Jim Coleman Infiniti

My experience with this dealer was terribleThe day we bought the vehicle, we pointed out several flaws to the salesman who promised to fix it but nothing has happened in over weeksThe customer service and plates/tags person is extremely discourteousShe asked me to call her at the end of the week and when I did she started yelling at me and refused to help meThe tags they gave me were about to expire and she refused to extend themShe gave no update on how she planned to fix the expiring plates problemVery disappointed with this dealer and therefore the manufacturer as well because their ethics are reflected on how the dealers treat their customersCoincidentally, their prices are higher than other dealers in the area, avoid this dealer at all costsIf this review is available for you to make a decision before you head to this dealer, beware of their dishonest and discourteous behavior

Complaint ID #  [redacted]
 This is the only other infomation you sent me.
Business (as entered)
Jim Coleman Infiniti
[redacted], MD [redacted]
###-###-####
Problem Description:
Prior to purchase car was suppose...

to have been repaired and was not, the ac was broken and the vehicle was repaired, other things were also to be repaired, ie the seat belt continues to ring even though there is no one in the seat, also a service was due on the car lastly a loud rumbling/grinding noise still exist on the front end of the car.I was told there was a thirty day warranty. The car was returned within the warranty time. They said it was reset but it she still does the same thing. The service light still indicates service due even though they state it was reset, I don't see evidence of any serving the paper work just states reset. They claim they cant duplicate the noise in the front wheels but its apparent.Now I am being avoided all calls are answering machine or they are not available,They also kept my car for 14 days during the warrantee period stating the Bmw repair shop would not answer their calls.They gave me a we owe for the tire pressure monitors which they state cant be done because of the rims that came on the car,however I am told they can be reprogrammed. I do have documentation of the issues they tried to repair.
Desired Outcome:
Repair of all issues or payment compensation
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[redacted], Trade Practice Consultant

Review: Prior to purchase car was suppose to have been repaired and was not, the ac was broken and the vehicle was repaired, other things were also to be repaired, ie the seat belt continues to ring even though there is no one in the seat, also a service was due on the car lastly a loud rumbling/grinding noise still exist on the front end of the car.I was told there was a thirty day warranty. The car was returned within the warranty time. They said it was reset but it she still does the same thing. The service light still indicates service due even though they state it was reset, I don't see evidence of any serving the paper work just states reset. They claim they cant duplicate the noise in the front wheels but its apparent.Now I am being avoided all calls are answering machine or they are not available,They also kept my car for 14 days during the warrantee period stating the Bmw repair shop would not answer their calls.They gave me a we owe for the tire pressure monitors which they state cant be done because of the rims that came on the car,however I am told they can be reprogrammed. I do have documentation of the issues they tried to repair.Desired Settlement: Repair of all issues or payment compensation

Consumer

Response:

Complaint ID # [redacted]

This is the only other infomation you sent me.

Business (as entered)

Jim Coleman Infiniti

[redacted], MD [redacted]

###-###-####

Problem Description:

Prior to purchase car was suppose to have been repaired and was not, the ac was broken and the vehicle was repaired, other things were also to be repaired, ie the seat belt continues to ring even though there is no one in the seat, also a service was due on the car lastly a loud rumbling/grinding noise still exist on the front end of the car.I was told there was a thirty day warranty. The car was returned within the warranty time. They said it was reset but it she still does the same thing. The service light still indicates service due even though they state it was reset, I don't see evidence of any serving the paper work just states reset. They claim they cant duplicate the noise in the front wheels but its apparent.Now I am being avoided all calls are answering machine or they are not available,They also kept my car for 14 days during the warrantee period stating the Bmw repair shop would not answer their calls.They gave me a we owe for the tire pressure monitors which they state cant be done because of the rims that came on the car,however I am told they can be reprogrammed. I do have documentation of the issues they tried to repair.

Desired Outcome:

Repair of all issues or payment compensation

--

[redacted], Trade Practice Consultant

Review: I purchased a warranty from the dealership and when I sold the vehicle was advised that I had to complete paper work to receive a refund. On May 23, 2014 I submitted the completed paper work to dealership via email to [redacted]. On July 15, 2014 I was advised by M D[redacted] that the warranty was canceled & to contact Alivia at the dealership to find out when I will receive my refund. I have made several phone calls to Alivia and the dealership & sent several emails including one to Bob S[redacted], General Manager to find out the status of my refund. To date I have not received an answer.Desired Settlement: Refund due to me.

Review: The car, as originally delivered (with a new Maryland inspection by the Jim Coleman Infiniti shop), had two safety defects.

(i) The exhaust pipes were hanging too low due to defective muffler mounts and exhaust pipes, resulting in the exhaust discharging against the inside of the rear bumper. This resulted in a hole being melted in the bumper and the exhaust gases being deflected forward where they might seep into the trunk and/or passenger compartment. The dealer improved this problem when the car was later returned to them by replacing one of the three muffler mounts. Unfortunately, this did not correct the problem of the defective exhaust pipes which are still bent. The two remaining muffler mounts are ineffective due to the muffler having been being shoved forward from its proper position as a result of an apparent rear end collision which bent the exhaust pipes (Photos # 4 & 5).

(ii) The brakes were soft and required pushing too much on the pedal to get the car to stop. Later, after Jim Coleman Infiniti bled the brakes of air in the lines the brakes were better.

The dealer refused to permit me to take the car for an independent evaluation before purchasing it. Instead, Mark D[redacted] (the salesman) for Jim Coleman Infiniti made a hand written addition to the Buyers Guide Warranty (which was originally in the car). They disclaimed this change after an agreement was reached to purchase the car based on this addition.

The car, as delivered, had several mechanical defects. The final amended warranty stated that they covered “all mechanical parts for a 30 days period including mechanical defects”. Some of which the dealer has continued to refuse to correct even though their own shop technician and an independent [redacted] dealer had confirmed these defects.

(i) The car was delivered without the remote keyless entry. When pressed on this issue the key FOB magically appeared along with the additional keys.

(ii) The brakes as originally delivered were ineffective until the dealer bled the air out of the brakes. This problem has been corrected.

(iii) The engine leaks oil at the timing cover. This has not been corrected.

(iv) The defective bent exhaust pipes and defective muffler mounts from an apparent accident have only partly been repaired leaving the exhaust system hanging too low where it is subject to road damage.

The dealer makes appointments and then is not ready to perform the required service, directing the owner to go home and come back the next day knowing that the owner does not have alternate transportation. This was a repeated stalling pattern, simply a wearing down move to get rid of complaints without doing anything.

It is interesting to note that the initial offer to install the remote keyless entry for $400 corresponded to a final sales price of $10,400 plus the $400 which equals $10,800 vs. $10,799 (the original listed price including the processing fee). When pressed on the question of the remote keyless entry Mark stated that they would contact the previous owner to see if she had the remote. He reported that she replied that they had never had a remote keyless entry FOB. After I pressed this issue several times as a mechanical defect, the remote keyless entry FOB and additional keys including the Valet Key magically appeared. Mark said that they had called the previous owner again and she found them. According to [redacted], the previous owner’s wife, when [redacted] could no longer drive, they had sold it to Jim Coleman Infiniti. When Dad spoke with the [redacted], he thanked her for finding the lost remote keyless entry FOB and extra keys. She told my Dad that Jim Coleman Infiniti had all the keys and FOB all along since the car was sold to them. Apparently, when confronted with a negotiation below their offered price, the management at Jim Coleman Infiniti had decided to hold back the remote keyless entry and make up the $400 later by “replacing it”.

The Jim Coleman story about this car being owned by one family was simply not true. The previous owner’s wife stated that it was owned by a family friend in New York. When the lady could no longer drive she had sold it to [redacted]. The first owner had no relationship with the second owner except being a friend of the family. The second owner was an elderly gentleman, not a daughter of the original owner.

The statement that this car had not been in a previous accident was not true and Jim Coleman Infiniti should have known this. This is evident by the facts that the muffler had been replaced, the exhaust pipes were bent, the flex pipe had to be replaced and the muffler mounts did not properly support the muffler due to the muffler having been shoved forward.

I later told my Dad that I would never buy another car until I could afford to buy a new one. He agreed with my assessment of their rude, arrogant attitude. He has bought many new and used cars including several from Washington Metro area dealers with good results. His most recent purchase was a new [redacted] from a Maryland dealer. He said that Jim Coleman Infiniti was trying to take advantage of an inexperienced purchaser which is often the case for unscrupulous car dealers such as Jim Coleman Infiniti.Desired Settlement: What do I want from Jim Coleman Infiniti at this point? I want the mechanical defects which have been confirmed by [redacted] and Jim Coleman Infiniti shop technician repaired in accordance with the warranty.

1- I want the oil leak repaired.

2- I want the exhaust pipes straightened and/or replaced so they will not drag on humps.

3- I want the muffler mounts replaced or corrected so the muffler is securely attached to the car.

4- I want a new bumper since the melting was a result of a mechanical defect.

5- I want an admission that they treated me badly and an apology for the way they treated me.

Review: Dealership and buyer entered into a transaction on Monday, December 2, 2013. Contract was executed and signed on same date. As part of the contract, dealership was to process and payoff a trade-in from buyer to [redacted] Credit Union of Maryland. Terms of the contract stated that time was of the essence. Buyer worked in good faith to fulfill terms of contract. As of December 17, 2013, dealership has not satisfied payoff of vehicle to [redacted] Credit Union of Maryland. Dealership was contacted on December 16, 2013 and December 17, 2013. On December 16, 2013, dealership stated it was working on the issue. Dealership did not return buyer's call seeking status on December 17, 2013. Dealership management was contacted via email on December 17, 2013. This complaint follows.Desired Settlement: Dealership shall fulfill contractual responsibility as soon as possible, time being of the essence, and effectuate payoff to [redacted] Credit Union.