Jim Click - Hyundai of Green Valley

I had an appointment for 10:30 car went into shop at 12:15. No one said anything to me about what was going on. I had to ask when the car was going in. The service adviser was on the phone and said it was next. After about 30 minutes she came to me and said that it was done except they did not have the engine air filter but I could wait at least another 35 minutes for them to get one. She said that she knew that I did not want to wait. Why make an appointment if the dealership can't honor the appointment time. What a waste of time. I will NOT be going back there again

HORRIBLE CUSTOMER SERVICE and absolutely NO COMMUNICATION !!!! IF I COULD GIVE YOU A NEGATIVE STAR RATING I WOULD. My partner and I upgraded our basic model *** to a *** model in February and our rear-view mirror has a huge crack. They told us if we were interested in this vehicle that they will order the part right away and replace it. 3 MONTHS LATER contacting our sales rep manager DAVE countless times asking about rear-view mirror and making the excuses that he will check and never contact us back we finally got him to make an appointment on a May 4th to get the mirror replaced. I had taken the time off from work for this appointment. We get there and waited 30 min to let us know that the ordered the wrong part. I was very upset that I had to wait almost 4 months for such a BASIC PART!!!!!!!!!!!!!!!!!!!!! They notice I was not too thrilled about the news so Dave told us that they will fill up our tank with gas and wash the car for all the trouble. I was like, well at least that’s something we were going get out of this whole mess were experiencing. They pull up our car to the front notice that the vehicle was no completely dry. But this point whatever, it looked better then it did when we pulled in. I get into the vehicle and I start driving towards the exit and notice that they didn't even fill up the car like they said they were. So I got upset drove back and found Dave and told him that the car was not filled up at all. He looked at me and made a poor excuse oh we will do that for you next time when you come in for your part. I couldn't believe what I was hearing.
We have been following up ever since then just to get the same response "let me check" "all check when I get to work" and "I should know tomorrow" and never hear from him again. WE NEVER EVER GET ANY CALLBACKS OR UPDATES. this is the second time I had to complain about the service here to the point that they had to reassign us a new agent because no one ever communicates back were always treated with such poor service that I will eventually look in purchasing a car elsewhere. Once they make a sale they forget about you. NEVER WILL I EVER RECOMMEND THIS PLACE TO FAMILY OR FRIENDS.

December 13, 2018 I purchased a used vehicle from Jim Click Dealer at the Tucson Convention Center. The car is a 2002 *** with over 200, 000 miles. The car did not have the customary information sticker on it. I was assured by my salesperson that the car had been checked out by Jim Click Automotive Team.
A few days later I took car to my personal mechanic for a check up. The mechanic found that left front strut was leaking and the axel had been broken and repaired. I called my salesperson to see whether they would repair the car. He referred me to a floor manager, who told me he had to look up the paperwork and would call me on December 26, 2018. I did not receive a call, so I called the dealership on Thursday, December 27th. I then spoke with a different floor manager, who told me they would not take another mechanic's word for the repairs. I made an appointment to take the car in on Friday, December 28th. Jim Click mechanics found that the original mechanic's assessment was correct the left front strut was leaking. I was also informed that my limited 30 day warranty did not cover the costs. They offered me their "employees discount to do the repair work. I paid over $500 to replace left and right strut. I was also told I could not return the car. I am upset that they knowingly sold me a car with a leaky strut and would not repair at no cost.

Went in to get air bag recall repaired. Air bag coil went out 2 weeks later due to (1) improper install or (2) norm wear. Dismiss suspicion of it being fault of JCN vs. bad timing. Paid $700 for repair. Went in for oil change TODAY. Normal inspection was not done. No reason given by staff, "just wasnt". Car given back with a tire light on. "Just put some air in". Ummm ok. Tire SHREDS a few miles down the road. WILL NEVER RETURN HERE. all trust is gone.