Jim Juliani Motor Cars

We purchased a vehicle from this location recently. I requested an updated car fax since the one given to us was from September of 2014 and last reported mileage was 36,000. On the date of purchase which was February 2015 the mileage was over 51,000. My email request went unanswered. The car had a broken belt on a tire which we were assured the car will undergo a full inspection (given a list of what they check, then taken back) and tire will be replaced. Yes, the tire was replaced and inexpensive brakes were done on the back. When we took the car to our mechanic to get it safety checked due to vibration on the highway, we were told it has two severely bent rims and two very bad tires. One tire has already been plugged in the past. When we called the dealer, we were told "nothing is wrong with the car". We faxed over the findings from our garage and called to make appointment and they didn't want to take the car since "nothing is wrong with that car". They finally agreed to look at the car and gave an appointment 2 weeks from now. I hope nothing happens to our son while driving this car on bent rims as I see they have already set a precedent of selling cars with bent rims according to previous complaints. These are lawsuits waiting to happen!

Review: I recently purchased a used [redacted] from Jim Juliani Motors in April 2014. I love the car but on my way home from a trip to VT in May 2014 (soon after purchasing the vehicle) I got two flat tires. Turns out both tires were leaking. I brought them to a tire shop and they said that two of the rims on the vehicle were cracked and repaired but not well. Essentially the were repaired to look good to be the potential buyer. The rims were a safety hazard. And the car was supposed to go through a safety inspection before it was sold to me. Because of these cracked rims, I had to buy new tires and rims. The rims that were on the car when I purchased it were no longer being made, meaning that I had to spend over $1000 on 4 brand new rims and tires. After the tires and rims were replaced I went to Jim Juliani Motors to make a complaint. I was originally turned away saying no one but the manager or the owner could help me, so I left my number and asked for a call. Two days later after not receiving a phone call I called back and was told the owner would be there in the afternoon. I loaded the faulty rims into my car and went to the dealership that afternoon. When I got there I was told the owner was not there but shortly there after he came out of the back office. We looked at the rims together and he wrote me a check for $200. I am disgusted with that check because the rims on the car were supposedly one of the main reasons why he was not willing to negotiate with the original price of the vehicle. He told me when I purchased the car that the rims were worth $2500 and yet they were only worth $200 when they became a safety hazard to me and my family due to his negligence during the safety inspection my car should have gone through. The faulty repairs were very apparent to both myself and the tech at the tire shop and I therefore find it hard to belief that this auto seller missed it on not just one but two of the tires.Desired Settlement: I believe I deserve more than a check for $200 when I was told by the dealership that my rims were worth $2500. Yet when my family and I were put in danger because of those rims and the dealership's faulty or nonexistent safety inspections the owner only finds it appropriate to write a check for $200. I had to spend $1000 on 4 new rims and tires (those being the least expensive I could find and I had to finance them. I'm currently paying them off monthly to the tire shop.

Business

Response:

This is [redacted] responding to the complaint. For 35 years I have been in this business as of late, i'm becoming more and more disgruntled with peoples expectations. The customer came in and I handled him personally I explained to him the rims were not bent when he bought the car, he pointed out one rim had been fixed in four places. I inspected it and agreed with him. I also pointed out that these large rims easily get bent and that he never had a complaint for the first four months. I also pointed out that he chose to purchase four new expensive rims when he was vacationing in Vermont. He gave me no options to fix the rims all of which could've been done easily. His claim was he was in Vermont and needed to get home, my response was you have a spare tire and it was only one defective rim at the time in question. This is a 99 car and by Connecticut state statute has no warranty, and certainly no warranty on rims for months after purchase. The customer works for a friend of mine at a windshield installation facility that we do a lot of business with, so out of kindness I offered him 200 which would've cost me to repair the bad rim. He gladly took the money and thanked me and left with a smile, now here it is two months later, and he's looking to extort from me again. My business kindness was mistaken for weakness, this is a ludicrous claim! I can't believe I'm wasting my time on this again but I have a good standing with the Revdex.com, hence the response. Thank you for your anticipated understanding [redacted] pres. Jim Juliani Motors.

Since Jim Juliani sold me a lemon, I have tried to have this business just fix the problem. I bought a 2007 Nissan maxima with 170,000 miles for $5500. I was assured that the car would be inspected and all NECESSARY repairs would be made. Since the first day I had this car it has been leaking oil. I have spent over 1000.00 dollars trying to get this oil leak fixed and brought the car into juliani himself 3 times and he claims the car can't be fixed and I should not expect a car I bought from him to be like new. New?!?!?! How about sell me a car that holds oil..it's kind of important!!! Well the car can be fixed I just can't afford the extra cost. Juliani has not looked at this car once and he won't make the NECESSARY repairs as promised to me. He replied to my comment on a facebook review 5 months later only to delete and block me. I have a letter from the state attorneys office that he promised to reimburse me $550.00 for my first oil change after I bought the car, the car could not hold oil, was missing lug nuts on wheels and the rotors were beyond bad. So my 50.00 oil change cost 550.00. He never reimbursed me. I can't say enough DO NOT GO TO THIS DEALERSHIP. HE HAS NO EMPATHY AND SELLS LEMONS. HE DOES NOT DO REPAIRS PROPERLY. BEWARE.

Review: On March 19, 2015 I took my vehicle to the dealership to be serviced. During this service the mechanic broke the container that holds the windshield washer fluid. I discovered this the following Saturday March 21, 2015 when I went to clean my window and could not. I attempted to refill the container thinking it was empty and the liquid all fell to the floor. I spoke with [redacted] in the service department on Monday March 23, 2015 and was asked to bring the car in to confirm the issue. On Tuesday April 7, 2015 I returned to the dealership and it was confirmed that the container had been broken and would need to be replaced. Following several attempts to schedule the repair I was told that they were awaiting the part which was not received until May 13, 2015. Nearly two months following the initial issue I began attempting to schedule the repair. I initially attempted to schedule the service for May 23, 2015. The dealership was unable to accommodate this date. Since that time I have attempted to schedule this repair in advance whenever I have a day off without success (06/10/2015, 07/02/2015,09/04/2015) . I have been told no at each turn that the service could not be performed. At the time the service was performed I was provided a loaner vehicle from the dealership as this is the only vehicle I own. In the 6 months since this has become an issue the dealership has changed insurance companies and this is no longer an option available. I have called all throughout the month of August to schedule and confirm this replacement for Friday September 4. I last spoke with the mechanic at the dealership on Thursday 08/27/2015. At the time of our call he advised that he would see what rearrangements he could make to accommodate me on 09/04/2015. He stated that if there was an issue he would call me to advise. Today I called the dealership to confirm the appointment for Friday and received a return call that Friday was not an option. That he was unable to reschedule any of the appointments despite the fact that I have been waiting six month for their mistake to be corrected. I am unable to take any time off to accommodate their mistake and when I have time off no matter how much in advance I call they do not accommodate me.Desired Settlement: I would like for the windshield washer container to be replaced, refilled, and confirmed in working order. I would like this done ASAP. I am unable to take time off from work to drop my vehicle off and do not have another vehicle in which to get to work. I work Monday through Friday from 9 am to 530 pm. I work in an employee benefits center and am unable to take any additional time off until open enrollment has ended in November. I would like someone at the dealership to take my car at 8 am and drive me to work while the repairs are being completed and pick me up to take me back to my car once they are completed.

Business

Response:

we will be addressing customer's car this upcoming Friday at 2 pm. customer's concern was that her only day off in the next two month will be this Friday. We usually don't do service on Fridays, that's the day we service our own cars, but we are making an exception to provide the customer service our clients deserve.

Review: On 10/22/15 Rob, the Sales Manager at Jim Juliani Motors was given $200 towards the purchase of a 2005 [redacted] Civic. On 10/30/15 I spoke to Rob, the Sales Manager, to discuss the vehicle, and asked him if I would loose my $200 if I did not purchase the car. Rob advised me that I would not loose my if I did not purchase the car. He attempted to persuade me to change me mind;however, I declined. He proceeded to tell me that he had to spend over $200 to fix the car because we it was not in a good shape to sell. This had not been mentioned in the previous conversation. I told Rob that he never told me that anything needed to be fixed on the car. He spoke to me in a nasty tone saying "I wasted my time fixing it and getting it ready to sell". I told him that he told me that I would be able to receive my money back and that the fact that he had to fix a car that was suppose to have no problems shouldn't have and bearings on whether or not I would receive a refund. Rob apologized for his tone and asked me to "think it over". I told him that I would like to pick up the $200 or a document stating why I am not eligible to receive the $200 dollars back at that time Ron yelled " well you can do that tomorrow" and hung up in my face. He called me back shortly after to apologize for his tone and his frustration. He told me that he was not going to give the $200 dollars back.Desired Settlement: The only paperwork that I completed was for the company to run a credit check on me. There is no paperwork stating that if I did not purchase the car that I would forfeit the $200. The sales manager even told me that I would not forfeit the $200 if I changed my mind about purchasing the car. It was not until after the verbal exchange when he became angry and spoke to me in a nasty tone did he say that he was not giving my money back. My desired outcome is a full refund because I did not receive any good or service for this company.

Business

Response:

The issue was that we held the vehicle from 10-19-2015 until 10-30-15 after we had already received an approval for her for financing and we we're waiting for [redacted] to get her down payment money. After servicing the vehicle and holding it for 10days we said she could apply her deposit to any vehicle within a 6 month period but she didn't want to do that. So when [redacted] came into the dealership on 10-31-2015 at about 10:00 am we refunded her deposit in full. We hope that this response clears up any misunderstanding.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: