Jim Ball Pontiac GMC Commercial Trucks LP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They failed to say that having my suv served every 30,00 miles to have the warranty be in effect I would have to pay another 199.99 dollars. How is that giving me anything!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Reply to Joe Ball’s Response
Joe Ball’s reply is full of half-truths. On Joe Ball’s
website, the price was as he stated, List price 21,950, Online sale price 19,950.
At Joe Ball’s lot, there was a price of 19,900 in the window of the car.
The “Example of worksheet” is a fabrication. Joe Ball
offered me 1700 for my trade, not 1200, which I accepted. It was about half the
Kelly Blue Book price, but the Xterra’s AC isn’t working and the rear bumper is
rusted, so I thought that was a fair price, I accepted it.
About the negotiated price, we did negotiate to 18,250, but I
didn’t agree to or sign off on adding the price of my trade to the negotiation.
My trade in price was already agreed to at 1,700.
I should have checked the Buyer’s Order before I signed it,
that was my mistake, but when I was going over it the next day, I noticed they
added the amount of my trade, 1,700, to the negotiated price of 18,250, then
deducted it as the trade in. This was not the price we negotiated. The price
was supposed to be 18,250 minus my trade of 1,700, plus tax and plates.
It doesn’t make sense, if it is as Joe Ball states, that we
started negotiating at 19,950 plus 1,700. That would be starting negotiating at
1,750 more than Joe Ball’s asking price. It’s ridiculous and completely false.

From: [redacted]To: [redacted]Sent: Thursday, September 24, 2015 11:22 AMSubject: [redacted]2013 Jeep Patriot,List price 21950.00 online sales price 19950.00We offered Mr [redacted] our vehicle for 19950.00 less his trade in 03 Xterra 1200.00 = (18750) plus tax and plates Mr [redacted]...

counter offered with signiture to purchase at (17900.00 incuding trade in) plus tax and plates.We decliened his offer and adjusted our offer to (18500.00 incuding trade in ) plus tax and plates .Mr [redacted] made a second signed offer for (18250.00 including trade in) plus tax and plates and we acceptedAll final numbers were reviewed with Mr [redacted] by our Business Manager Rich C[redacted] and Mr [redacted] signed a buyers order with breakdown on the on the purchase price and trade value , taxes and fees.*Example of worksheetAttached with Mr. [redacted] Initials on itSee Reverse side of worksheet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]    I am rejecting the offer because I have owned this car since 2009 brand new. I have put 45500 miles on since. I am 65 yrs. old and it will take me about 7 yrs. to add another 30000 miles to attempt to redeem their offer. Even if I do I have no money to replace the transmission which cost about 3 000 to 5000 dollars even with the so called warranty.

PLEASE SEE ATTACHMENTS. 5-6-16To whom it may concern:In regards to ID#[redacted]. Customer came in for service appointment on 4-14-16. Upon initial write-up, we documented that the vehicle had approximately 44,100 miles and was out of factory warranty due to time. We began conversation of our...

dealer recommended services which include many maintenance services (see attached copy). The customer opted to complete the services in segments. The customer started with the transmission service along with the recommended air filter and the FREE oil change. The customer also had a complaint of loosing air in the right front tire. Our technician found a screw in the tire, that was shown to the customer during the visit, and the customer approved the tire repair along with the recommended transmission service and the air filter. We proceeded to perform the repairs and services that were authorized by the customer. Upon completion the customer paid the invoice and left without incident.Days later 4-28-16, a complaint was filed with General Motors from customer. The representative from GM explained to the customer that the services preformed were not covered because customer was out of the parameters for bumper to bumper and powertrain warranty. GM Representative advised that someone from dealership would contact customer.After a few attempts to contact customer, on 5-4-16 a representative from the dealership did speak with the customer. Customer expressed that they wanted reimbursed for the repairs and services performed on the vehicle due to customer felt dealership took advantage. Representative explained to customer that the services performed were recommended to her and approved at time of service. The representative also explained that by having this transmission service performed it gives a $1000 warranty coverage towards the transmission repair if future damage. This warranty is only valid if the transmission service is preformed every 30,000 miles (see attached copies). Customer did not seem to have any interest of additional warranty and just wanted refund. Dealership representative tried to explain that a "refund" would not be possible as services completed were approved at time of service. Before the representative had a chance to offer anything for future service visits the customer hung up the phone.

Dear Ms. [redacted]In regards to the complaint that was filed against Joe Ball GMC on 11/7/2016 with ID # [redacted] by [redacted]. We do not feel it is necessary to refund Ms. [redacted] any money that she paid for the service(s) she received. Ms [redacted] and her boyfriend came into our facility...

on 11/01/2016 to have her vehicle checked out as it was operating erratic at times. They both were concerned that the vehicle would not operate safely at times while Ms. [redacted] and her young son were in it driving and wanted us to look into it and diagnose the issues that were happening. Both Ms. [redacted] and her boyfriend stressed to myself and my shop foreman (Bill S[redacted]) that they just filled up the tank and to drive it until we got it to "act up". Being that they were dropping off the vehicle in the evening of 11/01/2016 we did not have a chance to look at it or drive it to see if it would "act up". Bill S[redacted] (Shop foreman) did test drive it on the morning of 11/02/2016 for 35 miles and did get it to perform the way that Ms. [redacted] and her boyfriend described. When Bill S. returned to the shop he immediately connected our GM scanner to the vehicle to check for any fault code that the vehicles' on board computer may have set due to the erratic behavior of the vehicle on the test drive, he found a U2100 code for the transmission control module losing signal. Upon further investigation he found wires that were corroded and wire terminals that needed replaced. He then cleaned the said wires and replaced the faulty terminals to ensure that there were no other issues with the vehicle. We then proceeded to drive the vehicle to validate that the vehicle was not acting erratic anymore. I then called Ms. [redacted] on 11/03/2016 to discuss what we had come up with and let her know that we had driven the vehicle 56 miles and we feel it was fixed but that I did want to drive her vehicle the next morning to ensure that there were no issues with the vehicle after it sat cold all night, which she agreed to. At that point I did discuss the cost of our diagnosis and repair and let her know that I had discounted the labor rate down from our regular customer rate of $99.00 per hour to $62.50 (Labor discounts apply when performing extensive diagnostics on wiring issues). The next morning 11/4/2016 we drove the vehicle 3 more times for an additional 58 miles to again validate that the vehicle was fixed and that there were not any fault codes in the vehicles' computer system at which time I called Ms. [redacted] to let her know that her vehicle was ready for pick up. At this point Ms. [redacted] started questioning me about the charges and I fully explained everything that was done to her vehicle and what she was being charged for. Ms. [redacted] then said that she was at work and would discuss anything else she had when she picked up her vehicle. Upon her picking up her vehicle I asked her if she would like to discuss any issues that she had and she said she did not.Sincerely,Brad B[redacted] Fixed Operations Director Joe Ball GMC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sent out 25,000 mailers all of which were winners of SOMETHING. There was one grand prize winner in the 25,000 sent out. The mailer was designed in the way that all of the customers had to come in and match a number to the number posted at the dealership. The advertisement is in full compliance...

to advertising regulations. It was not meant to be misleading in any way.  These types of mailers are used by dealerships and companies across the country and are nothing out of the ordinary. They are not meant to be "tricky" or "false" they are strictly a way of generating customers to come in to the dealership. Everyone that came in with a flyer was a winner of something regardless of how big or small, everyone went home a winner. Thank you.

5-12-16After reviewing the customer’s response, Joe Ball GMC would
like to apologize due to the obvious miscommunication.  At this time, we have decided to extend free
of charge ($199.95 value) their next due transmission service (30,000
miles from last visit).  This will insure
that the transmission $1000 warranty will continue for the customer.Thank you

Review: I took my suv for a free oil change. Brad the service supervisor said that I should have my transmission flush out and replace my fluids, rotate my tires, change my air filter. My vehicle is a 2009 Acadia with 44.100 miles. He said that the transmission service should be done at 45,000. I am a widow with a limited income and I figured he new what he was talking about. My right front tire was also leaking air, he found a screw and said he fixed it. The repair bill bill was 274.86

When I got home I checked my owners manual and found out that the transmission service should not have been done until 100,000 miles. To verify I called another dealership and they told me the same thing. As for rotating the tires it was the right front tire with the problem and the same tire is losing air so they could not have rotated my tires. I called Brad, filed a complaint with GMC and spoke to Amy P[redacted] at Joe Ball. Nothing was resolved.

Basically they told me that there is nothing that then can do.Desired Settlement: I would appreciate a resolution.

Business

Response:

PLEASE SEE ATTACHMENTS. 5-6-16To whom it may concern:In regards to ID#[redacted]. Customer came in for service appointment on 4-14-16. Upon initial write-up, we documented that the vehicle had approximately 44,100 miles and was out of factory warranty due to time. We began conversation of our dealer recommended services which include many maintenance services (see attached copy). The customer opted to complete the services in segments. The customer started with the transmission service along with the recommended air filter and the FREE oil change. The customer also had a complaint of loosing air in the right front tire. Our technician found a screw in the tire, that was shown to the customer during the visit, and the customer approved the tire repair along with the recommended transmission service and the air filter. We proceeded to perform the repairs and services that were authorized by the customer. Upon completion the customer paid the invoice and left without incident.Days later 4-28-16, a complaint was filed with General Motors from customer. The representative from GM explained to the customer that the services preformed were not covered because customer was out of the parameters for bumper to bumper and powertrain warranty. GM Representative advised that someone from dealership would contact customer.After a few attempts to contact customer, on 5-4-16 a representative from the dealership did speak with the customer. Customer expressed that they wanted reimbursed for the repairs and services performed on the vehicle due to customer felt dealership took advantage. Representative explained to customer that the services performed were recommended to her and approved at time of service. The representative also explained that by having this transmission service performed it gives a $1000 warranty coverage towards the transmission repair if future damage. This warranty is only valid if the transmission service is preformed every 30,000 miles (see attached copies). Customer did not seem to have any interest of additional warranty and just wanted refund. Dealership representative tried to explain that a "refund" would not be possible as services completed were approved at time of service. Before the representative had a chance to offer anything for future service visits the customer hung up the phone.

Review: I RECENTLY PURCHASED A NEW 2016 GMC SUV. MADE A FIRM DEAL OVER THE PHONE ON A TUESDAY. CLOSED THE DEAL THE NEXT DAY , NOT EVERYTHING ON THE VEHICLE BUYERS ORDER WAS ITEMIZED.OR EXPLAINED TO ME. I THOUGH I WAS DEALING WITH HONEST PEOPLE AND DIDNT QUESTION ANYTHING. WHEN I GOT HOME I BROKE DOWN THE AMOUNTS THAT WERENT ITEMIZED AND REALIZED THAT I WASNT GIVEN THE PRICE AGREED UPON. I RETURNED TO THE DEALER AND SPOKE WITH A MAN NAMED CHUCK, HE WASNT INTERESTED AND WAS DISMISSIVE OF ME, HE EVEN TOLD ME SOMETHING THAT WASNT TRUE. THE AMOUNT WAS ONLY 76 DOLLARS. I FIND IT UNBELIEVABLE THAT THE DEALER WOULD BE SO DISHONEST OVER A SMALL AMOUNT. THERE ARE OTHER ISSUES WITH THE DEALER I AM TRYING TO WORK OUT WITH THE DEALER IN REGARDS TO AN OVERPAYMENT MADE TO THE DMV THAT A MAN NAMED MICHAEL C[redacted] TOLD ME SEVERAL TIMES THAT I WOULD BE GIVEN A REFUND. THE MONEY WAS PAID TO JOE BALL GMC. THE LAST TIME I SPOKE WITH MR C[redacted] HE ACTED HOSTILE TOWARDS ME , NO CUSTOMER SERVICE AS PROMISED. THERE ARE ALSO FALSE ADVERTISING ISSUES THAT I WILL FILE A REPORT ON AT A LATER TIME SOON.Desired Settlement: THE MONEY JOE BALL GMC CHEATED ME OUT OF IS A SMALL AMOUNT AND WILL NOT BE GIVEN TO ME. I AM SATISFIED JUST TO HAVE THE OPPORTUNITY TO EXPOSE A DISHONEST SALES DEPARTMENT. I HAVE PURCHASED 14 NEW VEHICLES AND HAVE NEVER BEEN TREATED SO BADLY BEFORE. I DO WANT THE SMALL AMOUNT OF MONEY THAT WAS OVERCHARGED ME FOR THE DMV. MR C[redacted] IS GIVING ME THE RUN AROUND, I THINK BECAUSE OF DISPLEASURE WITH THE DISHONEST SALES DEPARTMENT. I AM AN ELDERLY VETERAN I HAVE ALWAYS ENJOYED THE EXPERIENCE OF OWNING A NEW CAR THAT IS UNTIL I DEALT WITH JOE BALL GMC.

Business

Response:

November 20, 2015 To Whom It May Concern:This letter is in response to Complaint # [redacted]. The customer’s name is [redacted].I do not see where Joe Ball GMC overcharged the customer. We sold the car for supplier pricing according to GM. The customer agreed on the trade value however I can’t seem to see where the overcharge is.I talked to Mr. [redacted] on 11/19/15 and told him if he feels that he was cheated I would make it good with him so he would be completely satisfied. I agreed to pay him $76.00 plus tax which equals $81.32 plus I would pay him the $9.00 transfer fee he was charged.I would expect now that Mr. [redacted] is satisfied with the result of our conversation and the resolution of the reimbursement.Thank You, Joe B[redacted]Owner

Review: I went to Joe Ball looking for a SVU and the only stipulation I had was it had to have "Blue Tooth". The first visit there I talked to the Salesman [redacted], he could not find anything in my price range, I told him if something came along to give me a call. About two hours later the finance manager called and said he thought they had a SVU for me, I asked if it had Blue Tooth and he said he thought so but the salesman would know better. He told me that someone had put a down payment of the vehicle but he thought it was going to fall through, they would know more the next day. The next morning Mr. [redacted] called and said the car was available if I wanted it, I asked again if it had Blue Tooth and he assured me it had. I went out that evening and purchased the vehicle, Mr. [redacted] was in sitting in the back seat of the vehicle and pointed to the phone of the dash and said that was the Blue Tooth. The next morning when I tried to pair my phone with the Blue Tooth, the system in the car displayed that function was not available. I immediately called Mr. [redacted] who informed me that he thought for sure the car did have it, but it was not a problem, they would purchase one from Best Buy and I would have to take the car to Carnegie for installation, he also stated they would give me a loaner for the day. I explained that Carnegie was very close to me and I have another vehicle so I did not need a loaner. He knew I was going on vacation so he said to call when we go back to set up the appointment. When I got back from vacation, I called and he informed me that I could pair the phone with On Star and use it that way, I explained that the On Star minutes are very expensive and I did not want to do that. He said he was sorry, he thought the car had Blue Tooth, but there was nothing he could do. I did inform him when I went out to get the second key for the car that I would be filing a complaint with the Revdex.com, he said to "do what I had to and I was lucky to even get the car".Desired Settlement: I want Joe Ball to pay for and install the Blue Tooth that I was told was already in the vehicle.

Review: I purchased a used car from Joe Ball GMC in 2010 but then forgot to look for the title, which was supposed to arrive in the mail a couple of weeks later. Then, in Sept. 2015, I needed the title for a transfer but couldn't find it. Thinking I had misplaced it, I sent in a request for a duplicate title to the state, but they returned it to me, saying there was a lien on the car. It cost me time and money to find out that the lien had been placed by Joe Ball's GMAC loan department even though I hadn't taken out a loan to pay for the car. After finding out about the improper lien, Joe Ball's title department released the lien and I finally received the title almost a month after I first tried to look for it. If the dealership had not erroneously placed a lien on the car, I would not have had to spend time and money to clear up this matter. On Dec. 15, 2015, I wrote to Joe Ball, the Owner, asking the company to reimburse me for the amount I had spent, but I have not yet received a response.Desired Settlement: $15.97 is the reimbursement amount I had requested.

Although I hadn't asked for it, mileage reimbursement would be greatly appreciated as well. I had to drive to the notary public and twice to Joe Ball to get this matter resolved. At 57.5 cents per mile x 37 miles, that amounts to an additional $21.28.

Business

Response:

In response to complaint #[redacted]:Joe Ball GMC feels that the customer is not being reasonable. First of all the improper lien on the title was an innocent mistake. Everyone at some point in time makes a mistake when doing their job. It was not done intentionally and it was corrected immediately. Title processing does not happen quickly in any occasion and every circumstance is different. It was unfortunate that it happened and we apologize for the error HOWEVER the error did not prevent the customer from legally driving the vehicle. I don't believe that we owe any reimbursement to the customer for having to make a phone call or two. In fact the customer stated that they even forgot to look for the title to begin with. It wasn't until they thought about it that they discovered they didn't even have it. So when they called Joe Ball GMC and talked to Karen the title clerk, she handled it immediately. It was processed as quickly as humanly possible. Again, an innocent mistake that could happen to anyone and at any dealership. I am the Controller here and I have been in this business for 30 years now. It happens. People make mistakes. I've seen it many times. All a person can do at that point is fix the error and do it as quickly as possible which is what we did. We apologize for any inconvenience to the customer and we make every effort to not let these things happen but occasionally errors do occur. We do not make monetary reimbursements for mistakes we make but we do follow up and correct them in a timely manner. Thank you,Joe Ball GMC

Consumer

Response:

Review: I received a ticket in the mail with a Monte Carlo game piece in it and it showed that I won $500. I went to the dealership to claim the prize and there were 7 other people there with the same prize. We were all told that none of us were winners because our confirmation numbers didn't match their number. This is a classic bait and switch. Why send winning tickets only to be told that we didn't win!! I was considering buying a new commercial truck there but I would NEVER do business with such a dishonest business!Desired Settlement: I would like the money that was shown that I won. Winning game pieces should be honored.

Business

Response:

We sent out 25,000 mailers all of which were winners of SOMETHING. There was one grand prize winner in the 25,000 sent out. The mailer was designed in the way that all of the customers had to come in and match a number to the number posted at the dealership. The advertisement is in full compliance to advertising regulations. It was not meant to be misleading in any way. These types of mailers are used by dealerships and companies across the country and are nothing out of the ordinary. They are not meant to be "tricky" or "false" they are strictly a way of generating customers to come in to the dealership. Everyone that came in with a flyer was a winner of something regardless of how big or small, everyone went home a winner. Thank you.

Review: I bought a used car from Joe Ball on Wednesday 9/16/ 2015, a 2013 Patriot, the asking price was 19,900. After negotiating the price with the salesman, Matt, we agreed on 18,250, and with my trade priced at 1,700, it should have come to 16,550. I noticed today on the loan papers that the 1,700 for my trade was taken off a price of 19,950. So I ended up being charged 50 dollars more than the asking price. It should have been my trade in of $1,700 taken from the negotiated price of $18,250. So, they took $1,700 from me that they shouldn't have.

I called the dealer's customer service and got a voice mail, and didn't leave a message. And I sent an email to the owner, Joe Ball, with no response yet.Desired Settlement: I want the dealer to refund me the $1,700 which would bring the price to what was negotiated.

Business

Response:

From: [redacted]To: [redacted]Sent: Thursday, September 24, 2015 11:22 AMSubject: [redacted]2013 Jeep Patriot,List price 21950.00 online sales price 19950.00We offered Mr [redacted] our vehicle for 19950.00 less his trade in 03 Xterra 1200.00 = (18750) plus tax and plates Mr [redacted] counter offered with signiture to purchase at (17900.00 incuding trade in) plus tax and plates.We decliened his offer and adjusted our offer to (18500.00 incuding trade in ) plus tax and plates .Mr [redacted] made a second signed offer for (18250.00 including trade in) plus tax and plates and we acceptedAll final numbers were reviewed with Mr [redacted] by our Business Manager Rich C[redacted] and Mr [redacted] signed a buyers order with breakdown on the on the purchase price and trade value , taxes and fees.*Example of worksheetAttached with Mr. [redacted] Initials on itSee Reverse side of worksheet