Jim & Dude's Plumbing & Heating, Inc.

We had a conversation with [redacted] today and settled the billing. We are just charging for one of the service call labor, and no parts. He was mistakenly told by one of our employees that a parts warranty would transfer with a home sale, so that was our fault which misled him. On the last service...

call, on 12/30, there was a further problem on his furnace, the Control Board was also malfunctioning. There was not one available in town, our technician found one online and text the picture to [redacted]'s wife, whom he had talked to at the house ([redacted] said his wife did not relay this message). Ross also asked her if she wanted him to bring over any space heaters, and she declined, saying a family member was going to be going out to Wal Mart to pick some up. Ross checked back in with her on Tuesday morning Jsn.2, to ask if she wanted him to order the board, and she said they had found one and gotten it taken care of, and thanked him.

We have been calling Mr. [redacted] for the past month with no success in reaching him. We have documented about a dozen of these calls.We now just found out, from our Credit Bureau that he has changed his phone number. So we have called that the last two days, no answer and the voicemail is not yet...

set up.We stopped out at his home yesterday, July 31, there was a car in the drive, but know one answered the door.We are stopping there again this afternoon, to see if we can catch up with him.We installed a new Condensing Unit in his AC system 2 years ago. He has refused to pay the bill, claiming that it isn't working very well. Two months ago the Credit Bureau took him to court on our behalf. He agreed to pay after we would stop out and check it out. We have stated to him that he may have a further problem in the 'A' Coil component of his system also, but before we took care of that we would need to be paid what has been owed us for two years.We set up a date to meet him there. But when that appointment time came, he was out of state on vacation. He said he would call when he got back, but we never heard from him.I will update tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.