Jim Butler Kia

Mr [redacted] purchased a car here on 6/24/ It was communicated to Mr [redacted] that we needed the $down from him to hit the payment he wanted He agreed, signed the agreement and then went into the finance office In the finance office, he communicated that he would have to bring a check in because he did not have it with him He committed to bring a check the next day We never received the down payment so we contacted Mr [redacted] and he told me he didn’t owe it and he was returning the car Cussed my finance manager out and hung up on him We have continued to try and contact Mr [redacted] with no luck We have never received a call back from return a call The warranty is Kia manufacture warranty I have attached the paper work signed by the customer that shows $cash due Since it is a standard warranty, KIA sends out that information directly to the consumer, not Jim Butler KIA We do not feel as if we have done anything wrong and we are only following up on the promise from Mr*** ***

We will not provide additional support or paymentsHe did authorize the painting and in fact the value of the car actually increased dramatically because we did the right thing for this customerWe Paid his 1stmonths payment since we had his car tied upWe agreed to buff the car to fix the
problem but when we got into it buffing was a quick fix that didn’t address the problem so we did the right thing and fixed the paint issue so it would not come back in months. We we have fulfilled our obligation and did a terrific job for him

They have resolved the issue and this complaint may be closed

We appreciate your businessUnfortunately, I do not believe we should be held responsible to repair a car at no cost after almost a year and one half of serviceIssues like this could be cause by many variations of driving and surfacesI am sorry that we cannot service at no charge for a car that
was purchased in February of last yearI would be happy to help by providing a discount for your serviceLet me know if you would like a discount for Svc provided

Initial Business Response /* (1000, 5, 2015/10/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kiastl.com
We apologize for the mistakeI assure you that it was not done on purpose and can gain a certified letter from my web vendor that the mistake was
a doubling of a rebate that was not available on an executive loanerWe have fixed the website and apologize to you personallyI am uncertain about your claim of running your credit times? Do you mean we asked financial institutions if they would approve you? If so, that does not mean we ran your credit timesIn fact, we would only run it once
As the owner, I assure you we do not "advertise" and never willI am happy to talk to you personallyYou can reach me at my officeThanks, ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed by two separate employees that the prices online were falsified to bring customers into the car dealershipI quote " you know how it is right?"That does not sound like a "mistake" to me, and no, I don't know how it isYes, when I stated that my credit was pulled times what I meant to say was there was one credit inquiry from you and nine from other banksNone of these inquiries would be on my report at all if not for the "Mistaken" price onlineI need this corrected

Complaint: ***
I am rejecting this response because:
Your dealership didn't even offer an extnded warranty on a car I DIDNT WANTExplain to me how when the car hesitates when you take off from a stop, when the ac is on it sounds like the fan is going out or when the service issue tracks warning comes on is my faultI emailed *** the service manager in June of last year and never got a response from himI will not except this at allYou want me to pay for repairs that should have been covered under an extended warranty if I would have been offereded one.
Sincerely,
*** ***

100% disagreeWe do not promise a specific price because all veries based on credit ( if payment driven) or location/education/trade in based on KIA promotionsCustomer was Pre-approved at her bank, we said we would do our best to get there and clearly did not make her happy in the 15-minutes
she was at the storeWe are sorry to make her feel that wayWe are a great team with a spectacular reputation and one of the highest rated dealerships in the countryI reached out directly to her, but no respons

Initial Business Response /* (1000, 11, 2016/02/26) */
Ms*** came with a pre-approval from *** at an extremely high rate*** provided an avenue to *** bank that gave her a better rate (3% less)Ms*** agreed to the terms and conditions of the *** loan and took delivery of the car
On the following Monday, *** *** union contacted Ms*** and agreed to give her the same rate (I assume) that *** got her at ***
Ms*** then called *** on Monday stating that she was going with *** *** *** for her loan and wanted to *** to cancel the agreementWith our exclusive relationships with our Banks, that takes some workWe have done the cancellation work and her GAP refund check (which comes from a third party) has been signed off on and should be in her hands shortly
When speaking to ***, no contact was made directly to them, perhaps she called a branch? Not sureHowever, we tried to do the best for Ms*** and I am confident we followed all guidelines and tried to do our best
Initial Consumer Rebuttal /* (2000, 13, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your support, First of all *** did not offer a rate of 3%It was around %I am still waiting check refund from GAPAfter I have received this check and ensure that it is the correct amount (that being retroactive to the date that it should be), I will be inclined to agree to case closure if amount is correctThanks

Mr. [redacted] purchased a car here on 6/24/2016.   It was communicated to Mr. [redacted] that we needed the $500 down from him to hit the payment he wanted.  He agreed, signed the agreement and then went into the finance office.  In the finance office, he communicated that he would have to...

bring a check in because he did not have it with him.  He committed to bring a check the next day.  We never received the down payment so we contacted Mr. [redacted] and he told me he didn’t owe it and he was returning the car.  Cussed my finance manager  out and hung up on him.  We have continued to try and contact Mr. [redacted] with no luck.  We have never received a call back from return a call.     The warranty is Kia manufacture warranty.    I have attached the paper work signed by the customer that shows $500 cash due.  Since it is a standard warranty, KIA sends out that information directly to the consumer, not Jim Butler KIA.  We do not feel as if we have done anything wrong and we are only following up on the promise from Mr. [redacted].   [redacted]

Initial Business Response /* (1000, 8, 2015/08/18) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@jimbutlerautogroup.com
You chatted after hours with our Chat service to see if the vehicle was still available. By the time you arrived, it was sold. ...

I am sorry, last day of the month and when you sell 8-10 vehicles per day and usually 25 on the last two days of the month, it happens. I reviewed with my team and felt they did everything possible but you were already in a bad mood. We are a good company and accusing us of bait and switch is the wrong thing to do. I am sorry did not meet your expectations. Here is a summary of our phone call with you after you left the store:
[redacted] was very upset. He told me he was here 5 min before [redacted] could talk to him. After [redacted] talked to him [redacted] left to find the car. 5 min later he left the store. He then said he drove away to find [redacted] smoking on the side of the building ([redacted] does not smoke) . [redacted] called and he cussed her out and hung up on her. When I called him he stated he was at several different car dealerships and no one could help him. He said he drove here knowing we couldn't either. I told him all I wanted to do was help him. And we offered guaranteed credit. He said he wanted to lease and only wanted a 2014 KIA soul that we showed on the web site. It was sold. I told him I have a 2015 KIA soul I could sell him cheaper. He told me he knew we were misleading him and never had the car. He proceeded to cuss me out and told me he already filed a Revdex.com complaint. And hung up on me.
I do not believe the complaint has merit and would appreciate a dismissal.