Jim Glover Chevrolet Reviews (%countItem)
Jim Glover Chevrolet Rating
Address: 707 W 51st St, Tulsa, Oklahoma, United States, 74107-8317
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Kevin and Myneisha in the service department go above and beyond to make sure that all the customer needs are met when you arrive on the service drive. They keep in contact with the customer to let them know what is going on with the vehicle. Will recommend them to everyone I know
Thank you Justin for taking the time to let us know how we are doing. We are thankful to have Kevin and Myneisha as part of our Jim Glover Chevrolet team. Have a blessed day.
Kristen Glover
Just made a great trade-in deal on a used truck. Super friendly and helpful sales person. Great experience!
Thank you for your review Catherine! We appreciate your business
Super fast service! Very courteous staff. First class... from first call, to pick up vehicle. Highly recommend. Steve in service was excellent.
Thank you for your review!
Our *** had a great 1st car buying experience with Michael G. P. and Ayman T. Great deal, beautiful car. Michael made a big first purchase a fun experience. The Team at Glover is great! Thank you!
IVE BEEN A JIM GLOVER CUSTOMER FOR YEARS.
GLAD TO BE BACK WITH JIM GLOVER.
EXCELLENT CUSTOMER SERVICE!!!
Thank you! We appreciate you
just average nothing special, told me my brakes were at 50% but that is not true. I had break pads replaced in January. Told me it would be an hour for an oil change, ended up being an 1-1/2 hours. Like I said, just average, nothing special. 2-1/2 stars but I rounded up.
David, this is Kristen Glover, the owner here at Jim Glover Chevrolet. I apologize that we did not exceed your expectations on your service visit with us. I'd be happy to comp your next oil change, because we strive to get everyone in and out for oil changes in under an hour. It's very important to me and my team that our customers enjoy their experience with us. Feel free to call me direct at ***.
Fantastic customer experience! Highly recommended! Top quality with competitive pricing. Great value!
Great dealership!!! They go out of their way to make the deal work and keep their customers happy. 3rd vehicle from them in 5 years, good dealer and folks is why I keep going back.
My husband and I went into Jim Glover on the river on July 5th 2019 to see about getting him a newer car cause his didn't have a/c. The salesman who was initially fired the day after told us that they couldn't approve us for a used vehicle, But could get us approved for a brand new one. So we said ok. Then while they were working on it he came back and said well how would you like to have 2 brand new vehicles. I said how is it possible? But reluctantly I said ok. He said if we both traded our current vehicles in we could drive away in 2 brand new ones. So we spent the next 4 hours working out the deals. Finally after getting all the paperwork done, getting pay stubs, insurance verification we took them home. After 2 weeks they called my husband and told him the bank backed out so we had to return his. We said no problem and took it back. But after having my new car for 30 days I called to find out what the deal was. They said they were still working on it and to come by and they would give me another 30 day tag. So I did. Then when it was close to that tag expiring they called and said they finally had it worked out and I needed to come back in a resign. So I did and I resigned and they again gave me another 30 day tag. (So that's 3 30 day tags)!!! How is that legal? So here we are 90 days of me driving this car around on paper tags. With 6 days left on the 3rd 30 day tag I called because still no title and have not heard a thing from the finance company. I spoke to Shawn H and Cass F. I was told they will look into it and give me a call back. But instead of a call my husband gets a text from Shawn saying we need to bring the car back because the bank changed their mind again. So mean while my car I traded in has been sitting on their lot. They did not pay it off like they said they would and now it's been almost 3 months so it's been repossessed. How is this fair to me that not only was I lied to for 3 months I now have no car and a repossession on my report? Very bad customer service!!!! I will never do business with Jim Glover again and I will never recommend them to anyone. I feel cheated!
Thank you for offering something no one else has in this town. Electric vehicles are the way to go. You offered something the state rarely sees, Chevy Spark EV. Thank you for looking to the Future and giving us better choices.
Thank you for your review Eric!
Dad will do it!!! Excellent experience. Thank You Emily, Mark and Michael everyone treated me great, felt at ease. I feel I got a great deal
. 5 âââââ's . I would highly recommend Jim Glover Chevrolet!
Thank you Mr. for submitting your review, always here at Jim Glover we strive to give all our customers an excellent experience, your satisfaction is of our upmost importance, again thanks to you and enjoy your new vehicle, and I will let Emily, Mark and Mike that you had a great experience
Great experience! The staff was very professional and answered every question I had.
Hi Quentin, thank you for taking the time to let us know how we are doing. I'm so glad you enjoyed your experience with us. 4/5 star rating, is there something we could have done to serve you better?
Kristen Glover
Owner/Dealer
Jim Glover Chevrolet
I was charged over 1992.00 to fix my truck and the work they performed, did not fix the problem. They are now wanting additional money to fix it.
On June 13, 2019 I took my truck to the dealership where I purchased it from with an issue of it losing power and went into a reduced power mode, which meant it would not run over 40 miles per hour. They ran their diagnostic on it and said it was an injector issue and would cost 2,000 to fix it. They completed the work on June 15, 2019 and I went and picked it up. The cost was 1992.00 (and change). I drove the truck back to my house which is roughly 3 miles from the dealership and parked it. It was not started or driven until June 17, 2019. At that time there was an indicator that showed the transmission was running hot (which I had them service my transmission just a few weeks prior), so I drove the truck down to the dealership and ask them to check it. As I was about to leave my wife called me and said we had received notification from OnStar that there was an engine/transmission issue and it needed to be taken to the dealership within 7 days. I was still at the dealership so I had my wife talk to the service person we were dealing with (***) and he got back in the truck and started it and the engine light was on. They put it back on their diagnostic machine and *** came and told me "this isn't your fault and it isn't ours", but it needs a sensor. I ask how much that was going to cost and was told an additional 1,000. I told him I could not afford that and he offered a 15% discount which brought it down to roughly 800.00. I could not afford that either and felt like they should do any additional repairs on my truck for the issue that I brought it in for and paid for and they still had not fixed. I left and drove about 1 mile down the road and the truck once again went into low power mode, (the same thing it was doing when I took it into them on June 13, 2019. Before I got back down to the dealership, an employee of Jim Glover called and wanted to know how my experience was. I talked to her and told her I was not happy and would be back down there and wanted to speak to Jim Glover personally. She passed the information to "***" who is the manager/supervisor over the service department and he was waiting on me when I got there. He proceeded to tell me that the sensor that *** had told me it needed would not fix my truck and that he thought it needed a new Turbo. This is a 3,000 to 4,000 dollar repair. I explained that the truck was doing the exact same thing now that it was doing when I brought it to them on June 13, 2019 and that they had not fixed the issue. It was never offered to me that they would get my truck fixed at no additional cost to me since they did not take care of the problem. I am self employed and use this truck as my lively hood. I run "hot shots" which is you pick up different loads of miscellaneous parts, equipment, etc. and you haul them on a gooseneck trailer. I run all 50 states. I missed a load yesterday and told them this to the tune of 1500.00 due to my truck not being fixed. I am losing money everyday that my truck is not being fixed. I am currently trying to find someone else to look at it because I do not trust them as my repair service after this.
I went to the back yesterday, June 17, 2019 after all of this happened and stopped payment on the check that I had written to them for this. I will not take this truck back to them as I have lost all confidence and trust with them. I want to have this repair (failed repair) charge written off by them since I am going to have to pay some one else to fix my truck.
Mr *** came into our dealership with a concern of a check engine light on his 2017 Chevrolet 3500. At the time he came in, the vehicle had 191,691 miles on it at that time. After diagnosis, we found the vehicle to have a P01D6 code set in the engine control module. It was necessary to perform injector testing,and we found the number 6 injector to be bad. It was then necessary to install a new injector and perform injector flow rate program and also reprogram ECM with latest updated programming. We test drove the vehicle twice and the light did not return. A few days later, Mr *** came back into the shop with a concern of the engine light being back on. We offered to look at the vehicle and diagnose the concern free of charge. Upon diagnosing the vehicle, we found P003A set as the current code stored in the engine control module. The P003A code is a performance code for the turbo control position sensor. We advised Mr *** the fix for this particular issue was a turbo replacement. I explained to Mr *** that if the current issue was related to our previous repair in any way, then I would certainly make the situation right with the customer. Unfortunately, it was a completely different system that failed the second time. The first repair was related to the fuel system (injector). The second repair needed is for the air intake/exhaust system (turbo assembly). I talked with Mr *** and offered to get with my regional field rep from General Motors to see if GM would be willing to help with some of the repair, even with the vehicle having over 191,000 miles on it. After meeting with Mr *** for 30 minutes, he agreed he let me see what kind of warranty assistance I could get him on this repair. I advised Mr *** that I would need a couple of days to get an answer back from GM due to the amount of miles on his vehicle. I submitted the necessary paperwork to GM asking for assistance for Mr *** that evening and I advised Mr *** that as soon as I heard back, I would call him. The next morning, I received the Revdex.com complaint indicating that Mr *** was not interested in waiting the day or two to see what the dealership and GM could come up with for any kind of assistance on the repair. The dealership and GM are still willing to help Mr *** with the cost of the repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, it was not a few days before I returned my truck to Glover Chevrolet. They finished the work on Saturday, Sunday they are closed. The truck was returned to them on Monday. (1) day after I picked it up from them. Second, I have been around mechanics my entire life and even worked as a mechanic in the past and replacing an injector to fix a reduced power mode issue is not a fix, as we all can see. A lot of this is in the initial complaint that I filed so I won't go over all of it, but after the initial replacement of on injector that did not take care of the issue, *** stated to me, which is the service writer, (this was in my initial complaint), "this is not your fault and it isn't our fault." Well who's fault is it? They are the ones who said it needed an injector. Also, just because I filed a complaint with the Revdex.com, is no excuse for not getting a phone call from the service manager relaying to me what the response from GM was. I feel that after paying almost $2,000 to get the "reduced power mode issue" fixed on my truck that Jim Glover Chevrolet needs and should fix the issue that I paid for. I want my truck fixed. As stated in the initial complaint, not only did they make a unnecessary repair on my truck, but then *** told me it needed a sensor, before the service manager told me, "the sensor will not fix your issue", "you need to replace the turbo." How can I have any confidence in what they say? How much money do I have to throw at this truck before the problem is fixed? As of today my truck has 195,121 miles on it. I run a hot shot trucking business and that is what this truck was purchased for. I cannot pass up loads due to this truck not running. Since this issue happened with my truck, the truck has ran perfectly, (just like it did before the reduced power mode issue), never indicating that there was any kind of an injector issue, EXCEPT for (2) times once again since the first reduced power mode issue, it has again went into reduced power mode and decreased my speed to a maximum of 40 miles per hour and (2) times the check engine/reduced power mode indicator lights have come on but the truck continued to run fine. Both times that it went into and actual reduced power mode it was when I first started the truck, not running down the road. Each time, I shut the truck off and restarted it and it ran perfect. I feel Jim Glover Chevrolet needs to fix my truck. I will gladly pay the $1992.53 to the dealership once they fix my truck. Which means also that once again I will be without my truck and unable to do my job. They already cost me (1) load due to the issue not being fixed correctly the first time they worked on it and me needing to take it back to them on the Monday following the Saturday that I picked it up. (1) day after I got it home from them.
As was stated in the original response to Mr ***, the condition the vehicle was experiencing was addressed and fixed on his visit. The dealership offered in multiple ways to try to provide assistance to Mr *** on his repair that is needed now. However, the vehicle was never returned to the dealership for that to happen. We strive to make sure our customers are happy with their service and do all that we can to make sure the customer is completely satisfied if a problem does arise. In this situation, I feel that we as a dealership, as well as GM, went above and beyond in willing to see what kind of assistance was available. Ultimately, Mr *** stopping payment for the original repairs that were needed on his truck has dampened the enthusiasm to go much further.
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution being offered by Jim Glover or GM. I was never contacted by Jim Glover that GM was going to offer any assistance. They never contacted me about bringing my vehicle back into the dealership. They have stated that they are no longer enthusiastic about assisting me with this issue. While I am not satisfied in anyway with Jim Glover, I am exhausted with this issue.
Excellent sales and service at Jim Glover!! I would recommend them highly!!
Thank you for taking the time to let us know how we did.
Kristen Glover
The service department was A+. I went in for an oil change and got exceptional service from all associates. I highly recommend this service department.
Thank you, we appreciate your feedback.
Kristen Glover
Sales folks were very helpful and listened to what we wanted. They were helpful with all requests.
Great job, they were able to get more done than the original quote.
I appreciate the professionalism
Thank you Jeremiah!
This was by far the best service experience I have had on my 2016 Silverado. The Service Manager really stepped up and got things done. Look forward to going back.
The salesman and manager I worked with ( Emily & Jason) went above and beyond my expectations. They got a deal done that no other dealerships (4) could do and were straightforward with what my options were without a bunch of "fluff".
I would recommend them to all my family and friends!
I bought a used vehicle from Jim Glover Chevy. In February of this year. I drove the vehicle for less than 1 month and put less than 1000 miles on the vehicle. It got hot and the antifreeze leaked out. I live apx 2 hours away from the dealership. I contacted the dealership and got in touch with Kevin their service manager. He worked with me and they are splitting the repair costs. Thank you for assisting us with 1/2 of the repairs.
It's always great to hear from customers that we're trying to do to business the way Mr. Glover has instructed us to do for over 20 years, and to hear from our customers that appreciate on how we do business, again thanks to you and our customers on letting us know how we are doing.