Jim McDonald

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: The dealer has not taken appropriate measures to determine the transmission is in proper working order

We would be happy to schedule an appointment to perform the recall for the Mr [redacted] , however his complaint does not warrant a complimentary oil changeRegards, [redacted]

Sent: Wednesday, June 21, 3:PM [redacted] , [redacted] came in yesterday and choose STK# [redacted] Hyundai Santa Fe Sport VIN# [redacted] as her replacement for the vehicle in question Vin # [redacted] She completed the transaction and received the replacement without any addition money out of her pocketPlease let me know if any further information is neededBest, [redacted] Sales Manager Work: [redacted]

I am rejecting this response because: The transmission filter was not properly seatedThe filter slipped into the pan causing the transmission to suck air which caused the transmission to failThe mileage on the vehicle means nothingAbout years ago we had a truck in for it's first transmission service and the same thing happenedWe own several trucks with 300k+ miles and still running strongThe filter caused the problemWe have an open complaint with the Bureau of Automotive Repair who just contacted us yesterdayThey are just beginning the investigation and were surprised that the dealership acknowledged the filter issue as it exposes them to liabilityWe appreciate the dealership's honesty in that portion of the matterWhile the damage should be repaired by the dealership at their cost, and the cost of the transmission service should be refunded, we will agree to put this behind us if the dealership will cover 50% of their cost, not retailWe have been told that this cost is $out the door

We cannot currently find anything wrong with Mr***'s transmissionTherefore, there is no way to apply for a warranty claim because there are no failed components at this timeIf Mr*** does experience problems with the transmission, bring it in and we can helpUnfortunately, news headlines
about other bad transmissions does not allow for a warranty claimThis would be the same response from any *** dealer in the country because we have to send in the vehicle readings to the *** tech line and if they report all okay, then there is no claim

The customer has been contacted and issue has been resolved. We apologized for poor handling of vehicle recall and will be reviewing our recall process for this type of concern. Please let us know if you have any questions or concerns. Thank you, *** ***

I am rejecting this response because: They continue to provide horrible customer service and do not seem to
comprehend the definition of/or care about outstanding customer serviceTheir parts and service desk person refused to give a reasonable response to a very simple questionHe spoke to me in a condescending manner and did not give the impression of honestly caring about satisfying my simple question.After I purchased this vehicle, they attempted to bribe me with five (5) free oil changes, a professional detail, all in order for me to change my review of my buying experienceMy experience was so horrific and continues to be. I will escalate this matter to the dealership owner, *** ***I will also be contacting *** to have them removed from their car dealership programI don't feel this company warrants the benefits of being a *** dealer; as *** is focused on providing outstanding customer service

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

On 3/11/16  Central Valley Automotive performed an Oil and Air Filter change and on 3/26/16  the dealership preformed the R46 Recall  Neither operations have any relation to DEF Pump.

We would be happy to schedule an appointment to perform the recall for the Mr. [redacted], however his complaint does not warrant a complimentary oil change. Regards, [redacted]

Our service manager, [redacted], has called the customer two or three times and not received a call back including a call today.  Also, the customer did come into the store last week to request service records which we provided, however she did not speak to [redacted] due to him being out of the...

office. Hope this helps. [redacted]Marketing Manager

The vehicle has over 150,000 miles on it. It needs a new transmission. We will split the cost of the new transmission as a gesture of good will although it is our position that we did not cause the transmission to malfunction. Retail cost is $6,500.00, so we will pay $3,250.00 towards replacement.

Sent: Wednesday, June 21, 2017 3:25 PM  [redacted], [redacted] came in yesterday and choose STK# [redacted] 2017 Hyundai Santa Fe Sport VIN# [redacted] as her replacement for the vehicle in question Vin #[redacted]. She completed the transaction and received...

the replacement without any addition money out of her pocket. Please let me know if any further information is needed. Best, [redacted]Sales Manager Work: [redacted]

Hello:
I am [redacted] the [redacted] at Central Valley Nissan.  I spoke to the [redacted]'s yesterday about their concern.  I explained that the employee made a mistake in not
documenting that the tires were unsafe to rotate because of tread depth but he did add a recommendation to...

the RO at the bottom of the second page about said tires. He used the 
next coupon in their book as per the Maintenance company.  I apologized to the [redacted]'s for the miscommunication and reinspected the vehicle again.  
The front tires are at 3/32 and the rear are at 2/32 making them unsafe to rotate. I would be more than willing to give them another rotation credit for the future, and reassured them I would train my
employee.  That is all the further I would discuss with the customer about our internal employee followup.  I can make a note in their file about the free rotation so when they come in it will be there.
Please let me know what further I can do for them.  I did try to apologize to them about this but it seemed like they wanted more without telling me when I asked them what I could do for them.
Thank you
[redacted]
[redacted] 
Central Valley Nissan

I am rejecting this response because: The dealer has not taken appropriate measures to determine the transmission is in proper working order.

I...

am rejecting this response because: The transmission filter was not properly seated. The filter slipped into the pan causing the transmission to suck air which caused the transmission to fail. The mileage on the vehicle means nothing. About 18 years ago we had a truck in for it's first transmission service and the same thing happened. We own several trucks with 300k+ miles and still running strong. The filter caused the problem. We have an open complaint with the Bureau of Automotive Repair who just contacted us yesterday. They are just beginning the investigation and were surprised that the dealership acknowledged the filter issue as it exposes them to liability. We appreciate the dealership's honesty in that portion of the matter. While the damage should be repaired by the dealership at their cost, and the cost of the transmission service should be refunded, we will agree to put this behind us if the dealership will cover 50% of their cost, not retail. We have been told that this cost is $4425 out the door.

Revdex.com:   have called Mr [redacted] several times with in answered conversation ..I was also told he was on Vacation for 8 Days. True as stated  I have cell phone documentation. Thank you sincerely [redacted]
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.