Jim Duke Contracting

Review: We had our house painted. We requested a written estimate for the job numerous times. A written estimate was never provided. There were several verbal conversations about the cost. These conversations put the job around $3800- $4500. We also made 2 payments of $1500 each. Since standard payment arrangements are 1/3, 1/3 and 1/3. These payments seem to confirm the discussions of cost. All of a sudden we receive a bill for $13,000. Seems to be a reason why refused to provide written estimate. We would never have agreed to this job at this cost if we were provided with a reasonable estimate at the start of the job. We we're mislead as to the cost of the job throughout the processDesired Settlement: We expect the bill to be in the range that was discussed. We were never provided the requested written estimate and bill is way outside range discussed that we verbally agreed to. We expect bill to be adjusted to range discussed of $3800-$4500. We certainly were misled as to cost by contractor. We never agreed to job of this cost magnitude and had we been given truthful costs we would not have done job.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, I take exception to first statement as we requested estimate several times.

Regards,