started to leak after Jiffy serviced the system when I had to leave them here alone on October after being told by the dispatcher that they were on their way on October Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] < [redacted] .net>Date: Mon, Feb 2, at 9:AMSubject: ID [redacted] ...complaint resolvedTo: d [redacted] @***.orgHi ***, Here's the email acknowledging resolution (refund) from the business (Jiffy) reported I wanted to confirm the refund was on my credit card before letting you know and I see this morning it is indeed thereThank you so much,*** [redacted] Annapolis, MD
Please allow this letter to respond to the complaint of [redacted] ***We did a job at her home on August 28th After the job was over, she called and sent a picture of a burn mark on her well-worn carpetThis burn mark looked as though it could be from our soldering torch I first became aware of the call when she called and said that she called and complained about it and she said that nobody from Jiffy had done anythingI told her I would look into it Then I spoke the HVAC departmental foreman Jeff C***He told me that he had reached out twice to her, and showed me the notations on his file from her job where he had tried to call her twice and left messages that were un-returned Then I left a message for her, which also went un-returned Days later, [redacted] called in through the switchboard, telling the secretary the story anew, and again that we were being unresponsive when in fact she was not returning our calls In her letter, she calls this “going back and forth.” I took that call, and told her that we were planning on sending a professional carpet company out to inspect the carpet with an eye towards seeing if it can be repaired She said she didn't think that that would work, and that she thought she’d need all new carpet throughout the hall and the adjoining room, but we could do try When we attempted to contact her to do this, she again did not answer, and now the Revdex.com gets this complaint Her letter addresses both that we have been in touch multiple times and that she is trying to get all new carpet This is not reasonable for a dime-sized problem We feel that she is trying to use the Revdex.com to leverage her complaint into getting more than would be reasonable In any case, we stand by to make right with this woman and are just awaiting a time when we can go into our house and look at the damage towards patching it by a professional company The Revdex.com is welcome to accompany us We are happy to inspect the damage, but we have not even been allowed to inspect the damage or have it looked at by a professional We will not just outright give this customer all-new carpet in her “quite large” room the make her “whole.” When and if we are allowed to see the damage we feel that this complaint will progress towards resolution We are still at step one because we haven’t been allowed in yet We do not feel that this complaint should adversely affect our Revdex.com letter grade ratingBest Regards, Customer Relations Dept
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please See Below RE: 03-18-Dispute Thank you for your responseI appreciate your offer to reduce the charge but there are some things in your response that I would like to address and hopefully provide some clarificationFirst, in my dispute, I stated: I discovered that the average cost per hour for a plumber to complete the job that was performed at my house range from $to $per hourAs a customer, I am specifically talking about the job itselfI never said or implied that I should pay $In fact, in the last statement in my dispute I said that I am willing to pay Jiffy Plumbing and Heating a reduce cost of $This cost does not include overhead cost that is incurred by the company I don’t quite know what Jiffy plumbing is saying when they wrote, “Second he says that quote the job is considered “a small job and quote and it take minutes to complete”.” Nevertheless, I will try to do my best to respondI believe what Jiffy Plumbing and Heating is referring to is when I said: I discovered that the average cost per hour for a plumber to complete the job that their employee performed at my house range from $to $per hourI am talking about the cost of a small job like replacing the cartridge in a bathtub faucet, the type job their employee performed at my housePlease do not confuse a simple task with a major plumbing jobI believe we both know there is a difference Yes, I did say it was a small jobIt should not take much to determine what is considered a small jobSuch as replacing a cartridge in a bathtub faucet as oppose to replacing a sump pump or repairing a bathtub leak from the second floor to the first floorI had those two jobs done last yearBoth jobs took more than an hour to complete and the cost for the bathtub leak was $and that was a much difficult job than fixing a simple leaky bathtub faucetThe plumbers who did the work also had a truck with parts on it to do their job; and they knew their job and did it well At this point I must reiterate I am not implying, nor am I suggesting, that I should pay $for the work performed at my house by Jiffy Plumbing and HeatingAlso, I am not saying that all plumbing jobs are an hourSo I will appreciate if Jiffy Plumbing and Heating stop focusing on $an hourIt seems as if they are trying to build a case that is irrelevant to resolving the issue at hand I know that most plumbing companies guarantee their work and they shouldThe bathtub leak from the second floor to the first floor and the sump pump replacement I mentioned above were also guaranteed workAs far as “time unseen by customer taken to drive to and from his house”, I was told by Jiffy Plumbing and Heating that there was no trip charge Please correct me if I am wrong, but it seems deceptive to tell potential customer there is no trip charge then include it in the total cost of the jobIn addition, I did not assert that Jiffy Plumbing was at my house minutesI simply stated: I also found that the job is considered a small job and [the job itself] takes minutes to completeIn hoping to help eliminate any misunderstanding, please read the following info below from an article from the Internet titled, “Replacing [redacted] Cartridges”There is more to this article but what is important is the first sentence under the “It’s Easy to Replace!” section The Basics [redacted] has a simple cartridge system used for a wide variety of single-handle valve bodiesKitchen sinks, bathroom sinks, tubs and showersThe lineup is nice because a wide variety of products use about cartridges -- 1200, 1222, that all have a similar form factor It's Easy to Replace! To replace a cartridge, it's straight-forward and simple, taking all of about minutes If you want to get the [redacted] Extractor Tool, it is a little pricey at $30, but it makes even a replacement a breeze! If you get stuck at step #or #-- don't worryCheckout the sections on the [redacted] Extractor Tool and Removing a stuck Cartridge for help with that Turn off the water Remove the faucet handle coverA slim pry bar or flat-bladed screw driver works well Unscrew he faucet handle screw -- usually flat blade Remove the faucet handle thru not included --------------------------------------------------------------------------------...⇄ If Jiffy Plumbing and Heating would review my dispute again, they will see the sentence before my last sentence reads: I think $is reasonable for or minutes of work for a small jobIf Jiffy Plumbing and Heating says their technician remembers being at my residence closer to half an hour in-home time, I do not have a problem with thatBut I don’t see the significance of minutes and closer to a half an hour in-home timeAgain, as far as travel time is concern, please see paragraph above I understand that some businesses don’t constrain themselves to a specific time when setting up an appointment for a service callIn this case, I did not call to setup an appointmentI was calling to ask Jiffy Plumbing and Heating to reduce the $plumbing chargeAlso, I did not tell Jiffy Plumbing and Heating to call me back at 2pmIt was Jiffy Plumbing and Heating employee who told me that they would call me back at 2pmWhether they typically don’t give a specific time that they will return a call or not, the fact is, the person I was talking with did tell me that she will call me back at 2pm When Jiffy Plumbing and Heating called back the next day, they offered to reduce the charge to $I asked them to reduce the charge to $200.00, a $difference from $Jiffy Plumbing and Heating refused to reduce the charge to $ I don’t know if Jiffy Plumbing and Heating received the following information or not, but these are additional justification/reasons why I asked them to reduce the $charge to $150.00: Prior to Jiffy Plumbing, Heating & Cooling employee doing the job, he convinced me that $was a good price for the job and that other plumbers would charge me more money to do the jobHis words: "I know plumbers, they will charge a lot of money to do the job." In reality, $was quite extravagant considering the time and effort he put into repairing the leakHe also tried to convince me to install shut off valves for the bathtubHe said he would give me a $discount to repair the leak and install two shut off valves for the bathtubI definitely was not expecting that Jiffy Plumbing, Heating and Cooling’s employee did not have to locate the leakI showed him where the leak was located No planning was involvedAs an experience plumber he knew what needed to be done after I showed him where the leak was locatedThere was no time taken in setting up for this job and in procuring partsThe part was on the truck and the job took approximately to minutesAccording to their response to my 3/18/dispute, Jiffy Plumbing said “their technician remembers being there closer to a half an hour in-home time”, which is less than minutes Area preparation and protectionThere was noneHe was in my bathtub with his boots onI asked him to put something on the bottom of the tubHe put a dirty cloth from his truck on the bathtub floor There was no cleanup involvedHe took the dirty cloth out of the tub and put it back in his truck The bathtub is on the 2nd floorHe asked me to go in the basement and turn the water onThen he asked me to go in the basement to turn the water offThe 3rd time I wanted to know why was I paying him when I was making round trips from the 2nd floor to the basement to turn the water on and offI felt like he was using me as his personal assistant Everything in this response is trueI hope this clarify any previous misconceptions and provide the information needed to reduce the $charge to $as I requested during the last phone call with Jiffy Plumbing and Heating Regards, [redacted] ***
Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted] Good Afternoon: I am writing to notify Revdex.com and Jiffy Plumbing that I hereby accept the settlement sum of $as offered in Jiffy's message dated July 9, (copied below) Further, I confirm that upon the receipt of the settlement funds from Jiffy in the amount of $575.50, my complaint will be fully and satisfactorily resolved one and for all Due to international travel, I was unable to respond to the company's July message within the day timeframe, and was only able to respond after I returned to the U.Stoday, July Please confirm receipt of this message and advise on any additional steps I need to take to secure the settlement funds from Jiffy Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: While I appreciate the fact that Jiffy acknowledged some error on the company's part, I respectfully note their response to my Revdex.com complaint contains inaccurate and misleading information that downplays their wrongdoing In my opinion, their overall response to my concerns does not reflect a good faith effort to resolve the problems they caused I have clarified and corrected the misinformation below as applicable"We were indeed called out late on a Friday evening to snake the sewer." ..."Ordinarily the night plumber would turn the lead over to the estimating deptto have the work and scope and pricing evaluatedAt that late hour, he could not reach a supervisor and tried pricing as he saw the job a hand dig." Jiffy's response asserts that a night plumber came to my home late Friday and wrote up a proposal after regular business hours when the estimating department/field supervisor was unavailable In fact, a daytime plumber signed a contract (see attachment F) with me the following Monday in the early afternoon The field supervisor or someone with delegated authority presumably would have been on duty at that time I initially called Jiffy (###-###-####) on Thursday February at 3:46pm to request the service callIt was not until after 8:04am on Friday, March that the plumber arrived at my home to snake the line (See "phone records redacted" attached)Subsequently, on Monday, March 3, the plumber (###-###-####) called me at 12:16pm and came to my home shortly thereafter to redo the camera work and capture a video recording, upon my request After the plumber finished with the camera (issue could not be seen because there was some water backed up in the line), he gave me a verbal proposal for the additional work Before he agreed to sign a contract based on that proposal, he told me he needed to go back to his work vehicle to verify the price When he returned, he wrote up and signed a contract $higher than his verbal proposalBased on these facts, I disagree with Jiffy's assertions"The $3,proposal (unsigned by him) was well below our cost." Jiffy erroneously asserted that a "proposal" was unsigned by the plumber As mentioned earlier, that document was in fact a signed contract (see attachment F) In addition, I would like to raise four additional problems with Jiffy’s service that were not included or fully explained in my original March 11, Revdex.com complaint: (1) Damaged kitchen sink drain: Jiffy inadvertently caused a leak underneath my kitchen sink on Monday, March When the plumber forcefully moved the drainage line in my basement to gain access for his camera, he dislodged p-trap connected to the garbage disposal on the floor above (see attachments A and B) I did not discover this issue until after he leftHowever, I informed the company of the problem in my Angie's List reviewTo date, Jiffy has not offered to correct their mistake.(2) Failure to clean up mess: Jiffy personnel left a significant mess in my basement (see attachments C, D, and E)(3) Damages resulting from contract breach: If not for Jiffy's breach of contract, I would not have incurred $ in expenses for a portable restroom unit After Jiffy personnel and I signed the executed contract (see attachment F) Jiffy personnel advised me to rent a portable restroom, as they expected water to be unavailable in the house for up to four days while Jiffy performed the work as stated in the contract Later that day, I ordered a portable restroom unit to be delivered to my property (See attachments G and H for order and receipt) Absent Jiffy's recommendation, I would not have ordered the unitTheir breach of contract forced me to seek alternatives, which delayed the process Due to my busy schedule and previously-scheduled out of town travel, I had difficulty scheduling estimates with other contractors in a timely manner.(4) Failure to diagnose full scope of issue: I paid Jiffy $to run a camera to identify the cause of the blockageJiffy said they found an issue in the lateral line on my propertyThey did not record video footage to document the issueAfter Jiffy breached our contract, I subsequently requested the water utility to send someone out to inspect the off-property portion of the lateral lineThe utility's contractor found and documented a significant blockage in that same lateral line (off-property), just a few feet away from the issue Jiffy told me aboutThe utility company offered to repair their portion of the lateral line at no cost to meThis sequence of events suggests that Jiffy either failed to discover the full extent of the problem, or intentionally withheld information about the blockage to potentially earn my business Desired Settlement (updated 4/23/14): I would like Jiffy to do the following: Pay, at a minimum, percent of the $cost I incurred from the portable restroom unit If not for Jiffy's recommendation and breach of contract which delayed my project by over month, I would not have incurred this expense Refund the $fee I paid to have them run a camera to diagnose the cause of the backup First, Jiffy failed identify/disclose the full scope of the issueSecondly, my decision to have Jiffy run the camera was based on Jiffy's statement that if I hired them to do any subsequent work, they would deduct the cost of the cameraOffer me a concession for the damage Jiffy personnel caused to my kitchen sink, and for the mess they left in my basement Regards, [redacted]