Jim Dowell Transmission

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have yet to receive the check from NRG however I will contact them in the event that it is not received this week I will also monitor my systems operation to ensure it has improved Regards, [redacted]

November 1, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: ID # [redacted] To Whom It May Concern, NRG Home Solar respectfully submits the following response to your letter of October 31, pertaining to [redacted] complaint Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims The Solar Panel system itself belongs to NRG’s business partner, Spruce As such, we have sent this complaint to them so they can properly investigate the claims and determine how to best resolve any outstanding concerns Please let me know if you need anything else Respectfully submitted, Frank S [redacted] NRG Home Solar

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] At this time I have decided to accept the current response with the understanding that I will not hesitate to contact them again if the problem with my solar system doesn't improve or gets worse Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have made further attempts to follow up with the technician Josy T [redacted] assigned to my case but have not received a call backAccording to the technician dispatched my solar system needed a reboot however this does not explain the low production for all of I would like a phone call to discuss further Regards, [redacted]

Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: ID #*** *** ***
To Whom It May Concern, Upon receiving this *** *** rejection to our response on November 6, NRG Home Solar reviewed *** *** claims with our partner Spruce. This customer’s issue would need to be resolved directly with our partner Spruce, as they are responsible for the systemOnce she has reached an agreed upon resolution with Spruce, they will relay the information to us as what actions they would like us to take Respectfully submitted, Frank S*** NRG Home Solar

February 22, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: ID #*** *** *** To Whom It May Concern, NRG Home Solar respectfully submits the following response to your letter of February 22, pertaining to *** *** complaint Upon receiving this rebuttal to our initial complaint response, NRG Home Solar reviewed *** *** claims. On February 22, 2018, NRG Home Solar left a voicemail message for *** ***. Additionally we sent an email to him, detailing actions items regarding this case. Lastly we submitted a request to send *** *** a refund check in the amount of $393.72, in regards to the underperformance production. Please let me know if you need anything else. Respectfully submitted, Frank S*** NRG Home Solar

Complaint: ***
I am rejecting this response because:
1- NRG sent us 3- Roofer to check out the leakThe first roofer said “ LEAK IS SOLAR RELATED UNFLASHED HOLES FROM THE INSTALLATION” see attachment document that signed by the roofer The second one can’t figure out what is going on "BECAUSE WE HAVE TOO MANY UNFLASHED HOLES AND NEED TO TAKE ALL PANELS AWAY AND CHECK UNDER EACH BRACKET AND IT'S HARD TO DO THAT" , Then he advised to wait until we have rain and mark the place that has a leakHe did not say it is not solar related issue, even he could not find from where the leak come from. Finally, they sent the third roofer on 10/26/not 10/24/They were two men work with a person called CarlosThese men told us that it is a solar related issue and they took pictures for the ceiling "Inside" of the roofOn Sunday 10/29/2017, we had a heavy rain, and we made marks in the ceiling of the roof and took picturesWe sent theses pictures to Venita (NRG representative)This is was her answer" Please submit -estimates to repair the hole in the roof. Once I received the quotes, we will contact you and a check will be made to you directly to pay the contractor." Suddenly, an about an hour later, we got this email from her said "I followed up with Carlos from ***, the roof leaks Photos you submitted are not solar related per our service provider. We are not disagreeing you may have roof leaks, but the only leak identified as being solar related has been addressedSo your statement below is in conflict with the findings of our service provider ***." On other hand, the pictures that we took were the same pictures that Carlos's co-workers took on 10/26/except one new picture that has a new water mark from heavy rain see attachment documentMy question is how Carlos decided from the pictures that the leak is not solar cell related with out seeing it At the same time, his co-workers said it is solar cell related issueThis does not make any sense to me. 2- Also, our roof is about 5- Years oldwe have an inspection officially said that roof in a good condition with no problemI can provide the full report if need it. In addition, the NRG sale person told us, they install their panels over the new and good roofs only because they do not want to waste their moneyTherefore, NRG inspected and took pictures of our roof before installing the solar panel and they said the roof in a good condition, and they can install the solar panel over itAll the sudden, after insulation, we found yellow spot in our ceiling, broken plywood and water marks on all over the roof ceiling see attachment documentFurthermore, as we get heavy rain, we see more water marks and more problemsHow come this is not from solar panel insulation. 3-furthermore, they cut off the Sheetrock under the electrical panel and they did not fix the wall as like before see attachment
Regards,
*** ***

August 22, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ
Re: ID #*** *** *** To Whom It May Concern, NRG Home Solar respectfully submits the following response to your letter of August 22, pertaining to *** *** complaint Upon receiving this complaint, NRG Home Solar reviewed *** *** claims. NRG Home Solar spoke with *** *** on August 11, to address her concerns about the system issues she was having, and advised that we would have a technician conduct a system analysis for her. To offset the missed production during the time the system was having, NRG Home Solar will be issuing a credit in the amount of $195, which will take a billing cycle or two to take place on the account. We consider this matter closedPlease let us know if anything else is needed Respectfully submitted, Frank S*** NRG Home Solar

Complaint: ***
I am rejecting this response because:
The Solar Sales representative was from NRGAlso, all the processing was done by NRGWe were dealing with NRG from the beggingNow, NRG said we have to contact SpruceWe did call Aniesha from Spruce at 11/8/05:10PM EST, and she escalated a ticket “Ticket #***, and she said the managers will do a meeting next day 11/9/2017, and someone will response to our ticket within 48-hoursUntil today 11/14/2017, no one contact us, and I called Spruce in the today morning 10:33AM EST, and the representative told me there is no notes on the account about the meeting, and she will escalated the ticket to “Monitoring group”Thus, our issues did not fix and we keep going back and forth between NRG and SpruceNone of them want fix the damage that we had from the solar panel installation
Regards,
*** ***

February 19, 2018 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690  ...

                                Re:         ID #[redacted]   To Whom It May Concern,   NRG Home Solar respectfully submits the following response to your letter of February 5, 2018 pertaining to [redacted] complaint.   Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims.  On February 5, 2018, NRG Home Solar spoke with [redacted] to discuss the low production issues with his system.  Additionally, we sent [redacted] an email which included a copy of his lease, specifically the information centered on the production guarantee associated with his solar panel system.  On February 9, 2018, a representative from NRG Home Solar’s Business partner, [redacted] had a tech visit on site and [redacted] home, to address the low production issue the system is having.  NRG Home solar will continue to monitor to ensure the production increases for this system.  Please let me know if you need anything else.    Respectfully submitted,                                               ...⇄   Frank S[redacted] NRG Home Solar

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have yet to receive the check from NRG however I will contact them in the event that it is not received this week  I will also monitor my systems operation to ensure it has improved  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] At this time I have decided to accept the current response with the understanding that I will not hesitate to contact them again if the problem with my solar system doesn't improve or gets worse.
Regards,
[redacted]

November 1, 2017 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690  ...

                                Re:         ID #[redacted] [redacted]
* To Whom It May Concern,   NRG Home Solar respectfully submits the following response to your letter of October 31, 2017 pertaining to [redacted] complaint.   Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims.  The Solar Panel system itself belongs to NRG’s business partner, Spruce.  As such, we have sent this complaint to them so they can properly investigate the claims and determine how to best resolve any outstanding concerns.  Please let me know if you need anything else.    Respectfully submitted,                                               ...⇄   Frank S[redacted] NRG Home Solar

Complaint: [redacted]
I am rejecting this response because:I have made further attempts to follow up with the technician Josy T[redacted] assigned to my case but have not received a call back. According to the technician dispatched my solar system needed a reboot however this does not explain the low production for all of 2017. I would like a phone call to discuss further. 
Regards,
[redacted]