JIL Companies

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Everything John has stated is true, for the most partWe were told, on 5/30/15, that ALL struts would be repaired at no cost to us due to the amount of money we had to put into the car within the first months we purchased this vehicleWe were under the impression that the front struts were being repaired as well, that is what we were told. When my fiancé arrived at the dealership to pick up the vehicle, he was thrown off when asked for payment in the amount of $That is NOT what we were initially told. We were given a loaner car so I could attend the functions for my daughter, however, this was a result of their mistakeWhen we purchased the car, the inspection stickers were put on in June of We purchased in October of When our car was seen by a local mechanic in Washington during the winter of 2014, just a couple months after purchase, he showed my fiancé the holes that were in the floor and the amount of rust that was underneath our carWe were told there was no way the car would've passed a proper inspection that summer with the size of those holesJohn may have not known the condition of this car, but his mechanics sure didWe were sold a lemon on a two year loan that will more than likely not pass inspection this upcoming year because of the amount of rustOur vehicle literally squeeks because the undercarriage and the amount of rustHis mechanic's did do "good gesture" service on our vehicle, which resulted in the wrong coil packs being put on our vehicle, only to cause the check engine light to continuously come onThe other good gesture repair was the one where they paid another garage to repair the holes in our floorInitially, we were told it would be "fiberglassed" over and sealed properly one week before we had it inspectedDuring the inspection, OUR mechanic physically showed us how it was done poorly and puddy was slapped on it to simply barely pass inspectionWe are denying that John has not got back to us in a timely manner, John was been more than willing to communicate with us and has even taken *** to work when our car was seen thereThe issue is I feel as though we were sold a lemonIt has been an ISSUE EVERY SINGLE MONTH since the initial purchase of this vehicleOn top of paying DOUBLE and then some regarding what this car is actually worth, the amount we have had to come out of our pocket is truly a financial burden when trying to raise a daughter and go to schoolI have always owned used vehicles and never in my life have I encountered problemsRecently our car began "bucking" and not accelerating, almost as if it's going to just stopSo now we are expecting to be burdening by either the transmission or engine issuesCommon knowledge is that those issues may end up costing me more than this car is even worth, knowing it may not even pass inspection next yearI'm not blaming John, as stated before, he has communicated with itWe feel as though however, that someone at that dealership knew the condition of the car we were being soldWe have asked before to please be reworked into another loanOur goal is just to be a in a safe vehicleI would much rather be refunded the money I have paid on this carI am basically paying on a car I will not own after this coming summer due to the condition and current issuesThat's if whatever is going on with the engine or transmission can even be resolvedWe are literally burdened and panic the second we hear a different noise in this car, again, since the initial purchase, we have had this car serviced almost every month

I assume this is a miscommunication /timing issue, as vehicle was repaired and returned to customer Tues Jan 5th. Mr *** purchased this vehicle over a year ago and we have no idea what he has previously done with the spare tire and/or lack of hardware. It is possible that the
vehicle did not have the spare wrench, which is why we ordered him one at no cost. This is something that a responsible vehicle owner should have previously verified Furthermore, we are not a tire shop and have no equipment to repair tires, but attempted to help Mr *** as a courtesy. The additional repair of a left rear broken brake line also had nothing to do Mr ***'s right front flat tire situation. This repair was completed for Mr *** as soon as possible even though we had a full shop with previously scheduled work. The vehicle was also returned to Mr *** without him paying the bill, allowing him to return to work and pay for the repairs laterIn fact he currently owes us for previous repairs as well, and has made no attempt to pay dating back almost a year. We are always glad to help a customer in need, but we are not a charity. This seems to be a case of a customer taking advantage of our good will and not accepting responsibility for their vehicle maintenance and associated financial obligations. In light of this history, it is unclear to me how Mr *** could possibly be dissatisfied with our service. Perhaps in the future, Mr *** should see if he can find another shop that would agree to do repairs and never get paid?

This vehicle was sold almost a year ago, Oct ,with a month/mile engine and transmission warranty. We have done several minor "goodwill" repairs, not covered by warranty for this customer at no charge. Most recently on 9/16/ we replaced the rear struts &
rear sway bar links and front sway bar links, which was $worth of work, for a charge of $to the customer and provided them with a free loaner car. These are routine repairs on wear and tear parts typical for a pre owned vehicle of this age. So I assume this is a misunderstanding, because this work has already been completed? There was a day delay in the repair due to a backlog in our garage as a result of our mechanic being off work for a month due to hernia surgeryWe are a small family business and work hard everyday to ensure customer satisfaction. I have gone to great lengths to communicate with these customers to resolve any concerns as quickly as possible, including sending several emails from the hospital during an ultrasound for my unborn child! In addition, I also paid $3/24/to another garage for a minor repair as a goodwill gesture. We have obviously gone to great lengths and expense to help and assist these customers with vehicle maintenance over the past year. I trust that this is a miscommunication due to timing and that this matter has been satisfactorily resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Everything John has stated is true, for the most partWe were told, on 5/30/15, that ALL struts would be repaired at no cost to us due to the amount of money we had to put into the car within the first months we purchased this vehicleWe were under the impression that the front struts were being repaired as well, that is what we were told. When my fiancé arrived at the dealership to pick up the vehicle, he was thrown off when asked for payment in the amount of $That is NOT what we were initially told. We were given a loaner car so I could attend the functions for my daughter, however, this was a result of their mistakeWhen we purchased the car, the inspection stickers were put on in June of We purchased in October of When our car was seen by a local mechanic in Washington during the winter of 2014, just a couple months after purchase, he showed my fiancé the holes that were in the floor and the amount of rust that was underneath our carWe were told there was no way the car would've passed a proper inspection that summer with the size of those holesJohn may have not known the condition of this car, but his mechanics sure didWe were sold a lemon on a two year loan that will more than likely not pass inspection this upcoming year because of the amount of rustOur vehicle literally squeeks because the undercarriage and the amount of rustHis mechanic's did do "good gesture" service on our vehicle, which resulted in the wrong coil packs being put on our vehicle, only to cause the check engine light to continuously come onThe other good gesture repair was the one where they paid another garage to repair the holes in our floorInitially, we were told it would be "fiberglassed" over and sealed properly one week before we had it inspectedDuring the inspection, OUR mechanic physically showed us how it was done poorly and puddy was slapped on it to simply barely pass inspectionWe are denying that John has not got back to us in a timely manner, John was been more than willing to communicate with us and has even taken *** to work when our car was seen thereThe issue is I feel as though we were sold a lemonIt has been an ISSUE EVERY SINGLE MONTH since the initial purchase of this vehicleOn top of paying DOUBLE and then some regarding what this car is actually worth, the amount we have had to come out of our pocket is truly a financial burden when trying to raise a daughter and go to schoolI have always owned used vehicles and never in my life have I encountered problemsRecently our car began "bucking" and not accelerating, almost as if it's going to just stopSo now we are expecting to be burdening by either the transmission or engine issuesCommon knowledge is that those issues may end up costing me more than this car is even worth, knowing it may not even pass inspection next yearI'm not blaming John, as stated before, he has communicated with itWe feel as though however, that someone at that dealership knew the condition of the car we were being soldWe have asked before to please be reworked into another loanOur goal is just to be a in a safe vehicleI would much rather be refunded the money I have paid on this carI am basically paying on a car I will not own after this coming summer due to the condition and current issuesThat's if whatever is going on with the engine or transmission can even be resolvedWe are literally burdened and panic the second we hear a different noise in this car, again, since the initial purchase, we have had this car serviced almost every month

I assume this is a miscommunication /timing issue, as vehicle was repaired and returned to customer Tues Jan 5th. Mr [redacted] purchased this vehicle over a year ago and we have no idea what he has previously done with the spare tire and/or lack of hardware.  It is possible that the...

vehicle did not have the spare wrench, which is why we ordered him one at no cost.  This is something that a responsible vehicle owner should have previously verified.  Furthermore, we are not a tire shop and have no equipment to repair tires, but attempted to help Mr [redacted] as a courtesy.  The additional repair of a left rear broken brake line also had nothing to do Mr [redacted]'s right front flat tire situation.  This repair was completed for Mr [redacted] as soon as possible even though we had a full shop with previously scheduled work.  The vehicle was also returned to Mr [redacted] without him paying the bill, allowing him to return to work and pay for the repairs later. In fact he currently owes us for 2 previous repairs as well, and has made no attempt to pay dating back almost a year.  We are always glad to help a customer in need, but we are not a charity.  This seems to be a case of a customer taking advantage of our good will and not accepting responsibility for their vehicle maintenance and associated financial obligations.  In light of this history, it is unclear to me how Mr [redacted] could possibly be dissatisfied with our service.  Perhaps in the future, Mr [redacted] should see if he can find another shop that would agree to do repairs and never get paid?

This vehicle was sold almost a year ago, Oct 30 ,2014 with a 3 month/3000 mile engine and transmission warranty.  We have done several minor "goodwill" repairs, not covered by warranty for this customer at no charge.  Most recently on 9/16/15  we replaced the rear struts &...

rear sway bar links and front sway bar links, which was $577.24 worth of work, for a charge of $100 to the customer and provided them with a free loaner car. These are routine repairs on wear and tear parts typical for a pre owned vehicle of this age.  So I assume this is a misunderstanding, because this work has already been completed?  There was a 1 day delay in the repair due to a backlog in our garage as a result of our mechanic being off work for a month due to hernia surgery. We are a small family business and work hard everyday to ensure customer satisfaction.  I have gone to great lengths to communicate with these customers to resolve any concerns as quickly as possible, including sending several emails from the hospital during an ultrasound for my unborn child!  In addition, I also paid $150 3/24/15 to another garage for a minor repair as a goodwill gesture.  We have obviously gone to great lengths and expense to help and assist these customers with vehicle maintenance over the past year.  I trust that this is a miscommunication due to timing and that this matter has been satisfactorily resolved.