Complaint: [redacted]
I am rejecting this response because:The response from the business owner was not accurate to what actually transpired. Prior to my Father coming in that day to have the ring cleaned , not refinished, I had called and talked with the exact sales woman who sold me the ring. I explained to her who I was and that I wanted to know if they provided a free cleaning service for rings purchased from their store. I asked if it was okay for my father to come in with the ring, as I had to work, and asked if she needed any other information prior to him coming in. She responded that this would be perfectly fine and did not request that he bring anything other than the ring in. So my father came in with the ring and spoke with the same sales lady I spoke with on the phone. My father asked to get the ring cleaned and inquired about why the finish of the ring was tarnished after only having worn it for 3 weeks. The lady tried to look up our purchase under my name, but it was made under my wife's name, which is why they didn't find it initially. Upon examining the ring, the sales lady went into the back to get the owner, Phil , who immediately accused me and my father of swapping out the ring. My father called me immediately and I came down to the store to sort out what was going on. The first thing I did when I got there was reason with Phil and explained I did purchase the ring from his store. He did not seem to want to hear what I had to say and rather wrote the entire thing off as me and my father trying to swindle him that was not the case at all. I had no intention of getting my money back when entering the store other than to get my ring cleaned. When verifying what transaction they had in their system under my wife's name, they claimed that because the ring brought in was different than what they recorded in their system, somehow the blame is thrown onto me and my family and they are not taking into account that the ring could have been mis-tagged. At the time of purchase it was stated to us that this store had absorbed merchandise from another store, so the probability of something being mis-tagged during the merger was never a thought for them. My main issue is that they are speculating and making false claims about when I wear my ring. Since the date of purchase this ring has been in me, my wife and parents possession. To assume someone had swapped it out is absurd. The only time on my honeymoon it was out of my hands, it was in a locked safe and not once did the claim "I take my ring off at work" was ever said by me. I had only been back at work for three days after my honeymoon, so that is a bold assumption for them to make. In short, the end goal was not to get money out of this interaction but to get my ring cleaned and find out why what I thought was a 14K gold ring was tarnishing so fast. For the business to immediately throw accusations where there need not be is very disappointing. At this point I only want what I thought I purchased from them, which is a 14k gold ring.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Once again the business owner is making wild accusations. He keeps referring to my wife as "some girl," when I have stated my wife had bought the ring. As they know, we went to the store together to buy the ring and she purchased it with her card. She has not gone back to the business because when I was in there last, they had threatened to call the police on me. And until this most recent response from the business owner, we were under the impression that they would not be willing to discuss this matter further. Me and my wife are willing to come to the store with her ID, credit card, both copies of receipts (which we have attached), the brown ring box with red stitching that their store carries and the ring if that is what he would like. We just find it concerning that he is only now concerned about my wife (the purchaser)'s knowledge of what is going on. Don't you think that someone who is concerned about their customers would have contacted my wife to let her know that they feel someone is using her name fraudulently? Because they haven't done that at all. To address that matter of me reviewing the business on multiple sites, I have posted my customer service experience on sites that are designed for that specific purpose. All reviews were posted under my name, I have no idea what "alias names" the business owner is referring to. My reviews were shared by friends and family members who are supporting us. It is not fraud or slander to post a customer service review in a forum that allows you to. However, it is slander to make wild accusations about what the business owner speculates I did with my ring and how my wife and family communicate with each other. The business owner is free to allow his "private investigator" to contact us and our lawyer with any further questions, we have nothing to hide. We are willing to come into the store with the documentation mentioned above with our lawyer, since the business owner seems to think we do not possess these things, when we actually do.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The response from the business owner was not accurate to what actually transpired. Prior to my Father coming in that day to have the ring cleaned , not refinished, I had called and talked with the exact sales woman who sold me the ring. I explained to her who I was and that I wanted to know if they provided a free cleaning service for rings purchased from their store. I asked if it was okay for my father to come in with the ring, as I had to work, and asked if she needed any other information prior to him coming in. She responded that this would be perfectly fine and did not request that he bring anything other than the ring in. So my father came in with the ring and spoke with the same sales lady I spoke with on the phone. My father asked to get the ring cleaned and inquired about why the finish of the ring was tarnished after only having worn it for 3 weeks. The lady tried to look up our purchase under my name, but it was made under my wife's name, which is why they didn't find it initially. Upon examining the ring, the sales lady went into the back to get the owner, Phil , who immediately accused me and my father of swapping out the ring. My father called me immediately and I came down to the store to sort out what was going on. The first thing I did when I got there was reason with Phil and explained I did purchase the ring from his store. He did not seem to want to hear what I had to say and rather wrote the entire thing off as me and my father trying to swindle him that was not the case at all. I had no intention of getting my money back when entering the store other than to get my ring cleaned. When verifying what transaction they had in their system under my wife's name, they claimed that because the ring brought in was different than what they recorded in their system, somehow the blame is thrown onto me and my family and they are not taking into account that the ring could have been mis-tagged. At the time of purchase it was stated to us that this store had absorbed merchandise from another store, so the probability of something being mis-tagged during the merger was never a thought for them. My main issue is that they are speculating and making false claims about when I wear my ring. Since the date of purchase this ring has been in me, my wife and parents possession. To assume someone had swapped it out is absurd. The only time on my honeymoon it was out of my hands, it was in a locked safe and not once did the claim "I take my ring off at work" was ever said by me. I had only been back at work for three days after my honeymoon, so that is a bold assumption for them to make. In short, the end goal was not to get money out of this interaction but to get my ring cleaned and find out why what I thought was a 14K gold ring was tarnishing so fast. For the business to immediately throw accusations where there need not be is very disappointing. At this point I only want what I thought I purchased from them, which is a 14k gold ring.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Once again the business owner is making wild accusations. He keeps referring to my wife as "some girl," when I have stated my wife had bought the ring. As they know, we went to the store together to buy the ring and she purchased it with her card. She has not gone back to the business because when I was in there last, they had threatened to call the police on me. And until this most recent response from the business owner, we were under the impression that they would not be willing to discuss this matter further. Me and my wife are willing to come to the store with her ID, credit card, both copies of receipts (which we have attached), the brown ring box with red stitching that their store carries and the ring if that is what he would like. We just find it concerning that he is only now concerned about my wife (the purchaser)'s knowledge of what is going on. Don't you think that someone who is concerned about their customers would have contacted my wife to let her know that they feel someone is using her name fraudulently? Because they haven't done that at all. To address that matter of me reviewing the business on multiple sites, I have posted my customer service experience on sites that are designed for that specific purpose. All reviews were posted under my name, I have no idea what "alias names" the business owner is referring to. My reviews were shared by friends and family members who are supporting us. It is not fraud or slander to post a customer service review in a forum that allows you to. However, it is slander to make wild accusations about what the business owner speculates I did with my ring and how my wife and family communicate with each other. The business owner is free to allow his "private investigator" to contact us and our lawyer with any further questions, we have nothing to hide. We are willing to come into the store with the documentation mentioned above with our lawyer, since the business owner seems to think we do not possess these things, when we actually do.
Regards,
[redacted]