Jim Charlon Ford

I am rejecting this response because: The vehicle was advertised as the DVD player working and Quan was specifically asked if it worked and he assured us that it didIf the DVD player would have worked at the time of purchase the clause would be validThen Matt, another salesperson, promises he will resolve the issueAfter much run around Matt installed another DVD player, with poor craftsmanship, then claimed it worked which it did notAfter that Matt still agreed he was going to figure it out, which he backed out of causing this complaint to be filed Also the incident on May 10, when Megan Michel picked the vehicle back up from the Ford dealership the one where Kenny, a salesperson, verbally assaults Megan and physically kicks my vehicle is completely unacceptableThe check for five hundred dollars will not be cashed due to the fact of the misleading statements by Quan because, I feel the dealer should resolve this issue as it was promised that the DVD player worked or was repaired by Matt which it was notThis vehicle was also purchased with a warranty and Matt agreed to repay me for the headlights if I installed them because, the ones originally installed were tinted and therefore illegalQuan and Matt's statements that the DVD player functioned properly was completely and that is the reason I am seeking assistance from the Revdex.comMyself and Megan have shown nothing but patience with the sales team at Jim Charlon Ford after our purchase and have received nothing but misleading statements and disrespect in return