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Jim Mahon's Moving & Trucking

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Jim Mahon's Moving & Trucking Reviews (2)

Dear Sir/Madam, Our records had indicated on 9/24/delivery performedWe were in contact with the shipper Rosalinda [redacted] It was difficult earlier with communication as she had her sister [redacted] call the Insurance Company and phoned us regarding this move and claim of damage Please keep in mind, this is not our company policy to speak with someone other then the Shipper.Ms [redacted] explained Rosalinda couldn't talk to us due to recent dental work, and Ms, [redacted] demanded she to handle this claim We did not comply with Ms [redacted] as she was not the shipperWe contacted [redacted] (Husband) on or about 10-9-and he replied he would have his wife call us backMrs [redacted] got back to us on or about 10-20-2015, during that call we explained she was required to complete a Valuation Sheet when extra Valuation was taken and it was provided when she first contracted usWe forwarded her another Valuation form for completion as she did complete it and mailed it along with her letter dated 10-31- In the meantime, she on 10-28-contacted the [redacted] Vincent [redacted] to complain about us Yet we had not yet received her letter and completed Valuation till 11-4-Never gave us any response time and when her documents were finally received the entire file went to the owner for reviewOn 11-11- Mrs [redacted] was contacted by this office for us to pick up all Claims of Damage for Repair On this attempt it was explained to her that it would be picked up by our Florida Location and our Restorer would complete any and all work to satisfy her claim We gave her a precise date of 11/21/for pick-up She responded in that conversation "she would call us back"We were not contacted with an answer regarding the further repair needed and pick-up On 11-24-we were contacted by [redacted] of [redacted] that had been a previous Insurance company of ours We were informed Claimant Rosalinda [redacted] states the "Company that picked up and delivered her furniture damaged the furniture delivered" Please note we have no Policy with [redacted] and had not since 7/18/We are sorry, Mrs [redacted] was impatient and just was not happy with the process We made attempts to handle this situation We regret to here she feels "we should not been in business" as we will be going into our 44th year this August, that being said we have also been highly regarded and recognize company in the moving industry for many years Thank you for you time [redacted] Moving & Trucking

Complaint: [redacted] I am rejecting this response because: they are outright lying about the situation No one on my part demanded anything from anyone, except for information regarding the insurance company That information was denied to me and also to my sister which had indeed called on my behalf As for my calling a Mr [redacted] , I don't even know who that is, as I made note of everyone I spoke to and the only person I spoke to was [redacted] , whom is as obnoxious as they come No people skills whatsoever This company can accuse me of whatever they want, but in the end they are the losers, because they didn't get their way I won no matter how they look at it God only knows how many people they've ripped off in the past with their strong arm tactics This case as far as I'm concerned is still open, and I want others to see that this is not a reputable company as they claim They claim it was a timely effort on their part, however three months after my move they call to tell me, not ask me that they will pick up my furniture Then they refuse to tell me where, and whom will be doing the actual repairs That's when I took matters into my own hands Now, finally after seven months, I finally received an settlement offer from the insurance company, which I accepted However I still want this company to know that their tactics need to change, I don't care what they say about being in business for over forty years, just look into why insurance companies are dropping them Thanks for nothing, you are of no assistance whatsoever in helping consumers Regards, [redacted]

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