Jim Butler Chevrolet

Complaint: [redacted] I am rejecting this response because: This not all true I called them on the Monday after car was returned to me and told them that there was oil dripping under car on Saturday after I had picked up the car the night before, I think they didn't keep car long enough to see if it was leaking they were rude and just made excuses and I also told them when I brought in the car I thought it was rear main seal I don't believe front seal was leaking just oil pan.so I think they were wrong in there diagnosisso they should have fixed the repair it needed at no cost Sincerely, [redacted]

[redacted] , Please make sure you understand the facts before slandering my company and another company that is not even involvedOn 11/14/at 12:pm you completed an online form from a vendor we use called [redacted] In that form you checked the box to pull your creditThat same day, we communicated to you via email and approved text along with a phone call that was recorded and lasted minutes verifying that you wanted us to work with you, run your credit and provide [redacted] to you(as you stated on that minute phone call)on 11/15/we tried to verify your appointment numerous times and you finally responded at 3:pm that you bought a car elsewhereThis morning you contacted one of my employees stating that we ran your credit without your authority (we did have your authority both written and verbally and it is recorded) and that we were the reason for your declining credit scoreAnd now you have posted this onlineWhile it is always easy to blame others, we are not the reason for a declining scoreYou also stated that you were going to blast your displeasure everywhere on social mediaI ask that you do notYour review here is not true and can certainly be judged as statements that can harm my businessPlease stopThe fact that we lost your business is harm enoughI am asking you kindly, to correct your post so that you are not providing details and you should remove the company [redacted] because I am sure their lawyers will be contacting your as wellPlease understand, we are really good people and we help over people with tough credit scores every month get into a new or high end pre owned vehicleUnfortunately, it does not seem that we had much of a shot to get it doneMy office number is [redacted] I will be more than happy to discuss, but I do request that you understand that we did not run your credit or ruin your credit by simply doing a pullNo matter who tells you this, that is simply not trueIf you went to multiple sites and clicked the same button, that would cause some degradation but very littleI would appreciate your efforts to correct the post and hopefully we will be able to serve you in the futureSincerely, ***

Complaint: [redacted] I am rejecting this response because: The reservoir was not top off that why the car over heated, I asked to review the tape with the manager so he could proved to me that it was top off The water pump was fine and the fluid on the engine was from me putting water into the reserve on the side of the road The water pump was fine if they would have done their job right the first time by topping off the fluids I wouldn't had to pay for a new water pumpWater pump fail because there was no coolant in the reserve, periodThe manager only took off 10% and not 20%I am not trying to get anyone fired just want proof that the mechanic actually did his jobs which they states they top off fluidsAs stated before I showed [redacted] a video on my phone what the problem was but they just ignored it The manager also never asked me to bring the vechile back to himI went to another dealer and amazingly the video I show [redacted] was the problem all alongI was never ride or irritated just and upset customer with a bad experience with Jim ButlerThey have all the video evidence there at their shop and would request a copy of it Again I not trying to get anyone fired just want proof of the work they said they did Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have no been contacted by "***" Sincerely, [redacted]

Mr [redacted] , I have read all the documentation regarding this situationI believe it all started regarding the ability to use your GAP refund as part of your down paymentYes, we made a few mistakes but ultimately we got you into a vehicle that matched your needsIt is also true that paperwork is usually passed on day one, but your request on applying the refund complicated the processMy team has offered everything under the sun to help youBut to be quite honest it has been difficultBecause UPS lost the paper work, we have to apply for a new MSOUntil that arrives we could not provide any paper work to youThis could take 10-daysI am happy to provide a rental car to youAs for your reviews, I cannot remove anyYou must personally do thisI will be back in town next week and as the owner, I would like to meet with you personally***@jimbutlerautogroup.com

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Contact Name and Title: [redacted] m [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@jimbutlerautogroup.com Ms***, we are unable to accommodate your desired resolutionFirst and foremost, I listened to your communication and spoke to both [redacted] and [redacted] and feel comfortable that you have MIS-heard or misunderstood [redacted] 's communicationCurrently you have been working with Elco Chevrolet and Chevrolet directlySince that has occurred we are unable to even have influence over your situationIf you work with Chevrolet and request our service department to help, they will call me personally to set it upHappy to try and help if Chevrolet directs usWe are a great company and feel that this report is not correct or appropriate Again, I am sorry for your issue, but I show in the system that have not been in our service since 2015? Need to double check

We do not know how what to say All of our paperwork shows that she purchased a Cruze from us The VIN is [redacted] It appears when she bought auto insurance which is required in the State, her auto insurance marked it as a on the insurance card Not sure why, but not an issue that we are responsible for at this time Thanks

Tell us why here... This Impala, 157,miles, was here on 11/15/and we fixed two oil leaks, a motor mount that was saturated from oil and did an alignmentThe tech did mention in his comments that there was a possibility that the rear main seal was also leaking but due to the volume
of oil under the vehicle there was no way to condemn it at that timeTech did the repairs, cleaned the underside, and drove the vehicle and did check after the repair for additional leaksNothing was found
The customer called back two weeks later and told us that he had another oil leakWe gave him a quote for the rear main seal replacement and told him that we would check it for no chargeHe came in on 12/6/and we verified that the rear main seal was leakingHe wanted us to cover the price of the repair, since he just had the other oil leaks fixedI gave him a quote of $He did not understand that the front crank seal was leaking so bad that it damaged the front motor mount(the oil corroded the rubber)We fixed the front oil leak and the bottom oil leak but the rear main seal required the removal of the transmission and was not an overlapping job
If we would have been able to verify that the real main was leaking on the first visit, the cost to repair would have required the additional $

Initial Business Response /* (1000, 5, 2015/09/01) */
Contact Name and Title: *** *** co-owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jimbutlerautogroup.com
I am sorry your Ford has been such a disaster at our shopIn your complaint you do not say if you were charged for brakes? I
will double check our filesIf it is all documented, we will document with FORDWe will trade in your car and get you into another as long as it is possible with credit historyCall me at the contact # belowI am sorry that we have not solved it to date

We are sorry for any perceived issues and really confused as to how we are in the middle of this However, here is the data we have We show a key and key FOB ordered in 2011, we show someone picked it up in November We would not have a record We do not cut new KEYS without
id's unless a customer is at the desk with a key in their hand we can trace cut So if someone picked it up and had a key cut, they would of had to have a key in hand We do not show anyone configuring the key fob In we show that we gave her another key FOB at NO CHARGE during a service visit The customer has been in after that without any issues Her last transaction or service visit was December 17th, We do not feel we are responsible for refunding any monies or providing a new FOB Can not understand the complaint in its entirety and we of course cannot be in the middle of marital issues, etc Thanks Sincerely, ***

Unfortunately, this is a GMF program that was screwed upWe have communicated to her and she should receive soon

We are sorry that we cannot help youWe do have guaranteed credit approval which is through a company called *** and would happy to look at your deal through that *** will be contacting you shortly

Complaint: ***
I am rejecting this response because:
II am not returning the carI have filed a complaint with both the Revdex.com and the Missouri Department of RevenueIf you fail to provide me with my papers changes will be filed
Sincerely,
*** ***

Customer has been at multiple dealerships over the past four months. This was his first full visit to our store and the first complaint to Revdex.com but he has written complaints twice to GM regarding his desire to receive more for his trade. The numbers quoted in this complaint are not
the numbers we show in our system, not sure if this was from another dealer or my team. However, we have been very transparent in our financial discussions with the customer but cannot disclose over the Internet due to the Privacy Policy. All financial information is secure and cannot be shared. Needless to say, he is upset about the value of his trade once it was viewed in person versus buying another truck. The trade in value we have presented the customer is based on the market analysis of like vehicles, physical shape and maintenance records. We have the lowest priced Silverado with the features he desires but cannot offer any more for his trade. We put together numerous financial offers through multiple banks to finance the difference but none were acceptable to this customer. This is the bottom line. Month to month the offers change from the manufacturer and the banks. Many banks have increased their finance rates due to the increase of interest rates through the Fed Reserve. Neither of these do we control

I provided the information documented in our system

Complaint: ***
I am rejecting this response because:I've never been offered anything regarding my papers, other than a $check to cover the late registration feeThe fact that I'll be driving a car that is illegal and not registered has never been addressedI haven't made anything difficultThe dealership made things difficult because the financing department NEVER submitted my paperwork the day I bought the car, as the law dictates they doIf they would have we wouldn't be in this situation where you're forcing me to drive my car illegally after January 2, Regarding meeting me, I refuse to step foot in a business that operates as yours doesHad I known you all treat customers like this, accusing them of being in the wrong when clearly it is your dealership is ridiculousYou can't even prove to me that you sent the papersAll you've done is send me a tracking number for a lost packageThat proves nothing in a court of lawYou've treated me like I'm the it when you're employing purple that obviously don't know how to do their job or the law regarding their job processAnd now you're telling me 10-10-days when your dealership says 7-Why not figure out what you're doing before you respond to your customers? Better yet, why not help your employees figure out their jobs before allowing them to handle legal documents? So that's where we are...I'm waiting for my papers and you legally have more days to provide me with them before legal action may be taken
*** ***

I apologize to Mr. [redacted] apparently they only discussed on the phone with my team.  Again, it is what it is, nothing can change.  We continually will look at the details and if prices change, we will present.  Not sure what it is Mr. [redacted] wants from us, we clearly cannot reach the numbers he is looking for and while our BDC person may have thought we could, it is clear we cannot.  We would never pass up an opportunity to sell a truck if we could make it work.

Complaint: [redacted]
I am rejecting this response because:  A.  I never went to Jim Butler to see the vehicle.  B.  I was told my payment would be the same with a 3k difference but when asking the financemanager he said 10k after I filled out credit report.  C.  I told them I was looking at a GMC totally different make and model. In regards to the other complaint with Chevrolet that was because they applied the treatment to the outside of the vehicle and completely scratched it up to the point they had to send it to two different detail shops and completely change the hood on Abrams new truck.  They admitted and paid for this.
Sincerely,
[redacted]

[redacted], Please make sure you understand the facts before slandering my company and another company that is not even involved. On 11/14/16 at 12:01 pm you completed an online form from a vendor we use called [redacted]. In that form you checked the box to pull your credit. That same day, we...

communicated to you via email and approved text along with a phone call that was recorded and lasted 5 minutes verifying that you wanted us to work with you, run your credit and provide [redacted] to you. (as you stated on that 5 minute phone call). on 11/15/16 we tried to verify your appointment numerous times and you finally responded at 3:46 pm that you bought a car elsewhere. This morning you contacted one of my employees stating that we ran your credit without your authority (we did have your authority both written and verbally and it is recorded) and that we were the reason for your declining credit score. And now you have posted this online. While it is always easy to blame others, we are not the reason for a declining score. You also stated that you were going to blast your displeasure everywhere on social media. I ask that you do not. Your review here is not true and can certainly be judged as statements that can harm my business. Please stop. The fact that we lost your business is harm enough. I am asking you kindly, to correct your post so that you are not providing false details and you should remove the company [redacted] because I am sure their lawyers will be contacting your as well. Please understand, we are really good people and we help over 200 people with tough credit scores every month get into a new or high end pre owned vehicle. Unfortunately, it does not seem that we had much of a shot to get it done. My office number is [redacted]. I will be more than happy to discuss, but I do request that you understand that we did not run your credit or ruin your credit by simply doing a pull. No matter who tells you this, that is simply not true. If you went to multiple sites and clicked the same button, that would cause some degradation but very little. I would appreciate your efforts to correct the post and hopefully we will be able to serve you in the future. Sincerely, [redacted]

Mr. [redacted], I have read all the documentation regarding this situation. I believe it all started regarding the ability to use your GAP refund as part of your down payment. Yes, we made a few mistakes but ultimately we got you into a vehicle that matched your needs. It is also true that paperwork is...

usually passed on day one, but your request on applying the refund complicated the process. My team has offered everything under the sun to help you. But to be quite honest it has been difficult. Because UPS lost the paper work, we have to apply for a new MSO. Until that arrives we could not provide any paper work to you. This could take 10-30 days. I am happy to provide a rental car to you. As for your reviews, I cannot remove any. You must personally do this. I will be back in town next week and as the owner, I would like to meet with you personally. [redacted]@jimbutlerautogroup.com