Jim Mills Nissan

Review: Called Jim Mills 4/29/14 about a service engine light on my wife's car told them what was going on and that I needed them to preform a diagnosis on the car. We set up an appointment for 10am on 4/29. I showed up for the appointment around 10 mins early. We talked again about the issue and how long it was going to take, I was told it should be around 30 mins. Also he had told me there was a recall on the car that needed to be taken care of,and said it wouldnt take to long to do so I agreed to it. At around an hour and a half later I ask how much long he thought it would be he said there was a few cars ahead of me. So after 2 hours he comes back to tell me that the service engine light was nothing to worry about that it was a "past" code and that if it came back I would need to bring the car back for diagnosis. When I was told that I was a little angry for the fact I had ask them to do that in the first place and he assured me that it was nothing. I had forgot to ask them about the recall so I called back after I had left and they said that they didn't do it and I could bring it back over there for them to do.I see non point in having to take the car back there for them to do something I had asked them to do in the first place. After about 30 mins the service engine light was back on in the car, so I called back to speak to the manger told the girl who I was and what the problem was she told men that he was a lunch and had gotten rude with me. At that point I asked to speak with his boss she told me to hold, after 15 mins I hung up and called [redacted] corporate and placed a complaint with them and they referred me to another [redacted] dealer [redacted]. In told them of my situation with Jim mills and asked the to look at the car. They told me they could but due to the not dealing with my warranty co that I would have to pay for.the repair and the warranty co maybe would reimburse me maybe. That shouldn't have been and issue. So I ended up having to drive down to Greensboro where I bought the car. After explaining everything again the took the car back and said I need to take it to a [redacted] dealer so it wouldn't void the warranty. They got me in with [redacted] that has helped me tremendously so after having to deal with this issue for almost 8 hours I have the car at a place I feel they will do me right.Desired Settlement: I would like to have the own for the place to apologize for the neglected by numerous employees and would like something for my time and trouble. For this to be happening there something has to be done.

Business

Response:

I have read the concern stated by Mr.[redacted]. I reviewed the Repair Order produced during his visit and spoke with our service personnel. I understand time is very valuable and communication can certainly help with understanding viewpoints.

In conclusion, due to the "past" code, limited time and aftermarket service contract, a accurate diagnosis was unable to be performed by our technician. In most cases, a diagnosis can be completed in 30-60 minutes.

I apologize for our lack of communication. We strive to take care of every customer in a timely manner, but not every vehicle repair is the same and working with aftermarket service plans can be challenging. Jim Mills [redacted] will extend a complimentary oil change and 27 point inspection for Mr. [redacted].

Executive Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Due to the negligence of the service dept of Jim Mills [redacted] of the "past" code and the "aftermarket" service contract that was purchased from [redacted] that still should have been vaild. Someone there should have known being a [redacted] dealership that the transmission was still under the factory Warranty. But no one wanted to take the time to accurately check the altima. The car ended up needing a transmission replacement. So why would I want to take my car to a dealership for an oil change and an 27 point inspection when they could not diagnose a faulty transmission that [redacted] extended the warranty because they knew they was having problems out of it. So there is no way I want to take my car to Jim mills [redacted] for anything. I just want the public to know before they go to them for a repair or to buy a car they should think twice about it.