Jim Butler Auto Plaza

Complaint: [redacted] I am rejecting this response because I received this email today from [redacted] at Fiat Good Morning,I just received the email from Revdex.com about your hubcapsI have been authorized to give you free hubcaps at no charge from ownership if you are willing to remove/revise the complaintOnce the complaint is taken care of we will give your the hubcapsPlease let me know if this is acceptable.-- Thank you, [redacted] Service & Parts ManagerJim Butler Fiat [redacted] Sincerely, [redacted]

I have resolved my issue with the business and I would like to cancel my complaint

12/2:36pm Mediator called to get updateIssue has been resolved to consumer's satisfactionCONS has received hubcaps

It was our intention to assist with thisThe vehicle has been repaired

***,I have received your complaint and have spoken with my team about your issueMy management team has also spoken with Fiat on your behalfWe may have been able to get help from the manufacture with this issue if the vehicle was still under warrantyHowever the warranty expired close to two
years agoEven though we did not sell your vehicle to you when it was new we love being the one you take your car to for serviceWe would be happy to extend our cost on the product to you if this would make it any easier for you to make the decision to purchase new hubcaps for your car. Thank you,*** ***

Initial Business Response /* (1000, 7, 2015/06/22) */
We have since contacted Mr. [redacted] in regards to his vehicle concerns. We inspected the vehicle to verify what the other shop he took it to quoted. What we found is that the bushings that they are speaking of are operating as designed and no...

grinding taking place in the front end. The only thing that we found that could be the cause of the noise in the front end is a strut. Strut is still operating as designed and not leaking but under certain instances making a noise. We left him with numbers at a reduced cost if he chooses to replace.

12/21 2:36pm Mediator called to get update. Issue has been resolved to consumer's satisfaction. CONS has received 4 hubcaps.

Complaint: [redacted]
I am rejecting this response because I received this email today from [redacted] at Fiat.
Good Morning,I just received the email from Revdex.com about your hubcaps. I have been authorized to give you 4 free hubcaps at no charge from ownership if you are willing to remove/revise the complaint. Once the complaint is taken care of we will give your the hubcaps. Please let me know if this is acceptable.-- Thank you,[redacted]Service & Parts ManagerJim Butler Fiat[redacted]
Sincerely,
[redacted]

I have resolved my issue with the business and I would like to cancel my complaint.

It was our intention to assist with this. The vehicle has been repaired.