Jim Dandy Transmission

[redacted] complaints areunfounded. Security Title was in continual contact with her about her escrow.We respectfully decline her request for compensation. Our investigationreveals:We firstemailed [redacted] on SATURDAY August 29, 2015,at 10:35 a.m.to obtain her permission to transfer the earnest...

deposit from a cancelledescrow. She repliedwith her approval We ordered the HOA disclosure.  Since thiswas a fast close, we asked the agent and the buyer if we were permitted toorder the HOA on a ‘rush’ basis and the buyer said NO, that she did notwant to pay the $100 rush fee.  We informed the buyer on August31, 2015, that the HOA would take up to 10 business days to provide theHOA disclosure. [redacted] and [redacted] spoke every day during the escrowprocess.  If [redacted] was notavailable when the buyer called, employee [redacted] spoke with her.   On September 8, 2015at 9:11 a.m., [redacted] received an emailfrom the buyer stating she hoped [redacted] had a restful holiday weekend.  She askedfor the progress of the HOA statement andfor a cost breakdown.  [redacted] repliedwithin 2 minutes, at 9:13 a.m., statingthat she would call the HOA forstatus.  [redacted] told her that once we received thedisclosure, we would be able to give her the settlement statement [redacted]emailed [redacted] later in the afternoon (at 1:30 p.m.) to let her know that the HOA advised that the disclosure would not be readyuntil Sept. 11.   Later in the day we received permission from the SELLER to charge the seller the rush fee for the HOA.  [redacted] informedthe buyer of this at 2:15 p.m.  The HOA was then ordered on a rushstatus.   On September 10, 2015, [redacted] called[redacted], quite upset that we still didnot have the HOA disclosure.  From the moment [redacted] answered the phone, [redacted]yelled at the top of her lungs.  [redacted]calmly informed her that if she did not stop yelling,she would hang up.  She did not stop so [redacted] hung up.  [redacted]immediately emailed [redacted] to tell herthat she’d be happy to speak with her whenshe called back as long as [redacted] didn’t yell at her. The HOA statementwas received on September 11, 2015. Weprepared the statement for the buyer and emailed the docs to her and heragent.  The buyer elected to come to the office to sign. Unfortunately she cancelled the appointmentbecause her battery died.  She stated that if wehad called her earlier in the day, her battery would not have given out.   [redacted] signed herdocuments on Monday, September 14, 2015and we closed/recorded. She did not voice anycomplaints or concerns on September 14.

[redacted] told me there was irregularities in this process but his job was to make sure the did what they were paid to do.They sent wire of funds to bank account closed loan without telling me what proceeds were to be Yes I called numerous times for I never got the correct paperwork with the right dates on them.I have all paperwork to support all of this .

The Department of Financial Institutions also investigated Mr. [redacted] complaint, and I’ve included the following documentation for your review:·       Email and letter from [redacted], Senior Examiner at [redacted], dated September 5th stating that...

the complaint had been investigated and closed, based on insufficient evidence of alleged violations. ·       Email string dated September 12, 2017, beginning at 11:04 AM (letter from the EO addressing all of Mr. [redacted] claims once again, as well as a timeline of any allegations made against the Escrow Officer and the Company.  Email at 3:49 on 9/12/17 from me to Mr. [redacted] at [redacted], with some further clarification regarding our services and his continued harassment of employees having nothing to do with this transaction.  Our attorney, Barbara W[redacted], also talked with him. ·       Emails dated 9/20/17 from Mr. [redacted] at [redacted] understanding that Mr. [redacted] continued to repeat the same allegations that had lacked sufficient evidence of any violations, and thanked us for all the time we had put into this file and trying to help the customer understand so that we could resolve the issues. ·       Letter from DFI dated September 20, 2017 once again stating that the complaint is in a closed status. The Arizona Department of Financial Institutions is the regulatory department that governs title companies in the State of Arizona.  After working with Mr. [redacted], our attorney Barbara, the Escrow Officer and our escrow administrator Debbie T[redacted], we had all had numerous phone conversations and emails to and from Mr. [redacted] giving him the same information over and over.  He was provided 3 to 5 complete sets of his closing documents, as well as the same answers over and over to his concerns.   If you need any further information regarding this transaction, my contact information is below.  Respectfully, Patti M[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]