Jim Barnard Chevrolet, Inc.

To Whom It May Concern:The customer's concern with their vehicle was that it was running rough and stalling at stops. Ourtechnician verified the concern and found a diagnostic trouble code (DTC) that indicated an issue withthe Exhaust Camshaft Position System Performance. The diagnostic procedure...

for this DTC states thatengine oil condition and/or low engine oil level may be the cause and an oil change may be required.The vehicle did have a low engine oil level, so we recommended an oil change. The customer declinedthe oil change. The customer then questioned whether the diagnostic charge could be covered bywarranty.We agreed to release the vehicle to the customer without processing payment for the diagnostic charge,pending a warranty review by our service manager. Our service manager later agreed that thediagnostic charge was not covered by warranty.We apologized for the misunderstanding regarding processing the payment for the diagnostic charge. Acredit af $108 was issued to their debit card on 8/17/2017. On 8/18/2017 we agreed to reduce the finalbill to $71 to cover their $37 overdraft fee. The customer paid cash and the issue was resolved on8/18/2017.Sincerely,Andrew [redacted]VP-Business Manager