Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ The customer's original request was to remove existing tub spout & install a new oneThe existing spout is screwed onto a pipe nipple behind the tile wallUpon attempting to remove the spout the plumber conveyed to the homeowner present that he was experiencing difficulty removing it & if he continued the piping behind the wall may breakIf customer wanted him to proceed the wall could need to be opened if warranted for a relpacementUpon discussion the customer told the plumber to leave it as is, as it was still operational & remodeling of that room would take place in the not so distant futureIt was never removed & reinstalledCosmetic changes did occur while attempting to remove it; the unit was left operational as decided upon mutually by the plumber & the homeowner's spouseThe customer called 12/& left a messageThe plumber who was at the job called her back 12/She still wanted to speak with management & also emailed the company as wellShe received an email in response on 12/to acknowledge that she would would be contacted as requestedShe was called on 1/5/and per the phone conversation is being issued a partial refund as she has requested & feels is appropriate due to the circumstances
Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ The customer's original request was to remove existing tub spout & install a new oneThe existing spout is screwed onto a pipe nipple behind the tile wallUpon attempting to remove the spout the plumber conveyed to the homeowner present that he was experiencing difficulty removing it & if he continued the piping behind the wall may breakIf customer wanted him to proceed the wall could need to be opened if warranted for a relpacementUpon discussion the customer told the plumber to leave it as is, as it was still operational & remodeling of that room would take place in the not so distant futureIt was never removed & reinstalledCosmetic changes did occur while attempting to remove it; the unit was left operational as decided upon mutually by the plumber & the homeowner's spouseThe customer called 12/& left a messageThe plumber who was at the job called her back 12/She still wanted to speak with management & also emailed the company as wellShe received an email in response on 12/to acknowledge that she would would be contacted as requestedShe was called on 1/5/and per the phone conversation is being issued a partial refund as she has requested & feels is appropriate due to the circumstances