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Jim Dandy Auto Service, Inc.

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Reviews Jim Dandy Auto Service, Inc.

Jim Dandy Auto Service, Inc. Reviews (1)

Review: Business was asked by my contractor to help move a vehicle (2007 Prius) from area of work. Business stated couldn't move auto as desired and towed car to business lot without permission of auto owner. Contractor was not acting as owner's agent regarding matters of car disposition. Asked for car to be returned and was told it could be stored at lot during construction. This episode occured on 8/15/2013. Owner was never billed or did he receive invoice for service provided. On 8/23/2013 owner received certified letter from business indicating intent to sell auto due to not paying outstanding bill ten days after towing auto. Owner stated he "had to do this" and the fee was paid. My complaint is that the business did not discuss with the owner of auto his intent to remove vehicle from property. The auto was legally licensed in the state of Virginia and there were no reason why car should have been moved without owner's permission. The business owner failed to either bill or invoice the auto owner for services provided. Instead he attempted to sell my car without legal justification.Desired Settlement: There should be better communication between business owner and his clients. An invoice at time of service or via normal mail delivery should suffice. It appears that there was some other motivation for taking my car, failing to bill me, and attempting to sell it. The owner's statement that he " had to do it" doesn't seem believable.

Business

Response:

Re:[redacted] To: The Revdex.com In response to [redacted]; Jim Dandy Auto Services (JDAS) was contacted by a local contractor on August 15, 2013 who stated they were at the complainant's residence to begin a job. The contractor was given the keys to the vehicle parked on the street and had permission to move vehicle; however, the car would not start and were given permission to move car so they could begin work. It was discussed that the vehicle would be towed to my shop for a towing charge and there would be no storage fee involved due to the circumstances of vehicle being towed. Pursuant with the LIS Code of Virginia 43-32,C, JDAS sent out a certified letter to complainant seven (7) days after services where rendered seeking restitution for services provided; if not paid within ten (10) days after it was due Section 43-34 of the Code of Virginia would be in effect. JDAS followed procedures set forth by the Code of Virginia; after receiving certified letter, complainant paid bill for services and had vehicle removed from JDAS property. Sincerely, James AustJim Dandy Auto Services

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed The business did not have my permission nor did the contractor have my permission to tow my vehicle. There was never any bill or invoice sent. Removal of my private property without my knowledge or permission is theft. The business failed to obtain permission from vehicle owner before removal of vehicle and, again, the contractor did not have my permission to act as my agent in this matter. The business cannot claim I didn't comply with payment since no request was sent.Regards,[redacted]

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Description: AUTO REPAIR & SERVICE, TOWING-AUTOMOTIVE

Address: 228 E. Main St., Pulaski, Virginia, United States, 24301

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