Jim Hughes & Royce Gracie Jiu Jitsu

Please see the email chain below and the gentlemen acknowledging its satisfactory resolution:I fully agree to withdraw all complaints upon receipt of a check in the amount of *** my address is
*** ***
* *** *** *** ** ***
***,
Thanks for your return note and sorry for the confusionI am equally frustrated but hope to resolve this with you.
*** was the managing partner of the enterprise while I have been out
recovering from two major surgeriesUnfortunately, *** is no longer
with us and the communication gap that you are mentioning is real and I
apologize for the confusionUltimately it is my responsibility to make
it right with you and I intend to do so.
Since
*** is not available, and you don't have a certified letter stating
when you quit, we're going to have to rely on your word alone, and an
honor system to settle the disputed amount.
I
certainly understand that out of frustration you would give me a black
eye with the *** *** *** and *** *** *** as
well as sick an attorney on us....
I'm not seeing in this email chain the amount you are requestingMy understanding is that it is something like $2700.
I
am happy to send you out a check, however, I need your assurance and
commitment here that you will release your complaints with the various
places you have complained to and that your agreement to take no further
actions against me and my business, and agree that all our controversy
is resolved upon receipt of payment, and, that you will notify the Revdex.com
and the *** ** *** *** and whomever else you have
complained to that that you are happy with our resolution.
Please confirm the amount and your mailing address as well as your acceptance of this conditional offer to resolve our issues.
I'll look forward to hearing from you*** ***
***

Please see the email chain below and the gentlemen acknowledging its satisfactory resolution:I fully agree to withdraw all complaints upon receipt of a check in the amount of [redacted] my address is 
[redacted]
 [redacted],Thanks for your return note and...

sorry for the confusion. I am equally frustrated but hope to resolve this with you. [redacted] was the managing partner of the enterprise while I have been out
recovering from two major surgeries. Unfortunately, [redacted] is no longer
with us and the communication gap that you are mentioning is real and I
apologize for the confusion. Ultimately it is my responsibility to make
it right with you and I intend to do so. Since
[redacted] is not available, and you don't have a certified letter stating
when you quit, we're going to have to rely on your word alone, and an
honor system to settle the disputed amount. I
certainly understand that out of frustration you would give me a black
eye with the [redacted] and [redacted] as
well as sick an attorney on us.... I'm not seeing in this email chain the amount you are requesting. My understanding is that it is something like $2700. I
am happy to send you out a check, however, I need your assurance and
commitment here that you will release your complaints with the various
places you have complained to and that your agreement to take no further
actions against me and my business, and agree that all our controversy
is resolved upon receipt of payment, and, that you will notify the Revdex.com
and the [redacted] and whomever else you have
complained to that that you are happy with our resolution. Please confirm the amount and your mailing address as well as your acceptance of this conditional offer to resolve our issues. I'll look forward to hearing from you.[redacted]<Please see my response to your previous note (attached below)
delivered to your email April 16, 2015 that you claimed you did not
receive.I understand that you are not happy
and I am sorry for any confusion. Lately, things have been difficult for
us because [redacted] is injured and can no longer teach or train. I am
personally picking up all the slack. I will do my best to help resolve
your issue with us. However, I need your help to do so. My
last note to you on April 16 (that you claimed you did not receive)
stated that we make changes and deletions to our agreements only by
direction of a certified letter mailed to my attention at [redacted]. You agreed to that condition in your
written agreement when you originally signed up. My last note to you
asked you to provide me a copy of the certified letter to help me clear
things up. However, you did not respond to that email (see below).We
did offer some resolution at the time in the form of complimentary
training. Our [redacted] location is only a 15-20 drive and we have
any students who travel much longer to train with us. If
that is not satisfactory, I would like to make things right with you if
you feel that things were wrong. If you can provide a copy of the
certified letter that demonstrates we made a mistake I will be happy to
provide a refund from the date the letter indicates that you actually
quit. Please note, most of our clients
traveled with us to the [redacted] or [redacted] locations when we
consolidated. Considering that we have a written agreement and that our
coaches always ask clients to follow the written agreement when they
express they want to quit, it is hard to understand how any confusion
has arisen. Our coaches don't make verbal agreements because we are busy
teaching and it would be too confusing to manage a large organization
with people coming and going under those terms. I
am particularly confused, maybe you can help me understand, if you
claim you were not consenting to being charged, why would you not speak
up the first month you were charged? Why would you let things go and
build up so many months and then later claim you were not happy? It is
somewhat incomprehensible that you would not speak up and ask for help
at the time something was not right... And incomprehensible to think you
would allow a charge to continue as long as you say you did and then
later say you were not consenting. The absence
of a certified letter stating you were quitting, and the absence of
action when you claimed you were charged, suggests this problem could
have been resolved before it arose. Furthermore,
we can't know peoples training intentions or make guesses about them.
We have a number of members that show up to practice monthly, sometimes
every other month and some even only a few times a year. They,
apparently are like me. I gladly covered dues at my [redacted] in
[redacted] each month for a number of years even though I could only make it
once every three months due to my work schedule. I loved the place and
the teacher and I wanted it to be there when I returned. I was grateful
to support their efforts because of my feeling for what they do to help
not just me.... but, others in the community, and I know they can't do
it without the support of those who benefit from the experience. I
wanted it to be there for others when they needed it too, therefore, I
supported it for a long time. I could never
feel good about going back to the people who loved and  supported me and
demand them to refund my support, and blame them for my contributions,
and say they did something wrong, when, it was I who in fact agreed to
make the contributions and I who didn't keep my agreement to quit with a
certified letter (because it is completely clear), and, I who did not
take action when I was charged to clear it up, or I who did not go to
the bank and ask them to stop the payment (if nobody helped me with the
problem). I certainly wouldn't threaten to sue them. What
happened [redacted]? I have never in 20 years experienced anyone threaten to
sue me... Although it hurts my feelings, being a jiu jitsu guy under
legendary [redacted], I am somewhat curious as to what it would be
like to have to endure a fight of that nature... And, I am curious how
you would go about winning a fight in front of a Judge when we have a
written agreement and your implied consent because you never spoke up
until now... I am curious how our attorneys would approach the battle
and who would prevail and by what means. It would be expensive for us to
hire attorneys to fight each other over this matter. Actually more
expensive than the money involved. In the end, everybody gets hurt in a
fight. It would be best to resolve things through discussion and reason.
I am willing to do that. I would like to help
you feel better about things and resolve them, however, can you please
provide an answer to the above questions, and considering that [redacted] is
out due to injuries and that I am holding the fort up here by myself,
can you please be patient while we try to solve the problem? Can you
please provide the certified letter which will indicate the actual date
you intended to quit.I will look forward to hearing from you.Sincerely,[redacted]My prior email to you which you claimed you did not receive:April 16, 2015Hello [redacted],Thanks
for your note... You are now removed from the Electronic Fund
Transfer.... I'm glad your son enjoyed classes. Many of our clients in
[redacted] continued training with us in [redacted] since it is
only a 15 to 20 minute drive. We have a large organization of students
with multiple locations and it can be difficult to keep track of who is
doing what, when, and where... Which is why we require a certified
letter to quit... And don't rely on verbal communication... email, that
way it is totally clear.... Do you have a copy of that certified letter
that you can show me?We
have a connection with you beyond martial arts, considering that [redacted] (one of the founders of [redacted]) was our private Student for a long
time. He would likely point to our  training process as an important
influence on his business acumen thus helping him to build the buisness
that employs you. Consequently, we will make every attempt to be fair
with you, however, two years is a long time to allow something to
continue on your checking account without commenting or protesting... It
takes us 15 to 20 minutes to drive to our old location.... It is
actually pretty close.... Off the bat we can offer complimentary classes
for your family to help you...Best,[redacted]

Review: I am again requesting (numerous unanswered emails and phone messages) reimbursement of the $2,769 (21 months at $129 & two yearly fees of $30) that was inappropriately billed to me on behalf of my minor son [redacted] membership.

In June of 2013 Instructor [redacted] announced that the [redacted] was closing and also told me that he would terminate the billing after the end of June 2013. Both I and my family upon the last class gave Instructor [redacted] a gift and a letter noting that we were terminating our membership to which [redacted] again noted they were all set. I then as a final gesture sent a “Thank You” email to [redacted] noting they were sad to leave but since the other locations ([redacted]) were just too far to continue, to which [redacted] again noted we were all set and he was sad to loose [redacted] as a student.

Based on Instructor [redacted] being the only person that we had ever dealt with when [redacted] noted that he would terminate the membership/stop billing them on 3 separate occasions we took him at his word. I again ask for you to reimburse me the $[redacted] that was incorrectly charged from July 2013 through March of 2015.

It has been over a month that you have not sent a response.Desired Settlement: Reimbursement of the $[redacted] that they billed me.

Business

Response:

Please see the email chain below and the gentlemen acknowledging its satisfactory resolution:I fully agree to withdraw all complaints upon receipt of a check in the amount of [redacted] my address is