Jim Charlon Ford, Inc.

TO WHOM THIS CONCERNS,I'VE INCLUDED IN THIS FAX PAPERWORK FROM THE CAR DEAL THAT THE CLIENTS HAVE ACKNOWLEDGED AND SIGNED THAT THEY PURCHASED THIS VEHICLE AS-ISTHE ONLY THING PROMISED WAS FOUR NEW TIRES THAT THEY RECEIVED AS YOU'LL SEE ON THE FORM TITLED DUE BILLASIDE FROM THAT ANY AND
EVERYTHING WE HAVE DONE WAS OUT OF COURTESY NOT OBLIGATION THE CLIENTS CAME BACK AFTER OUR ORIGINAL TRANSACTION WITH NUMEROUS COMPLAINTS, NONE OF WHICH WE ARE OBLIGATED TO FIX BEING THAT THEY PURCHASED THE VEHICLE AND NONE OF THE COMPLAINTS WERE OF A SAFETY ISSUE I.E WE PAID TO REPLACE THE HEADLIGHTS BECAUSE THEY DIDN'T LIKE THE STYLE WHEN THE ISSUE WITH THE DVD PLAYER WAS BROUGHT TO OUR ATTENTION WE NOTIFIED THE CLIENTS THAT IT ISNT SOMETHING WE HAVE TO FIX BUT WILL DO OUR BEST FOR THE INCONVENIENCEWE THEN REPLACED THE DVD PLAYER WITH A NEW ONETO FIND OUT WEEK LATER IT WAS INDEED HAVING THE SAME ISSUE WE AGREED AGAIN OUT OF COURTESY NOT OBLIGATION TO SEND IT TO AN AUTHORIZED CHEVROLET SERVICE DEPT BECAUSE THE DVD PLAYER IS AFTER MARKET THEY CALLED IN ONE OF THEIR AUDIO VIDEO VENDORS HE INSPECTED THE DVD PLAYER AND NOTIFIED US THAT HE WANTED TO START WITH REPLACING THE DVD PLAYER WHICH WAS NEW AND ALL OF THE WIRING LEADING TO THE DVD PLAYER FOR $1,WHEN WE ASKED IF THAT WOULD FIX THE ISSUE WE WERE TOLD THAT IT DID NOT GUARANTEE TO FIX THE PROBLEM IT WAS VERY POSSIBLE WE WOULD HAVE TO SPEND MORE MONEY AND POSSIBLY REPLACE THE MAIN STEREO HEAD UNIT SO WITH ALL OF THE MONEY WE HAVE ALREADY SPENT OUT OF COURTESY, IE HEADLIGHTS, DVD PLAYER DRIVERS AND FUEL TO TAKE THEIR VEHICLE TO THE OTHER DEALERSHIP AND NOT GIVEN A GUARANTEE THAT THE ADDITIONAL 1,THEY WERE ASKING FOR MIGHT NOT FIX THE PROBLEM WE GAVE THE CLIENT TITLE OPTION, WE SUGGESTED THE THEY PURSUE THE DVD PLAYER ISSUE THEMSELVES AND OFFERED TO PAY $TO THE CLIENTS WHICH THEY EXCEPTED TO PERSUE IT THEMSELVES AT THEIR OWN TIME AND PACE WHICH WE ALSO WERENT OBLIGATED TO DO NOT TO MENTION WE ALSO GAVE THEM A FREE LOANER VEHICLE TO DRIVE WHILE THEIR VEHICLE WAS AT THE OTHER DEALERSHIP, THIS WHOLE THING HAS COME AS A SURPRISE TO US WE HAVE DONE EVERYTHING THESE CLIENTS HAVE ASKED US TO DO OUT OF COURTESY FOR THEM TO THEN RECEIVE THIS COMPLAINT ESPECIALLY AFTER THEY AGREED TO EXCEPT THE $500- AND PURSUE THE DVD PLAYER THEMSELVES.SINCERELY, JIM CHARLON FORD, INC.MANAGEMENT

I am rejecting this response because:
The vehicle was advertised as the DVD player working and Quan was specifically asked if it worked and he assured us that it did. If the DVD player would have worked at the time of purchase the AS-IS clause would be valid. Then Matt, another salesperson, promises he will resolve the issue. After much run around Matt installed another DVD player, with poor craftsmanship, then claimed it worked which it did not. After that Matt still agreed he was going to figure it out, which he backed out of causing this complaint to be filed.  Also the incident on 1640
10 May 10, 2017  when Megan Michel picked the vehicle back up from the Ford dealership the one where Kenny, a salesperson, verbally assaults Megan and physically kicks my vehicle is completely unacceptable. The check for five hundred dollars will not be cashed due to the fact of the misleading statements by Quan because, I feel the dealer should resolve this issue as it was promised that the DVD player worked or was repaired by Matt which it was not. This vehicle was also purchased with a warranty and Matt agreed to repay me for the headlights if I installed them because, the ones originally installed were tinted and therefore illegal. Quan and Matt's statements that the DVD player functioned properly was completely false and that is the reason I am seeking assistance from the Revdex.com. Myself and Megan have shown nothing but patience with the sales team at Jim Charlon Ford after our purchase and have received nothing but misleading statements and disrespect in return.